FIXED PRICE LABOUR CHARGE ON ALL REPAIRS
Hewlett Packard Printer Repairs Perth
HP PRINTERS WE REPAIR
See Below for a large list of HP Printers we repair |
OTHER BRANDS WE REPAIR
|
WHY BOOK WITH US
|
CALL 08 9344 5000 or Book Online
HP BUSINESS INKJET 1000,HP BUSINESS INKJET 1100,HP BUSINESS INKJET 1100D,HP BUSINESS INKJET 1100DTN,HP BUSINESS INKJET 1200,HP BUSINESS INKJET 1200D,HP BUSINESS INKJET 1200DN,HP BUSINESS INKJET 1200DTN,HP BUSINESS INKJET 1200DTWN,HP BUSINESS INKJET 2200,HP BUSINESS INKJET 2230,HP BUSINESS INKJET 2250,HP BUSINESS INKJET 2280,HP BUSINESS INKJET 2280DTN,HP BUSINESS INKJET 2280TN,HP BUSINESS INKJET 2300,HP BUSINESS INKJET 2300DTN,HP BUSINESS INKJET 2300N,HP BUSINESS INKJET 2500C,HP BUSINESS INKJET 2500CM,HP BUSINESS INKJET 2600,HP BUSINESS INKJET 2600DN,HP BUSINESS INKJET 2600DTN,HP BUSINESS INKJET 2800,HP BUSINESS INKJET 2800DT,HP BUSINESS INKJET 2800DTN,HP BUSINESS INKJET 3000,HP BUSINESS INKJET 3000D,HP BUSINESS INKJET 3000DTN,HP COLOR COPIER 170,HP COLOR COPIER 190,HP COLOR COPIER 290,HP COLOR LASERJET CM6030,HP COLOR LASERJET CM6030F,HP COLOR LASERJET CM6040,HP COLOR LASERJET CP6015DN,HP COLOR LASERJET CP6015N,HP COLOR LASERJET CP6015X,HP COLOR LASERJET CP6015XH,HP COLOR LASERJET 1500,HP COLOR LASERJET 1600,HP COLOR LASERJET 2500,HP COLOR LASERJET 2550,HP COLOR LASERJET 2600,HP COLOR LASERJET 2605,HP COLOR LASERJET 2700,HP COLOR LASERJET 2800,HP COLOR LASERJET 2820,HP COLOR LASERJET 2840,HP COLOR LASERJET 3000,HP COLOR LASERJET 3500,HP COLOR LASERJET 3550,HP COLOR LASERJET 3600,HP COLOR LASERJET 3700,HP COLOR LASERJET 3800,HP COLOR LASERJET 4600,HP COLOR LASERJET 4650,HP COLOR LASERJET 4700,HP COLOR LASERJET 4730,HP COLOR LASERJET 4730 MFP,HP COLOR LASERJET 5500,HP COLOR LASERJET 5550,HP COLOR LASERJET CM1015,HP COLOR LASERJET CM1017,HP COLOR LASERJET CM1312,HP COLOR LASERJET CM2320,HP COLOR LASERJET CM3530,HP COLOR LASERJET CM4540 MFP,HP COLOR LASERJET CM4540F MFP,HP COLOR LASERJET CM4730 MFP,HP COLOR LASERJET CM6030,HP COLOR LASERJET CM6030F,HP COLOR LASERJET CM6040,HP COLOR LASERJET CP1210,HP COLOR LASERJET CP1215,HP COLOR LASERJET CP1510,HP COLOR LASERJET CP1515,HP COLOR LASERJET CP1518NI,HP COLOR LASERJET CP2025,HP COLOR LASERJET CP3505,HP COLOR LASERJET CP3525,HP COLOR LASERJET CP4005,HP COLOR LASERJET CP4020,HP COLOR LASERJET CP4025,HP COLOR LASERJET CP4520,HP COLOR LASERJET CP4525,HP COLOR LASERJET CP5525,HP COLOR LASERJET CP6015DN,HP COLOR LASERJET CP6015N,HP COLOR LASERJET CP6015X,HP COLOR LASERJET CP6015XH,HP COLOR LASERJET M855DN,HP COLOR LASERJET M855X+,HP COLOR LASERJET M855XH,HP COLOR LASERJET M880Z,HP COLOR LASERJET M880Z+,HP COLOR LASERJET M880Z+NFC,HP COLOR LASERJET PRO MFP M153,HP COLOR LASERJET PRO MFP M176,HP COLOR LASERJET PRO MFP M177FW,HP COLOR PRINTER 2000C,HP COLOR PRINTER 2000CN,HP COLOR PRINTER CP1700,HP COLOR PRINTER CP1700D,HP COLOR PRINTER CP1700PS,HP COLOUR LASERJET M552DN,HP COLOUR LASERJET M553DN,HP COLOUR LASERJET M553N,HP COLOUR LASERJET M553X,HP COLOUR LASERJET PRO M252DW,HP COLOUR LASERJET PRO M252N,HP COLOUR LASERJET PRO M277DW,HP COLOUR LASERJET PRO M277N,HP DESIGNJET 10PS,HP DESIGNJET 111,HP DESIGNJET 120,HP DESIGNJET 20PS,HP DESIGNJET 500,HP DESIGNJET 50PS,HP DESIGNJET 510,HP DESIGNJET 800,HP DESIGNJET 815MFP,HP DESIGNJET 820MFP,HP DESIGNJET T1100,HP DESIGNJET T120,HP DESIGNJET T1200,HP DESIGNJET T1300,HP DESIGNJET T1500,HP DESIGNJET T2300,HP DESIGNJET T2500,HP DESIGNJET T520,HP DESIGNJET T610,HP DESIGNJET T620,HP DESIGNJET T770,HP DESIGNJET T790,HP DESIGNJET T795,HP DESIGNJET T920,HP DESKJET 1000,HP DESKJET 1000CXI,HP DESKJET 1010,HP DESKJET 1050,HP DESKJET 1120C,HP DESKJET 1125,HP DESKJET 1125C,HP DESKJET 1180C,HP DESKJET 1220,HP DESKJET 1220C,HP DESKJET 1280,HP DESKJET 1500,HP DESKJET 1510,HP DESKJET 1600C,HP DESKJET 2000,HP DESKJET 2050,HP DESKJET 2130,HP DESKJET 2131,HP DESKJET 2510,HP DESKJET 2540,HP DESKJET 3000,HP DESKJET 3050,HP DESKJET 3070A,HP DESKJET 3320,HP DESKJET 3325,HP DESKJET 3420,HP DESKJET 3425,HP DESKJET 3520 E-ALL-IN-ONE-PRINTER,HP DESKJET 3535,HP DESKJET 3550,HP DESKJET 3630,HP DESKJET 3632,HP DESKJET 3650,HP DESKJET 3744,HP DESKJET 3745,HP DESKJET 3820,HP DESKJET 3845,HP DESKJET 3847,HP DESKJET 3920,HP DESKJET 3940,HP DESKJET 450,HP DESKJET 450CBI,HP DESKJET 450CI,HP DESKJET 450WBT,HP DESKJET 460,HP DESKJET 460CB,HP DESKJET 5160,HP DESKJET 5440,HP DESKJET 5550,HP DESKJET 5650,HP DESKJET 5652,HP DESKJET 5740,HP DESKJET 6122,HP DESKJET 6540,HP DESKJET 6840,HP DESKJET 6940,HP DESKJET 710C,HP DESKJET 720C,HP DESKJET 810C,HP DESKJET 820CXI,HP DESKJET 830C,HP DESKJET 840C,HP DESKJET 845C,HP DESKJET 850C,HP DESKJET 850K,HP DESKJET 870CXI,HP DESKJET 880C,HP DESKJET 890C,HP DESKJET 895CXI,HP DESKJET 920C,HP DESKJET 9300,HP DESKJET 930C,HP DESKJET 948C,HP DESKJET 950C,HP DESKJET 9600,HP DESKJET 960C,HP DESKJET 9640,HP DESKJET 9650,HP DESKJET 9680,HP DESKJET 970CXI,HP DESKJET 9800,HP DESKJET 9860,HP DESKJET 990CXI,HP DESKJET D1360,HP DESKJET D1460,HP DESKJET D1520,HP DESKJET D1560,HP DESKJET D1660,HP DESKJET D2360,HP DESKJET D2460,HP DESKJET D2560,HP DESKJET D2660,HP DESKJET D4160,HP DESKJET D4260,HP DESKJET D4360,HP DESKJET D5560,HP DESKJET F2100,HP DESKJET F2120,HP DESKJET F2179,HP DESKJET F2180,HP DESKJET F2235,HP DESKJET F2275,HP DESKJET F2280,HP DESKJET F2400,HP DESKJET F2410,HP DESKJET F2420,HP DESKJET F2423,HP DESKJET F2480,HP DESKJET F2483,HP DESKJET F300,HP DESKJET F340,HP DESKJET F350,HP DESKJET F370,HP DESKJET F380,HP DESKJET F4185,HP DESKJET F4200,HP DESKJET F4230,HP DESKJET F4250,HP DESKJET F4280,HP DESKJET F4400,HP DESKJET F4470,HP DESKJET F4472,HP DESKJET F4473,HP DESKJET F4480,HP DESKJET F4492,HP ENVY 100,HP ENVY 120,HP ENVY 4500,HP ENVY 4520,HP ENVY 5530,HP ENVY 5540,HP ENVY 5640,HP ENVY 7640,HP HP OFFICEJET PRO MFP X451DW,HP HP OFFICEJET PRO MFP X476DW,HP HP OFFICEJET PRO MFP X551DW,HP HP OFFICEJET PRO MFP X576DW,HP LASER JET ENTERPRISE FLOW 680 MFP,HP LASER JET ENTERPRISE M651,HP LASER JET ENTERPRISE M680 MFP,HP LASERJET M1005 MFP,HP LASERJET 1000,HP LASERJET 1005,HP LASERJET 1010,HP LASERJET 1012,HP LASERJET 1015,HP LASERJET 1018,HP LASERJET 1020,HP LASERJET 1022,HP LASERJET 1022N,HP LASERJET 1025,HP LASERJET 1100,HP LASERJET 1100A,HP LASERJET 1160,HP LASERJET 1200,HP LASERJET 1200N,HP LASERJET 1220,HP LASERJET 1300,HP LASERJET 1320,HP LASERJET 2100,HP LASERJET 2200,HP LASERJET 2300,HP LASERJET 2300D,HP LASERJET 2300DN,HP LASERJET 2300DTN,HP LASERJET 2300N,HP LASERJET 2400,HP LASERJET 2410,HP LASERJET 2420,HP LASERJET 2430,HP LASERJET 3015,HP LASERJET 3020,HP LASERJET 3030,HP LASERJET 3050,HP LASERJET 3052,HP LASERJET 3055,HP LASERJET 3100,HP LASERJET 3150,HP LASERJET 3200,HP LASERJET 3300 MFP,HP LASERJET 3330 MFP,HP LASERJET 3380,HP LASERJET 3390,HP LASERJET 3392,HP LASERJET 4,HP LASERJET 4+,HP LASERJET 4000,HP LASERJET 4015,HP LASERJET 4050,HP LASERJET 4100,HP LASERJET 4200,HP LASERJET 4200DTN,HP LASERJET 4200N,HP LASERJET 4200TN,HP LASERJET 4240,HP LASERJET 4250,HP LASERJET 4300,HP LASERJET 4345,HP LASERJET 4350,HP LASERJET 4M,HP LASERJET 4M+,HP LASERJET 5,HP LASERJET 5000,HP LASERJET 5100,HP LASERJET 5100TN,HP LASERJET 5200,HP LASERJET 5L,HP LASERJET 5M,HP LASERJET 5MP,HP LASERJET 5N,HP LASERJET 5P,HP LASERJET 5SI,HP LASERJET 6L,HP LASERJET 6MP,HP LASERJET 6P,HP LASERJET 700 MFP,HP LASERJET 8000,HP LASERJET 8100,HP LASERJET 8150,HP LASERJET 9000,HP LASERJET 9040,HP LASERJET 9050,HP LASERJET ENTERPRISE 500 COLOR M551,HP LASERJET ENTERPRISE 500 COLOR MFP M575,HP LASERJET ENTERPRISE 600 M601,HP LASERJET ENTERPRISE 600 M602,HP LASERJET ENTERPRISE 600 M603,HP LASERJET ENTERPRISE 700 COLOR MFP775,HP LASERJET ENTERPRISE FLOW 680 MFP,HP LASERJET ENTERPRISE M4555,HP LASERJET ENTERPRISE M525,HP LASERJET ENTERPRISE M604,HP LASERJET ENTERPRISE M605,HP LASERJET ENTERPRISE M606,HP LASERJET ENTERPRISE M651,HP LASERJET ENTERPRISE M680 MFP,HP LASERJET ENTERPRISE MFP M630,HP LASERJET M1005 MFP,HP LASERJET M1120,HP LASERJET M1120N,HP LASERJET M1319F MFP,HP LASERJET M1522N,HP LASERJET M1522NF,HP LASERJET M2727,HP LASERJET M3027,HP LASERJET M3035,HP LASERJET M4345 MFP,HP LASERJET M5025,HP LASERJET M5035,HP LASERJET M712,HP LASERJET M725 MFP,HP LASERJET M806DN,HP LASERJET M806X+,HP LASERJET M806X+NFC,HP LASERJET M830Z,HP LASERJET P1005,HP LASERJET P1006,HP LASERJET P1008,HP LASERJET P1505,HP LASERJET P1505N,HP LASERJET P2010,HP LASERJET P2014,HP LASERJET P2015,HP LASERJET P2015D,HP LASERJET P2015DN,HP LASERJET P2015X,HP LASERJET P2035,HP LASERJET P2035N,HP LASERJET P2050,HP LASERJET P2055D,HP LASERJET P2055DN,HP LASERJET P2055X,HP LASERJET P3005,HP LASERJET P3010,HP LASERJET P3011,HP LASERJET P3015,HP LASERJET P4015,HP LASERJET P4510,HP LASERJET P4515,HP LASERJET PRO 100 COLOR M175NW,HP LASERJET PRO 200 COLOR M275NW,HP LASERJET PRO 200 COLOR MFP M251,HP LASERJET PRO 200 COLOR MFP M276,HP LASERJET PRO 300 COLOR M351,HP LASERJET PRO 300 COLOR M375,HP LASERJET PRO 400 COLOR M451,HP LASERJET PRO 400 COLOR M475,HP LASERJET PRO 400 M401,HP LASERJET PRO 400 M425,HP LASERJET PRO 500 COLOR M570,HP LASERJET PRO CM1415 COLOR,HP LASERJET PRO CP1025NW COLOR,HP LASERJET PRO CP1525 COLOR,HP LASERJET PRO CP5220 COLOR,HP LASERJET PRO CP5225 COLOR,HP LASERJET PRO M1212NF,HP LASERJET PRO M1530,HP LASERJET PRO M1536,HP LASERJET PRO M1536DNF,HP LASERJET PRO M435,HP LASERJET PRO M476DN MFP,HP LASERJET PRO M476DW MFP,HP LASERJET PRO M476NW MFP,HP LASERJET PRO M701,HP LASERJET PRO M706,HP LASERJET PRO MFP M125,HP LASERJET PRO MFP M127,HP LASERJET PRO MFP M201,HP LASERJET PRO MFP M225,HP LASERJET PRO MFP M521,HP LASERJET PRO P1102,HP LASERJET PRO P1102W,HP LASERJET PRO P1566,HP LASERJET PRO P1606,HP LASERJET PRO P1606DN,HP OFFICEJET 100,HP OFFICEJET 100 MOBILE,HP OFFICEJET 150 MOBILE,HP OFFICEJET 2620,HP OFFICEJET 3830,HP OFFICEJET 4110,HP OFFICEJET 4255,HP OFFICEJET 4355,HP OFFICEJET 4500,HP OFFICEJET 4580,HP OFFICEJET 4610,HP OFFICEJET 4620,HP OFFICEJET 4630,HP OFFICEJET 4640,HP OFFICEJET 4680,HP OFFICEJET 5110,HP OFFICEJET 5510,HP OFFICEJET 5610,HP OFFICEJET 5740,HP OFFICEJET 6000,HP OFFICEJET 6100,HP OFFICEJET 6110,HP OFFICEJET 6210,HP OFFICEJET 6310,HP OFFICEJET 6500,HP OFFICEJET 6600,HP OFFICEJET 6700,HP OFFICEJET 7000,HP OFFICEJET 7110,HP OFFICEJET 7210,HP OFFICEJET 7410,HP OFFICEJET 7500A,HP OFFICEJET 7510,HP OFFICEJET 7610,HP OFFICEJET 7612,HP OFFICEJET 9100,HP OFFICEJET 9110,HP OFFICEJET 9120,HP OFFICEJET 9130,HP OFFICEJET COLOUR MFP X585,HP OFFICEJET COLOUR X555,HP OFFICEJET G55,HP OFFICEJET G85,HP OFFICEJET G95,HP OFFICEJET H470B,HP OFFICEJET J3608,HP OFFICEJET J5508,HP OFFICEJET J5780,HP OFFICEJET J6480,HP OFFICEJET K60,HP OFFICEJET K7100,HP OFFICEJET K7103,HP OFFICEJET K7105,HP OFFICEJET K7108,HP OFFICEJET K80,HP OFFICEJET PRO 1150C,HP OFFICEJET PRO 1170C,HP OFFICEJET PRO 1175C,HP OFFICEJET PRO 251DW,HP OFFICEJET PRO 276DW,HP OFFICEJET PRO 6230,HP OFFICEJET PRO 6830,HP OFFICEJET PRO 8000,HP OFFICEJET PRO 8100,HP OFFICEJET PRO 8500,HP OFFICEJET PRO 8600 PLUS,HP OFFICEJET PRO 8610,HP OFFICEJET PRO 8620,HP OFFICEJET PRO 8630,HP OFFICEJET PRO K5300,HP OFFICEJET PRO K5400,HP OFFICEJET PRO K5400DN,HP OFFICEJET PRO K5400DTN,HP OFFICEJET PRO K550,HP OFFICEJET PRO K550DTN,HP OFFICEJET PRO K850,HP OFFICEJET PRO K850DN,HP OFFICEJET PRO K8600,HP OFFICEJET PRO K8600DN,HP OFFICEJET PRO L7380,HP OFFICEJET PRO L7580,HP OFFICEJET PRO L7590,HP OFFICEJET R45,HP OFFICEJET R65,HP OFFICEJET T45,HP OFFICEJET T65,HP OFFICEJET V40,HP PHOTOSMART 1218,HP PHOTOSMART 1215,HP PHOTOSMART 130,HP PHOTOSMART 1315,HP PHOTOSMART 145,HP PHOTOSMART 2410,HP PHOTOSMART 245,HP PHOTOSMART 2510,HP PHOTOSMART 2570,HP PHOTOSMART 2575,HP PHOTOSMART 2610,HP PHOTOSMART 2710,HP PHOTOSMART 3110,HP PHOTOSMART 3180,HP PHOTOSMART 325,HP PHOTOSMART 3310,HP PHOTOSMART 335,HP PHOTOSMART 375,HP PHOTOSMART 385,HP PHOTOSMART 425,HP PHOTOSMART 475,HP PHOTOSMART 5510,HP PHOTOSMART 5510 E-ALL-IN-ONE-PRINTER,HP PHOTOSMART 5520,HP PHOTOSMART 6510,HP PHOTOSMART 6510 E-ALL-IN-ONE-PRINTER,HP PHOTOSMART 6520,HP PHOTOSMART 7150,HP PHOTOSMART 7260,HP PHOTOSMART 7450,HP PHOTOSMART 7510,HP PHOTOSMART 7510 E-ALL-IN-ONE-PRINTER,HP PHOTOSMART 7520 E-ALL-IN-ONE-PRINTER,HP PHOTOSMART 7550,HP PHOTOSMART 7660,HP PHOTOSMART 7760,HP PHOTOSMART 7830,HP PHOTOSMART 7960,HP PHOTOSMART 8030,HP PHOTOSMART 8150,HP PHOTOSMART 8230,HP PHOTOSMART 8450,HP PHOTOSMART 8750,HP PHOTOSMART B109A,HP PHOTOSMART B110A,HP PHOTOSMART B111A,HP PHOTOSMART B111A E-ALL-IN-ONE-PRINTER,HP PHOTOSMART B209A,HP PHOTOSMART B210,HP PHOTOSMART B8770,HP PHOTOSMART B901A,HP PHOTOSMART C3140,HP PHOTOSMART C3175,HP PHOTOSMART C3175C,HP PHOTOSMART C3180,HP PHOTOSMART C4180,HP PHOTOSMART C4200,HP PHOTOSMART C4280,HP PHOTOSMART C4345,HP PHOTOSMART C4380,HP PHOTOSMART C4385,HP PHOTOSMART C4480,HP PHOTOSMART C4580,HP PHOTOSMART C4599,HP PHOTOSMART C4680,HP PHOTOSMART C4780,HP PHOTOSMART C5100,HP PHOTOSMART C5180,HP PHOTOSMART C5200,HP PHOTOSMART C5280,HP PHOTOSMART C5324,HP PHOTOSMART C5370,HP PHOTOSMART C5373,HP PHOTOSMART C5380,HP PHOTOSMART C5388,HP PHOTOSMART C5390,HP PHOTOSMART C5393,HP PHOTOSMART C5460,HP PHOTOSMART C6180,HP PHOTOSMART C6270,HP PHOTOSMART C6280,HP PHOTOSMART C6300,HP PHOTOSMART C6324,HP PHOTOSMART C6375,HP PHOTOSMART C6380,HP PHOTOSMART C7180,HP PHOTOSMART C7280,HP PHOTOSMART C8100,HP PHOTOSMART C8180,HP PHOTOSMART C8383,HP PHOTOSMART D5160,HP PHOTOSMART D5360,HP PHOTOSMART D5460,HP PHOTOSMART D5463,HP PHOTOSMART D5468,HP PHOTOSMART D6100,HP PHOTOSMART D6160,HP PHOTOSMART D7160,HP PHOTOSMART D7360,HP PHOTOSMART D7560,HP PHOTOSMART D7640,HP PHOTOSMART ESTATION C510A,HP PHOTOSMART P1000,HP PHOTOSMART P1100,HP PHOTOSMART P1215,HP PHOTOSMART P1218,HP PHOTOSMART PREMIUM C309A,HP PHOTOSMART PREMIUM C310A,HP PHOTOSMART PREMIUM C410A,HP PHOTOSMART PRO B8330,HP PHOTOSMART PRO B8550,HP PHOTOSMART PRO B8553,HP PHOTOSMART PRO B8558,HP PHOTOSMART PRO B8770,HP PSC 1210,HP PSC 1315,HP PSC 1318,HP PSC 1350,HP PSC 1402,HP PSC 1410,HP PSC 1507,HP PSC 1510,HP PSC 1610,HP PSC 2110,HP PSC 2210,HP PSC 2310,HP PSC 2350,HP PSC 2355,HP PSC 2410,HP PSC 2510,HP PSC 2575,HP PSC 2610,HP PSC 2710,HP PSC 500,HP PSC 750,HP PSC 950
Onsite Printer Repairs in the Perth Metro and Surrounding Areas
Duratone Australia Pty Ltd - HP Printer Repairs Perth
Onsite Printer Repairs in the Perth Metro and Surrounding Areas
Duratone Australia Pty Ltd - HP Printer Repairs Perth
HP Error Codes:
13 paper jam/JammingPaper accordion
14 No EP CartridgePaper
Jam in the tray
Squeeking Noise
Grinding Noise
Fuser paper jam error
Repeating dots
User Maintenance Error
High pitch Noise
Laser Printer Maintenance
Error 49 4C06 error
Vertical lines
49 4C02 error
12 printer open
49 0000ff error
13.A paper jam
Error 49
13.1 paper pickup jam
Error 50 service
13.2 paper jam
50 Service Error
13.3 paper jam
50.1 Fuser or P/S failure (HP 8100)
13.4 paper jam
50.1 Bad Low Voltage Power Supply
13.5 Paper jam in the fuser
50.2 Fuser Error
13.6 Paper jam in the fuser
50.5 Fuser Error
13.20 jam in the paper feed drive
50.9 Fuser Error
13.10 duplex paper jam
Error 52 Beam Detect Error
13.14 paper jam
Hp 4500 54.2 Carousel Drive Motor Error
51 (Beam Detect Error)
54.xx density out of range (HP 5500)
52 Error (Scanner Failure)
Close front top cover error (CLJ 9550)
Printing blotches
close bottom left cover error (CLJ 9500)
Printing Blank pages
57.6 fan error (CLJ 9500/9550)
Printing Black Pages
57.7 fan error (HP CLJ 9500/9550)
Vertical Lines
59.9 Transfer Belt Error
Printer not printing at all
59.40 Fuser error
Paper wrinkle
16 Toner Low
Paper jam in the tray
No image on the paper
Paper jam at the exit
30.1.19 FlatBed Scanner error
Not printing/No printPrint Defect
Blank Pages
Black Pages
Image Defectvertical lines/horizontal line
13 paper jam/JammingPaper accordion
14 No EP CartridgePaper
Jam in the tray
Squeeking Noise
Grinding Noise
Fuser paper jam error
Repeating dots
User Maintenance Error
High pitch Noise
Laser Printer Maintenance
Error 49 4C06 error
Vertical lines
49 4C02 error
12 printer open
49 0000ff error
13.A paper jam
Error 49
13.1 paper pickup jam
Error 50 service
13.2 paper jam
50 Service Error
13.3 paper jam
50.1 Fuser or P/S failure (HP 8100)
13.4 paper jam
50.1 Bad Low Voltage Power Supply
13.5 Paper jam in the fuser
50.2 Fuser Error
13.6 Paper jam in the fuser
50.5 Fuser Error
13.20 jam in the paper feed drive
50.9 Fuser Error
13.10 duplex paper jam
Error 52 Beam Detect Error
13.14 paper jam
Hp 4500 54.2 Carousel Drive Motor Error
51 (Beam Detect Error)
54.xx density out of range (HP 5500)
52 Error (Scanner Failure)
Close front top cover error (CLJ 9550)
Printing blotches
close bottom left cover error (CLJ 9500)
Printing Blank pages
57.6 fan error (CLJ 9500/9550)
Printing Black Pages
57.7 fan error (HP CLJ 9500/9550)
Vertical Lines
59.9 Transfer Belt Error
Printer not printing at all
59.40 Fuser error
Paper wrinkle
16 Toner Low
Paper jam in the tray
No image on the paper
Paper jam at the exit
30.1.19 FlatBed Scanner error
Not printing/No printPrint Defect
Blank Pages
Black Pages
Image Defectvertical lines/horizontal line
10.XX.YZ Error Messages
10.0X.00 e-Label Memory Error
Description
10.00.00 Black Print Cartridge
10.01.00 Cyan Print Cartridge
10.02.00 Magenta Print Cartridge
10.03.00 Yellow Print Cartridge
10.05.00 Black Image Drum
10.06.00 Cyan Image Drum
442 Chapter 2 Solve problems ENWW
10.07.00 Magenta Image Drum
10.08.00 Yellow Image Drum
The product is unable to read the Print Cartridge or image drum memory tag data.
The Print cartridge or image drum is present but defective.
This message indicates that the product has determined that it cannot read or write to one of the elabels
of the print cartridge or image drum.
This error can cause the supplies status feature to become disabled.
Recommended action
1. Open the front door and remove the Print Cartridge or Image Drum suspected.
2. Check the e-label. If it is damaged, replace the Cartridge or the Drum
3. Reinsert the cartridge or the Drum.
4. Close the front door.
5. If the message displays again, turn the product off then on.
6. If the error persists, replace the Print cartridge or Image Drum suspected.
10.0X.10 e-Label Missing Memory Error
Description
10.00.10 Black Print Cartridge
10.01.10 Cyan Print Cartridge
10.02.10 Magenta Print Cartridge
10.03.10 Yellow Print Cartridge
10.05.10 Black Image Drum
10.06.10 Cyan Image Drum
10.07.10 Magenta Image Drum
10.08.10 Yellow Image Drum
The product is unable to detect one or more of the E-labels
This error can cause the supplies status feature to become disabled.
Recommended action
1. Open the front door and remove the Print Cartridge or Image Drum suspected.
2. Check the e-label. If it is damaged, replace the Cartridge or the Drum.
3. Reinsert the cartridge or the Drum.
4. Close the front door.
ENWW Tools for troubleshooting 443
5. If the error persists, replace the print cartridge or Image drum
6. If the error persists, replace the appropriate interface PCA
10.0X.15 Install <supply> (Event Code)
Description
10.00.15 (Event Code) Black Print Cartridge
10.01.15 (Event Code) Cyan Print Cartridge
10.02.15 (Event Code) Magenta Print Cartridge
10.03.15 (Event Code) Yellow Print Cartridge
10.23.15 (Event Code) Fuser Kit
10.31.15 (Event Code) Toner Collection unit (TCU)
The indicated supply has been removed or installed incorrectly.
Recommended action
Replace or install the indicated supply.
See the parts chapter in the service manual for the correct supply or kit part number.
10.0X.25 Wrong cartridge in <color> slot
Description
10.00.25 (Event Code) Black Print Cartridge
10.01.25 (Event Code) Cyan Print Cartridge
10.02.25 (Event Code) Magenta Print Cartridge
10.03.25 (Event Code) Yellow Print Cartridge
The indicated cartridge is installed in the wrong position.
Recommended action
Install the indicated cartridge in the correct position.
From left to right, the correct cartridge order follows:
● Yellow
● Magenta
● Cyan
● Black
10.0X.34 Used Supply in use
Description
10.00.34 (Event Code) Black Print Cartridge
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10.01.34 (Event Code) Cyan Print Cartridge
10.02.34 (Event Code) Magenta Print Cartridge
10.03.34 (Event Code) Yellow Print Cartridge
The indicated cartridge is used.
Recommended action
Make sure this is a genuine HP supply.
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing
functionality) will cause this event code.
10.0X.35 Incompatible <supply>
Description
10.00.35 (Event Code) Black Print Cartridge
10.01.35 (Event Code) Cyan Print Cartridge
10.02.35 (Event Code) Magenta Print Cartridge
10.03.35 (Event Code) Yellow Print Cartridge
The indicated supply is not compatible with this product.
Recommended action
Install a supply that is designed for this product.
See the parts chapter in the service manual for the correct supply part number
10.0X.40 Genuine HP supplies installed
Description
10.00.40 (Event Code) Black Print Cartridge
10.01.40 (Event Code) Cyan Print Cartridge
10.02.40 (Event Code) Magenta Print Cartridge
10.03.40 (Event Code) Yellow Print Cartridge
More than one genuine HP print cartridge has been installed.
Recommended action
No action necessary.
10.0X.41 Unsupported Supply in use
Description
10.00.41 (Event Code) Black Print Cartridge
10.01.41 (Event Code) Cyan Print Cartridge
ENWW Tools for troubleshooting 445
10.02.41 (Event Code) Magenta Print Cartridge
10.03.41 (Event Code) Yellow Print Cartridge
The indicated print cartridge is for a different product.
Recommended action
Remove the indicated print cartridge, and then install the correct cartridge for this product.
TIP: See the parts chapter in the product repair manual for the correct cartridge part number.
10.0X.70 Printing past very low (EVENT CODE)
Description
10.00.70 (Event Code) Black Print Cartridge
10.01.70 (Event Code) Cyan Print Cartridge
10.02.70 (Event Code) Magenta Print Cartridge
10.03.70 (Event Code) Yellow Print Cartridge
The product indicates when one of the consumables is very low. The actual remaining consumable
life might vary.
You do not need to replace the consumable at this time unless print quality is no longer acceptable.
CAUTION: After an HP supply has reached the very low threshold, the HP premium protection
warranty ends.
Recommended action
If print quality is no longer acceptable, replace the indicated print cartridge or fuser kit.
See the parts chapter in the repair manual for the print cartridge or fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to
install when the print quality is no longer acceptable.
10.0X.90 Replace <Color> cartridge
Description
10.00.90 Black Print Cartridge
10.01.90 Cyan Print Cartridge
10.02.90 Magenta Print Cartridge
10.03.90 Yellow Print Cartridge
A toner replenishment malfunction occurred and the toner concentration in the image drum dropped
below 30%. This applies to both HP and non-HP print cartridges.
OR
Error occurs when Print (toner) cartridge has been used past end-of-life to the point the reservoir in
the Drum no longer has enough toner to safely continue printing
446 Chapter 2 Solve problems ENWW
Recommended action
1. Replace Print Cartridge.
2. If replacing the Print cartridge does not resolve the problem, replace the image drum.
3. If replacing the image drum does not resolve the problem, replace the appropriate cartridge
interface PCA
10.0X.91 Cartridge Error
Description
10.00.91 Black Print Cartridge
10.01.91 Cyan Print Cartridge
10.02.91 Magenta Print Cartridge
10.03.91 Yellow Print Cartridge
Cartridge motor stall
Recommended action
1. Check Event log for occurrences of 59.6X errors. If these are seen troubleshooting that error.
2. Perform the image-drum motors component test in the Troubleshooting menu.
3. Replace the Print Cartridge.
No action necessary.
10.0X.92 Cartridge Error
Description
10.00.92 Black Print Cartridge
10.01.92 Cyan Print Cartridge
10.02.92 Magenta Print Cartridge
10.03.92 Yellow Print Cartridge
Cartridges not engaged.
Recommended action
1. Open front door, Remove and reinstall Print cartridge.
2. Check print cartridge for any damage or defects.
3. Replace Print Cartridge.
10.22.60 (Control Panel Message: Transfer Kit Low) 10.22.69 (Control panel Message: Transfer Kit Very Low)
Description
The product indicates when Transfer Kit (TCU) is either low or very low.
ENWW Tools for troubleshooting 447
The actual remaining Transfer kit life might vary.
Recommended action
No action necessary.
If print quality is no longer acceptable, replace the TCU. See the parts chapter in the service manual
for the Transfer kit part number.
10.22.70 Printing Past Very Low (Event Code) Transfer Kit
Description
The product indicates when Transfer Kit (TCU) is very low. The actual remaining Transfer kit life
might vary.
CAUTION: After an HP supply has reached the very low threshold, the HP premium protection
warranty ends.
Recommended action
If print quality is no longer acceptable, replace the TCU. See the parts chapter in the service manual
for the Transfer kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to
install when the print quality is no longer acceptable.
10.23.35 Incompatible Supply (event code) Fuser Kit
Description
The indicated supply is not compatible with this product.
CAUTION: The fuser might be hot. Be careful when removing the fuser.
Recommended action
Install a supply that is designed for this product.
See the parts chapter in the service manual for the correct supply part number
10.23.60 (Control panel Message: Fuser Kit Low) 10.22.69 (Control panel Message: Fuser Kit Very Low)
Description
The product indicates when Fuser Kit is either low or very low.
The actual remaining Fuser kit life might vary.
Recommended action
No action necessary.
If print quality is no longer acceptable, replace the Fuser Kit.
See the parts chapter in the service manual for the Fuser Kit part number.
448 Chapter 2 Solve problems ENWW
10.23.70 Printing Past Very Low (Event Code) Fuser Kit
Description
The product indicates when fuser kit is very low. The actual remaining fuser kit life might vary
You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
CAUTION: After an HP supply has reached the very low threshold, the HP premium protection
warranty ends.
Recommended action
If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service
manual for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to
install when the print quality is no longer acceptable.
10.39.50 New Document Feeder Kit
Description
A new document feeder maintenance kit has been installed and New Document Feeder Kit has been
selected from the control panel menus.
Recommended action
No action necessary.
10.39.53 ADF kit clean rollers recommended
Description
Document feeder kit recommend clean prompt..
Recommended action
Remove the document feeder pick roller, feed roller, and the separation pad assemblies. Clean the
rollers and pad with a damp lint free cloth.
10.39.55 Clean Document Feeder Rollers
Description
The document feeder separation pad and rollers need to be cleaned.
Recommended action
Remove the document feeder pick roller, feed roller, and the separation pad assemblies. Clean the
rollers and pad with a damp lint free cloth.
10.39.56
Description
Scanned past document feeder scheduled cleaning prompt.
ENWW Tools for troubleshooting 449
Recommended action
Remove the document feeder pick roller, feed roller, and the separation pad assemblies. Clean the
rollers and pad with a damp lint free cloth.
10.39.60 Document Feeder Kit low
Description
The document feeder pick roller, feed roller, and separation pad are near their end of life.
Recommended action
No action necessary.
10.39.69 Document Feeder Kit very low
Description
The document feeder pick roller, feed roller, and separation pad are at their end of life.
Recommended action
Order and install a document feeder maintenance kit.
10.39.70 Scanning past very low
Description
The document feeder pick roller, feed roller, and separation pad are at their end of life.
Recommended action
Order and install a document feeder maintenance kit.
See the parts chapter in the service manual for the correct part number.
10.39.71 Document Feeder has stopped
Description
The document feeder pick roller, feed roller, and separation pad are at their end of life.
Recommended action
Order and install a document feeder maintenance kit.
See the parts chapter in the service manual for the correct part number.
10.99.91 Cartridge motor stall, no particular cartridge
Description
Cartridge motor stall
450 Chapter 2 Solve problems ENWW
Recommended action
1. Check Event log for occurrences of 59.6X errors, If these errors are seen troubleshoot that error.
2. Perform the image-drum motors component test in the Troubleshooting menu.
3. Replace the Print Cartridge
Replace or install the indicated supply.
See the parts chapter in the service manual for the correct supply or kit part number.
11.XX.YZ Error Messages
11.00.01 or 11.00.02 Internal clock error
Description
This message indicates a problem with the formatter's real time clock.
The product real time clock has experienced an error.
01=dead clock
02=dead real time clock
Recommended action
1. Whenever the product is turned off and then turned on again, set the time and date on the
control panel.
2. If the error persists, you might need to replace the formatter.
13.XX.YZ Error Messages
13.60.Az
Description
Stacker Entrance Sensor Stay Jam . Jam in the top left door
Finishers upper-feed-path-entry sensor (PI103) is remaining activated longer than expected,
suggesting that paper has jammed at the sensor.
The specific jam error code will be one of the following forms:
● 13.60.A1
● 13.60.A2
● 13.60.A3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor PI33..
2. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
ENWW Tools for troubleshooting 451
3. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
4. Verify that the wiring at the sensor is not damaged and that the connector J708 on the stacker
controller PCA is fully seated
13.60.Dz
Description
Stacker Entrance Sensor Delay Jam
Jam in the top left door.
The engine signals the finisher that paper is about to enter the finisher from either the Switch Back
assembly or the Hole Punch assembly if installed.
The finisher's upper-feed-path-entry sensor (PI103), which detects paper entering the finisher, does
not detect the paper within the expected time period triggering the error.
The specific jam error code will be one of the following forms:
● 13.60.D1
● 13.60.D2
● 13.60.D3
Recommended action
1. Print and analyze the event log, looking for related jams occurring either in the Switch Back
assembly or the Hole Punch assembly. These errors might be the result of media failing to reach
the output device in the correct amount of time. Troubleshoot all Printer Engine Jams first.
2. Make sure that media is in good condition, and not wrinkled or damaged.
3. Make sure that the correct paper size in the trays is selected according the paper size being fed.
4. Check the finisher entry-point guides for damage.
5. Verify where the leading edge of the media is when the Jam occurs.
6. has media made it through Switch Back registration?
Test M2 registration motor
7. Verify that the finisher rollers are turning before the media leaves the Printer. If the rollers are not
turning, test motor M110 and M101 by using the finisher component test from the controlactivate
during the test, check the connectors for motor M110 (Saddle inlet Motor) M101 (inlet
motor).
8. Make sure that connector J17 is fully seated on the stacker controller PCA.. If the error persists,
replace motor M110 or M101 or the corresponding assembly.
9. Replace the stacker controller PCA.
10. If media is found in the finisher but has not reached sensor PI103, perform the following steps:
● Check the upper and lower guides and rollers in the paper path for damage.
● Make sure that the media diverter gate is not blocking the paper path.
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11. If media is found in the finisher-covering sensor PI103 (the sensor is not detecting the media),
perform the following steps:
● Check the sensor for obstructions. .
● Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the
sensor body.
● Make sure that the lower end of the flag is not damaged and is correctly positioned to
activate the sensor.
12. Make sure that the sensor is securely fastened to the chassis.
13. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
14. Verify that the wiring at the sensor is not damaged and that the intermediate connector J1007
and connector J3 on the stacker controller PCA are fully seated.
15. Replace the sensor if necessary.
16. Only if the error persists, Replace the stacker controller PCA.
13.60.FF
Description
Stacker Initial Jam
Jam in the top left door (left bins).
Finisher stay jam at either PI103 or PI104 when engine powered on.
When the engine is powered on, the finisher's upper-feed-path-entry sensor (PI103) or the upperfeed-
path-exit sensor (PI104) is activated suggesting that there is paper in the upper paper path of
the finisher at sensors PI103 or PI104.
Recommended action
1. Open the top door and remove any media in the paper path (media detected at PI103).
2. Raise the upper paper path (exit) delivery rollers and remove any media in the paper path
(media detected at PI104).
3. Remove all paper found from the top left door area.
4. Verify that the sensor flags are not damaged, move freely, and are correctly aligned with the
sensor body and properly mounted. Also check wiring and connectors for damage or loose
connections
5. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
6. Verify that the sensor connectors (J2 and J3) are fully seated on the stacker controller PCA.
Replace sensor PI103 and PI104
7. Only if the error persists, replace the stacker controller PCA..
ENWW Tools for troubleshooting 453
13.64.Az
Description
Stacker Delivery Sensor Stay Jam : Jam in the top left door (left bins)
Finisher's upper-paper-path-exit sensor (PI104) remains activated longer than expected suggesting
that paper has jammed at the sensor.
The specific jam error code will be one of the following forms:
● 13.64.A1
● 13.64.A2
● 13.64.A3
Control-panel diagnostics: M101 (entrance motor), SL102 (buffer-roller solenoid), and SL103 (outputroller
solenoid)
PI104 is located on the front frame of the finisher, above the main stapler unit.
Recommended action
1. Remove any media in the upper paper path that might be activating sensor PI104.
2. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
3. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
4. Lift-swing-guide assembly at the paper exit area to output bins and inspect for jammed paper,
obstructions, or damage.
5. Run a diagnostic through the engine control panel and turn on M101 (entrance motor) to
observe gear rotations on the upper-rear frame of the finisher. Ensure that the first delivery
rollers and buffer rollers that pass paper to and from PI104 are rotating.
6. Test SL102 (buffer-roller solenoid) and SL103 (output-roller solenoid) using the control-panel
diagnostics.
7. Check wiring from sensor PI104 to stacker-control-board connector J2 for damage.
8. Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
13.64.Dz
Description
Stacker Delivery Sensor Delay Jam : Jam in the top left door.
Upper-paper-path-entry sensor (PI103) has signaled that paper has passed but upper paper-path-exit
sensor PI104 does not actuate within the expected time, suggesting that the paper has jammed
between PI103 and PI104 in the upper paper path.
The specific jam error code will be one of the following forms:
454 Chapter 2 Solve problems ENWW
● 13.64.D1
● 13.64.D2
● 13.64.D3
Recommended action
1. Remove any media jammed in the upper paper path between sensor PI103 and sensor PI104.
2. Check the paper path between sensor PI103 and sensor PI104 for obstructions that may be
preventing the media from reaching PI104.
3. Verify that the PI104 sensor flag is not damaged, moves freely, and is correctly aligned with the
sensor body.
4. Make sure that sensor PI104 is securely fastened to the chassis and wiring is properly
connected to sensor.
NOTE: Sensor PI104 is located on the front frame of the finisher, directly over the primary
stapler.
5. Verify that the wiring at the sensor is not damaged and that the connector J2 on the stacker
controller PCA is fully seated.
6. Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
13.67.Az
Description
Switchback Entrance Sensor Stay Jam — Jam in the stapler/stacker connection.
Switchback entrance sensor (SR101) remains activated longer than expected suggesting that paper
has jammed at the sensor.
The specific jam error code will be one of the following forms:
● 13.67.A1
● 13.67.A2
● 13.67.A3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor SR101.
2. Verify that the finisher is securely fastened to the engine.
3. Make sure that the finisher and Printer are correctly aligned.
4. Check the finisher entry-point guides for damage.
5. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
6. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
ENWW Tools for troubleshooting 455
7. Perform Sensor test on SR101. If not functioning or damaged replace Sensor.
8. Check wiring from sensor SR101 to the Reverse Driver PCA connector for damage.
9. Only if the error persists and none of the previous steps correct the problem, replace the
Reverse Driver PCA.
13.67.Dz
Description
Switchback Entrance Sensor Delay Jam — Jam in the stapler/stacker connection.
The engine signals the finisher that paper is about to enter the finisher Switchback assembly from the
Printer.
The Switchback inlet Sensor SR101, which detects paper entering the finisher, does not detect the
paper within the expected time period triggering the error
The specific jam error code will be one of the following forms:
● 13.67.D1
● 13.67.D2
● 13.67.D3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor SR101.
2. Print and analyze the event log, looking for Printer- or MFP-related jams occurring either in the
fuser or in the duplexer. These errors might be the result of media failing to reach the output
device in the correct amount of time. Troubleshoot all Printer Engine Jams first.
3. Make sure that media is in good condition, and not wrinkled or damaged.
4. Make sure that the correct paper size in the trays is selected according the paper size being fed.
5. Verify that the finisher is securely fastened to the engine.
6. Make sure that the finisher and Printer are correctly aligned.
7. Adjust the finisher castors to obtain a uniform gap between the finisher and the engine.
8. With the engine-to-finisher gap correct, make sure that the finisher paper path entry point is
aligned with the Printer exit point.
9. Check the finisher entry-point guides for damage.
10. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
11. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
12. Perform Sensor test on SR101. If not functioning or damaged replace the Sensor.
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13. Check wiring from sensor SR101 to the Reverse Driver PCA connector for damage.
14. Only if the error persists and none of the previous steps correct the problem, replace the
Reverse Driver PCA.
13.67.FF
Description
Switchback Initial Jam — Jam in the stapler/stacker connection.
When the engine is powered on, the finisher's Switchback inlet sensor (SR101) is activated
suggesting that there is paper in the upper paper path of the finisher at sensors SR101
Recommended action
1. Remove any media in the upper paper path that might be activating sensor SR101.
2. Verify that the finisher is securely fastened to the engine.
3. Check the finisher entry-point guides for damage.
4. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
5. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
6. Perform Sensor test on SR101. If not functioning or damaged replace Sensor.
7. Check wiring from sensor SR101 to the Reverse Driver PCA connector for damage.
8. Only if the error persists and none of the previous steps correct the problem, replace the
Reverse Driver PCA.
13.68.Az
Description
Switchback Registration Sensor Stay Jam — Jam in the stapler/stacker connection.
Switchback Registration sensor (SR102) remains activated longer than expected suggesting that
paper has jammed at the sensor.
The specific jam error code will be one of the following forms:
● 13.68.A1
● 13.68.A2
● 13.68.A3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor SR102.
2. Verify that the finisher is securely fastened to the engine and make sure that the finisher and
Printer are correctly aligned.
3. Check the finisher entry-point guides for damage.
ENWW Tools for troubleshooting 457
4. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
5. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
6. Run a diagnostic through the engine control panel and turn on M2 (Registration motor) to
observe gear rotations on the upper-left rear frame of the finisher.
7. Check wiring from sensor SR102 to the Reverse Driver PCA connector for damage.
8. Replace the Reverse assembly
13.68.Dz
Description
Switchback Registration Sensor Delay Jam — Jam in the stapler/stacker connection.
Media did not reach SR102 (switch back registration sensor) after passing SR101 (Switch Back inlet
Sensor) within the expected time period triggering the error.
The specific jam error code will be one of the following forms:
● 13.68.D1
● 13.68.D2
● 13.68.D3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor SR102.
2. Verify that the finisher is securely fastened to the engine. Make sure that the finisher and Printer
are correctly aligned.
3. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
4. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
5. Run a diagnostic through the engine control panel and turn on M2 (Registration motor) to
observe gear rotations on the upper-left rear frame of the finisher.
6. Test SL101 (Switch Back inlet flapper solenoid) using the control-panel diagnostics.
7. Check wiring from sensor SR102 to the Reverse Driver PCA connector for damage.
8. Replace the Reverse assembly
13.69.Az
Description
Switchback Lower Sensor Stay Jam — Jam in the stapler/stacker connection.
Switchback path sensor (SR103) remains activated longer than expected suggesting that paper has
jammed at the sensor.
458 Chapter 2 Solve problems ENWW
The specific jam error code will be one of the following forms:
● 13.69.A1
● 13.69.A2
● 13.69.A3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor SR103.
2. Verify that the finisher is securely fastened to the engine.
3. Make sure that the finisher and Printer are correctly aligned.
4. Check the finisher entry-point guides for damage.
5. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
6. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
7. Perform Sensor test on SR103. If not functioning or damaged replace Sensor.
8. Check wiring from sensor SR103 to the Reverse Driver PCA connector for damage.
9. Only if the error persists and none of the previous steps correct the problem, replace the
Reverse Driver PCA.
13.69.Dz
Description
Switchback Registration Sensor Delay Jam — Jam in the stapler/stacker connection.
Media did not reach SR103 (switchback path sensor) after passing SR101 (Switch Back inlet Sensor)
within the expected time period triggering the error.
The specific jam error code will be one of the following forms:
● 13.69.D1
● 13.69.D2
● 13.69.D3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor SR103.
2. Verify that the finisher is securely fastened to the engine. Make sure that the finisher and Printer
are correctly aligned.
3. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
4. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
ENWW Tools for troubleshooting 459
5. Run a diagnostic through the engine control panel and turn on M2 (Registration motor) and M1
Switchback Motor to observe gear rotations on the upper-left rear frame of the finisher.
6. Test SL101 (Switch Back inlet flapper solenoid) using the control-panel diagnostics.
7. Check wiring from sensor SR103 to the Reverse Driver PCA connector for damage.
8. Replace the Reverse assembly
13.84.Az
Description
Accumulator Tray Stay Jam — Jam in the top left door.
Upper-paper-path-entry sensor (PI104) has signaled that paper has passed but the output bin Sensor
PI112 or PI111 does not actuate within the expected time.
The specific jam error code will be one of the following forms:
● 13.84.A0
● 13.84.A1
● 13.84.A2
● 13.84.A3
Recommended action
1. Remove any media jammed in the upper paper path between sensor PI104 and output bin.
2. Check the accumulator for damage or obstructions.
3. Ensure M109 Trailing Edge Assist Motor functions properly
4. Replace M109 or Assembly as needed.
13.89.3z
Description
Stacker Staple Jam — Stapler 1 Jam in the front left door.
When the staple motor (M41) is rotated forward, the staple home-position sensor (PI120) does not
turn back on after the prescribed time has elapsed after it goes off, and the staple home-position
sensor (PI120) turns on within the prescribed time after the staple motor (M41) is rotated backwards.
The specific jam error code will be one of the following forms:
● 13.89.30
● 13.89.31
● 13.89.32
Recommended action
1. Check the stapler unit for jammed staples.
2. Check the stapler unit for loose staples and paper dust.
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3. Inspect the stapler unit for damage.
4. Remove the stapler cartridge and make sure HP-approved staples are being used.
5. Verify that the wiring at the stapler unit and the connector are not damaged.
6. Install new staple cartridge and retest.
7. If the error persists, replace the stapler unit.
13.90.Az
Description
Booklet Inlet Sensor Stay Jam — Jam in the front left door
Finisher stay jam at booklet-making paper entry sensor (PI22)
Occurs when the booklet-making paper-entry sensor (PI22) remains activated longer than expected,
suggesting that there is a paper jam at the sensor.
The specific jam error code will be one of the following forms:
● 13.90.A0
● 13.90.A3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor PI22.
2. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
3. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
4. Verify that the wiring at the sensor is not damaged and that the intermediate connectors
between sensor PI22 and connector J21 on saddle-stitcher controller PCA for damage and
proper connections.
5. If issue still remains, replace sensor
13.90.Dz
Description
Booklet Inlet Sensor Delay Jam — Jam in the front left door
Finisher delay jam at booklet-making paper entry sensor (PI22).
Error occurs when booklet making function is selected and after the engine signals the finisher that it
is delivering paper to the finisher. The booklet-making paper-entry sensor (PI22) is not activated
within the expected time period after receiving the engine's delivery signal, suggesting that a paper
jam has occurred somewhere between the Reversing Assembly and sensor PI22.
The specific jam error code will be one of the following forms:
Control-panel diagnostics: M9 (Inlet Motor), SL5 (Inlet-Switch Solenoid)
ENWW Tools for troubleshooting 461
● 13.90.D0
● 13.90.D3
Recommended action
1. Print and analyze the event log, looking for related jams occurring either in the Switch Back
assembly or the Hole Punch assembly. These errors might be the result of media failing to reach
the output device in the correct amount of time. Troubleshoot all Printer Engine Jams first.
2. Make sure that media is in good condition, and not wrinkled or damaged.
3. Make sure that the correct paper size in the trays is selected according the paper size being fed.
4. Check the finisher entry-point guides for damage.
5. Verify where the leading edge of the media is when Jam occurs.
6. Has media made it through Switch Back registration?
● Test M2 registration motor
7. Verify that the finisher rollers are turning before the media leaves the Printer.
● If the rollers are not turning, test motor M110 by using the finisher component test from the
control-activate during the test, check the connectors for motor M110 (Saddle inlet Motor)
8. Make sure that connector J17 is fully seated on the stacker controller PCA. If the error persists,
replace motor M9 or the saddle-paper-feeder assembly for the type finisher you are working on.
9. Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
If media is found in the finisher but has not reached sensor PI22, perform the following steps:
1. Check the sensor for obstructions.
2. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body. Make sure that the lower end of the flag is not damaged and is correctly positioned to
activate the sensor.
3. Make sure that the sensor is securely fastened to the chassis.
4. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
5. Verify that the wiring at the sensor is not damaged and that the intermediate connectors
between the sensor and connector J21 on the saddle-stitcher controller PCA are fully seated.
6. Replace the sensor if necessary. If PI22 is determined to be the failure point, replace the saddlepaper-
feeder assembly, which includes PI22.
7. Only if the error persists and none of the previous steps correct the problem, replace the saddlestitcher
controller PCA.
If media is found in the finisher cover sensor PI22 (the sensor is not detecting the media), perform the
following steps:
462 Chapter 2 Solve problems ENWW
1. Check the upper and lower guides and rollers in the paper path for damage.
2. Make sure that the media-diverter gate (saddle-stitch flapper) is not blocking the paper path.
3. Test solenoid SL5 (inlet-switch solenoid) using the finisher component test from the control
panel display. SL5 should be opening and closing the media diverter gate (saddle stitch flapper).
13.92.FF
Description
Booklet Initial Jam — Jam in the front left door.
Occurs when paper is detected by one of the sensors on the paper-sensor board (PI18, PI19, PI20),
vertical-path-paper sensor (PI17), booklet-delivery sensor (PI11), paper positioning-plate paper
sensor (PI8), or booklet-making paper-entry sensor (PI22) when the machine is powered on.
Recommended action
1. Remove media from the booklet-maker paper path.
2. Verify that the sensor flags are not damaged, move freely, and are correctly aligned with the
sensor bodies.
3. Carefully clean each sensor body by gently blowing clean air across each sensor to remove dust
and debris.
4. Make sure that connectors J6, J9, J10,J13, and J21 are fully seated on the saddle-stitcher
controller PCA.
5. Only if the error persists and none of the previous steps correct the problem, replace the saddlestitcher
controller PCA.
13.94.Az
Description
Booklet Deliver Sensor Stay Jam — Jam in the front left door.
Finisher stay jam at the booklet-delivery sensor (PI11) or the vertical-paper-path sensor (PI17)
Occurs when the booklet-delivery sensor (PI11) remains activated longer than expected after sensing
the arrival of the new booklet from the folding rollers.
Also occurs when the vertical-paper-path sensor (PI17) remains activated longer than expected after
the paper has already passed through the folding rollers and is now detected by the booklet-delivery
sensor (PI11).
The specific jam error code will be one of the following forms:
● 13.94.A0
● 13.94.A3
ENWW Tools for troubleshooting 463
Recommended action
1. Check the folder-roller area for a jam.
2. Test the folding motor (M2) by using the finisher component test from the control panel display.
Remove the finisher rear cover before starting the test and make sure that the folding rollers are
rotating when motor M2 is on.
3. Check sensor PI11 and PI17 for damage.
4. Make sure that the sensors are not obstructed.
5. Make sure that sensor PI11 and sensor PI17 are securely fastened to the chassis.
6. Replace Motor or assembly as needed.
13.94.Dz
Description
Booklet Deliver Sensor Delay Jam — Jam in the front left door.
Finisher stay jam at the booklet-delivery sensor (PI11) or the vertical-paper-path sensor (PI17)
Occurs when the folded booklet exits the folding rollers and does not reach the booklet delivery
sensor (PI11) within the expected time.
The specific jam error code will be one of the following forms:
● 13.94.D0
● 13.94.D3
Recommended action
1. Check the folder-roller area for a jam or media wrapped around the rollers.
2. Check sensor PI11 for damage.
3. Make sure that the sensor is not obstructed.
4. Make sure that sensor PI11 is securely fastened to the chassis.
5. Replace Motor or assembly as needed.
13.96.33
Description
Stapler 2 Jam
Booklet Staple Jam (Front) - Jam in booklet stapler 2
Finisher jam: front-booklet stapler (SW7) When the rear-staple motor (M7) is rotated forward, the
staple home-position sensor (SW7) does not turn back on after the prescribed time has elapsed after
it goes off (0.4 seconds).
464 Chapter 2 Solve problems ENWW
Recommended action
1. Check the front-booklet stapler unit for jammed staples.
2. Check the front-booklet stapler unit for loose staples.
3. Inspect the front-booklet stapler unit for damage.
4. Verify that HP approved staples for this stapler are being used.
5. Verify that the wiring at the stapler unit and the connector are not damaged.
6. Replace the staple cartridge.
NOTE: Replace both the front and rear cartridges at the same time so that the staple low
sensors will properly detect the level of staples in the cartridges.
7. Only if the error persists and none of the previous steps correct the problem, replace the saddlestapler
assembly.
13.97.33
Description
Stapler 3 Jam
Booklet Staple Jam (Rear) - Jam in booklet stapler 3
Finisher jam: rear booklet stapler (SW5) When the rear-staple motor (M6) is rotated forward, the
staple home-position sensor (SW5) does not turn back on after the prescribed time has elapsed after
it goes off (0.4 seconds).
Recommended action
1. Check the rear-booklet stapler unit for jammed staples.
2. Check the rear-booklet stapler unit for loose staples.
3. Inspect the rear-booklet-stitch stapler unit for damage.
4. Verify that HP approved staples for this stapler are being used.
5. Verify that the wiring at the stapler unit and the connector are not damaged.
6. Replace the staple cartridge.
13.98.A3
Description
Booklet Output Sensor Stay Jam — Jam in the front left door (booklet).
Occurs when the folded booklet exits the folding rollers and passes PI11 booklet delivery sensor but
does not reach the booklet delivery sensor (PI6) within the expected time.
Recommended action
1. Check the folder-roller area for a jam or media wrapped around the rollers.
2. Check sensor PI6 for damage.
ENWW Tools for troubleshooting 465
3. Make sure that the sensor is not obstructed.
4. Make sure that sensor PI6 is securely fastened to the chassis.
5. Replace sensor or assembly as needed.
13.98.D3
Description
Booklet Output Sensor Delay Jam — Jam in the front left door (booklet).
Finisher stay jam at the booklet-output sensor (PI6)
Media is present at P6
Recommended action
1. Check the folder-roller area for a jam or media wrapped around the rollers.
2. Check sensor PI6 for damage.
3. Make sure that the sensor is not obstructed.
4. Make sure that sensor PI6 is securely fastened to the chassis.
5. Replace sensor or assembly as needed
13.A1.A1
Description
Paper Stay Jam in Tray 1
This jam occurs when the Tray 1 media feed sensor (SR24) does not detect the trailing edge of the
paper within a specified period of time from when the sensor detected the leading edge
Recommended action
1. Clear the jam in the area indicated
2. Close the door to allow the product to attempt to clear the jam
3. Check and Replace the Tray 1 pickup rollers as needed
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test SR24 to verify that the sensor is functioning properly
6. If it is not, replace MP (tray 1) guide assembly
7. Run the Tray 1 pickup/feed motor drive test under the – Administration- Troubleshooting-
Diagnostic Tests - menu to verify that the feed motor is functioning properly
8. If it is not, replace MP (tray 1) MP drive assembly
466 Chapter 2 Solve problems ENWW
9. If Tray 1 appears to be functioning correctly, check T2 roller, ITB motor and ITB assembly
10. Replace parts as required.
13.A1.D1
Description
Paper Delay Jam in Tray 1
This jam occurs when the media does not reach the Tray 1 feed sensor SR24 in the designated
amount of time after the start of media pick-up from Tray 1.
This is a no-pick jam from Tray 1.
Recommended action
1. Clear the jam in the area indicated.
2. Close the door to allow the product to attempt to clear the jam.
3. Check and replace the Tray 1 pickup rollers as needed.
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test SR24 using the sensor test to verify that the sensor is functioning correctly.
6. If sensor is not function correctly, replace MP (tray 1) guide assembly
7. Run the Tray 1 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
8. If it is not, replace MP (tray 1) MP drive assembly
13.A1.FF
Description
Residual Media Jam in Tray 1
This jam occurs when residual media is detected at the Tray 1 feed sensor (SR24) at power on.
Recommended action
1. Clear the jam in the area indicated.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the sensor SR24 flag moves smoothly and that the sensor is not damaged. If the
flag is damaged, replace Tray 1.
4. Open the following menus:
ENWW Tools for troubleshooting 467
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test SR24 using the Manual sensor test to verify that the sensor is functioning correctly.
6. If sensor is not function correctly, replace MP (tray 1) guide assembly
7. Run the Tray 1 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace MP (tray 1) MP drive assembly
13.A2.A2
Description
Paper Stay Jam in Tray 2
This jam occurs when the Tray 2 media feed sensor (SR22) does not detect the trailing edge of the
paper within a specified period of time from when the sensor detected the leading edge
Recommended action
1. Open Tray 2, remove any jammed paper, and then close the tray
2. Open and close the upper right door to allow the product to attempt to clear the jam
3. Inspect Tray 2 pickup, feed and separation roller are installed properly and show no damage or
wear
4. Clean or replace the pickup/feed rollers as needed
5. Check the connectors J110, J1922 at the sensor and feed motor, and the DC controller PCA
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Run the Tray 2 pickup/feed motor drive test. If test fails replace the pickup assembly
8. Test SR22 using the Tray/Bin Manual sensor test to verify that the sensor is functioning properly
9. Run the Tray 1 pickup/feed motor drive test under the – Administration- Troubleshooting-
Diagnostic Tests - menu to verify that the feed motor is functioning properly
10. If the error persists, replace the paper pickup assembly
11. If Tray 2 appears to be functioning correctly, check T2 roller, ITB motor and ITB assembly
12. Replace parts as required.
13.A2.D2
Description
Jam in Tray 2
468 Chapter 2 Solve problems ENWW
This jam occurs when the media does not reach the Tray 2 feed sensor (SR22) in the designated
amount of time after the start of media pick-up from Tray 2.
This is a no-pick jam from tray 2.
Recommended action
1. Open Tray 2, remove any jammed paper, and then close the tray.
2. Open and close the upper right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the DC controller PCA. J110, J1922
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the pickup assembly.
8. Test SR22 using the Tray/Bin Manual sensor test to verify that the sensor is functioning
correctly.
9. If the error persists, replace the paper pickup assembly.
13.A2.FF
Description
Residual Media Jam in Tray 2
This jam occurs when residual media is detected at the Tray 2 feed sensor (SR22).
Recommended action
1. Open Tray 2, remove any jammed paper, and then close the tray.
2. Open and close the upper right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the DC controller PCA.
6. Check connector J110, J1922 on the DC controller PCA.
7. Open the following menus:
ENWW Tools for troubleshooting 469
● Administration
● Troubleshooting
● Diagnostic Tests
8. Test SR22 using the Tray/Bin Manual sensor test to verify that the sensors are functioning
correctly.
9. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly
(listen for the motor to activate). If it is not, replace the pickup assembly.
10. If the error persists, replace the paper pickup assembly.
13.A3.A3
Description
(1x500 or 3x500 Sheet paper deck)
Paper Stay Jam In Tray 3
This jam occurs when the Tray 3 media feed sensor (SR112) does not detect the trailing edge of the
paper within a specified period of time from when the sensor detected the leading edge.
Recommended action
1. Open Tray 3, remove any jammed paper, and then close the tray.
2. Open and close right door to allow the product to attempt to clear the jam.
3. Inspect the Tray 3 pickup, feed and separation roller are installed properly and show no damage
or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor and feed motor,on the HCI controller PCA.
6. Check connector J8113, J1982 on the HCI controller PCA
7. Open the following menus
● Administration
● Troubleshooting
● Diagnostic Tests
8. Test SR112 using the Tray/bin Manual sensor test. If test fails, replace the cassette paper
pickup assembly
9. Run the Tray 3 pickup/feed motor drive test. If test fails, replace the cassette pickup motor
10. If the error persists, replace the cassette paper pickup assembly
13.A3.A3
Description
(3500 Sheet paper deck)
470 Chapter 2 Solve problems ENWW
Paper Stay Jam In Tray 3
This jam occurs when the Tray 3 media feed sensor (PS3302) does not detect the trailing edge of the
paper within a specified period of time from when the sensor detected the leading edge.
Recommended action
1. Open Tray 3, remove any jammed paper, and then close the tray.
2. Open and close right door to allow the product to attempt to clear the jam.
3. Inspect the Tray 3 pickup, feed and separation roller are installed properly and show no damage
or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor and feed motor, on the HCI controller PCA.
6. Check connector J3005, J907 on the HCI controller PCA
7. Open the following menus
● Administration
● Troubleshooting
● Diagnostic Tests
8. Test PS3302 using the Tray/bin Manual sensor test. If test fails, replace the cassette paper
pickup assembly
9. Run the Tray 3 pickup/feed motor drive test. If test fails, replace the cassette pickup motor
10. If the error persists, replace the Right cassette pickup assembly
13.A3.D3
Description
(1x500 or 3x500 Sheet paper deck)
Paper Delay Jam In Tray 3
This jam occurs when the media does not reach the Tray 3 feed sensor (SR112) in designated
amount of time after the start of media pick-up from Tray 3
This is a no-pick jam from Tray 3.
Recommended action
1. Open Tray 3, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam
3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, on the HCI controller PCA.
ENWW Tools for troubleshooting 471
6. Check connector J8113, J1982 on the HCI controller PCA
7. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
8. Test SR112 using the Tray/bin Manual sensor test
9. Run the Tray 3 pickup/feed motor drive test
10. If the error persists, replace the paper pickup assembly.
13.A3.D3
Description
(3500 Sheet paper deck)
Paper Delay Jam In Tray 3
This jam occurs when the media does not reach the Tray 3 feed sensor (PS3302) in designated
amount of time after the start of media pick-up from Tray 3
This is a no-pick jam from Tray 3.
Recommended action
1. Open Tray 3, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam
3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor and feed motor, on the HCI controller PCA (J3005, J907)
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test PS3302 using the Tray/Bin Manual sensor test
8. Run the Tray 3 pickup/feed motor drive to verify that the motor is functioning properly. If it is not,
replace the Tray pickup drive assembly
9. If the error persists, replace the Right Cassette pickup assembly.
472 Chapter 2 Solve problems ENWW
13.A3.FF
Description
(1x500 or 3x500 Sheet paper deck)
Residual Media Jam in Tray 3
This jam occurs when residual media is detected at the Tray 3 feed sensor (SR112) at power on.
Recommended action
1. Open Tray 3, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam
3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check connector J8113, J1982 on the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test (SR112) using the Tray/Bin Manual sensor to verify that the sensors are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the pickup assembly.
10. If the error persists, replace the paper pickup assembly.
13.A3.FF
Description
(3500 Sheet paper deck)
Residual Media Jam in Tray 3
This jam occurs when residual media is detected at the Tray 3 feed sensor (PS3302) at power on.
Recommended action
1. Open Tray 3, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam
3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
ENWW Tools for troubleshooting 473
5. Check connector J8113, J1982 on the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test PS3302 using the Tray/Bin Manual sensor to verify that the sensors are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the Tray pickup drive assembly.
10. If the error persists, replace the Right Tray pickup drive assembly.
13.A4.D4
Description
(3x500 Sheet paper deck)
Jam In Tray 4
This jam occurs when the media does not reach the Tray 4 feed sensor (SR122) in designated
amount of time after the start of media pick-up from Tray 4
This is a no-pick jam from Tray 4.
Recommended action
1. Open Tray 4, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check connector J8113, J1751 on the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test SR122 using the Tray/bin Manual sensor test to verify that the sensor are functioning
correctly.
8. Touch Component Test.
474 Chapter 2 Solve problems ENWW
9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the tray pickup assembly.
10. If the error persists, replace the tray pickup assembly.
13.A4.D4
Description
(3500 Sheet paper deck)
Jam In Tray 4
This jam occurs when the media does not reach the Tray 4 feed sensor (PS3305) in designated
amount of time after the start of media pick-up from Tray 4
This is a no-pick jam from Tray 4.
Recommended action
1. Open Tray 4, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check connectors on the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test PS3305 using the Tray/bin Manual sensor test to verify that the sensor are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the Tray Pickup Drive assembly.
10. If the error persists, replace the tray pickup assembly.
13.A4.FF
Description
(3X500 Sheet paper deck)
Residual Media Jam in Tray 4
This jam occurs when residual media is detected at the Tray 4 feed sensor (SR122) at power on.
ENWW Tools for troubleshooting 475
Recommended action
1. Open Tray 4, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test SR122 using the Tray/Bin Manual sensor test to verify that the sensors are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the tray pickup assembly.
10. If the error persists, replace the tray pickup assembly.
13.A4.FF
Description
(3500 Sheet paper deck)
Residual Media Jam in Tray 4
This jam occurs when residual media is detected at the Tray 4 feed sensor (PS3302) at power on.
Recommended action
1. Open Tray 4, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
476 Chapter 2 Solve problems ENWW
7. Test PS3302 using the Tray/Bin Manual sensor test to verify that the sensors are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the tray pickup assembly.
10. If the error persists, replace the tray pickup assembly.
13.A5.D5
Description
Jam In Tray 5
This jam occurs when the media does not reach the Tray 5 feed sensor SR132 in the designated
amount of time after the start of media pick-up from Tray 5.
This is a no-pick jam from Tray 5.
Recommended action
1. Open Tray 5, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test SR132 using the Tray/Bin Manual sensor test to verify that the sensor are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the tray pickup drive assembly.
10. If the error persists, replace the tray pickup assembly.
13.A5.FF
Description
Residual Media Jam in Tray 5
This jam occurs when residual media is detected at the Tray 5 feed sensor (SR132) at power on.
ENWW Tools for troubleshooting 477
Recommended action
1. Open Tray 5, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test SR132 using the Tray/Bin Manual sensor test to verify that the sensors are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the tray pickup drive assembly.
10. If the error persists, replace the cassette tray pickup assembly.
13.A7.D3
Description
Jam in lower Right Door (From Jam Tray 3)
This jam occurs when the media does not reach the HCI feed sensor (PS3301) in the designated
amount of time after the Tray 3 feed sensor (PS3302) sensed the leading edge of the paper when
printing from Tray 3.
Recommended action
1. Clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
478 Chapter 2 Solve problems ENWW
7. Test PS3301 using the Tray/Bin Manual sensor test to verify that the sensor are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the pickup drive assembly.
10. If the error persists, replace the tray pickup assembly.
13.A7.D4
Description
Jam in lower Right Door (From Jam Tray 4)
This jam occurs when the media does not reach the HCI feed sensor (PS3301) in the designated
amount of time after the Tray 4 feed sensor (PS3305) sensed the leading edge of the paper when
printing from Tray 4.
Recommended action
1. Clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test PS3301 using the Tray/Bin Manual sensor test to verify that the sensor are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the pickup drive assembly.
10. If the error persists, replace the tray pickup assembly.
13.A7.FF
Description
Residual Media Jam in High Capacity Input (HCI)
This jam occurs when residual media is detected at the HCI feed sensor (PS3301) at power on.
ENWW Tools for troubleshooting 479
Recommended action
1. Clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 3 and Tray 4 pickup, feed, and separation rollers are installed correctly
and show no damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Run a Paper Path Test from both Tray 3 and Tray 4 to validate the issue.
8. Test PS3301 using the Tray/Bin Manual sensor test to verify that the sensors are functioning
correctly.
9. Touch Component Test.
10. Run the Tray 3 and Tray 4 pickup/feed motor drive test to verify that the feed motor is
functioning correctly. If it is not, replace the pickup drive assembly.
11. Run the intermediate feed motor drive test to verify that the feed motor is functioning correctly. If
it is not, replace the Merge Drive Assembly and/or Merge Assembly.
13.A8.D3 or 13.A8.D4
Description
(3500 Sheet paper deck)
Jam in Upper Right Door
Jam occurs when the media does not reach the feed sensor (SR24) in designated amount of time
after the HCI Exit sensor (PS3301) sensed the leading edge when printing from Tray 3 or Tray 4
● D3 = Tray 3
● D4 = Tray 4
Recommended action
1. Clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Run a paper Path test from both tray 3 and tray 4 to validate issue
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the DC controller PCA.
480 Chapter 2 Solve problems ENWW
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test PS3301 using the Tray/Bin Manual sensor test to verify that the sensor is functioning
correctly.
8. Run the Intermediate feed motor drive test to verify that the feed motor is functioning properly. If
it is not, replace the Merge Drive Assembly and/or Merge Assembly
13.A8.D3 or 13.A8.D4 or 13.A8.D5
Description
(1X500 or 3X500 Sheet paper deck )
Jam in Upper Right Door
This jam occurs when the media does not reach the feed sensor (SR24) in designated amount of time
after the tray 3 feed sensor (SR112) sensed the leading edge when printing from Tray X.
● D3 = Tray 3
● D4 = Tray 4
● D5 = Tray 5
Recommended action
1. Clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, on both DC and HCI controller PCAs.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test SR112 using the Tray/Bin Manual sensor test to verify that the sensor is functioning
correctly.
8. Touch Component Test.
9. Run the Tray pickup/feed motor drive test to verify that the feed motor is functioning correctly. If
it is not, replace the pickup assembly.
ENWW Tools for troubleshooting 481
10. Run the Tray intermediate feed motor drive test to verify that the feed motor is functioning
correctly. If it is not, replace the pickup assembly.
11. If the error persists, replace the paper pickup assembly.
13.AA.EE
Description
(1X500 or 3X500 Sheet paper deck)
HCI Door Open Jam
This jam occurs when the HCI right door (SW113) is opened during printing
Recommended action
1. Close the Lower Right door to allow the product to attempt to clear the jam.
2. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
3. Test SW113 using the Manual Sensor Switch test to verify that the switch is functioning
correctly.
4. If the error persists, replace the Sensor Assembly.
13.AA.EE
Description
(3500 Sheet paper deck)
HCI Door Open Jam
This jam occurs when the HCI right door (SW3301) is opened during printing.
Recommended action
1. Close the Lower Right door to allow the product to attempt to clear the jam.
2. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
3. Test SW3301 using the Manual Sensor Switch test to verify that the switch is functioning
correctly.
4. If the error persists, replace the Sensor Assembly.
482 Chapter 2 Solve problems ENWW
13.AB.EE
Description
HCI Door Open Jam
This jam occurs when the HCI inner flap door (PS3306) is opened during printing.
Recommended action
1. Close the inner flap door to allow the product to attempt to clear the jam.
2. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
3. Test PS3306 using the Manual Sensor test to verify that the sensor is functioning correctly.
4. If the error persists, replace the left tray pickup assembly.
13.B2.Az
Description
Media stay jam at registration sensor (Top Sensor) SR2501
● 13.B2.A1
This jam occurs when the media is present longer than "the expected media length plus 50mm"
or more is detected at the Registration sensor (SR2501) when printing from the Tray 1.
● 13.B2.A2
This jam occurs when the media is present longer than" the expected media length plus 50mm"
or more is detected at the Registration sensor (SR2501) when printing from the Tray 2.
● 13.B2.A3
This jam occurs when the media is present longer than "the expected media length plus 50mm"
or more is detected at the Registration sensor (SR2501) when printing from the Tray 3.
● 13.B2.A4
This jam occurs when the media is present longer than "the expected media length plus 50mm"
or more is detected at the Registration sensor (SR2501) when printing from the Tray 4.
● 13.B2.A5
This jam occurs when the media is present longer than "the expected media length plus 50mm"
or more is detected at the Registration sensor (SR2501) when printing from the Tray 5.
● 13.B2.AD
This jam occurs when the media is present longer than "the expected media length plus 50mm"
or more is detected at the Registration sensor (SR2501) when printing from the Duplexer.
ENWW Tools for troubleshooting 483
Recommended action
1. Open Right door and clear the jam in the indicated area. Inspect the paper path and ensure no
paper blocking the paper path
2. Ensure that Input Tray paper guides are snug on sides, not too tight or too loose against the
stack of media
3. Ensure the type and quality of the media that you are using meet HP specifications
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test Registration Sensor Test (TOP sensor) (SR2501) using the Tray/Bin manual sensor test to
verify that the sensor is functioning correctly.
NOTE: This sensor is located on the ITB directly in the center. Manually move sensor to check
for free movement and response in sensor test
6. If sensor test still fails, sensor may be defective Replace the ITB which contains SR2501 sensor
7. If sensor functioning properly, run a few pages to check where the leading edge of the paper
actually stops
8. Check for broken white hooks on the second transfer assembly. If broken replace the hooks or
the 2nd transfer assembly
13.B2.Dz
Description
Media delay jam at registration sensor (Top Sensor) SR2501
● 13.B2.D1
This jam occurs when the media does not reach the Registration sensor SR2501 in the
designated amount of time after the Tray 1 feed sensor (SR24) sensed the leading edge when
printing from Tray 1.
● 13.B2.D2
This jam occurs when the media does not reach the Registration sensor (SR2501) in the
designated amount of time after the Tray 2 feed sensor (SR22) sensed the leading edge when
printing from Tray 2.
● 13.B2.D3
This jam occurs when the media does not reach the Registration sensor (SR2501) in the
designated amount of time after the Tray 2 feed sensor (SR24) sensed the leading edge when
printing from Tray 3.
● 13.B2.D4
484 Chapter 2 Solve problems ENWW
This jam occurs when the media does not reach the Registration sensor (SR2501) in the
designated amount of time after the Tray 2 feed sensor (SR24) sensed the leading edge when
printing from Tray 4.
● 13.B2.D5
This jam occurs when the media does not reach the Registration sensor (SR2501) in the
designated amount of time after the Tray 2 feed sensor (SR24) sensed the leading edge when
printing from Tray 5.
● 13.B2.DD
This jam occurs when the media does not reach the Registration sensor (SR2501) on the
Secondary transfer assembly in the designated amount of time after leaving the duplex wait
point when duplexing.
Recommended action
CAUTION: Handle the Secondary transfer assembly when removing or reinstalling the assembly to
avoid causing this type of error.
The Registration assembly tension springs and spring mounting blocks at each end of the secondary
transfer assembly can be easily dislodged. This causes an obstruction for the shutter (de-skew gate)
and prevents it from moving freely, which delays the paper from arriving to the registration roller
located at the ITB in the designated time.
To resolve this type of issue, put the springs in the correct position.
Check the Registration assembly springs
1. Before reinstalling the secondary transfer assembly, make sure that the registration assembly
tension springs (callout 1) and spring mounting blocks (callout 2) at each end of the secondary
transfer assembly are correctly positioned.
NOTE: The springs should be straight (as shown below), and not bent or curved.
Figure 2-79 Reinstall the secondary transfer assembly (1 of 2)
1 1 2
2
ENWW Tools for troubleshooting 485
2. Carefully turn the assembly over, and then make sure that the tabs on the spring mounting
blocks are fully seated in the assembly sheet metal.
Figure 2-80 Reinstall the secondary transfer assembly (2 of 2)
To clear the jam
1. Open Right door and clear the jam in the indicated area. Inspect the paper path and ensure no
paper blocking the paper path.
2. Ensure that Input Tray paper guides are snug on sides, not too tight or too loose against the
stack of media.
3. Ensure the type and quality of the media that you are using meet HP specifications.
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test the registration TOP sensor (SR2501) using the manual sensor test to verify that the sensor
is functioning correctly. If it is not, replace the registration sensor assembly.
NOTE: • This sensor is located on the ITB directly in the center. Manually move sensor to
check for free movement and response in sensor test.
6. If sensor test still fails, sensor may be defective Replace the ITB which contains SR2501 sensor
7. If sensor functioning properly, run a few pages to check where the leading edge of the paper
actually stops . Depending on where media is stopping check for obstructions or damage and
replace parts as required.
8. Check the Second Transfer Assembly for broken white hooks IF white hooks are found to be
Broken elevate to the GBU
486 Chapter 2 Solve problems ENWW
13.B2.FF
Description
Residual Media Jam in Registration Area
This jam occurs when residual media is detected at the Registration sensor (SR2501) at power on.
Recommended action
1. Open Right door and clear the jam in the indicated area. Inspect the paper path and ensure no
paper blocking the paper path
2. Ensure that Input Tray paper guides are snug on sides, not too tight or too loose against the
stack of media.
3. Ensure the type and quality of the media that you are using meet HP specifications.
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test the registration TOP sensor (SR2501) using the manual sensor test to verify that the sensor
is functioning correctly. If it is not, replace the registration sensor assembly.
NOTE: • This sensor is located on the ITB directly in the center. Manually move sensor to
check for free movement and response in sensor test.
6. If sensor test still fails, sensor may be defective Replace the ITB which contains SR2501 sensor
7. If sensor functioning properly, run a few pages to check where the leading edge of the paper
actually stops . Depending on where media is stopping check for obstructions or damage and
replace parts as required.
8. Check the Second Transfer Assembly for broken white hooks IF white hooks are found to be
Broken elevate to the GBU
13.B4.FF
Description
Residual Media jam Loop sensor (SR29 or SR30)
This jam occurs when residual media is detected at the Loop sensor (SR29 or SR30) at power on.
Recommended action
1. Open Right door and clear the jam in the indicated area
2. Close the door to allow the product to attempt to clear the jam.
3. If the issue persists as another specific Paper Jam, troubleshoot the specified Jam location.
4. Open the following menus:
ENWW Tools for troubleshooting 487
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test the Loop sensor (SR29 and SR 30) using the manual sensor test to verify that the sensor is
functioning correctly. If it is not, replace T2 assembly
13.B9.Az
Description
Fuser delivery stay
This jam occurs when the fuser delivery sensor (SR35) does not detect the trailing edge of the paper
within a specified period of time from when the sensor detected the leading edge. The paper stopped
at the fuser-output sensor (stay at fuser output sensor).
This jam code may be caused by;
An accordion jam at the fuser exit, something blocking the media before the output rollers. The output
bin rollers not turning, there is very little distance from the fuser exit and the output bin.
The IPTU stalled, both would have to make the next sensor or you would get a late to that sensor jam
first. The rollers would either stop or slow to the point that the timing is off for exiting the fuser sensor.
A sticky fuser exit flag, if it stuck or even delayed momentarily in the activated position.
● 13.B9.A2
The fuser is printing in fuser mode Normal.
● 13.B9.A3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.B9.A4
The fuser is printing in fuser mode Heavy 1.
● 13.B9.A5
The fuser is printing in fuser mode Heavy 2.
● 13.B9.AB
The fuser is printing in fuser mode Transparency.
● 13.B9.AD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam
information digits for specific mode).
Recommended action
CAUTION: Be careful the fuser is HOT, allow it cool if you need to remove debris from in and
around the pressure heating components
488 Chapter 2 Solve problems ENWW
1. Open the right door, and then clear any jammed paper
2. Ensure sure that the paper meets HP specifications.
3. Remove the fuser, and then clear any jammed paper.
4. verify there is no debris from a previous jam stuck in the fuser or rollers leading into or out of the
fuser.
5. Confirm the output bin rollers are turning
6. Remove the IPTU and inspect it for damage and debris.
7. Run the sensor test and confirm the fuser exit flag is working properly.
8. Replace the fuser.
13.B9.Bz Jam in RIGHT Door.
Description
Jam in RIGHT Door.
This jam occurs when a near complete overlap (less than 5 to 15 mm of non-overlap) multi-feed jam
is detected.
● 13.B9.B1
Multi-Feed jam is detected when printing from Tray 1.
● 13.B9.B2
Multi-Feed jam is detected when printing from Tray 2.
● 13.B9.B3
Multi-Feed jam is detected when printing from Tray 3.
● 13.B9.B4
Multi-Feed jam is detected when printing from Tray 4.
● 13.B9.B5
Multi-Feed jam is detected when printing from Tray 5.
● 13.B9.BD
Multi-Feed jam is detected when printing from the Duplexer.
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure the media meets HP specifications and is loaded in the trays correctly.
4. Make sure that the pickup, feed, and separation roller for the specified tray are installed correctly
and show no damage or wear.
5. Clean or replace the pickup/feed rollers as needed.
ENWW Tools for troubleshooting 489
13.B9.Cz
Description
Fuser Wrap Jam
This jam occurs when the media disappears from the fuser output sensor (SR35) before a designated
amount of time after the media reached the fuser output sensor (SR35)
(It is determined that the media is being wrapped around the fuser roller)
Z = Fuser mode
● 13.B9.C1 (event code)
Fuser wrap jam when Auto Sense (Normal).
● 13.B9.C2 (event code)
Fuser wrap jam when Normal.
● 13.B9.C3 (event code)
Fuser wrap jam when Light 1 or Light 2 (see event log secondary jam information for specific
code).
● 13.B9.C4 (event code)
Fuser wrap jam when Heavy 1.
● 13.B9.C5 (event code)
Fuser wrap jam when Heavy 2.
● 13.B9.C6 (event code)
Fuser wrap jam when Heavy media 3.
● 13.B9.C7 (event code)
Fuser wrap jam when Glossy media 1.
● 13.B9.C8 (event code)
Fuser wrap jam when Glossy media 2.
● 13.B9.C9 (event code)
Fuser wrap jam when Glossy media 3.
● 13.B9.CB (event code)
Fuser wrap jam when Transparency.
● 13.B9.CC (event code)
Fuser wrap jam when Label.
● 13.B9.CD (event code)
Fuser wrap jam when Envelope 1 or Envelope 2 (see event log secondary jam information for
specific code).
490 Chapter 2 Solve problems ENWW
Recommended action
1. Open the Right door.
CAUTION: Be careful the fuser might be HOT, allow it cool if you need to remove debris from
in and around the pressure heating components.
2. Remove the fuser, and then remove any paper wrapped around the fuser roller.
3. Reinstall the fuser, and then close the door.
4. Print a cleaning page to make sure that all of the toner is removed from the fuser roller.
5. Use the manual sensor tests to toggle the fuser output sensor (SR35). If the sensor is not
functioning correctly, replace the fuser assembly.
6. If the error persists, the fuser roller or pressure roller might be damaged. Replace the fuser.
13.B9.Dz
Description
Fuser delivery delay jam
This jam occurs when the media disappears from the fuser output sensor (SR35) before a designated
amount of time after the registration sensor (SR2501) sensed the leading edge when printing.
● 13.B9.D1
Fuser delivery delay jam when printing from Tray 1.
● 13.B9.D2
Fuser delivery delay jam when printing from Tray 2.
● 13.B9.D3
Fuser delivery delay jam when printing from Tray 3.
● 13.B9.D4
Fuser delivery delay jam when printing from Tray 4.
● 13.B9.D5
Fuser delivery delay jam when printing from Tray 5.
● 13.B9.DD
Fuser delivery delay jam when printing with the Duplexer.
Recommended action
1. Open right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
Media Stopped before Fuser
ENWW Tools for troubleshooting 491
1. Thoroughly check the duplex paper path and the ITB/Transfer area for issues with rollers,
jammed paper or any potential obstructions that might be causing the jam
2. Verify that the transfer roller is seated properly and not worn or deformed. Replaced it if
necessary.
3. Inspect the Transfer feed assembly for debris or damage. Replace Right door sub Assembly.
4.
Media Stopped In or At the Fuser
CAUTION: The fuser might be HOT.
1. Remove the Fuser and inspect Fuser sleeve, Pressure roller and delivery roller for blockage
and/or damage. Replace Fuser as needed.
2. Verify that fuser inlet guide is not detached or broken
3. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
4. Test the Fuser Delivery sensor (SR35) using the manual sensor test to verify the sensor is
functioning correctly. If it is not, replace the fuser.
5. Touch Component Test.
6. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly.
If they are not, replace the Fuser Motor Assembly.
13.B9.FF
Description
Residual Media jam Fuser Output Sensor
This jam occurs when residual media is detected at the Fuser Output sensor (SR35) at power on.
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage
and/or damage. Replace the fuser as needed.
CAUTION: The fuser might be HOT.
4. Open the following menus:
492 Chapter 2 Solve problems ENWW
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test the Fuser Delivery sensor (SR35) using the manual sensor test to verify the sensor is
functioning correctly. If it is not, replace the fuser.
6. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly.
If they are not, replace the Fuser Motor Assembly.
13.BA.EE
Description
This jam occurs when the Engine front door is opened during printing (Sensor SW14)
Recommended action
1. Close the front door.
2. Check the projection tabs of the front door that engage the door sensors (SW14). If damaged,
replace the appropriate part.
3. Use the Manual sensor test to activate the door switch. Replace the switch if it is not functioning
correctly.
4. Check the appropriate connectors on the DC controller PCA.
13.BB.EE
Description
This jam occurs when the engine right door (SW13) is opened during printing.
Recommended action
1. Close the right door.
2. Check the projection tabs of the right door that engage the door sensor (SW13). If damaged,
replace the appropriate part.
3. Use the Manual sensor test to activate the door switch. Replace the switch if it is not functioning
correctly.
4. Check the appropriate connectors on the DC controller PCA.
13.D1.Az
Description
Jam in Left Door
This jam occurs when the media stays at the duplex switchback sensor (SR301) for a designated
amount of time after it has reached the duplex switchback sensor (SR301).
Z = Fuser Mode
● 13.D1.A1
ENWW Tools for troubleshooting 493
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.D1.A2
The fuser is printing in fuser mode Normal.
● 13.D1.A3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.D1.A4
The fuser is printing in fuser mode Heavy 1.
● 13.D1.A5
The fuser is printing in fuser mode Heavy 2.
● 13.D1.A6
The fuser is printing in fuser mode Heavy media 3.
● 13.D1.A7
The fuser is printing in fuser mode Glossy media 1.
● 13.D1.A8
The fuser is printing in fuser mode Glossy media 2.
● 13.D1.A9
The fuser is printing in fuser mode Glossy media 3.
● 13.D1.AB
The fuser is printing in fuser mode Transparency.
● 13.D1.AC
The fuser is printing in fuser mode Label.
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
CAUTION: The fuser might be HOT.
3. Check to ensure the duplex motor reverse and reefed motor function properly.
4. Open the following menus:
Duplexer reverse-motor test
● Administration
● Troubleshooting
494 Chapter 2 Solve problems ENWW
● Component Test.
● Duplexer reverse motor
Duplexing reverse-motor test, Activates the duplexing reverse motor for 10 seconds
Duplexer re-feed-motor test
● Administration
● Troubleshooting
● Component Test.
● Duplexer re-feed motor
Duplexing reefed motor test, Activates the duplexing re-feed motor for 10 seconds
5. If either of these tests fail replace the Duplexing - Reversing assembly
NOTE: If this error is present after a previous service on the printer, check connector J1902,
J9946, J1909, J1908 for proper seating and connection
6. If Motor tests pass, Check the following sensors: .
● SR301 Duplex Switchback Sensor test
● SR302 Duplex Delivery sensor, Sensor test
Verify sensor functionality using the Manual Sensor Test:
● Administration
● Troubleshooting
● Touch Paper Path Sensors.
7. If the sensor fails to change state have customer ensure that the sensor moves freely and have
the customer clean to the best of their ability and test again.
8. If sensor test continues to fails, sensor may be defective Replace sensor or the sensor
assembly.
9. If sensor functioning properly, Replace the Right door assembly.
13.D1.Dz
Description
Jam in Right Door
This jam occurs when the media does not reach the Duplex Switchback sensor (SR301) in
designated amount of time after the fuser output sensor (SR45) sensed the leading edge.
Z = Fuser Mode
● 13.D1.D1
ENWW Tools for troubleshooting 495
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.D1.D2
The fuser is printing in fuser mode Normal.
● 13.D1.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.D1.D4
The fuser is printing in fuser mode Heavy 1.
● 13.D1.D5
The fuser is printing in fuser mode Heavy 2.
● 13.D1.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.D1.D7
The fuser is printing in fuser mode Glossy media 1.
● 13.D1.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.D1.D9
The fuser is printing in fuser mode Glossy media 3.
● 13.D1.DB
The fuser is printing in fuser mode Transparency.
● 13.D1.DC
The fuser is printing in fuser mode Label.
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Where is the leading and trailing edge of the paper during the error state?
● Has it exited the Fuser?
● Stuck in diverter assembly?
● Stopped at input of Duplexer?
STOPPED IN Fuser:
Check the event log to find if there are paper jams related Fuser Wrap Jam,
496 Chapter 2 Solve problems ENWW
1. Check the life of the Fuser unit, replace fuser as needed.
2. Check Fuser Guide assembly and verify that is not causing the media to get damaged and be
stuck at fuser exit.
STUCK in Diverter:
Check Right door assembly for blockage.
1. Check sensor in right door assembly using sensor test.
2. If faulty or issue with right door, Replace the Right-door sub-assembly
Stopped at Duplexer:
1. Check to ensure the duplex motor reverse assembly and duplex re-feed motor function
properly(Use component test to check both duplexer reverse motor and duplexer re-feed motor
function)
2. If either of these tests fail replace the Duplexing - switchback assembly and Duplexing-feed
assembly
13.D1.FF
Description
Jam in Right Door
This jam occurs when residual media is detected at the Duplex Switchback sensor (SR301) at power
on
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Replace the duplex switchback assembly.
13.D3.Az
Description
Jam in Right Door
This jam occurs when the media stays at the Duplex Feed sensor (SR304) for designated amount of
time after it has reached the Duplex Feed sensor (SR304)
● 13.D3.A1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.D3.A2
The fuser is printing in fuser mode Normal.
● 13.D3.A3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
ENWW Tools for troubleshooting 497
● 13.D3.A4
The fuser is printing in fuser mode Heavy 1.
● 13.D3.A5
The fuser is printing in fuser mode Heavy 2.
● 13.D3.A6
The fuser is printing in fuser mode Heavy media 3.
● 13.D3.A7
The fuser is printing in fuser mode Glossy media 1.
● 13.D3.A8
The fuser is printing in fuser mode Glossy media 2.
● 13.D3.A9
The fuser is printing in fuser mode Glossy media 3.
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Using the component test, Check to ensure the duplex motors reverse and reefed motor function
properly
● Duplexer Feed motor. (Duplexing Feed-motor test, Activates the duplexing reverse motor
for 10 seconds).
● Duplexer re-feed motor (Duplexing reefed motor test, Activates the duplexing re-feed motor
for 10 seconds).
4. If either of these tests fail replace the Duplexing - Reversing assembly
NOTE: If this error is present after a previous service on the printer, check connector for proper
seating and connection.
5. If Motor tests pass, Verify sensor functionality using the Manual Sensor Test. SR304 Duplex repick
feed Sensor
6. If the sensor fails to change state have customer ensure that the sensor moves freely and have
the customer clean to the best of their ability and test again.
7. If sensor test continues to fails, sensor may be defective Replace the duplex feed assembly.
8. If sensor functioning properly, Replace the Right door assembly.
13.D3.Dz
Description
Jam in Right Door
498 Chapter 2 Solve problems ENWW
This jam occurs when the media does not reach the Duplex re-feed sensor (SR304) in designated
amount of time after the Duplex Switchback sensor (SR302) sensed the leading edge
● 13.D3.D1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.D3.D2
The fuser is printing in fuser mode Normal.
● 13.D3.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.D3.D4
The fuser is printing in fuser mode Heavy 1.
● 13.D3.D5
The fuser is printing in fuser mode Heavy 2.
● 13.D3.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.D3.D7
The fuser is printing in fuser mode Glossy media 1.
● 13.D3.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.D3.D9
The fuser is printing in fuser mode Glossy media 3.
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Using the component test, Check to ensure the duplex motors reverse and reefed motor function
properly
● Duplexer Feed motor. (Duplexing Feed-motor test, Activates the duplexing reverse motor
for 10 seconds).
● Duplexer re-feed motor (Duplexing reefed motor test, Activates the duplexing re-feed motor
for 10 seconds).
4. If either of these tests fail replace the Duplexing - Reversing assembly
NOTE: If this error is present after a previous service on the printer, check connector J202 for
proper seating and connection.
ENWW Tools for troubleshooting 499
5. If Motor tests pass, Verify sensor functionality using the Manual Sensor Test. SR304 Duplex repick
feed Sensor
6. If the sensor fails to change state have customer ensure that the sensor moves freely and have
the customer clean to the best of their ability and test again.
7. If sensor test continues to fails, sensor may be defective Replace the duplex feed assembly.
8. If sensor functioning properly, Replace the Right door assembly.
13.D3.FF
Description
Jam in Right Door
This jam occurs when residual media is detected at the duplex delivery sensor SR302 or the duplexer
re-feed sensor (SR304) at power on.
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Using the component test, Check to ensure the duplex motors reverse and reefed motor function
properly
● Duplexer Feed motor. (Duplexing Feed-motor test, Activates the duplexing reverse motor
for 10 seconds).
● Duplexer re-feed motor (Duplexing reefed motor test, Activates the duplexing re-feed motor
for 10 seconds).
4. If either of these tests fail replace the Duplexing - Reversing assembly
NOTE: If this error is present after a previous service on the printer, check connector J202 for
proper seating and connection.
5. If Motor tests pass, Verify sensor functionality using the Manual Sensor Test. SR304 Duplex repick
feed Sensor
6. If the sensor fails to change state have customer ensure that the sensor moves freely and have
the customer clean to the best of their ability and test again.
7. If sensor test continues to fails, sensor may be defective Replace the duplex feed assembly.
8. If sensor functioning properly, Replace the Right door assembly.
13.DF.Dz
Description
Jam in Right Door
This jam occurs when the media does not reach the duplex delivery sensor (SR302) in a designated
amount of time after the duplex switchback sensor SR301 sensed the leading edge.
● 13.DF.D1
500 Chapter 2 Solve problems ENWW
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.DF.D2
The fuser is printing in fuser mode Normal.
● 13.DF.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.DF.D4
The fuser is printing in fuser mode Heavy 1.
● 13.DF.D5
The fuser is printing in fuser mode Heavy 2.
● 13.DF.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.DF.D7
The fuser is printing in fuser mode Glossy media 1.
● 13.DF.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.DF.D9
The fuser is printing in fuser mode Glossy media 3.
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Ensure the type and quality of the media that you are using meet HP specifications.
4. Using the component test, Check to ensure the duplex motors reverse and reefed motor function
properly
● Duplexer Feed motor. (Duplexing Feed-motor test, Activates the duplexing reverse motor
for 10 seconds).
● Duplexer re-feed motor (Duplexing reefed motor test, Activates the duplexing re-feed motor
for 10 seconds).
5. If either of these tests fail replace the Duplexing-Reversing assembly
NOTE: If this error occurs after a previous service on the printer, check connector J1902,
J9946, J1909, J1908 for proper seating and connection
6. If Motor tests pass, Verify sensor functionality using the Manual Sensor Test.
ENWW Tools for troubleshooting 501
● SR301 Duplex Switchback Sensor
● SR302 Duplex feed sensor
7. If the sensor fails to change state have customer ensure that the sensor moves freely and have
the customer clean to the best of their ability and test again.
8. If sensor test continues to fails, sensor may be defective Replace the duplex feed assembly.
9. If sensor functioning properly, Replace the Right door assembly.
10. If the issue persists, replace the duplexer.
13.E1.Dz
Description
Jam in Right Door
This jam occurs when the media does not reach the Face Down sensor (SR33) in designated amount
of time after the Fuser delivery Sensor 2 (SR45) sensed the leading edge.
● 13.E1.D1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E1.D2
The fuser is printing in fuser mode Normal.
● 13.E1.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E1.D4
The fuser is printing in fuser mode Heavy 1.
● 13.E1.D5
The fuser is printing in fuser mode Heavy 2.
● 13.E1.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.E1.D7
The fuser is printing in fuser mode Glossy media 1.
● 13.E1.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.E1.D9
The fuser is printing in fuser mode Glossy media 3.
● 13.E1.DB
502 Chapter 2 Solve problems ENWW
The fuser is printing in fuser mode Transparency.
● 13.E1.DC
The fuser is printing in fuser mode Label.
Recommended action
1. Open Right Door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the delivery flags move smoothly.
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test Face Down Bin Full sensor (SR33) using the manual sensor test to verify the sensor is
functioning correctly. If it is not, replace the delivery sensor assembly.
6. Inspect the fuser guide and Fuser for damage, positioning or wear.
7. Replace Fusing Assembly or fuser guide as needed.
8. If message persists, inspect the Right door Assembly and replace if needed.
9. Replace the Face-down delivery assembly
13.E1.FF
Description
Residual Jam -
This jam occurs when residual media is detected at the Face Down Bin Full sensor (SR33) at power
on.
Recommended action
1. Remove paper from top output. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the delivery flags move smoothly.
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test Face Down Bin Full sensor (SR33) using the manual sensor test to verify the sensor is
functioning correctly. If it is not, replace the delivery sensor assembly.
6. Inspect the fuser guide and Fuser for damage, positioning or wear.
ENWW Tools for troubleshooting 503
7. Replace Fusing Assembly or fuser guide as needed.
8. Replace the delivery Face-down delivery assembly
13.E2.Az
Description
Jam in IPTU
This jam occurs when the media stays at the IPTU feed sensor 1 (SR203) for a designated time
period after IPTU feed sensor 1 (SR203) sensed the leading edge.
● 13.E2.A1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E2.A2
The fuser is printing in fuser mode Normal.
● 13.E2.A3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E2.A4
The fuser is printing in fuser mode Heavy 1.
● 13.E2.A5
The fuser is printing in fuser mode Heavy 2.
● 13.E2.A6
The fuser is printing in fuser mode Heavy media 3.
● 13.E2.A7
The fuser is printing in fuser mode Glossy media 1.
● 13.E2.A8
The fuser is printing in fuser mode Glossy media 2.
● 13.E2.A9
The fuser is printing in fuser mode Glossy media 3.
● 13.E2.AB
The fuser is printing in fuser mode Transparency.
● 13.E2.AC
The fuser is printing in fuser mode Label.
● 13.E2.AD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see event log secondary jam
information digits for specific mode)
504 Chapter 2 Solve problems ENWW
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Check the IPTU for any damaged or excessive ware.
4. Check the White wheels on Entrance to upper-guide assembly. Look for Damage, skew or
missing rollers.
If a roller is out of the sheet metal holder, you can tighten the holding clip by pinching both sides
of the holder together with the White roller removed. This will apply more force to the sides of the
roller and help hold it more securely.
NOTE: The white rollers from the top cover come off and get inside the output device blocking
the pass of the paper. The paper can also come out skewed.
Many times the rollers can be found inside the output device.
Figure 2-81 Entrance to upper guide white wheels
5. Reinstall the rollers correctly if rollers are recovered from device. If not order new rollers.
6. Check the wheels on the Saddle paper feeder assembly for skew/damaged .
7. Make sure the Delivery assembly is not damaged and the finisher is correctly aligned to printer.
8. Replace the IPTU Lower Guide Assembly
13.E2.Dz
Description
Jam in IPTU
This jam occurs when the media does not reach the IPTU feed sensor 1 (SR203) in designated
amount of time after the Fuser delivery Sensor 2 (SR45) sensed the leading edge.
● 13.E2.D1
ENWW Tools for troubleshooting 505
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E2.D2
The fuser is printing in fuser mode Normal.
● 13.E2.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E2.D4
The fuser is printing in fuser mode Heavy 1.
● 13.E2.D5
The fuser is printing in fuser mode Heavy 2.
● 13.E2.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.E2.D7
The fuser is printing in fuser mode Glossy media 1.
● 13.E2.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.E2.D9
The fuser is printing in fuser mode Glossy media 3.
● 13.E2.DB
The fuser is printing in fuser mode Transparency.
● 13.E2.DC
The fuser is printing in fuser mode Label.
● 13.E2.DD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see event log secondary jam
information digits for specific mode)
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Check the IPTU for any damaged or excessive ware.
4. Check the White wheels on Entrance to upper-guide assembly. Look for Damage, skew or
missing rollers
506 Chapter 2 Solve problems ENWW
If a roller is out of the sheet metal holder, you can tighten the holding clip by pinching both sides
of the holder together with the White roller removed. This will apply more force to the sides of the
roller and help hold it more securely.
NOTE: The white rollers from the top cover come off and get inside the output device blocking
the pass of the paper. The paper can also come out skewed.
Many times the rollers can be found inside the output device.
5. Reinstall the rollers correctly if rollers are recovered from device. If not order new rollers.
6. Check the wheels on the Saddle paper feeder assembly for skew/damaged .
7. Make sure the Delivery assembly is not damaged and the finisher is correctly aligned to printer.
8. Replace the IPTU Lower Guide Assembly
13.E3.Az
Description
Jam in IPTU
This jam occurs when the media stays at the IPTU feed sensor 2 (SR202) for a designated time
period after IPTU feed sensor 2 (SR202) sensed the leading edge.
● 13.E3.A1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E3.A2
The fuser is printing in fuser mode Normal.
● 13.E3.A3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E3.A4
The fuser is printing in fuser mode Heavy 1.
● 13.E3.A5
The fuser is printing in fuser mode Heavy 2.
● 13.E3.A6
The fuser is printing in fuser mode Heavy media 3.
● 13.E3.A7
The fuser is printing in fuser mode Glossy media 1.
● 13.E3.A8
The fuser is printing in fuser mode Glossy media 2.
● 13.E3.A9
ENWW Tools for troubleshooting 507
The fuser is printing in fuser mode Glossy media 3.
● 13.E3.AB
The fuser is printing in fuser mode Transparency.
● 13.E3.AC
The fuser is printing in fuser mode Label.
● 13.E3.AD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see event log secondary jam
information digits for specific mode)
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Check to ensure the Paper-transport motors function properly.
4. Test the Paper-transport motor
This test activates the IPTU motor and is only available when the IPTU is installed. During test,
observe the two sets of rollers on the left side, facing the IPTU, these rollers are controlled by
M201, and M202.
5. Check the IPTU around SR202 sensor to see if there is something possibly blocking the paper
path or for any damaged or excessive ware.
6. Check the White wheels on Entrance to upper-guide assembly. Look for Damage, skew or
missing rollers.
7. Check the wheels on the Saddle paper feeder assembly for skew/damaged.
8. Make sure the Deliver assembly is not damaged and the finisher is correctly aligned to printer.
9. Replace the IPTU Lower Guide Assembly or Feed Motor 2
13.E3.Dz
Description
Jam in IPTU
This jam occurs when the media does not reach the IPTU feed sensor 2 (SR202) in designated
amount of time
● 13.E3.D1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E3.D2
The fuser is printing in fuser mode Normal.
● 13.E3.D3
508 Chapter 2 Solve problems ENWW
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E3.D4
The fuser is printing in fuser mode Heavy 1.
● 13.E3.D5
The fuser is printing in fuser mode Heavy 2.
● 13.E3.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.E3.D7
The fuser is printing in fuser mode Glossy media 1.
● 13.E3.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.E3.D9
The fuser is printing in fuser mode Glossy media 3.
● 13.E3.DB
The fuser is printing in fuser mode Transparency.
● 13.E3.DC
The fuser is printing in fuser mode Label.
● 13.E3.DD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see event log secondary jam
information digits for specific mode)
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Check to ensure the Paper-transport motors function properly.
4. Test the Paper-transport motor
This test activates the IPTU motor and is only available when the IPTU is installed. During test,
observe the two sets of rollers on the left side, facing the IPTU, these rollers are controlled by
M201, and M202.
5. Check the IPTU around SR202 sensor to see if there is something possibly blocking the paper
path or for any damaged or excessive ware.
6. Check the White wheels on Entrance to upper-guide assembly. Look for Damage, skew or
missing rollers.
7. Check the wheels on the Saddle paper feeder assembly for skew/damaged.
ENWW Tools for troubleshooting 509
8. Make sure the Deliver assembly is not damaged and the finisher is correctly aligned to printer.
9. Replace the IPTU Lower Guide Assembly or Feed Motor 2
13.E34Az
Description
Jam in IPTU
This jam occurs when the media stays at the IPTU feed sensor 3 (SR201) for a designated time
period after IPTU feed sensor 3 (SR201) sensed the leading edge.
● 13.E4.A1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E4.A2
The fuser is printing in fuser mode Normal.
● 13.E4.A3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E4.A4
The fuser is printing in fuser mode Heavy 1.
● 13.E4.A5
The fuser is printing in fuser mode Heavy 2.
● 13.E4.A6
The fuser is printing in fuser mode Heavy media 3.
● 13.E4.A7
The fuser is printing in fuser mode Glossy media 1.
● 13.E4.A8
The fuser is printing in fuser mode Glossy media 2.
● 13.E4.A9
The fuser is printing in fuser mode Glossy media 3.
● 13.E4.AB
The fuser is printing in fuser mode Transparency.
● 13.E4.AC
The fuser is printing in fuser mode Label.
● 13.E4.AD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see event log secondary jam
information digits for specific mode)
510 Chapter 2 Solve problems ENWW
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Check to ensure the Paper-transport motors function properly.
4. Test the Paper-transport motor
This test activates the IPTU motor and is only available when the IPTU is installed. During test,
observe the two sets of rollers on the left side, facing the IPTU, these rollers are controlled by
M201, and M202.
5. Check the IPTU around SR201 sensor to see if there is something possibly blocking the paper
path or for any damaged or excessive ware.
6. Check the White wheels on Entrance to upper-guide assembly. Look for Damage, skew or
missing rollers.
7. Check the wheels on the Saddle paper feeder assembly for skew/damaged.
8. Make sure the Deliver assembly is not damaged and the finisher is correctly aligned to printer.
9. Replace the IPTU Lower Guide Assembly or Feed Motor 2
13.E4.Dz
Description
Jam in IPTU
This jam occurs when the media does not reach the IPTU feed sensor 2 (SR201) in designated
amount of time
● 13.E4.D1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E4.D2
The fuser is printing in fuser mode Normal.
● 13.E4.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E4.D4
The fuser is printing in fuser mode Heavy 1.
● 13.E4.D5
The fuser is printing in fuser mode Heavy 2.
● 13.E4.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.E4.D7
ENWW Tools for troubleshooting 511
The fuser is printing in fuser mode Glossy media 1.
● 13.E4.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.E4.D9
The fuser is printing in fuser mode Glossy media 3.
● 13.E4.DB
The fuser is printing in fuser mode Transparency.
● 13.E4.DC
The fuser is printing in fuser mode Label.
● 13.E4.DD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see event log secondary jam
information digits for specific mode)
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Check to ensure the Paper-transport motors function properly.
4. Test the Paper-transport motor
This test activates the IPTU motor and is only available when the IPTU is installed. During test,
observe the two sets of rollers on the left side, facing the IPTU, these rollers are controlled by
M201, and M202.
5. Check the IPTU around SR201 sensor to see if there is something possibly blocking the paper
path or for any damaged or excessive ware.
6. Check the White wheels on Entrance to upper-guide assembly. Look for Damage, skew or
missing rollers.
7. Check the wheels on the Saddle paper feeder assembly for skew/damaged.
8. Make sure the Deliver assembly is not damaged and the finisher is correctly aligned to printer.
9. Replace the IPTU Lower Guide Assembly or Feed Motor 2
13.E6.Dz
Description
Jam in Right Door
This jam occurs when the media does not reach the Face Down sensor (SR33) in designated amount
of time after the Fuser delivery Sensor 2 (SR45) sensed the leading edge.
● 13.E6.D1
512 Chapter 2 Solve problems ENWW
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E6.D2
The fuser is printing in fuser mode Normal.
● 13.E6.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E6.D4
The fuser is printing in fuser mode Heavy 1.
● 13.E6.D5
The fuser is printing in fuser mode Heavy 2.
● 13.E6.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.E6.D7
The fuser is printing in fuser mode Glossy media 1.
● 13.E6.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.E6.D9
The fuser is printing in fuser mode Glossy media 3.
● 13.E6.DB
The fuser is printing in fuser mode Transparency.
● 13.E6.DC
The fuser is printing in fuser mode Label.
● 13.E6.DD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see event log secondary jam
information digits for specific mode)
● 13.E6.D2
The fuser is printing in fuser mode Normal.
● 13.E6.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E6.D4
The fuser is printing in fuser mode Heavy 1.
● 13.E6.D5
ENWW Tools for troubleshooting 513
The fuser is printing in fuser mode Heavy 2.
● 13.E6.DB
The fuser is printing in fuser mode Transparency.
● 13.E6.DD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam
information digits for specific mode).
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the delivery flags move smoothly.
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test the face down bin full sensor (SR33) using the manual sensor test to verify the sensor is
functioning correctly. If not replace the delivery sensor assembly
6. Inspect the fuser guide and Fuser for damage positioning or wear.Replace Fusing guide
Assembly or Fuser as needed.
7. If Jam message persists, inspect the Right door Assembly.
8. Replace the delivery Face-down delivery assembly
13.E6.FF
Description
Jam in Right Door
This jam occurs when residual media is detected at the Face Down Bin Full sensor (SR33) at power
on
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the delivery flags move smoothly.
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
514 Chapter 2 Solve problems ENWW
5. Test the face down bin full sensor (SR33) using the manual sensor test to verify the sensor is
functioning correctly. If not replace the delivery sensor assembly
6. Replace the delivery Face-down delivery assembly
13.EA.EE
Description
IPTU Door Open Jam
This jam occurs when the IPTU door (SR204) is opened during printing
Recommended action
1. Close the IPTU door to allow the product to attempt to clear the jam.
2. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
3. Test SR204 using the manual sensor switch test to verify the switch is functioning correctly.
4. If the issue persists, replace IPTU.
13.FF.FF
Description
Jam in Printer
This jam occurs when residual media is detected at the multiple media path sensors.
This jam code will only be in the event log if it is a residual jam at power on.
Recommended action
1. Open all the doors and clear all media from the product.
2. Close all the doors to allow the product to attempt to clear the paper path.
30.XX.YZ Error Messages
30.01.01
Description
The flatbed cover sensor was interrupted.
The scanner flatbed cover is open.
Message appears only in the event log and is not posted on the control panel.
The control panel will read Flatbed Cover Open.
ENWW Tools for troubleshooting 515
Recommended action
No action necessary. This error message should automatically clear.
If the error persists, open the Scanner Tests to test the Flatbed cover sensor.
1. If the cover is closed, check the cover sensor at the right rear of the scanner for correct
mechanical functionality, using the scanner sensor test in the Administration / Troubleshooting /
Diagnostics / Scanner Tests Menu.
2. Check the connectors on the scanner control board (SCB) for loose connections.
3. Replace the Lid-Sensor assembly.
4. Replace the SCB
5. Replace the Integrated Scanning Assembly (ISA)
30.01.06
Description
Scanner fan error
The Copy, Fax and Send options will be grayed out or not present on the control panel and message
will be posted in Event log.
Recommended action
1. Turn the product off, and then on again.
2. During the MFP initialization sequence, listen to the fan to determine if it is operating.
3. the error persists, turn the product off and then check the fan wire-harness connectors
4. If the error persists, replace the Scan Control Board (SCB)
5. Replace the Integrated Scanning Assembly (ISA)
You may want to provide both parts SCB and ISA for onsite technician.
30.01.08
Description
The scanner optic failed to return to the home position.
Recommended action
1. Turn the product off, and then on again.
2. Observe the movement of the optics assembly.
3. Check scanner Lock. Have the customer move the lock back and forth and leave it in the Unlock
position. Retest printer by powering the unit back up.
4. If the error persists, run the scanner motor test under component test. Administration/
Troubleshooting/Scanner tests/Flatbed motor test
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5. If issue still remains and firmware has been upgraded replace Scanner Control Board (SCB).
6. If the error persists, replace the Integrated Scanning Assembly (ISA).
30.01.14
Description
Scanner control board (SCB) EEPROM error.
Recommended action
1. Turn the product off, and then on again.
2. Ensure all connectors on the SCB are seated fully.
3. Ensure the MFP has at latest SCB firmware version.
4. Replace the SCB..
30.01.15
Description
Scanner did not initialize (internal error).
The scanner failed to be initialized due to an internal error.
Recommended action
1. Turn the product off, and then on again.
2. Verify that all covers are installed correctly and that the ADF and ADF jam cover are closed.
3. Check all sensors on the scanner to ensure they are not blocked.
4. Look through the vents on back of Scanner see if GREEN SCB LEDs are lit.
5. Check all connections for SCB to print engine
6. Replace the SCB
30.01.18
Description
Scanner internal optical sensor error.
Recommended action
1. Turn the product off, and then on again.
2. Make sure that all the connectors on the SCB are seated fully.
3. Make sure that the MFP has the latest SCB firmware version.
4. replace the SCB.
5. If the error persists, Replace the Integrated Scanning Assembly (ISA)
ENWW Tools for troubleshooting 517
30.01.19
Description
Scanner internal lamp sensor error.
Recommended action
1. Turn the product off, and then on again.
2. Determine if the scanner lamp turns on and off approximately 12 second after the product turns
on.
3. Test the lower lamp using the Scanner test located in the Diagnostics menu.
4. Re-seat the interconnect cables between the optical carriage and the SCB.
5. Replace the Integrated Scanning Assembly (ISA)
30.01.23 Scanner calibration failure
Description
The scanner calibration failed.
Recommended action
1. Turn the product off, and then on again.
2. After the product warms up, repeat the calibration process.
3. If the error persists, Replace the Integrated Scanning Assembly (ISA).
30.01.30 or 30.01.32
Description
HP image ASIC error.
Recommended action
Turn the product off, and then on again.
Check the connection on the SCB.
Replace the SCB
30.01.36
Description
Scanner firmware upgrade error.
Recommended action
1. Re-send the scanner firmware upgrade.
2. If the error persists, replace the SCB.
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30.01.41
Description
The formatter lost connections with the SCB or communication was corrupted.
Recommended action
1. Turn the product off, and then on.
2. Re-seat the Formatter.
3. Upgrade the firmware.
4. Verify that all cables are connected to the product and to the interconnect board/ formatter and
SCB.
5. Verify that the Scanner Control Board (SCB) has power.
6. Replace the Scanner Control Board (SCB).
7. Replace the Formatter.
8. Replace the interconnect board.
30.01.42
Description
Internal product communication error.
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then check the SCB connectors.
3. If the error persists, replace the SCB.
30.01.43
Description
Scan memory error.
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then re-seat the formatter.
3. If the error persists, replace the formatter.
30.01.44
Description
CPB/SCB communication error
ENWW Tools for troubleshooting 519
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then check the scanner cable.
3. Upgrade the firmware.
4. If the error persists, turn the product off, and then re-seat the formatter.
5. If the error persists, replace the SCB or the formatter.
30.01.45
Description
Internal CPB communication error.
CPB code assertion error for the copy processor board firmware.
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then re-seat the formatter.
3. Upgrade the firmware.
4. If the error persists, replace the SCB.
5. If the error persists, replace the formatter.
30.01.46
Description
The firmware cannot find the copy processor board.
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then re-seat the formatter.
3. If the error persists, replace the SCB.
30.01.47
Description
Document feeder error.
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then check the document feeder wire-harness
connectors.
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3. If the error persists, replace the document feeder assembly.
4. If the error persists, replace the formatter.
30.01.48
Description
Scanner error.
Scanner power is not connected.
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then check the scanner wire-harness connectors
and the scanner power supply fan.
3. If the error persists, replace Integrated Scanning Assembly (ISA).
30.01.49
Description
Scanner inverter fan error.
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then check the scanner wire-harness connectors
and the scanner power supply fan.
3. If the error persists, replace the Integrated Scanning Assembly (ISA)
30.01.50
Description
Internal SCB error.
Recommended action
1. Turn the product off, and then on again.
2. Upgrade the Firmware (FW).
3. If the error persists, replace the SCB.
30.03.14
Description
A non-fatal error has occurred.
A scanner EEPROM (NVM) error has occurred.
Recommended action
This is an informational message, and no action is required.
ENWW Tools for troubleshooting 521
30.03.20
Description
The copy processor board firmware cannot communicate with the PCA on the optical assembly.
Recommended action
1. Turn the product off, and then on again.
2. Verify that the FFC cables between scanner and the SCB are connected.
3. Replace the Integrated Scanning Assembly (ISA).
30.03.22
Description
Front side illumination calibration failure.
The scan module cannot see the illumination module, or marginal illumination.
The optical assembly may not be parked under the calibration strip.
Recommended action
1. Turn the product off, and then on again.
2. Upgrade the firmware.
3. Check the service event log for other scanner errors, and then resolve those errors.
4. Check the scan module FFC connection.
5. Replace the Integrated Scanning Assembly (ISA)
30.03.23
Description
Flatbed Alignment calibration error
Recommended action
1. Turn the product off, and then on again.
2. Upgrade the firmware.
3. Replace the scanner.
30.03.30
Description
Flatbed motor shutdown
The scanner control board cannot communicate with the flatbed scanner motor.
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Recommended action
1. Turn the product off, and then on again. As the product turns on, verify that the scan head
moves.
2. Verify that the drive belt is in the correct position.
3. Run diagnostics on the flatbed scanner to see if the scan bar moves.
4. Check the cable connection to the SCB.
5. Replace the scanner.
30.03.45
Description
Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head
motor.
Recommended action
1. Turn the product off, and then on again.
2. Upgrade the firmware.
3. Replace the SCB.
4. Replace the scanner assembly.
31.XX.YZ Error Messages
31.03.14
Description
Backside scanner EEPROM (NVM) error
A non-fatal error has occurred.
Recommended action
This is an informational message, and no action is required.
31.03.20
Description
Backside scanner not detected
Recommended action
1. Turn the product off, and then on.
2. Verify the cables between scanner and scanner control board are connected.
3. the Document Feeder Assembly
ENWW Tools for troubleshooting 523
31.03.22
Description
Backside illumination calibration failure
Recommended action
1. Turn the product off, and then on.
2. Verify the cables between scanner and scanner control board are connected.
3. the Document Feeder Assembly
31.03.30
Description
The document feeder pick motor is not turning.
Recommended action
1. Verify that the paper meets the product specifications.
2. Make sure that the input tray is not overloaded.
3. Check the event log for document feeder errors, and then resolve any errors first.
4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor
turns, then the motor is good.
5. Verify that the motor cables are connected.
6. Re-seat the document feeder to the SCB.
7. Replace the document feeder.
31.03.31
Description
The document feeder feed motor is not turning.
Recommended action
1. Verify that the paper meets the product specifications.
2. Make sure that the input tray is not overloaded.
3. Check the event log for document feeder errors, and then resolve any errors first.
4. Verify that the motor cables are connected.
5. Re-seat the document feeder to the SCB.
6. Replace the document feeder.
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31.03.32
Description
The document feeder de-skew motor is not turning.
Recommended action
1. Verify that the paper meets the product specifications.
2. Make sure that the input tray is not overloaded.
3. Check the event log for document feeder errors, and then resolve any errors first.
4. Verify that the motor cables are connected.
5. Re-seat the ADF to SCB cables.
6. Replace the document feeder.
31.03.34
Description
The removable background for the backside scanner is either missing or not fully snapped into place
Recommended action
1. Remove the white background and clean it.
2. Clean the backside scanner glass.
3. If issue remains replace the Document feeder assembly
No action necessary.
31.13.01
Description
ADF Job Error, Pick error.
Paper pick was initiated, but the page didn't did not make it to the pick success sensor.
Recommended action
1. Open the ADF lid, pull sheets back into input tray, and then resume the job.
2. Check the paper guides and make sure that they are set to the correct paper width.
3. Make sure that the input tray is not overloaded.
4. Check the document feeder page count for roller life.
5. Verify that the paper meets the product specifications.
6. Clean the ADF Pick and feeder rollers and clean Separation pad If worn or damage replace
roller kit.
7. Open the following menus:
ENWW Tools for troubleshooting 525
● Administration
● Troubleshooting
● Diagnostic Tests
● Scanner Tests
8. Actuate the Pick-Success Sensor. If the sensor does not show functionality when tested, replace
the document feeder.
9. If sensor not available for replacement or does not resolve issue replace the Document feeder
Assembly.
31.13.02
Description
ADF job error, Feed jam
The paper passed the pick success sensor, and then jammed in the document feeder paper path.
Recommended action
1. Clear the paper path and try feeding the page again.
2. Verify that the paper meets the product specifications.
3. Check the paper guides and make sure that they are set to the correct paper width.
4. Verify that the paper path is clear.
5. Clean the ADF Pick and feeder rollers and clean Separation pad. If worn or damage replace
roller kit.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
● Scanner Tests
7. Actuate the Paper-Path Sensor. If the sensor does not show functionality when tested, replace
the sensor.
8. If sensor not available for replacement or does not resolve issue replace the Document feeder
assembly.
31.13.13
Description
The ADF jam access door is open.
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Recommended action
1. Verify that the jam access cover is closed.
2. Verify that the flag is not broken off.
3. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
● Scanner Tests
4. Actuate the ADF Jam Cover Sensor. If the sensor does not show functionality when tested,
replace the Sensor.
5. If inot available for replacement or does not resolve issue replace the Document feeder
Assembly
31.13.14
Description
ADF job error: over current
This is a feed jam in the document feeder, and the motor is not turning.
Recommended action
1. Verify that the paper meets the product specifications.
2. Make sure that the document feeder input tray is not overloaded.
3. Check the event log for document feeder errors, and then resolve any errors first.
4. Open and close the top cover to see if the pick motor turns without posting this error. If there is
no error, then the motor is good.
5. Verify that the motor cables are connected.
6. Re-seat the document feeder to the SCB.
7. Replace the document feeder.
31.13.15
Description
This is a duplex re-feed jam in the document feeder.
The paper jam occurs on the back-side copy. The duplex re-feed does not make it to the deskew
sensor.
Recommended action
1. Remove the jammed paper.
2. Verify that there is nothing in the paper path of the duplex refeed area.
ENWW Tools for troubleshooting 527
3. Retry the copy job.
4. Replace the document feeder Assembly.
32.08.XX Error Messages
32.08.A1, 32.08.A2, 32.08.A3
Description
32.08.A1 (event code)
Shutdown event-boot after abnormal shutdown
32.08.A2 (event code)
Boot from normal shutdown event
32.08.A3 (event code)
Regular boot event
Recommended action
No action necessary.
32.1C.XX
Description
32.1C.05 (event code)
The restore job ticket was submitted with invalid credentials
32.1C.06 (event code)
The backup job ticket was submitted with invalid credentials
32.1C.07 (event code)
Backup restore permissions error
There was an error during the creation, read, or write of the restore file.
32.1C.08 (event code)
Not enough disk space to perform backup/restore or network share issue
There was an error during the creation, read, or write of the backup file.
32.1C.09 (event code)
Tried to restore a backup file that was not valid for this product
The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of
the data or no loner present.
32.1C.0A (event code)
Backup file is invalid
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The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of
the data or no loner present.
32.1C.0D (event code)
Backup/restore failed, auto-reboot failed, or the product might be busy
32.1C.11 (event code)
Backup/restore timeout while communicating with the engine
The backup was aborted because the product is busy.
32.1C.13 (event code) and 32.1C.14 (event code)
Not enough space exists to perform the backup
The backup was aborted because the disk is at a critical level or full.
Scheduled backup failure
32.1C.15 (event code)
Restore aborted because the backup file was created by a previous version of firmware no longer
supported by the feature.
32.1C.2E (event code)
The restore was aborted because the product is busy.
32.1C.2F (event code)
Reset failure
32.1C.40 (event code)
The backup operation completed successfully (informational).
32.1C.41 (event code)
The backup operation encountered an error (informational).
32.1C.42 (event code)
The backup operation completed, but with a warning message (informational).
32.1C.43 (event code)
A component in the backup file is not supported by the current version of firmware and will not be
restored (informational).
32.1C.44 (event code)
A component in the backup file is not transferable to another product and will not be restored
(informational).
32.1C.45 (event code)
Some data was not included in the backup file (informational).
32.1C.46 (event code)
ENWW Tools for troubleshooting 529
An expected component could not be found and was thus not backed up. Because components
should be known on backups, this code is a warning (informational).
32.1C.47 (event code)
Some data was not restored from the backup file (informational).
32.1C.48 (event code)
The backup job ticket was submitted using an invalid network path.
32.1C.49 (event code)
The backup job ticket was submitted with a bad encryption.
32.1C.4A (event code)
An error occurred when creating the temporary directories used to store the backup files in transition
to and from the compressed (ZIP) file.
32.1C.56 (event code)
Reset aborted. Backup/restore in progress (informational).
32.1C.57 (event code)
Reset aborted (informational).
32.1C.58 (event code)
Unknown reset error (informational).
32.1C.60 (event code)
The restore operation completed successfully (informational).
32.1C.61 (event code)
The restore operation encountered an error.
32.1C.62 (event code)
The restore operation completed, but with a warning message.
32.1C.68 (event code)
The restore job ticket was submitted using an invalid network path.
32.1C.69 (event code)
The restore job ticket was submitted with a bad encryption personal identification number (PIN).
32.1C.6A (event code)
An error occurred when creating the temporary directories used to store the restore files in transition
to and from the compressed (ZIP) file.
32.1C.6D (event code)
An unusual error occurred when running the restore.
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Recommended action
32.1C.05 (event code)
Verify the credentials that were submitted. Check the domain, user name, and password.
32.1C.06 (event code)
Verify the credentials that were submitted. Check the domain, user name, and password.
32.1C.07 (event code)
Retry the job.
32.1C.08 (event code)
● Retry the job.
● Remove stored jobs and retry.
● Use a larger capacity storage device.
● Check the network share.
Remove any stored jobs, and then retry.
If the error persists, try using a larger capacity storage device and check the network share settings.
32.1C.09 (event code)
Use a valid backup file.
32.1C.0A (event code)
Use a valid backup file.
Reboot, and then observe the state of the product.
If the error persists, perform a partition clean from the Preboot menu.
32.1C.0D (event code)
Reboot, and then retry the backup/restore.
32.1C.11 (event code)
Wait until the product is idle, and then try again.
32.1C.13 (event code) and 32.1C.14 (event code)
Free up disk space, and then try again.
32.1C.15 (event code)
- Use the current backup file.
32.1C.2E (event code)
Wait until the product is idle, and then try again.
Turn the product off then on, and then retry.
ENWW Tools for troubleshooting 531
32.1C.2F (event code)
Turn the product off then on, and then retry.
32.1C.40 (event code)
No action necessary.
32.1C.41 (event code)
No action necessary.
32.1C.42 (event code)
No action necessary.
32.1C.43 (event code)
No action necessary.
32.1C.44 (event code)
No action necessary.
32.1C.45 (event code)
No action necessary.
32.1C.46 (event code)
No action necessary.
32.1C.47 (event code)
No action necessary.
32.1C.48 (event code)
Check that a share was provided as part of the network path (not blank).
Check that the server and the share exists.
Check that the user has permission to access the share on the provided server.
32.1C.49 (event code)
Verify that the encryption personal identification number (PIN) meets the restrictions for the product.
32.1C.4A (event code)
Retry the job.
If this does not resolve the issue, turn the product off then on again and retry the job.
If the error persists, perform a Partial Clean using the Preboot menu.
32.1C.56 (event code)
No action necessary.
32.1C.57 (event code)
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No action necessary.
32.1C.58 (event code)
No action necessary.
32.1C.60 (event code)
No action necessary.
32.1C.61 (event code)
Review the error log to see specific details about the failure.
32.1C.62 (event code)
Review the error log to see specific details about the failure.
32.1C.68 (event code)
Check that a share was provided as part of the network path (not blank).
Check that the server and the share exist.
Check that the user has permission to access the share on the provided server.
Check that the path includes the compressed (ZIP) file name as part of the path
32.1C.69 (event code)
Verify the encryption personal identification number (PIN) is the same PIN used to encrypt the backup
file.
32.1C.6A (event code)
Retry the job.
32.1C.6D (event code)
Retry the job.
40.XX.YZ Error Messages
40.00.01 USB I/O buffer overflow To continue, touch “OK”
Description
The USB buffer has overflowed.
Recommended action
1. Touch the OK button to print the transferred date (some data might be lost).
2. Check the host configuration.
40.00.02 Embedded I/O buffer overflow To continue, touch “OK”
Description
The product has experienced a JetDirect buffer overflow.
ENWW Tools for troubleshooting 533
Recommended action
1. Touch the OK button to print the transferred date (some data might be lost).
2. Check the host configuration.
40.00.03 EIO <X> buffer overflow To continue, touch “OK”
Description
Too much data was sent to the EIO card in the specified slot (x). An incorrect communications
protocol might be in use.
Recommended action
Touch the OK button to print the transferred date (some data might be lost).
40.00.04 EIO <X> bad transmission To continue, touch “OK”
Description
The connection between the product and the USB device has been broken.
Recommended action
1. Touch the OK button to clear the error message and continue printing.
2. Remove, and then reinstall the USB device.
40.00.05 Embedded I/O bad transmission To continue, touch “OK”
Description
The USB device has been removed.
Recommended action
1. Touch the OK button to clear the error message (data will be lost).
2. Install the USB device.
40.08.0X USB storage accessory removed
Description
X = 0 or ;1 information code.
Secure file erase is enabled.
Recommended action
No action necessary.
40.0X.05 USB storage accessory removed
Description
X = 1, 2, 3, 5, or 6; information code.
The USB storage accessory was removed.
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Recommended action
No action necessary.
41.XX.YZ Error Messages
41.01.YZ
Description
Event log error message: 41.01.YZ.
An unknown misprint error occurred on the product.
Y = Type, Z = Tray
● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
● Y = 5: Heavy media 2
● Y = 6: Heavy media 3
● Y = 7: Glossy media 1
● Y = 8: Glossy media 2
● Y = 9: Glossy media 3
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = 0: From unknown tray
● Z = 1: From Tray 1
● Z = 2: From Tray 2
● Z = 3: From Tray 3
● Z = 4: From Tray 4
● Z = 5: From Tray 5
● Z = 6: From Tray 6
ENWW Tools for troubleshooting 535
● Z = 7: From Tray 7
● Z = 8: From Tray 8
● Z = 9: From Tray 9
● Z = D: From duplex
Recommended action
1. Touch OK to clear the error.
2. If the error is not cleared, Turn the product off, and then on again.
3. If the error returns, check the wire harness from the laser scanner to the DC controller.
4. If the error persists, replace the affected laser/scanner.
5. Replace the DC controller.
41.02.00
Description
A beam detected misprint error.
41.02.05 – Black station
41.02.06 – Cyan station
41.02.07 – Magenta station
41.02.08 – Yellow station
Recommended action
1. To clear the error message, touch OK.
2. If the error persists, turn the product off, and then on again.
3. If the error returns, check the wire harness from the laser/scanners to the DC controller.
4. If the error continues, replace the affected laser/scanner
41.03.FZ Unknown Misprint Error
Description
This is a general misprint error. Either media is loaded off-center with the side guides in the tray or a
media width sensor failure occurred from an unknown tray. The error will be one of the following:
● 41.03.F0
● 41.03.F1
● 41.03.F2
● 41.03.F3
● 41.03.F4
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● 41.03.F5
● 41.03.FD
Recommended action
1. Reload the tray, verifying that the guides in the tray are flush with the loaded media in the tray.
2. Try the print job again.
Watch the mechanism to see if it is functioning correctly. If the linkage is broken, replace the
paper tray.
3. If the error persists, print a Configuration Page and note the paper size for the tray in question.
● If the size is not reported correctly, run the tray size sensor test in the Diagnostic menu.
● If the tray size sensors test as GOOD, replace the paper tray.
● If the tray size sensors test as BAD, check the cable connections between the tray size
sensor and the DC Controller.
If the cable connections are plugged in correctly and the cables are not compromised,
replace the correct component that contains the tray size sensing switches.
41.03.YZ Unexpected size in envelope feeder To use another tray, touch "Options "
Description
The product detected a different paper size than expected.
Y = Type, Z = Tray
● Y = 0 Size mismatch. Detected media is longer or shorter than expected.
● Y = A Size mismatch. Detected media too long.
● Y = B Size mismatch. Detected media too short.
● Y = C Size mismatch. Inter-page gap error.
● Z = D Source is the duplexer.
● Z = E Source is the envelope feeder.
● Z = 2 Source is Tray 2.
● Z = 3 Source is Tray 3.
● Z = 4 Source is Tray 4.
● Z = 5 Source is Tray 5.
Recommended action
1. Touch OK to use another tray.
2. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides
are correctly adjusted.
ENWW Tools for troubleshooting 537
3. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly
functioning.
4. If the error persists, remove and reinstall the ITB unit.
5. Check all connections from DC Controller to lifting drive assembly.
6. Reconnect the connectors for the media sensor, intermediate-transfer belt, and the DC controller
PCA.
7. If the error persists, replace
Lifting drive assembly
T2 Assembly.
ITB Unit
41.03.YZ Unexpected size in tray <X>
Description
The product detected a different paper size than expected.
Y = Type, Z = Tray
● Y = 0 Size mismatch. Detected media is longer or shorter than expected.
● Y = A Size mismatch. Detected media too long.
● Y = B Size mismatch. Detected media too short.
● Y = C Size mismatch. Inter-page gap error.
● Z = D Source is the duplexer.
● Z = E Source is the envelope feeder.
● Z = 1 Source is Tray 1.
● Z = 2 Source is Tray 2.
● Z = 3 Source is Tray 3.
● Z = 4 Source is Tray 4.
● Z = 5 Source is Tray 5.
Recommended action
1. Touch OK to use another tray.
2. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides
are correctly adjusted.
3. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly
functioning.
4. If the error persists, remove and reinstall the ITB unit.
5. Check all connections from DC Controller to lifting drive assembly.
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6. Reconnect the connectors for the media sensor, intermediate-transfer belt, and the DC controller
PCA.
7. If the error persists, replace
Lifting drive assembly
T2 Assembly.
ITB Unit
41.04.YZ Printer Error
Description
An unknown misprint error occurred on the product.
Y = Type, Z = Tray
● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
● Y = 5: Heavy media 2
● Y = 6: Heavy media 3
● Y = 7: Glossy media 1
● Y = 8: Glossy media 2
● Y = 9: Glossy media 3
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = D Source is the duplexer.
● Z = 0 Source is the envelope feeder.
● Z = 1 Source is Tray 1.
● Z = 2 Source is Tray 2.
● Z = 3 Source is Tray 3.
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● Z = 4 Source is Tray 4.
● Z = 5 Source is Tray 5.
Recommended action
1. Touch OK to clear the error .
2. If error does not clear, Turn the product off, and then on again
3. Swap out or re-seat each toner cartridge to test it.
4. Check the toner cartridges before replacing any other parts (HP original?, connectors, etc.).
5. Re-seat the connections to the laser/scanner and the DC controller.
6. If the error persists, replace the affected laser/scanner.
7. Replace the DC controller.
41.05.YZ Unexpected type in tray <X>
Description
The product can detect the type of paper in the paper path, and it adjusts the print mode accordingly.
The product uses two types of media sensors:
● Reflection: Detects the glossiness of the paper
● Transmission: Detects the thickness of the paper
Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they
tray is configured to use.
Y = Expected type, Z = Detected type
● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
● Y = 5: Heavy media 2
● Y = 6: Heavy media 3
● Y = 7: Glossy media 1
● Y = 8: Glossy media 2
● Y = 9: Glossy media 3
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
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● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = 0: Photo Media (1, 2, or 3)
● Z = 1: Auto Sense (Normal)
● Z = 2: Normal (typed not from Auto Sense)
● Z = 3: Light media 1, 2, or 3 mode
● Z = 4: Heavy media 1
● Z = 5: Heavy media 2
● Z = 6: Heavy media 3
● Z = 7: Glossy media 1
● Z = 8: Glossy media 2
● Z = 9: Glossy media 3
● Z = A: Glossy film
● Z = B: OHT
● Z = C: Label
● Z = D: Envelope 1, 2, or 3 mode
● Z = E: Rough
● Z = F: Other mode
Recommended action
1. Load the tray with the size and type of paper indicated, or use another tray if available.
2. If this message displays and the tray is loaded with the correct paper type, check the print driver
settings to make sure they match the tray type settings.
3. Check all application and product settings to make sure that the Type setting is correct.
4. Remove and reinstall the ITB Unit
5. Reconnect the connectors for the media sensor, intermediate-transfer belt, and the DC controller
PCA.
6. Replace the ITB unit.
41.06.YZ Error To continue, touch “OK”
Description
ITB top detection error
Y= Media Type / Z= Tray
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● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
● Y = 5: Heavy media 2
● Y = 6: Heavy media 3
● Y = 7: Glossy media 1
● Y = 8: Glossy media 2
● Y = 9: Glossy media 3
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = 1 Source is Tray 1.
● Z = 2 Source is Tray 2.
● Z = 3 Source is Tray 3.
● Z = 4 Source is Tray 4.
● Z = 5 Source is Tray 5.
● Z = D Source is the duplexer.
Recommended action
1. Turn the product off and then on again.
2. If the error persists, Remove and reinstall the ITB
3. Reconnect the connectors for the media sensor, intermediate-transfer belt, and the DC controller
PCA
4. Replace the ITB unit.
41.07.YZ Error To continue, touch “OK”
Description
A media transportation error has occurred. Optional input source delay
Y= Media Type / Z= Tray
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● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
● Y = 5: Heavy media 2
● Y = 6: Heavy media 3
● Y = 7: Glossy media 1
● Y = 8: Glossy media 2
● Y = 9: Glossy media 3
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = 1 Source is Tray 1.
● Z = 2 Source is Tray 2.
● Z = 3 Source is Tray 3.
● Z = 4 Source is Tray 4.
● Z = 5 Source is Tray 5.
● Z = D Source is the duplexer.
Recommended action
1. Turn the product off and then on again.
2. If the error persists, replace the DC controller PCA.
41.XX.YZ Error To continue, touch “OK”
Description
This section covers all other errors of the form 41.XX.YZ not covered in the previous sections.
A product error has occurred.
XX = error type
Y = fuser mode
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Z = input tray
● XX = 02 Beam detect misprint
● XX = 08 Media transportation error
● XX = 09 Sub thermistor abnormally high
● XX = 10 Pickup failure.
● XX = 11 Illegal Duplex.
● XX = 18 Scan line inclination adjustment
● XX = 20 Image drum HV
● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
● Y = 5: Heavy media 2
● Y = 6: Heavy media 3
● Y = 7: Glossy media 1
● Y = 8: Glossy media 2
● Y = 9: Glossy media 3
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = 0 Envelope feeder
● Z = 1 Tray 1
● Z = 2 Tray 2
● Z = 3 Tray 3
● Z = 4 Tray 4
● Z = 5 Tray 5
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● Z = 6 Tray 6
● D Duplexer
Recommended action
1. To clear the message, touch the OK button.
2. If the message displays again, turn the product off, and then on again.
3. If the error persists, replace the DC Controller PCA.
42.XX.YY Error Messages
42.XX.YY Error Event Log message
Description
Internal system failure.
Recommended action
1. Turn the product off, then on, and then retry.
2. If the error persists, clear the firmware image from the active partition by using the Partial Clean
item in the Preboot menu.
44.XX.XX Error Messages
44.01.XX Error Event log message (MFP Only)
Description
A digital send error has occurred.
Recommended action
Try to send the job again.
No action necessary. This error message should automatically clear.
44.02.XX Error Event log message (MFP Only)
Description
Personal address book error has occurred.
Recommended action
Try to send the job again.
Check Digital send configuration and address book
44.03.XX Error Event log message (MFP Only)
Description
A digital send error has occurred.
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Recommended action
Try to send the job again.
Check the Digital Send configuration.
44.04.XX Error Event log message (MFP Only)
Description
Digital Send Email error has occurred.
Recommended action
Try to send the job again.
Check the Digital Send configuration.
44.05.XX Error Event log message (MFP Only)
Description
Digital Send Folder Job error has occurred.
Recommended action
Try to send the job again.
Check the Digital Send configuration.
44.07.XX Error Event log message (MFP Only)
Description
Digital Send Remote Printer Job Error has occurred.
Recommended action
Try to send the job again.
Check the Digital Send configuration.
44.08.XX Error Event log message (MFP Only)
Description
SharePoint Job Error has occurred.
Recommended action
1. If this is the first time the error has occurred, cancel and then restart the job.
2. If the error occurs repeatedly Reboot the engine and retry the job
3. If error still persists, Reset to factory settings. Upgrade to newer firmware.
44.10.XX Error Event log message (MFP Only)
Description
A send to e-mail error has occurred.
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Recommended action
Try to send the job again.
Check the Digital Send configuration.
44.11.0E Error Event log message (MFP Only)
Description
The attachment filename already exists at the destination, and the flag to fail on filename collisions
was set. This file will not be sent.
Recommended action
1. If this is the first time the error has occurred, use a different filename or verify that the filename is
not already in use
2. If the issue persists, use a unique filename or disable the flag to fail on filename collision.
44.11.XX Error Event log message (MFP Only)
Description
A Digital Send error has occurred.
Recommended action
Try to send the job again.
Check the Digital Send configuration.
44.12.0E Error Event log message (MFP Only)
Description
Digital Send, The attachment filename already exists at the destination, and the flag to fail on
filename collisions is set. This file will not be sent
Recommended action
1. If this is the first time the error has occurred, use a different filename or verify that the filename is
not already in use
2. If the issue persists, use a unique filename or disable the flag to fail on filename collision.
44.12.XX Error Event log message (MFP Only)
Description
A Digital Send error has occurred.
Recommended action
Try to send the job again.
Check the Digital Send configuration.
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44.16.01 Error Event log message (MFP Only)
Description
A Digital Send error has occurred while trying to create File Type.
XX =
● 01 – RTF File
● 03 – CSV File
● 04 – HTML File
● 05 – XML File
● 06 – XPS File
● 07 – PDF File
Recommended action
1. Try to send the job again
2. Check Digital Send configuration.
44.16.02 Error Event log message (MFP Only)
Description
The destination URL was found to be invalid or unreachable.
Recommended action
1. If this is the first time the error has occurred, cancel and then restart the job.
2. If the error persists, Power cycle the device and retry the job.
3. If error still persists, Reset to factory settings. Upgrade to newer firmware.
44.16.03 Error Event log message (MFP Only)
Description
The destination URL is not a SharePoint site
Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and then restart
the job.
2. If the error persists,
● Check network connection settings
● Verify access to the SharePoint site
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44.16.04 Error Event log message (MFP Only)
Description
Credentials associated with the SharePoint destination were found to be invalid or missing.
Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and then restart
the job.
2. If the error persists,
● Check network connection settings
● Verify access to the SharePoint site
44.16.05 Error Event log message (MFP Only)
Description
Credentials do not have write access to the SharePoint destination.
Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and then restart
the job.
2. If the error persists,
● Check network connection settings
● Verify access to the SharePoint site
44.16.06 Error Event log message (MFP Only)
Description
Upload of image file failed. Reason unknown
Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and then restart
the job.
2. If the error persists, Power cycle the device retry the job
3. If error still persists, Reset to factory settings. Upgrade to newer firmware.
44.16.07 Error Event log message (MFP Only)
Description
Upload of image file failed.
The file exceeded the maximum form submission length on the Web server.
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Recommended action
1. If this is the first time the error has occurred, send fewer pages in the job, lower the DPI of the
scanned pages, or select a file type that splits pages into separate files (for example, jpeg).
2. If the error persists repeatedly, contact the SharePoint site administrator to increase the Web
server's maximum form submission length.
44.16.08 Error Event log message (MFP Only)
Description
Upload of image file failed. The SharePoint site storage quota limit was exceeded.
Recommended action
1. If this is the first time the error has occurred, make space on the SharePoint site by deleting
some files, and then retry the job.
2. If the error occurs repeatedly, contact the SharePoint site administrator to increase the storage
quota limit
44.16.09 Error Event log message (MFP Only)
Description
Upload of image file failed. A folder or filename length is too long.
Recommended action
1. If this is the first time the error has occurred, check the destination URL and filename in the
SharePoint job configuration to verify no folder or filename exceeds the maximum of 128
characters.
2. If the error occurs repeatedly, try sending to a different folder on the SharePoint site or changing
the filename (which could include prefix or suffix).
44.16.0A Error Event log message (MFP Only)
Description
Upload of the image file failed. The image file already exists on the server and is checked out for
editing by another user
Recommended action
1. If this is the first time the error has occurred, verify that the filename used by the job is not
checked out on the SharePoint site
2. If the error occurs persists, use a different filename for the job.
44.16.0B Error Event log message (MFP Only)
Description
Upload of the image file failed. The image file already exists on the server and the job was set to not
overwrite files.
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Recommended action
1. If this is the first time the error has occurred, set the job to overwrite existing files.
2. If the error occurs persists, use a different filename for the job.
44.16.0D Error Event log message (MFP Only)
Description
Encountered an unexpected processing error while transferring attachments to the destination
SharePoint
Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and restart the
job.
2. If the error persists, Power cycle the device and retry the job. .
3. If error continues, Reset to factory settings. Upgrade to newer firmware
44.16.0E Error Event log message (MFP Only)
Description
The attachment filename already exists at the destination, and the flag to fail on filename collisions
was set. This file will not be sent
Recommended action
1. If this is the first time the error has occurred, use a different filename or verify that the filename is
not already in use
2. If the issue persists, use a unique filename or disable the flag to fail on filename collision.
44.16.0F Error Event log message (MFP Only)
Description
Not enough memory to process the current SharePoint Job
Recommended action
1. If this is the first time the error has occurred, cancel and/or restart the job, breaking it up into
small jobs.
2. Repeat this process if the error persists until job goes through.
44.16.10 Error Event log message (MFP Only)
Description
SharePoint server is using an invalid certificate.
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Recommended action
1. If this is the first time the error has occurred, send the SharePoint job to a non-secure address,
or send the job to a SharePoint server that has a valid certificate.
2. If the error occurs repeatedly, send the job to a different, trusted SharePoint server.
44.16.FF Error Event log message (MFP Only)
Description
Unexpected error occurred in the SharePoint resource device code
Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and restart the
job.
2. If error persists, Power cycle the device and retry the job.
3. If error continues, Reset to factory settings. Upgrade to newer firmware
44.34.XX Error Event log message (MFP Only)
Description
A fax error has occurred.
Recommended action
1. Try to send the job again.
2. Check the FAX configuration
44.90.XX Error Event log message - 44.91.XX Error Event log message - 44.92.XX Error Event log message
(MFP Only)
Description
A fax error has occurred.
Recommended action
1. Try to send the job again.
2. Check the FAX configuration
47.XX.XX Error Messages
47.00.XX
Description
Back channel internal error
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Recommended action
1. Turn the product off, and then on again.
2. Resend the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot
menu.
47.01.XX
Description
Image transformer internal error
Recommended action
1. Turn the product off, and then on again.
2. Resend the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot
menu.
47.02.XX
Description
Job parser internal error
Recommended action
1. Turn the product off, and then on again.
2. Resend the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot
menu.
47.03.XX
Description
Print job internal error
Recommended action
1. Turn the product off, and then on again.
2. Resend the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot
menu.
47.04.XX
Description
Print spooler 9100 internal error
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Recommended action
1. Turn the product off, and then on again.
2. Resend the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot
menu.
47.05.00
Description
Print spooler framework internal error
Recommended action
1. Turn the product off, and then on again.
2. Resend the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot
menu.
47.06.XX
Description
Print App internal error
Recommended action
1. Turn the product off, and then on again.
2. Resend the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot
menu.
47.WX.YZ Printer Calibration Failed To continue, touch “OK”
Description
The device is unable to access or implement one of the image patterns files.
Y = Calibration type, Z = Event
● 47.FC.00 (event code) Color plane registration (CPR) Image not found at system initialization
● 47.FC.01 (event code) CPR Store Image failure
● 47.FC.02 (event code) CPR Image not found
● 47.FC.03 (event code) CPR Print engine execution failure
● 47.FC.10 (event code) Consecutive Dmax Dhalf Image not found at system initialization
● 47.FC.11 (event code) Consecutive Dmax Dhalf Store image failure
● 47.FC.12 (event code) Consecutive Dmax Dhalf Image not found
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● 47.FC.13 (event code) Consecutive Dmax Dhalf Print engine execution failure
● 47.FC.20 (event code) Error Diffusion Image not found at system initialization
● 47.FC.21 (event code) Error Diffusion Store image failure
● 47.FC.22 (event code) Error Diffusion Image not found
● 47.FC.23 Error Diffusion Print engine execution failure
● 47.FC.30 0 (event code) Drum Speed Adjustment Image not found at system initialization
● 47.FC.31 (event code) Drum Speed Adjustment Store image failure
● 47.FC.32 (event code) Drum Speed Adjustment Image not found
● 47.FC.33 (event code) Drum Speed Adjustment Print engine execution failure
● 47.FC.40 (event code) Pulse Width Modulation Image not found at system initialization
● 47.FC.41 (event code) Pulse Width Modulation Store image failure
● 47.FC.42 (event code) Pulse Width Modulation Image not found
● 47.FC.43 (event code) Pulse Width Modulation Print engine execution failure
Recommended action
1. Turn the product off, and then on again.
2. If the error persists over multiple power cycles frequently and consistently on a unit then do the
following.
● In the Administration/Troubleshooting/Diagnostics, run the hard disk tests to validate health
of the device. Fix any issue found with the mass storage device
3. If the error persists, reload the firmware.
4. If the error persists, Perform "Partial Clean" and reload the firmware.
48.XX.YY Error Messages
48.XX.YY
Description
A job framework internal error has occurred.
Recommended action
1. No action should be necessary.
2. If the error persists, upgrade the product firmware.
3. If the issue persists, continue troubleshooting with the flowcharts for either Intermittent or
Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, “HP
LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)”.
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49.XX.YY Error Messages
49.XX.YY Error To continue turn off then on
Description
A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print
drivers, poor quality USB or network cables, bad network connections or incorrect configurations,
invalid firmware operations, or unsupported accessories can cause this error.
Recommended action
1. Turn the product off, and then on.
2. If the error persists, check the following:
● The error might be caused by a network connectivity problem, such as a bad interface
cable, a bad USB port, or an invalid network configuration setting.
● The error might be caused by the print job, due to an invalid print driver, a problem with the
software application, or a problem with the file being printed.
● Upgrading the product firmware might help resolve the error. See the product user guide for
more information.
When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is
replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple
reasons. Although some types of 49 errors can be caused by hardware failures, it is more common
for 49 errors to be caused by printing a specific document or performing some task on the product.
49 errors most often occur when a product is asked to perform an action that the product firmware is
not capable of and might not have been designed to comply with, such as:
● Printing files with unsupported programming commands
● A unique combination of user environment and user interactions with the product
● Interfacing with a third-party solution that was not designed to work with the product
● Specific timing, network traffic, or concurrent processing of jobs
Each of these interactions could cause the product firmware to initiate an action that the product
cannot accomplish. In situations like this, the product might present the error if it has no other option.
When these errors occur, the only way to recover is to turn the product's power off and back on.
NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not
replace the formatter or flash unless troubleshooting has identified the formatter as the root cause.
If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent
49 error troubleshooting (whichever is appropriate) in document c03122817, “HP LaserJet
FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)”.
50.WX.YZ Error Messages
50.WX.YZ Fuser error To continue turn off then on
Description
The fuser has experienced an error.
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W = fuser error code, X = fuser mode, Y = previous printer sleep state, and Z = next printer sleep
state.
Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting.
The specific issues are:
● 50.1X: Low fuser temperature
● 50.2X: Fuser warm up service
● 50.3X: High fuser temperature
● 50.4X: Drive circuit fault
● 50.6X: Open fuser circuit (heating element failure)
● 50.7X: Depressurizing mechanism malfunction
● 50.8X: Low fuser temperature 2
● 50.9X: High fuser temperature 2
● 50.AX: Low fuser temperature 3
● 50.BX: High fuser temperature 3
Recommended action
1. Turn the product off, and then on.
2. If the error returns, turn the product off and ensure the printer is directly plugged into a wall outlet
(remove any surge protector or UPS).
3. If the error persists, try a different wall outlet (if possible), one that is preferably on a dedicated or
different circuit.
4. Make sure that the correct fuser model is installed in the product and that it meets the
appropriate voltage requirements.
5. Make sure the fuser is seated properly.
6. If the error persists, continue troubleshooting based on the individual error listed below.
50.1X
Low fuser temperature failure
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Make sure that there is no residual paper in the fuser.
3. Check the product power source. Make sure that the power source meets product requirements.
Make sure that the product is the only device using the circuit.
4. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the
fuser drive assembly or fuser.
5. Reconnect the connectors (J303 and J305) on the fuser control PCA and connector (J107) on
the DC controller PCA
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6. If the issue persists, replace the fuser.
7. If error still remains, replace the Fuser PCA assembly.
50.2X
Fuser warm-up error
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Make sure that there is no residual paper in the fuser.
3. Check the product power source. Make sure that the power source meets product requirements.
Make sure that the product is the only device using the circuit.
4. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the
fuser drive assembly or fuser.
5. Reconnect the connectors (J303 and J305) on the fuser control PCA and connector (J107) on
the DC controller PCA
6. If the issue persists, replace the fuser.
7. If error still remains, replace the Fuser PCA assembly.
50.3X
High fuser temperature
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Check the paper type setting in the product control panel menus and in the print driver. Make
sure that the settings match and are correct for the type of media being used.
3. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the
fuser drive assembly or fuser.
4. Reconnect the connectors (J303 and J305) on the fuser control PCA and connector (J107) on
the DC controller PCA
5. If the issue persists, replace the fuser.
6. If error still remains, replace the Fuser PCA assembly.
50.4X
Drive circuit fault
1. Check the product power source. Make sure that the power source meets product requirements.
NOTE: If the power source does not meet the power frequency requirements of 43 to 67Hz,
the fuser temperature control does not work correctly and causes this error.
2. If possible, connect the product to an outlet where another product is functioning to verify the
power connection.
3. Remove and reinstall the fuser verifying it is correctly seated
4. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the
fuser drive assembly or fuser.
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5. Reconnect the connectors (J303 and J305) on the fuser control PCA and connector (J107) on
the DC controller PCA
6. If the issue persists, replace the Fuser.PCA assembly
7. Replace the Fuser assembly.
8. Replace the DC Controller.
50.6X
Open fuser circuit (heating element failure)
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Checkthe paper type setting using the product menus and in the printer driver. Make sure that
they match and are correct for the type of media being used.
3. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the
fuser drive assembly or fuser.
4. Reconnect the connectors (J302, J303 and J305) on the fuser control PCA and connector (J107)
on the DC controller PCA
5. If the issue persists, replace the Fuser assembly
6. If the issue persists, replace the Fuser PCA assembly.
7. Replace the DC controller
50.7X
Fuser pressure-release mechanism failure
1. Remove and reinstall the fuser. Make sure there is no residual paper in the fuser.
2. Run the sensor test in the sensor monitor mode to verify that the fuser home position sensor is
functioning properly. If it is not, replace the fuser home position sensor assembly
3. Run the fuser depressurization drive test in the actuator drive mode to verify that the fuser
depressurization drive is functioning properly. If it is not, replace the fuser motor
4. Reconnect the connector (J1711) of the fuser motor, intermediate connector (J1964) of the fuser
home position sensor and connectors (J105 and J121) on the DC controller PCA
5. Check the fuser home position sensor flag. If the flag is damaged, replace the fuser
6. Replace the fuser motor
7. Replace the Fuser.
50.8X
Low fuser temperature 2
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Make sure that there is no residual paper in the fuser.
3. Check the product power source. Make sure that the power source meets product requirements.
Make sure that the product is the only device using the circuit.
ENWW Tools for troubleshooting 559
4. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the
fuser drive assembly or fuser
5. Reconnect the connectors (J303 and J305) on the fuser control PCA and connector (J107) on
the DC controller PCA
6. If the issue persists, replace the fuser.
7. If the issue persists, replace the Fuser PCA assembly.
50.9X
High fuser temperature 2
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Check the paper type setting in the product control panel menus and in the print driver. Make
sure that the settings match and are correct for the type of media being used.
3. Check the connector (J1901) between the fuser and printer. If the connector is damaged,
replace the fuser drive assembly or the fuser
4. Reconnect the connectors (J302, J303 and J305) on the fuser control PCA and connector (J107)
on the DC controller PCA
5. If the issue persists, replace the fuser.
6. If the issue persists, replace theFuser PCA assembly.
50.AX
Low fuser temperature 3
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Make sure that there is no residual paper in the fuser.
3. Check the product power source. Make sure that the power source meets product requirements.
Make sure that the product is the only device using the circuit.
4. Check the connector (J1901) between the fuser and printer. If the connector is damaged,
replace the fuser drive assembly or the fuser
5. Reconnect the connectors (J302, J303 and J305) on the fuser control PCA and connector (J107)
on the DC controller PCA
6. If the issue persists, replace the fuser.
7. If the issue persists, replace theFuser PCA assembly.
50.BX
High fuser temperature 3
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Check the paper type setting in the product control panel menus and in the print driver. Make
sure that the settings match and are correct for the type of media being used.
3. Check the connector (J1901) between the fuser and printer. If the connector is damaged,
replace the fuser drive assembly or the fuser
560 Chapter 2 Solve problems ENWW
4. Reconnect the connectors (J302, J303 and J305) on the fuser control PCA and connector (J107)
on the DC controller PCA
5. If the issue persists, replace the fuser.
6. If the issue persists, replace theFuser PCA assembly.
Fuser Modes
● 0 = Photo Media 1, 2, 3
● 1 = Normal—Auto Sense
● 2 = Normal
● 3 = Light 1
● 4 = Heavy 1
● 5 = Heavy 2
● 6 = Heavy 3
● 7 = Glossy 1
● 8 = Glossy 2
● 9 = Glossy 3
● A = Glossy Film
● B = Transparency
● C = Label
● D = Envelope 1
● E = Rough
Sleep States
● 0 = Printing
● 1 = Standby level 1 (no temperature control)
● 2 = Standby level 2 (high temperature control)
● 3 = Standby level 3 (middle temperature control)
● 4 = Standby level 2 (low temperature control)
● 5 = Middle sleep
● 6 = Deep sleep
● F = Power off
ENWW Tools for troubleshooting 561
51.XX.YZ, 52.XX.YZ Error Messages
51.00.YZ
Description
An error with the laser/scanner assembly has occurred in the product.
● 51.00.10: Beam detect error
● 51.00.19: Laser malfunction
● 51.00.20: Black laser scanner error
● 51.00.21: Cyan laser scanner error
● 51.00.22: Magenta laser scanner error
● 51.00.23: Yellow laser scanner error
Recommended action
1. Turn the product off, and then on
2. Check the connections to the laser scanners from the DC controller PCA
● Laser malfunction of yellow or magenta:
Reconnect the connector (J1701) of the scanner motor (Y/M), intermediate connector
(J1927) and connector (J130B) on the DC controller PCA
● Laser malfunction of cyan or black:
Reconnect the connector (J1702) of the scanner motor (C/K), intermediate connector
(J1928) and connector (J130B) on the DC controller PCA
3. If the error persists, replace the affected laser/scanner.
52.00.00/52.00.20 Scanner Startup/Rotation error
Description
A printer laser scanner startup (52.00.00) or rotation (52.00.20) error occurred.
Recommended action
1. Turn the product off, and then on
2. Check the connections to the laser scanners from the DC controller PCA
● Laser malfunction of yellow or magenta:
Reconnect the connector (J1701) of the scanner motor (Y/M), intermediate connector
(J1927) and connector (J130B) on the DC controller PCA
● Laser malfunction of cyan or black:
Reconnect the connector (J1702) of the scanner motor (C/K), intermediate connector
(J1928) and connector (J130B) on the DC controller PCA
3. If the error persists, replace the affected laser/scanner.
562 Chapter 2 Solve problems ENWW
54.XX.YZ Error Messages
54.00.01 (EVENT LOG ONLY)
Description
Environment sensor abnormality warning
Recommended action
1. Turn the printer off and then on
2. Reconnect the connector (J9986) of the environment sensor and connector (J115) on the DC
controller PCA
3. Replace the environment sensor
54.00.18
Description
The ITB top sensor malfunctioned
Recommended action
1. Turn the printer off and then on
2. Reconnect the connector (J116) on the DC controller PCA
3. Replace the CPR/Density sensor assembly.
54.00.19
Description
The ITB top sensor abnormality
Recommended action
1. Turn the printer off and then on
2. Reconnect the connector (J116) on the DC controller PCA
3. Replace the CPR/Density sensor assembly.
54.01.05 (EVENT LOG ONLY)
Description
Media sensor Component 1 Abnormality
Recommended action
1. Clean the LED emission part of the T2 assembly with a lint-free cloth. Turn the printer off and
then on
2. Reconnect the connector (J1955) of the T2 assembly and connector (J121) on the DC controller
PCA
3. If the error persists, Replace the T2 assembly
ENWW Tools for troubleshooting 563
54.02.05 (EVENT LOG ONLY)
Description
Media sensor Component 2 Abnormality
Recommended action
1. Clean the media sensor assembly of the ITB assembly with a lint-free cloth. Turn the printer off
and then on
2. Reinstall the ITB assembly. Check the connector (J1904) between the ITB assembly and printer.
If the connector is damaged, replace the connector or the ITB assembly
3. Reconnect the connector (J116) on the DC controller PCA
4. If the error persists, Replace the ITB assembly
54.03.05 (EVENT LOG ONLY)
Description
Media sensor Component 3 Abnormality
Recommended action
1. Clean the media sensor assembly of the ITB assembly with a lint-free cloth. Turn the printer off
and then on
2. Reinstall the ITB assembly. Check the connector (J1904) between the ITB assembly and printer.
If the connector is damaged, replace the connector or the ITB assembly
3. Reconnect the connector (J116) on the DC controller PCA
4. If the error persists, Replace the ITB assembly
54.06.21 or 54.07.21 (EVENT LOG ONLY)
Description
Primary laser/scanner beam detect abnormality
Secondary laser/scanner beam detect abnormality
Recommended action
1. Turn the product off, and then on.
2. Check the following:
● Laser malfunction of cyan or black:
Reconnect the connector (J1702) of the scanner motor (C/K), intermediate connector
(J1928) and connector (J130B) on the DC controller PCA
● Laser malfunction of yellow or magenta:
Reconnect the connector (J1701) of the scanner motor (Y/M), intermediate connector
(J1927) and connector (J130B) on the DC controller PCA
3. Replace the laser scanner assembly (Y/M) or the laser scanner assembly (C/K)
564 Chapter 2 Solve problems ENWW
54.0X.0B or 54.0X.0C or 54.0X.0B or 54.0X.0C: (EVENT LOG ONLY)
Description
Density sensor out of range error or Dhalf calibration failure
● 54.00.0B, 54.00.0C 54.00.0D, 54.00.0E — Black
● 54.01.0B, 54.01.0C 54.01.0D, 54.01.0E — Cyan
● 54.02.0B, 54.02.0C 54.02.0D, 54.02.0E — Magenta
● 54.03.0B, 54.03.0C 54.03.0D, 54.03.0E — Yellow
Recommended action
1. Check the supplies status page to make sure the toner cartridges are not past their useful life
2. Check the ITB for damage
3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with
compressed air and soft brush
4. Reconnect the connectors (J1824 and J1931) of the CPR/Density sensor assembly and
connectors (J119 and J118) on the DC controller PCA
5. Replace the CPR/Density Sensor assembly
54.14.00 (EVENT LOG ONLY)
Description
CPR sensor abnormality warning
Recommended action
1. Turn the printer off and then on
2. Reconnect the connectors (J1824 and J1931) of the CPR/Density sensor ass'y and connectors
(J119 and J118) on the DC controller PCA
3. Replace the CPR/Density sensor assembly.
55.XX.YZ, 56.XX.YZ Error Messages
55.00.01, 55.00.03, 55.00.04 DC controller error
Description
DC controller PCA error occurred.
● 55.00.01 (event code)
DC controller memory error
● 55.00.03 (event code)
DC controller no engine response
● 55.00.04 (event code)
ENWW Tools for troubleshooting 565
DC controller communications timeout
Recommended action
1. Turn the product off, and then on.
2. If the error persists, replace the DC controller PCA.
55.01.06, 55.02.06 DC controller error
Description
DC controller PCA error occurred.
The engine is not communicating with the formatter. The communication link between the formatter
and the DC controller was lost. This can occur due to a timing error or intermittent connection loss
between the formatter and the DC controller.
● 55.01.06 (event code)
NVRAM memory data error warning
● 55.02.06 (event code)
NVRAM memory access error warning
Recommended action
1. Turn the product off, and then on.
2. Check the life remaining on the maintenance kit.
3. Reseat the formatter, DIMMs, and EIO cards.
4. If the error persists, replace the DC controller PCA.
5. If the error persists, replace the formatter.
56.00.YY Error
Description
Optional paper trays communication error occurred.
Recommended action
1. Turn the product off, and then on.
2. If the error persists, reseat the optional paper trays (HCO and HCI)..
3. Check the input connectors for damage. If a connector is damaged, replace the connector.
57.XX.YZ Error Messages
57.00.01 Error To continue turn off then on
Description
Laser scanner fan (FM-1) malfunction
566 Chapter 2 Solve problems ENWW
Recommended action
1. Turn the product off, and then on.
2. Reconnect the connector (J1916) of the laser scanner fan and connector (J134) on the DC
controller PCA
3. Measure the voltage between the connectors (J134-1 and J134-3) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the laser scanner fan
57.00.02 Error To continue turn off then on
Description
Fuser fan (FM-2) malfunction
Recommended action
1. Turn the product off, and then on.
2. Reconnect the connector (J1917) of the fuser fan and connector (J132) on the DC controller
PCA
3. Measure the voltage between the connectors (J132-7 and J132-9) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the fuser fan
4. If the error continues, replace the fuser cooling fan.
57.00.03 Error To continue turn off then on
Description
Cartridge fan (Y/M) (FM-3) malfunction Turn the product off, and then on.
Recommended action
1. Turn the product off, and then on.
2. Measure the voltage between the connectors (J132-4 and J132-6) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the cartridge fan (Y/M).
3. If the error persists, replace the Cartridge fan
57.00.04 Error To continue turn off then on
Description
Cartridge fan (C/K) (FM-4) malfunction
Recommended action
1. Turn the product off, and then on.
2. Reconnect the connector (J9919) of the cartridge fan (Y/M) and connector (J132) on the DC
controller PCA
ENWW Tools for troubleshooting 567
3. Measure the voltage between the connectors (J132-1 and J132-3) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the cartridge fan (C/K).
4. If the error persists, replace the Cartridge fan.
57.00.05 Error To continue turn off then on
Description
VOC fan (FM-5) malfunction.
Recommended action
1. Reconnect the connector (J1921) of the VOC fan and connector (J103) on the DC controller
PCA
2. Measure the voltage between the connectors (J103-4 and J103-6) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the VOC fan
3. If the error persists, replace the VOC Fan
57.00.06 Error To continue turn off then on
Description
Low-voltage power supply fan (FM-6) malfunction.
Recommended action
1. Reconnect the connector (J2) of the low voltage power supply fan
2. Measure the voltage between the connectors (J2-1 and J2-3) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the low voltage power supply assembly
3. Replace the low voltage power supply assembly
57.00.07 Error To continue turn off then on
Description
Cartridge front area cooling fan (FM-7) malfunction
Recommended action
1. Reconnect the connector (J1934) of the cartridge front area cooling fan and connector (J103) on
the DC controller PCA
2. Measure the voltage between the connectors (J103-1 and J103-3) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the cartridge front area cooling fan
NOTE: The cooling assembly is deep inside the product and will be difficult to hear.
3. If the error persists, replace the cartridge front area cooling fan.
568 Chapter 2 Solve problems ENWW
57.00.08 Error To continue turn off then on
Description
Delivery fan (FM-8) malfunction
Recommended action
1. Reconnect the connector (J1910) of the delivery fan and connector (J103) on the DC controller
PCA
2. Measure the voltage between the connectors (J103-7 and J103-9) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the delivery fan.
3. If the error persists, replace the delivery fan
57.00.09 Error To continue turn off then on
Description
Fuser edge area cooling fan (rear) (FM-9) malfunction
Recommended action
1. Reconnect the connector (J9905) of the fuser edge area cooling fan (rear), intermediate
connector (J9961) and connector (J125) on the DC controller PCA
2. Measure the voltage between the connectors (J125-1 and J125-3) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the fuser edge area cooling fan (rear)
3. If the error persists, replace the Rear fuser edge area cooling fan .
57.00.10 Error To continue turn off then on
Description
FM10 Fuser edge area cooling fan (front)
Recommended action
1. Reconnect the connector (J9906) of the fuser edge area cooling fan (front), intermediate
connector (J9961) and connector (J125) on the DC controller PCA
2. Measure the voltage between the connectors (J125-4 and J125-6) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the fuser edge area cooling fan (front)
3. If the error persists, replace the Front fuser edge area cooling fan
57.00.11
Description
FM11 Fuser edge area cooling fan (front) FM301/ FM302 Duplex fan
ENWW Tools for troubleshooting 569
Recommended action
1. Reconnect the connectors (J1902 and J9946) of the duplex switch back assembly and
connectors (J133 and J128) on the DC controller PCA
2. Replace the duplex switch back assembly
57.00.12
Description
FM 12 (FM201) malfunction Feed Area Fan
Inside of the intermediate paper transportation unit
Recommended action
1. Remove and reinstall the IPTU
2. Reconnect the connector (J7008) on the IPTU driver PCA
3. Measure the voltage between the connectors (J7008-1 and J7008-3) on the IPTU driver PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the IPTU feed area fan
4. Replace the IPTU
59.XX.YZ Error Messages
59.00.90 or 59.00.A0
Description
ITB motor (M1) start up error or ITB motor (M1) abnormal rotational error
Recommended action
1. Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly
functioning. If it is not, replace the ITB motor assembly
2. If the product has been serviced, check the connector (J1710) on the ITB motor and the
connector (J105) on the DC controller PCA
3. Replace the ITB motor
59.00.C0
Description
Developer alienation motor (M18 C/K - M19 Y/M) error
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the developer home position
sensor is functioning properly. If it is not, replace the main drive assembly
2. Run the developer alienation drive test in the actuator drive mode to verify that the developer
alienation drive is functioning properly. If it is not, replace the toner cartridge drive assembly
570 Chapter 2 Solve problems ENWW
3. Reconnect the intermediate connector (J1929) of the developer home position sensor and
connector (J131) on the DC controller PCA. Also reconnect the connectors (J1718 and J1719) of
the developer alienation motor, connectors (J422 and J425) on the cartridge driver PCA and
connector (J142) on the DC controller PCA
4. Replace the toner cartridge drive assembly
5. Replace the main drive assembly
59.00.F0
Description
T1 alienation mechanism failure
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the ITB home position sensor is
functioning properly. If it is not, replace the main drive assembly
2. Reconnect the connector (J2010) of the ITB home position sensor, connectors (J423 and J412)
on the cartridge driver PCA and connector (J142) on the DC controller PCA
3. Run the T1 roller alienation drive test in the actuator drive mode to verify that the T1 roller
alienation drive is functioning properly. If it is not, replace the ITB alienation drive assembly
4. Reconnect the connector (J1716) of the T1 roller alienation motor, connectors (J421 and J411)
on the cartridge driver PCA and connector (J141) on the DC controller PCA
5. Replace the ITB alienation drive assembly
59.0X.50
Description
Drum Motor startup error
59.05.50 Black
59.06.50 Cyan
59.07.50 Magenta
59.08.50 Yellow
Recommended action
59.05.50
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the black drum motor
2. Reconnect the connector (J1715) of the black drum motor and connector (J138B) on the DC
controller PCA
3. Replace the Black drum motor
59.06.50
ENWW Tools for troubleshooting 571
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the cyan drum motor
2. Reconnect the connector (J1714) of the cyan drum motor and connector (J138B) on the DC
controller PCA
3. Replace the Cyan drum motor
59.07.50
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the Magenta drum motor
2. Reconnect the connector (J1713) of the yellow drum motor and connector (J138A) on the DC
controller PCA
3. Replace the Magenta drum motor
59.08.50
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the Yellow drum motor
2. Reconnect the connector (J1712) of the yellow drum motor and connector (J138A) on the DC
controller PCA
3. Replace the Yellow drum motor
59.0X.60
Description
Drum Motor startup error
59.05.60 Black
59.06.60 Cyan
59.07.60 Magenta
59.08.60 Yellow
Recommended action
59.05.60
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the black drum motor
2. Reconnect the connector (J1715) of the black drum motor and connector (J138B) on the DC
controller PCA
3. Replace the Black drum motor
59.06.60
572 Chapter 2 Solve problems ENWW
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the cyan drum motor
2. Reconnect the connector (J1714) of the cyan drum motor and connector (J138B) on the DC
controller PCA
3. Replace the Cyan drum motor
59.07.60
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the Magenta drum motor
2. Reconnect the connector (J1713) of the yellow drum motor and connector (J138A) on the DC
controller PCA
3. Replace the Magenta drum motor
59.08.60
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the Yellow drum motor
2. Reconnect the connector (J1712) of the yellow drum motor and connector (J138A) on the DC
controller PCA
3. Replace the Yellow drum motor
59.0X.70
Description
Developer Motor abnormal rotation
59.05.70 Black
59.06.70 Cyan
59.07.70 Magenta
59.08.70 Yellow
Recommended action
59.05.70 or 59.06.70
1. Reconnect the connector (J2024) of the toner-replenish motor rotation sensor (C/K),
intermediate connector (J1930) and connector (J135) on the DC controller PCA
2. Reconnect the connectors (J426 and J411) on the cartridge driver PCA, connector (J141) on the
DC controller PCA and connector (J1721) of the toner-replenish motor (C/K)
3. Replace the toner-replenish motor (C/K)
4. Replace the cyan or Black toner cartridge
59.07.70 or 59.08.70
ENWW Tools for troubleshooting 573
1. Reconnect the connector (J2023) of the toner-replenish motor rotation sensor (Y/M),
intermediate connector (J1929) and connector (J131) on the DC controller PCA
2. Reconnect the connectors (J425 and J411) on the cartridge driver PCA, connector (J141) on the
DC controller PCA and connector (J1720) of the toner-replenish motor (Y/M)
3. Replace the toner-replenish motor (Y/M)
4. Replace the Yellow or Magenta toner cartridge
59.0X.80
Description
Developer motor failure
59.05.80 Black
59.06.80 Cyan
59.07.80 Magenta
59.08.80 Yellow
Recommended action
59.05.80 or 59.06.80
1. Reconnect the connector (J2024) of the toner-replenish motor rotation sensor (C/K),
intermediate connector (J1930) and connector (J135) on the DC controller PCA
2. Reconnect the connectors (J426 and J411) on the cartridge driver PCA, connector (J141) on the
DC controller PCA and connector (J1721) of the toner-replenish motor (C/K)
3. Replace the toner-replenish motor (C/K)
4. Replace the Cyan or Black toner cartridge
59.07.80 or 59.08.80
1. Reconnect the connector (J2023) of the toner-replenish motor rotation sensor (Y/M),
intermediate connector (J1929) and connector (J131) on the DC controller PCA
2. Reconnect the connectors (J425 and J411) on the cartridge driver PCA, connector (J141) on the
DC controller PCA and connector (J1720) of the toner-replenish motor (Y/M)
3. Replace the toner-replenish motor (Y/M)
4. Replace the Yellow or Magenta toner cartridge
59.A2.02
Description
Media input source 2 lifter motor malfunction
574 Chapter 2 Solve problems ENWW
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the cassette media surface sensor
is functioning properly. If it is not, replace the cassette pickup assembly
2. Reconnect the intermediate connector (J1920) and connector (J112) on the DC controller PCA
3. Replace the cassette lifter drive assembly
59.A3.03
Description
Media input source 3 lifter motor malfunction
Recommended action
Use the following to troubleshoot the error:
1x500-sheet/3x500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the cassette 1 media surface
sensor is functioning properly. If it is not, replace the cassette 1 pickup assembly
2. Reconnect the connector (J8122) on the PD controller PCA
3. Replace the cassette 1 lifter drive assembly
3,500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the right cassette lift-up mediasurface
sensor is functioning properly. If it is not, replace the right cassette pickup assembly
2. Reconnect the connector (J3003) on the HCI controller PCA
3. Replace the right cassette lifter drive assembly
59.A4.04
Description
Media input source 4 lifter motor malfunction
Recommended action
Use the following to troubleshoot the error:
1x500-sheet/3x500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the cassette 2 media surface
sensor is functioning properly. If it is not, replace the cassette 2 pickup assembly
2. Reconnect the connector (J8122) on the PD controller PCA
3. Replace the cassette 2 lifter drive assembly
3,500-sheet paper deck:
ENWW Tools for troubleshooting 575
1. Run the sensor test in the sensor monitor mode to verify that the right cassette lift-up mediasurface
sensor is functioning properly. If it is not, replace the left cassette pickup assembly
2. Reconnect the connector (J3013) on the HCI controller PCA
3. Replace the left cassette lifter drive assembly
59.A5.05
Description
Media input source 5 lifter motor malfunction
3x500-sheet paper deck only.
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the cassette 3 media surface
sensor is functioning properly. If it is not, replace the cassette 3 pickup assembly
2. Reconnect the connector (J8132) on the PD controller PCA
3. Replace the cassette 3 lifter drive assembly
60.00.0Y, 62.00.00 Error Messages
60.00.02 Tray 2 lifting error
Description
Tray 2 lifter motor error
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the cassette media surface sensor
in Tray 2 is functioning properly. If it is not, replace the cassette pickup assembly
2. Reconnect the intermediate connector (J1920) and connector (J112) on the DC controller PCA
3. Replace the cassette lifter drive assembly
60.00.03 Tray 3 lifting error
Description
Tray 3 lifter motor error
Recommended action
Use the following to troubleshoot the error
1x500-sheet/3x500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the HCI cassette 1 media surface
sensor is functioning properly. If it is not, replace the HCI cassette 1 pickup assembly
2. Reconnect the connector (J8122) on the PD controller PCA
3. Replace the HCI cassette 1 lifter drive assembly
576 Chapter 2 Solve problems ENWW
3,500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the HCI right cassette lift-up mediasurface
sensor is functioning properly. If it is not, replace the right cassette pickup assembly
2. Reconnect the connector (J3003) on the HCI controller PCA
3. Replace the right cassette lifter drive assembly
60.00.04 Tray 4 lifting error
Description
Tray 4 lifter motor error
Recommended action
Use the following to troubleshoot the error
1x500-sheet/3x500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the HCI cassette 2 media surface
sensor is functioning properly. If it is not, replace the HCI cassette 2 pickup assembly
2. Reconnect the connector (J8122) on the PD controller PCA
3. Replace the HCI cassette 2 lifter drive assembly
3,500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the HCI left cassette lift-up mediasurface
sensor is functioning properly. If it is not, replace the left cassette pickup assembly
2. Reconnect the connector (J3013) on the HCI controller PCA
3. Replace the left cassette lifter drive assembly
60.00.05 Tray 5 lifting error
Description
Tray 5 lifter motor error
Recommended action
3x500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the HCI cassette 3 media surface
sensor is functioning properly. If it is not, replace the cassette 3 pickup assembly
2. Reconnect the connector (J8132) on the PD controller PCA
3. Replace the HCI cassette 3 lifter drive assembly
62.00.00 No system To continue turn off then on
Description
Internal system failure
ENWW Tools for troubleshooting 577
Recommended action
1. Turn the product off, and then on.
2. Reload the firmware.
3. Perform a firmware upgrade.
4. If the error persists, replace the hard disk.
65.X0.AZ Error Messages
65.X0.AZ Output accessory Failure
Description
Output accessory disconnected
An external paper handling accessory connection has been interrupted.
● 65.40.A0: Punch Unit disconnected
● 65.50.A0: Folding Unit disconnected
● 65.80.A0: Stapler/Stacker disconnected
● 65.80.A1: Stapler/Stacker Unit connection interrupted
● 65.90.A0: Booklet Make disconnected
Recommended action
1. Make sure that the latest firmware updates are installed for the engine and finisher.
2. Make sure that the finisher is grounded correctly.
● Make sure that the finisher is latched and locked to the engine by tightening the
thumbscrew inside the front door.
● Make sure that the grounding-frame assembly (the bar with the wheel located between the
engine and the finisher) is in the down position with the wheel touching the floor and that
the grounding plate is not damaged.
NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It
must be lowered when the finisher is installed.
3. Make sure that the communication cable from the finisher to the engine is installed correctly.
4. Make sure that all packing materials have been removed from the paper handling accessory.
5. Make sure that the connectors on the PCA's for the device are fully seated and not damaged.
6. Only if the error persists and none of the previous steps correct the problem, replace the
controller PCA in question.
578 Chapter 2 Solve problems ENWW
66.WX.YZ Error Messages
66.00.20
Description
Over Current Error
This is an output device failure related message.
Recommended action
1. Turn the product off, and then on.
2. Make sure that the finisher is grounded correctly
3. If the error persists, replace the stacker controller PCA.
66.00.40
Description
NVRAM Error
This is a finisher control board NVRAM error. The checksum for the finisher stacker controller PCA
has an error when the power is turned on.
Recommended action
1. Turn the product off, and then on.
2. Make sure that the finisher is grounded correctly.
● Make sure that the finisher is latched and locked to the engine by tightening the
thumbscrew inside the front door.
● Make sure that the grounding-frame assembly (the bar with the wheel located between the
engine and the finisher) is in the down position with the wheel touching the floor and that
the grounding plate is not damaged.
NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It
must be lowered when the finisher is installed.
3. Turn the engine power off, and then on to try to clear the error.
4. If the error persists, replace the stacker controller PCA.
66.00.50
Description
This is a CAN-CPU sequence error.
Recommended action
1. Turn the product off, and then on.
2. Make sure that the finisher is grounded correctly
3. If the error persists, replace the stacker controller PCA.
ENWW Tools for troubleshooting 579
66.00.77
Description
This is a device communication error.
The communication between the print engine and the finisher has been interrupted or lost.
Recommended action
1. Make sure that the latest firmware updates are installed for the engine and the finisher.
2. Make sure that the finisher is grounded correctly.
● Make sure that the finisher is latched and locked to the engine by tightening the
thumbscrew inside the front door.
● Make sure that the grounding-frame assembly (the bar with the wheel located between the
engine and the finisher) is in the down position with the wheel touching the floor and that
the grounding plate is not damaged.
NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It
must be lowered when the finisher is installed.
3. Make sure that the communication cable from the finisher to the engine is installed correctly.
4. Make sure that the connectors on the stacker controller PCA are fully seated and not damaged.
5. Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
66.00.79
Description
This is a JetLink communication error.
The product has lost JetLink communication with the output device.
Recommended action
1. Turn off the product, and then disconnect the finisher.
2. Make sure that the grounding-frame assembly (the bar with the wheel located between the
engine and the finisher) is in the down position with the wheel touching the floor and that the
grounding plate is not damaged.
NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It
must be lowered when the finisher is installed.
3. Reconnect the finisher to the product.
4. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to
the product.
5. Turn the product on.
6. If the error persists, replace the stacker controller PCA.
If the error was caused by exchanging finishers while the product was still on, perform the following
steps:
580 Chapter 2 Solve problems ENWW
1. Turn the product off, and then disconnect the finisher.
2. Make sure that the finisher is designed to be used with the product.
3. Reconnect the finisher to the product.
4. Turn the product on.
66.00.8Z
Description
There is an issue with paper delivery. The specific message varies depending on the cause, but the
solution for each message is the same.
● 66.00.80: Delivery Notice with PageID = 0x00
● 66.00.81: Delivery Notice with proper PageInfo
● 66.00.82: Paper delivered with unexpected timing
● 66.00.83: PAGE_INFO (Change) without PAGE_INFO (New)
Recommended action
1. Follow the instructions in the online help.
2. Turn the product off, and then on.
3. If the error persists, see the output finishing device service manual for detailed instructions.
66.12.46
Description
Finisher - Communication Lost with Stitcher Controller PCA
This error occurs when communication between the stacker-controller board and the saddle-stitchercontroller
board is lost or interrupted.
Recommended action
1. Make sure that the finisher is grounded correctly.
● Make sure that the finisher is latched and locked to the engine by tightening the
thumbscrew inside the front door.
● Make sure that the grounding-frame assembly (the bar with the wheel located between the
engine and the finisher) is in the down position with the wheel touching the floor and that
the grounding plate is not damaged.
NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It
must be lowered when the finisher is installed.
2. Make sure that the connector J730 on the stacker controller PCA and the wiring between
connector J22 on the saddle-stitcher controller PCA are fully seated and not damaged.
3. Replace the saddle-stitcher controller PCA.
4. If the error persists, replace the stacker controller PCA.
ENWW Tools for troubleshooting 581
66.40.YZ
Description
Punch Unit Failure
The specific message varies depending on the cause, but the solution for each message is the same.
● 66.40.40: Punch NVRAM error
● 66.40.46: Punch Slide motor error
● 66.40.50: Punch unit CPU sequence error Punch unit micro controller unable to start punch unit
● 66.40.83: Punch motor failure
Recommended action
1. Follow the instructions in the online help.
2. Turn the product off, and then on.
3. If the error persists, see the output finishing device service manual for detailed instructions.
66.50.00
Description
Folding Unit Failure
An error has occurred in the folding unit.
Recommended action
1. Follow the instructions in the online help.
2. Turn the product off, and then on.
3. If the error persists, see the output finishing device service manual for detailed instructions.
66.60.16
Description
Stacker Gear Change Motor Error
Finisher error - speed-change motor (M110)
The speed-change motor M110 and sensor PI117 are associated with this error
Recommended action
1. Turn the product off and turn it on.
2. If the error continues, Verify J3 on Stacker controller PCA is seated properly.
3. Replace Speed Change Motor (M110) or corresponding assembly.
582 Chapter 2 Solve problems ENWW
66.60.25
Description
Stacker Shutter Motor Error
When the shutter clutch (CL101) and stack-ejection lower-roller clutch (CL102) are on, the shutter
moves up (closed) when the stack-ejection motor (M102) turns forward and moves down (open,
delivery enabled) when the motor turns backwards.
This error occurs when the shutter home-position sensor (PI113) indicates no change when the
stack-ejection motor (M102) is activated for 3 seconds, indicating the shutter is not moving.
Recommended action
1. Inspect the shutter for damage. If the shutter cannot move freely, replace the shutter assembly.
2. Remove the lower guide (grate-shaped) and check sensor PI113 for damage.
3. Make sure that the sensor is securely fastened to the chassis.
4. Check for proper alignment of the shutter mounted on the back of the grate-shaped lower guide
and the left mechanism on the finisher chassis.
5. Make sure that connector J6 and J19 on the stacker controller PCA is fully seated and not
damaged.
6. Check CL101 during operation, and make sure that it is functioning correctly by activating prior
to the error. Replace CL102 if necessary.
7. If the error persists, replace the stacker controller PCA.
66.60.27
Description
Stacker Align Motor Error (Front) M103
In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear
aligning plats move to align each sheet of paper when it enters the processing tray.
This error occurs when the aligning plate either does not leave or when it does not return to the
aligning-plate front-home-position sensor.
Recommended action
1. Turn the product off, and then on.
2. Make sure that there is no paper stuck in the jogger assembly.
3. Check connections J4 on the stacker controller PCA and intermediate connector J1032 to the
motor (M103).
4. Run the test on alignment motors.
5. If the error persists, replace the required assembly.
6. If the error persists, replace the stacker controller PCA.
ENWW Tools for troubleshooting 583
66.60.28
Description
Stacker Align Motor Error (Rear) M104
In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear
aligning plats move to align each sheet of paper when it enters the processing tray.
This error occurs when the aligning plate either does not leave or when it does not return to the
aligning-plate front-home-position sensor.
Recommended action
1. Turn the product off, and then on.
2. Make sure that there is no paper stuck in the jogger assembly.
3. Check connections J4 on the stacker controller PCA and intermediate connector J1032 to the
motor (M104).
4. Run the test on alignment motors.
5. If the error persists, replace the required assembly.
6. If the error persists, replace the stacker controller PCA.
66.60.31
Description
BIN1 Tray Motor Error/Safety switch on — Finisher error - 1st-tray lift/lower motor (M107)
This error occurs when the output bin 1 does not active the home-position sensor (PI116) when the
output-bin-1-shift motor (M107) is drive for 20 seconds.
NOTE: M107 moves both output bin 1 and the upper output bin that is attached to output bin 1 on
the Stapler/Stacker finisher, but only output bin 1 on the Booklet Maker finisher.
It also occurs when output bin 1 does not move when output-bin-1-shift motor (M107) is driven for 4
seconds.
It also occurs when output-bin-1-switch (MSW103) is activated while output bin 1 is operating.
NOTE: Output-bin-1 home position is detected using the top sheet of paper on the bin when paper
is present and the edge of the bin itself when there is no paper on the bin.
Recommended action
1. Manually release output bin 1, and then position it at the midpoint of its travel area.
2. On the product control panel, open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
● Component Test
584 Chapter 2 Solve problems ENWW
3. Test the output-bin-1–shift motor M107 using the finisher component test.
4. If output bin 1 moves during the test, continue with these steps.
5. If the paper-surface sensor flag was recently removed or replaced, make sure that it is installed
correctly.
NOTE: The four tabs under the clips must be inserted into the slots behind the roller shaft of
the lower stack ejection roller.
6. Make sure that the paper-surface sensor flag is not damaged, moves freely, and is correctly
aligned with the PI114 sensor body. Also, make sure that when the top edge of the output bin
engages the sensor arm that the sensor flag moves into sensor PI114
7. Make sure that the sensor is securely fastened to the chassis.
8. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
9. Make sure that intermediate connector J1040 and J7 on the stacker controller PCA are fully
seated and not damaged. Check the wiring at the sensor.
10. If the error persists, replace sensor PI114.
11. If the error persists, replace the output-bin-1 assembly.
NOTE: The output-bin-1 assembly includes the output-bin-1-shift motor (M1070), output-bin-1
switch (MSW103), output-bin-1 area sensors, and the output-bin-1 Area Sensor PCA.
If output bin 1 does not move during the test, perform the following steps.
1. Check the output-bin tracks for damage.
2. Replace the output-bin-1 assembly.
NOTE: NOTE: The output-bin-1 assembly includes the output-bin-1-shift motor (M1070), outputbin-
1 switch (MSW103), output-bin-1 area sensors, and the output-bin-1 Area Sensor PCA.
Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
66.60.32
Description
BIN2 Tray Motor Error
Finisher error – 2nd-tray lift/lower motor (M108)
Occurs when the output-bin 2 does not activate the home-position sensor (PI115) when the outputbin-
1-shift motor (M108) is driven for 20 seconds.
Also occurs when bin-2 upper limit is detected by PS983, PS982, PS981 on the Tray-2-Area Sensor
PCA when no paper has been sensed by the output-bin-2 paper sensor (PI112).
NOTE: Output-bin-2 home position is detected using the top sheet of paper on the bin when paper
is present and the edge of the bin itself when there is no paper on the bin.
Control-panel diagnostics: M108 tray 2 (output-bin 2 motor) and PI115 output-bin-2 paper-surface
sensor
ENWW Tools for troubleshooting 585
Recommended action
1. Manually release output bin 2, and position it at the midpoint of its travel area.
2. Test the output-bin-2-shift motor M108 by using the finisher component test from the controlpanel
display.
● Administration
● Troubleshooting
● Diagnostic Tests
● Component Test
3. IF output bin 2 moves during the test, perform the following steps.
4. Verify that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned
with the PI115 sensor body. Also verify that when the top edge of the output bin engages the
sensor arm that the sensor flag moves into sensor PI114.
5. Make sure that the sensor is securely fastened to the chassis
6. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris
7. Verify that intermediate connector J1040 and J8 on the stacker controller PCA are fully seated
and not damaged. Check the wiring at the sensor.
8. If the error persist, replace sensor PI115
9. If the error persist, replace the output-bin-2 assembly..
NOTE: The output-bin-2 assembly includes the output-bin-2-shift motor (M108), output-bin-2
area sensors, and the output-bin-2 Area Sensor PCA.
10. If output bin 2 does not move during the test, perform the following steps.
11. Check the output-bin tracks for damage.
12. Replace the output-bin-2 assembly.
NOTE: The output-bin-2 assembly includes the output-bin-2-shift motor (M108), output-bin-2
area sensors, and the output-bin-2 Area Sensor PCA.
13. ONLYl if the error persists and none of the previous steps correct the problem, replace the
stacker controller PCA.
66.60.33
Description
Stacker roller Lift Motor Error
Finisher error - lift/lower motor (M107 or M108)
This error occurs when the output-bin 1 or 2 does not activate the Trays home-position sensor when
the output-bin--shift motor (M107) is driven.
586 Chapter 2 Solve problems ENWW
NOTE: Output-bin home position is detected using the top sheet of paper on the bin when paper is
present and the edge of the bin itself when there is no paper on the bin.
Recommended action
1. Manually release the failing output bin, and position it at the midpoint of its travel area.
2. On the product control panel, open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
● Component Test
3. Test the output-bin shift motor M107 or M108 by using the finisher component test from the
control-panel display.
4. If the output bin moves during the test, perform the following steps.
5. If the paper-surface sensor flag was recently removed or replaced, make sure that it is installed
correctly.
NOTE: The four tabs under the clips must be inserted into the slots behind the roller shaft of
the lower stack ejection roller.
6. Make sure that the paper-surface sensor flag is not damaged, moves freely, and is correctly
aligned with the sensor body. Also, make sure that when the top edge of the output bin engages
the sensor arm that the sensor flag moves into sensor
7. Make sure that the sensor is securely fastened to the chassis.
8. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
9. Verify that the connectors on the stacker controller PCA are fully seated and not damaged.
Check the wiring at the sensor
10. If the error persist, replace the output-bin assembly.
66.60.34
Description
Stacker Assist Motor Error
In order to improve stacking performance when ejecting copies, a trailing-edge assist guide is used in
addition to the stack-ejection roller to support the rear end of the stack during stack ejection.
Error occurs when the stacker trailing-edge guide does not leave its home position (PI109) after the
stack trailing-edge motor (M109) has been turned on for 3 seconds.
Recommended action
1. On the product control panel, open the following menus:
ENWW Tools for troubleshooting 587
● Administration
● Troubleshooting
● Diagnostic Tests
● Component Test
2. Test trailing edge motor M109 (stack trailing-edge assist motor)
3. If the trailing-edge assist guide does not move, perform the following steps:
4. Make sure that connector J4 on the stacker controller PCA is fully seated and not damaged also
check the wiring at motor M109 and sensor PI109.
5. Replace the operation-tray assembly (processing tray).
6. Only if the error persists and none of the previous steps correct the problem, replace the Stacker
66.60.48
Description
Stacker-CPU Communication error
Occurs when the finisher's stacker-controller board has had an internal communication problem
between the two processors on the board.
Recommended action
1. Make sure that the finisher is properly grounded.
2. Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside
the front door.
3. Ensure that the grounding-frame assembly (the bar with the wheel located between the engine
and the finisher) is in the down position with the wheel touching the floor
66.60.50
Description
Stacker-CPU sequence error
Occurs when the finisher's stacker-controller board has had an internal sequence problem
Recommended action
1. Make sure that the finisher is properly grounded.
2. Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside
the front door.
3. Ensure that the grounding-frame assembly (the bar with the wheel located between the engine
and the finisher) is in the down position with the wheel touching the floor
66.80.01
Description
Y-align malfunction
588 Chapter 2 Solve problems ENWW
In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear
aligning plates move to align each sheet when it enters the processing tray.
The error occurs when the aligning plate either does not leave or when it does not return to the
aligning-plate front-home-position sensor.
Recommended action
1. Turn the product off, and then on.
2. Make sure that there is no paper stuck in the jogger assembly.
3. Check connections J4 on the stacker controller PCA and intermediate connector J1032.
4. Run the test on alignment motors.
5. If the error persists, replace the required assembly.
6. If the error persists, replace the stacker controller PCA.
66.80.02
Description
Jogger malfunction
In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear
aligning plates move to align each sheet when it enters the processing tray.
The error occurs when the aligning plate either does not leave or when it does not return to the
aligning-plate front-home-position sensor.
Recommended action
1. Turn the product off, and then on.
2. Make sure that there is no paper stuck in the jogger assembly.
3. Check connections J4 on the stacker controller PCA and intermediate connector J1032.
4. Run the test on alignment motors.
5. If the error persists, replace the required assembly.
6. If the error persists, replace the stacker controller PCA.
66.80.03
Description
Stapler malfunction
M105 Stapler mobility motor
Recommended action
Control panel diagnostics: M105-Staple Motor (Staple-Shift Motor) and PI110-Stapler Home Sensor
(Stapler Home Position Sensor).
1. Test the upper stapler-shift motor M105 by using the finisher component test from the controlpanel
display.
ENWW Tools for troubleshooting 589
● If the stapler unit moves correctly, proceed to the next step.
● If the stapler unit does not move correctly or moves erratically, perform the following steps:
a. Check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the
FFC if necessary.
b. Check the FFC connectors and cable mounting areas.
c. If the error persists, replace the stapler assembly.
2. Test the stapler-shift home-position sensor PI110 using the finisher component test from the
product control panel.
● If the sensor does not change state when the stapler unit is moved from the home position,
perform the following steps:
a. Make sure that the sensor is securely fastened to the chassis.
b. Carefully clean the sensor body by gently blowing clean air across the sensor to
remove dust band debris.
c. Make sure that connector J5 and J6 on the stacker controller PCA is fully seated and
not damaged. Check the wiring at the sensor.
d. If the error persists, replace the stapler assembly.
NOTE: The stapler assembly includes the stapler-shift home position sensor PI110,
stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC).
66.80.21
Description
Lift up malfunction
Recommended action
Turn the product off, and then on.
66.80.22
Description
Lift down malfunction
Recommended action
Turn the product off, and then on.
66.80.23
Description
Lift sensor malfunction
Recommended action
Turn the product off, and then on.
590 Chapter 2 Solve problems ENWW
66.80.33
Description
Output roller malfunction
Recommended action
Turn the product off, and then on.
66.80.35
Description
Self priming malfunction
Recommended action
Turn the product off, and then on.
66.80.36
Description
Stapler Stacker motor error
Finisher upper-stapler motor failure (M41)
Error occurs either when the stapler does not leave stapler home position (PI120) after staple motor
(M41) is driven for 0.4 seconds or when it does not return to stapler home position after the staple
motor has detected a motor-lock condition and the motor is driven backwards for 0.4 seconds,
attempting to reach home position.
NOTE: PI120 and M41 are located on the stapler assembly and can only be replaced by replacing
the entire stapler assembly. M41 (Staple Motor) drives the insertion and crimping of the staple only
(not the location of the staple on the paper). PI120 senses the home position of the stapler as it is
inserting and crimping a staple only (not the location of the staple on the paper).
The stapler-safety switch (MS103) assures that the stapler motor (M41) is disabled when it senses a
finger might be in the stapler.
Recommended action
Control panel diagnostics: M41 Staple Motor (Staple-Shift Motor) and PI120 Stapler Home Sensor
(Stapler Home Position Sensor).
1. Test the upper stapler-shift motor M41 using the finisher component test from the product control
panel.
● If the stapler unit moves correctly, proceed to the next step.
● If the stapler unit does not move correctly or moves erratically, perform the following steps:
ENWW Tools for troubleshooting 591
a. Check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the
FFC if necessary.
b. Check the FFC connectors and cable mounting areas.
c. If the error persists, replace the stapler assembly.
2. Test the stapler-shift home-position sensor PI120 using the finisher component test from the
product control panel.
● If the sensor does not change state when the stapler unit is moved from the home position,
perform the following steps:
a. Make sure that the sensor is securely fastened to the chassis.
b. Carefully clean the sensor body by gently blowing clean air across the sensor to
remove dust band debris.
c. Make sure that connector J5 on the stacker controller PCA is fully seated and not
damaged. Check the wiring at the sensor.
d. If the error persists, replace the stapler assembly.
NOTE: The stapler assembly includes the stapler-shift home position sensor PI120,
stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC).
66.80.38
Description
Stacker Stapler Mechanism Failed
Occurs when stapler-alignment-interference sensor (PI116) is activated, signaling that the stapler unit
is not in its proper position for stapling to occur. This is to prevent damage to stapler from occurring
when stapler is positioned over one of the three stoppers when the signal to staple has been sent.
Recommended action
1. If the stapler unite does not move correctly or moves erratically, check the flat-flexible cable
(FFC) for damage (dents, folds, and/or tears). Replace the FFC if necessary.
2. If the stacker controller PCA was recently replaced, adjust the staple alignment and staple
position.
3. If the stapler is not positioned over a stopper when this error occurs, perform the following steps:
a. Make sure that the stapler unit is correctly mounted and securely fastened to the base.
b. Make sure that the sensor is not obstructed or damaged. Make sure that the sensor flag is
not damaged, moves freely, and is aligned correctly with the sensor body.
c. If the error persists, replace the stapler subassembly.
NOTE: The stapler subassembly includes the stapler unit and base.
592 Chapter 2 Solve problems ENWW
66.80.46
Description
Stacker Staple Slide motor error
Finisher upper stapler shift motor failure (M105).
This error occurs when the stapler does not leave the stapler-shift home-position sensor (PI110) after
the stapler-shift motor (M105) has driven for 5 seconds.
This error also occurs when the stapler fails to return to the stapler-shift home-position sensor (PI110)
after the stapler-shift motor (M105) has driven for 20 seconds.
Recommended action
Control panel diagnostics: M105 Staple Motor (Staple-Shift Motor) and PI110 Stapler Home Sensor
(Stapler Home Position Sensor).
1. Test the upper stapler-shift motor M105 using the finisher component test from the product
control panel.
● If the stapler unit moves correctly, proceed to the next step.
● If the stapler unit does not move correctly or moves erratically, perform the following steps:
a. Check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the
FFC if necessary.
b. Check the FFC connectors and cable mounting areas.
c. If the error persists, replace the stapler assembly.
2. Test the stapler-shift home-position sensor PI110 using the finisher component test from the
product control panel.
● If the sensor does not change state when the stapler unit is moved from the home position,
perform the following steps:
a. Make sure that the sensor is securely fastened to the chassis.
b. Carefully clean the sensor body by gently blowing clean air across the sensor to
remove dust band debris.
c. Make sure that connector J6 and interconnect J1040 on the stacker controller PCA is
fully seated and not damaged. Check the wiring at the sensor.
d. If the error persists, replace the stapler assembly.
NOTE: The stapler assembly includes the stapler-shift home position sensor PI110
stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC).
66.80.51
Description
System error (FW error)
Recommended action
Turn the product off, and then on.
ENWW Tools for troubleshooting 593
66.80.55
Description
System error 5 (FW error)
Recommended action
Turn the product off, and then on.
66.80.56
Description
System error 6 (FW error)
Recommended action
Turn the product off, and then on.
66.80.57
Description
System error 7 (FW error)
Recommended action
Turn the product off, and then on.
66.80.58
Description
System error 8 (FW error)
Recommended action
Turn the product off, and then on.
66.80.59
Description
System error 9 (FW error)
Recommended action
Turn the product off, and then on.
66.80.60
Description
System error 10 (inter-page delay mismatch)
Recommended action
Turn the product off, and then on.
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66.80.61
Description
System error 11 (lifter task trouble)
Recommended action
Turn the product off, and then on.
66.80.62
Description
System error 12 (inter-page delay mismatch)
Recommended action
Turn the product off, and then on.
66.80.63
Description
System error 13 (FW error)
Recommended action
Turn the product off, and then on.
66.80.64
Description
System error 14 (FW error)
Recommended action
Turn the product off, and then on.
66.80.65
Description
System error 15 (FW error)
Recommended action
Turn the product off, and then on.
66.80.70
Description
Page-info in flush
Recommended action
Turn the product off, and then on.
ENWW Tools for troubleshooting 595
66.80.71
Description
Flush request in PDLV
Recommended action
Turn the product off, and then on.
66.80.72
Description
Delivery notice error
Recommended action
Turn the product off, and then on.
66.80.73
Description
Flush request in checking paper path
Recommended action
Turn the product off, and then on.
66.80.74
Description
Checking paper path start in PDLV
Recommended action
Turn the product off, and then on.
66.80.75
Description
Flush request in flush
Recommended action
Turn the product off, and then on.
66.80.76
Description
Non-flush complete
596 Chapter 2 Solve problems ENWW
Recommended action
1. Follow the instructions in online help.
2. Turn he product off and turn it on.
3. If the error continues, see the Output finishing device service manual for detailed instructions.
66.90.10
Description
Booklet Interlock Switch Error
There are three switches in the Booklet Maker finisher: SW1 (the saddle-guide switch also known as
the inlet-door switch), SW3 (the booklet-ejection-door switch), and MS31 (the front-door switch). The
Stapler/Stacker finisher only has one switch, MS31 for the front door of the finisher. All three switches
detect if the associated door or guide plate is open or closed. Each one of the switches also has a
sensor (SW1/PI9, SW3/PI3, and MS31/PI32) that acts as a backup and detects the same information
as the switches.
The error occurs when all the doors and guides are closed and there is a mismatch in readings
between the sensors and the switches. For example, the front door finisher door is closed, PI32
senses the door is closed, but MS31 senses the door is still open.
Associated finisher door and guide switches and sensors are as follows:
● Saddle-guide switch SW1 and saddle-guide sensor PI9
● Booklet-ejection-door switch SW3 and booklet-ejection-door sensor PI3
● Front-door switch MS31 and front-door sensor PI32
Recommended action
Control panel diagnostics: PI32 (front-door-1 sensor), PI3 (booklet door-1 sensor, also known as
booklet-delivery-door sensor), PI9 (front-door-2 sensor, also known as the saddle-guide-door sensor
or inlet-door sensor), SW3 (booklet-door 2).
1. Using the diagnostic tests from the product control panel, try to isolate which door or guide and
sensor is causing the error.
2. Make sure that the sensors are securely fastened to the chassis.
3. Check the switches and sensors for damage and clean the sensors by gently blowing clean air
into the sensor to remove dust and debris.
4. Check the wiring at the switches and sensors.
5. Check the tabs that activate the switches and sensors on the doors and guides for damage.
Make sure that the tabs are aligned with the switches and sensors. Replace the doors and
guides as necessary.
6. Make sure that the following connectors are fully seated and not damaged:
● Stack controller PCA
ENWW Tools for troubleshooting 597
● J719 (MS31)
● J707 (PI32)
● Saddle-stitcher controller PCA
● J4 (SW1)
● J10 (PI9)
● J4 (SW3)
● J11 (PI3)
7. If the error persists, replace the PCA (stacker controller PCA or saddle-stitcher controller PCA)
that is associated with the failed switch/sensor.
66.90.29
Description
Booklet Staple Motor Error (Rear)
The Booklet Maker stitch staplers do not move to different locations in relation to the paper like the
main stapler. The only movement is through the movement of the rotary cam located on the stapler
unit itself, during the actual stapling of the booklet. The stitch-home-position switch (SW5) is part of
the rear-stitch stapler unit and senses the stapler opening and closing during stapling by the motion of
the rotary drive cam. Like SW5, the stitch motor (M6) is also part of the overall stitch stapler unit and
replacement requires the replacement of the saddle-stapler assembly.
This error occurs when the rear booklet-maker-stapler stitching-home-position sensor (SW5) does not
turn on when the stitch motor (rear) (M6) has driven forward for 0.5 seconds.
This error also occurs when the rear booklet-maker-stapler stitching-home-position sensor (SW5)
does not turn off when the stitch motor (rear) (M6) has driven forward for 0.5 seconds.
Recommended action
1. Check the rear-stitch stapler for jammed staples.
2. Clear jammed staples, and then check the staple unit for damage. Retest the stapler.
● If the error continues, check the following items:
a. Make sure that HP-approved staples are used.
b. Replace the staple cartridge with one containing HP-approved staples.
c. If the error continues, replace the saddle-stapler assembly.
● If the error persists, but no damage is found, proceed to the next step.
3. Make sure that connector J8 on the saddle-stitcher controller PCA is fully seated and not
damaged.
4. Check the wiring at the rear-saddle-stitch stapler and the saddle-stapler assembly for damage
and correct seating.
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5. Check the connector that the saddle-stitch-stapler assembly engages inside the finisher for
damage and foreign material, as well as for correct seating with the saddle-stitch-stapler
assembly.
6. If the error persists, replace the saddle-stitcher controller PCA.
66.90.30
Description
Booklet Staple Motor Error (Front)
The Booklet Maker stitch staplers do not move to different locations in relation to the paper like the
main stapler. The only movement is through the movement of the rotary cam located on the stapler
unit itself, during the actual stapling of the booklet. The stitch-home-position switch (SW7) is part of
the front-stitch stapler unit and senses the stapler opening and closing during stapling by the motion
of the rotary drive cam. Like SW7, the stitch motor (M7) is also part of the overall stitch stapler unit
and replacement requires the replacement of the saddle-stapler assembly.
This error occurs when the front booklet-maker-stapler stitching-home-position sensor (SW7) does
not turn on when the stitch motor (front) (M7) has driven forward for 0.5 seconds.
This error also occurs when the front booklet-maker-stapler stitching-home-position sensor (SW7)
does not turn off when the stitch motor (front) (M7) has driven forward for 0.5 seconds.
Recommended action
1. Check the front-stitch stapler for jammed staples.
2. Clear jammed staples, and then check the staple unit for damage. Retest the stapler.
● If the error continues, check the following items:
a. Make sure that HP-approved staples are used.
b. Replace the staple cartridge with one containing HP-approved staples.
c. If the error continues, replace the saddle-stapler assembly.
● If the error persists, but no damage is found, proceed to the next step.
3. Make sure that connector J8 on the saddle-stitcher controller PCA is fully seated and not
damaged.
4. Check the wiring at the front-saddle-stitch stapler and the saddle-stapler assembly for damage
and correct seating.
5. Check the connector that the saddle-stitch-stapler assembly engages inside the finisher for
damage and foreign material, as well as for correct seating with the saddle-stitch-stapler
assembly.
6. If the error persists, replace the saddle-stitcher controller PCA.
66.90.41
Description
Booklet Nip Motor Error
ENWW Tools for troubleshooting 599
The paper-fold motor (M2), which is located in the booklet making area of the finisher, drives the
rotation of the folding rollers to create desired fold in the paper.
The error occurs when the number of pulses by the paper-fold-motor clock sensor (PI4) is less than
the expected standard value.
This error also occurs when the status of the paper-fold home-position sensor (PI21) does not change
when the paper-fold motor (M2) has driven for 3 seconds.
Recommended action
1. Check the area around the folding rollers for a jam.
2. Test the paper-fold motor M2 using the finisher component test from the product control panel.
● If the folding rollers rotate correctly, perform the following steps:
a. Check sensor PI4 and sensor PI21 for damage.
b. Make sure that the sensor flags are not damaged, move freely, and are correctly
aligned with the PI48 and PI21 sensor bodies.
c. Make sure that the sensors are securely fastened to the chassis.
d. Carefully clean each sensor body with a clean, lint-free cloth, or gently blow clean air
across each sensor to remove dust and debris.
e. Make sure that connector J3 on the saddle-stitcher controller PCA is fully seated and
not damaged. Check the wiring at the PI4 sensor.
f. Make sure that connector J18 on the saddle-stitcher controller PCA is fully seated and
not damaged. Check the wiring at the PI21 sensor.
g. If the error persists, replace sensor PI4 or PI21.
h. If the error persists, replace the saddle-stitcher controller PCA.
● If the folding rollers do not rotate correctly, perform the following steps:
a. Check the folding-roller gears and connecting gears between the paper-fold motor M2
and the folding rollers for damage. Replace components as necessary.
b. Check the folding rollers for wear and damage. Replace components as necessary.
c. If the error persists, replace the motor-mount assembly.
NOTE: The motor-mount assembly includes the paper-fold motor M2 and the paperfold
motor-clock sensor PI4.
d. If the error persists, replace the saddle-stitcher controller PCA.
66.90.42
Description
Booklet Paper Position Select Motor Error
The paper-positioning-plate motor (M4), located in the booklet making area of the finisher, controls
the up and down positioning of the stacked paper for stitch stapling and folding.
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The error occurs when the paper-positioning-plate home-position sensor (PI7) does not turn on when
the paper-positioning-plate motor (M4) has driven for 1500 pulses.
This error also occurs when the paper-positioning-plate home-position sensor (PI7) does not turn off
when the paper-positioning-plate motor (M4) has driven for 300 pulses.
Recommended action
Control panel diagnostics: M4-guide plate motor (paper-positioning-plate motor).
1. Test the paper-positioning-plate motor M4 using the finisher component test from the product
control panel.
During the test, observe the movement of the booklet-maker-guide plate, and make sure it is not
obstructed or damaged.
2. Remove the booklet maker output bin to gain access to the paper-position-plate home-position
sensor PI7 and delivery door.
3. Remove the plate that holds PI7, and then carefully clean the sensor body by gently blowing
clean air across the sensor to remove dust and debris.
4. Make sure that the sensor is securely fastened to the plate.
5. Check the wiring at the sensor.
6. If the error persists, replace sensor PI7 and the positioning-plate assembly together.
7. If the error persists, replace the stacker controller PCA.
66.90.43
Description
Booklet Paper Guide Motor Error
The guide motor (M3), located in the booklet-making area of the finisher, controls the position of the
guide plate. The guide plate is positioned in front of the folding rollers as the paper stack is being
stapled, allowing the bottom edge of the paper to smoothly pass by the folding rollers. When the
stacked paper is lowered to the folding position, the guide motor (M3) lowers the guide plate out of
the way to allow the paper stack to be pushed into the folding rollers.
This error occurs when the guide-home-position sensor (PI13) does not turn on when the guide motor
(M3) has driven for 700 pulses.
This error also occurs when the guide-home-position sensor (PI13) does not turn off when the guide
motor (M3) has driven for 50 pulses.
Recommended action
Control panel diagnostics: M3 guide motor.
1. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
2. Make sure that the sensor is securely fastened to the plate.
3. Check the wiring at the sensor.
4. Check sensor PI13 for damage.
ENWW Tools for troubleshooting 601
5. Check the guide, gears, and gear tracks on the front and rear frame for damage. Replace
components as necessary.
6. If the error persists, replace the guide motor M3 and the guide-home-position sensor PI13
together.
66.90.44
Description
Booklet Align Motor Error
The alignment motor (M5), located in the booklet making area of the finisher, drives the two alignment
plates that adjust the side edges of the stacked paper so that the sheets of paper in the stack is
perfectly aligned with one another.
This error occurs when the aligning-plate home-position sensor (PI5) does not turn on when the
aligning-plate motor (M5) has driven for 500 pulses.
This error also occurs when the aligning-plate home-position sensor (PI5) does not turn off when the
aligning-plate motor (M5) has driven for 50 pulses.
Recommended action
Observe the alignment plates during a Booklet Maker stacking operation.
If the alignment plates move during the operation, perform the following steps:
1. Check sensor PI5 for damage.
2. Make sure that the sensor flag is not damaged, moves freely, and is correctly aligned with the
sensor body.
3. Make sure that the sensor is securely fastened to the plate.
4. Carefully clean the sensor body by gently blowing clean air across the sensors to remove dust
and debris.
5. If the alignment plates or the alignment-plates drive gear has been removed or replaced, make
sure that the plates are correctly aligned with each other on the drive gear.
If the alignment plates do not move during the operation, perform the following steps:
1. Remove motor M5 and check the gears between the motor and alignment plates for damage.
Replace components as necessary.
2. Make sure that connector J7 on the saddle-stitcher controller PCA is fully seated and not
damaged.
3. Check the wiring at the M5 motor.
4. If the error persists, replace the alignment motor M5.
5. If the alignment plates or the alignment-plates drive gear has been removed or replaced, make
sure that the plates are correctly aligned with each other on the drive gear.
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66.90.45
Description
Booklet Push Motor Error
This error occurs when the paper-pushing-plate home-position sensor (PI14) does not turn on when
the paper-pushing-plate motor (M8) has driven for 0.3 seconds.
This error can also occur under one of the these conditions:
● When the paper-pushing-plate home-position sensor (PI14) does not turn off when the paperpushing-
plate motor (M8) has driven for 80 ms
● When the paper-pushing-plate leading-edge-position sensor (PI15) does not turn off when the
paper-pushing-plate motor (M8) has driven for 80 ms
● When the number of pulses detected by the paper-pushing-plate-motor clock sensor (PI1) is less
than the expected standard value
● When the paper-pushing-plate leading-edge-position sensor (PI15) does not turn on when the
paper-pushing-plate motor (M8) has driven for 0.3 seconds
Recommended action
1. Open the front finishing door, and then activate the front-door switch (MSW31) and front-door
sensor (PI32) so that the finisher will operate with the front door open
2. Turn the engine and finisher power off to clear the error, and then turn the power on.
WARNING! Operating the finisher with the front door open exposes moving parts that can
cause serious injury. Be very careful operating the finisher with the front door open.
3. Observe the paper-pushing plate motor M8 (located in the lower-right front corner of the
finisher), associated gears, and the paper-pushing plate for proper motion.
● If motor M8 does not rotate, replace the motor-mount assembly.
NOTE: The motor-mount assembly includes the paper-pushing-plate motor M8.
● If motor M8 does rotate, but the paper-pushing plate does not move or moves erratically,
check the drive gears and paper-pushing plate for wear or damage. Replace components
as necessary.
● If motor M8 does rotate and the paper-pushing plate moves correctly, the plate movement
sensors might have failed.
a. Inspect the paper-pushing-plate home-position sensor PI14, pushing-plate leadingedge-
position sensor PI15, and paper-pushing-motor clock sensor PI1.
b. Make sure that the sensors are securely fastened to the chassis.
c. Check sensor PI4, sensor PI15, and sensor PI1 for damage.
d. Make sure that connectors J6, J9, and J23 on the saddle-stitcher controller PCA are
fully seated and not damaged.
e. Check the wiring at the sensors.
f. If the error persists, replace the saddle-stitcher controller PCA.
ENWW Tools for troubleshooting 603
66.90.49
Description
Booklet Nip Motor Error or Booklet Push Motor Error
Finisher - paper-pushing-plate motor (M8).
Error occurs when the paper-pushing-plate home-position sensor (PI14 or PI 15) does not turn on
when the paper-pushing-plate motor (M8) has been driven for 0.3 seconds.
Also occurs when the paper-pushing-plate home-position sensor (PI14 or PI15) does not turn off
when the paper-pushing-plate motor (M8) has been driven for 80 ms.
Also occurs when the number of pulses detected by the paper-pushing-plate-motor clock sensor
(PI14 or PI15) is less than expected standard value
Recommended action
1. Open the front finishing door, and activate the front-door switch (MSW31) and front-door sensor
(PI32) so that the finisher will operate with the front door open. .
2. Turn the engine and finisher power off to clear the error, and then turn the power on.
WARNING! Operating the finisher with the front door open exposes moving parts that can
cause serious injury. Be very careful operating the finisher with the front door open.
3. Use the control-panel menus to begin a booklet making operation. Observe the paper-pushing
plate motor M8 (located in the lower-right front corner of the finisher), associated gears, and the
paper-pushing plate for proper motion.
NOTE: The motor-mount assembly includes the paper-pushing-plate motor M8.
4. If motor M8 does rotate but the paper-pushing plate does not move or moves erratically, check
the drive gears and paper-pushing plate for wear or damage. Replace components as
necessary.
5. If motor M8 does rotate and the paper-pushing plate moves properly, the plate movement
sensors might have failed.
6. Inspect the paper-pushing-plate home-position sensor PI14, pushing plate leading-edge-position
sensor PI15, and paper-pushing-motor clock sensor PI1.
7. Make sure that the sensors are securely fastened to the chassis.
Check sensor PI4, sensor PI15, and sensor PI1 for damage.
8. Verify that connectors J6, J9, and J23 on the saddle-stitcher controller PCA are fully seated and
not damaged. Check the wiring at the sensors
9. ONLY if the error persists and none of the previous steps correct the problem, replace the
saddle-stitcher controller PCA.
66.90.50
Description
Booklet-CPU sequence error
604 Chapter 2 Solve problems ENWW
Recommended action
1. Follow the instructions in the online help.
2. Turn the product off, and then on.
3. If the error persists, see the output finishing device service manual for detailed instructions.
69.11.YZ
Description
There is a duplexer error.
Recommended action
1. Turn the product off, and then on.
2. If the error persists, replace the duplexer.
70.XX.YY Error Messages
70.00.00 Error To continue turn off then on
Description
The product experienced a DC controller failure.
Recommended action
1. Turn the product off, and then on.
2. If the error persists, replace the DC controller.
80.XX.YY, 82.XX.YY Error Messages
80.0X.YY Embedded Jetdirect Error
Description
An Embedded HP JetDirect print server critical error has occurred.
● 80.01.80: (event log) No heartbeat
● 80.01.81: (event log) Reclaim timeout
● 80.01.82: (event log) Invalid data length
● 80.01.8B: (event log) Invalid max outstanding packet header field
● 80.01.8C: (event log) Invalid channel mapping response
● 80.03.01: (event log) No PGP buffers
● 80.03.02: (event log) Channel table full
● 80.03.03: (event log) Producer index not reset
● 80.03.04: (event log) Consumer index not reset
ENWW Tools for troubleshooting 605
● 80.03.05: (event log) Queue position size too small
● 80.03.06: (event log) Transport overflow
● 80.03.07: (event log) No overflow packets
● 80.03.08: (event log) Invalid identify response
● 80.03.09: (event log) Invalid channel map return status
● 80.03.10: (event log) Invalid reclaim return status
● 80.03.12: (event log) Datagram invalid buffer
● 80.03.13: (event log) Max stream channels
● 80.03.14: (event log) Max datagram channels
● 80.03.15: (event log) Card reset failed
● 80.03.16: (event log) Self-test failure
● 80.03.17: (event log) Unknown PGP packet
● 80.03.18: (event log) Duplicate I/O channel
Recommended action
1. Turn the product off, and then on.
2. Remove the RJ45 cable.
3. Turn the product off, and then on.
4. Reconnect the RJ45 cable.
5. If the error persists, replace the formatter.
82.73.46, 82.73.47
Description
A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk
hardware.
Recommended action
1. Turn the product off, and then on.
2. Use the Clean Disk item in the Preboot menu.
3. Reload the firmware.
98.0X.0Y Error Messages
98.00.01 or 98.01.00 Corrupt data in firmware volume
Description
Data corrupt has occurred in the firmware volume.
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Recommended action
1. Turn the product off, and then on.
2. Use the Clean Disk item in the Preboot menu.
3. Reload the firmware.
98.00.02 Corrupt data in the solutions volume
Description
Data corrupt has occurred in the solutions volume.
Recommended action
1. Turn the product off, and then on.
2. Use the Clean Disk item in the Preboot menu.
3. Reload the firmware.
98.00.03 Corrupt data in the configuration volume
Description
Data corrupt has occurred in the configuration volume.
Recommended action
1. Turn the product off, and then on.
2. Download the firmware again, and then attempt the upgrade again.
3. Use the Clean Disk item in the Preboot menu.
4. Reload the firmware.
98.00.04 Corrupt data in the job data volume
Description
Data corrupt has occurred in the job data volume.
Recommended action
1. Turn the product off, and then on.
2. Rerun the file erase function.
99.XX.YY Error Messages
99.00.01 Upgrade not performed file is corrupt
Description
A remote firmware upgrade (RFU) was not performed.
This is a CRC error in the firmware image (bad image).
ENWW Tools for troubleshooting 607
Recommended action
Download the RFU file, and then attempt the upgrade again.
99.00.02 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed.
The issue is an I/O timeout when reading the header number and size. It indicates a problem with the
network environment, not the product.
Recommended action
The most common cause is an issue with the network environment.
Make sure that there is a good network connection to the product, and then attempt the firmware
upgrade again, or upgrade using the USB walk-up port.
99.00.03 Upgrade not performed error writing to disk
Description
A remote firmware upgrade (RFU) was not performed.
This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check
the connection to the hard disk or replace the hard disk.
Recommended action
1. Download the RFU file, and then attempt the upgrade again.
2. If the error persists, run the Clean Disk process from the Preboot menu.
You will need to download the firmware from the Preboot menu.
3. If the error persists, replace the hard disk.
99.00.04 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed.
The issue is an I/O timeout when reading the header.
Recommended action
The most common cause is an issue with the network environment.
Make sure that there is a good network connection to the product, and then attempt the firmware
upgrade again, or upgrade using the USB walk-up port.
99.00.05 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed.
The issue is an I/O timeout when reading image data.
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Recommended action
The most common cause is an issue with the network environment.
Make sure that there is a good network connection to the product, and then attempt the firmware
upgrade again, or upgrade using the USB walk-up port.
99.00.06 Upgrade not performed error reading upgrade
Description
A remote firmware upgrade (RFU) was not performed.
The issue is an unexpected read error when reading the header number and size.
Recommended action
1. Download the RFU file, and then attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.00.07 Upgrade not performed error reading upgrade
Description
A remote firmware upgrade (RFU) was not performed.
The issue is an unexpected read error when reading the rest of the header.
Recommended action
1. Download the RFU file, and then attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.00.08 Upgrade not performed error reading upgrade
Description
A remote firmware upgrade (RFU) was not performed.
The issue is an unexpected read error when reading image data.
Recommended action
1. Download the RFU file, and then attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.00.09 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
The RFU was canceled by the user.
Recommended action
Resend the RFU.
ENWW Tools for troubleshooting 609
99.00.10 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
The RFU was canceled by the user when reading the header number and size.
Recommended action
Resend the RFU.
99.00.11 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
The RFU was canceled by the user when reading the rest of the header.
Recommended action
Resend the RFU.
99.00.12 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed.
The header number is 1, but the header size does not match version 1 size.
Recommended action
Download the RFU file again.
Make sure that you download the file for the correct product model, and then resend the RFU.
99.00.13 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed.
The header number is 2, but the header size does not match version 2 size.
Recommended action
Download the RFU file again.
Make sure that you download the file for the correct product model, and then resend the RFU.
99.00.14 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed.
The file is invalid.
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Recommended action
Download the RFU file again.
Make sure that you download the file for the correct product model, and then resend the RFU.
99.00.2X
Description
There is a compatibility issue with the firmware. The specific message varies depending on the
cause, but the solution for each message is the same.
● 99.00.20 (event log)
The bundle is not for this product.
● 99.00.21 (event log)
The bundle is not signed with the correct signature, or the signature is invalid.
● 99.00.22 (event log)
The bundle header version is not supported by this firmware.
● 99.00.23 (event log)
The package header version is not supported by this firmware.
● 99.00.24 (event log)
The format of the bundle is invalid.
● 99.00.25 (event log)
The format of the package is invalid.
● 99.00.26 (event log)
A CRC32 check did not pass.
● 99.00.27 (event log)
An I/O error occurred while downloading the bundle.
Recommended action
Download the correct firmware file from www.hp.com, and then resend the firmware upgrade.
99.00.27 only:
1. Turn the product off, and then on.
2. Resend the firmware upgrade.
3. If the error persists, try installing the upgrade by another method (USB or Embedded Web
Server).
ENWW Tools for troubleshooting 611
99.01.XX
Description
A firmware install error has occurred. The specific message varies depending on the cause, but the
solution for each message is the same.
● 99.01.00
● 99.01.10
● 99.01.20
● 99.01.21
Recommended action
Reload the firmware.
99.02.01
Description
Firmware installation was successful.
Recommended action
No action necessary.
99.02.09
Description
Firmware upgrade cancelled by user.
Recommended action
No action necessary.
99.09.60 Unsupported disk
Description
This is a Preboot menu error.
The hard disk currently installed is not recognized or supported by the product.
Recommended action
Install the correct hard disk for this product.
99.09.61 Unsupported disk
Description
This is a Preboot menu error.
The installed disk is installed in a product configured for an encrypted hard disk..
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Recommended action
Access the Preboot menu, and then select Lock Disk to lock the disk.
99.09.62 Unknown disk
Description
This error indicates that there is an encryption mismatch between the HDD and the formatter. This
typically happens because an HDD was swapped into a device from another device.
Recommended action
Install a new disk or use the Preboot menu unlock the disk.
If a disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot,
and then reload the firmware and lock the disk.
99.09.63 Incorrect disk
Description
This error indicates that the expected encrypted HDD is not present.
This is expected behavior when installing a new HDD in a device where the previous HDD was
encrypted.
Recommended action
Follow the procedure to load firmware on a new hard disk, and then lock the disk to this product.
99.09.64 Disk malfunction
Description
A fatal hard disk failure has occurred.
Recommended action
Replace the hard disk.
99.09.65 Disk data error
Description
Disk data corruption has occurred.
Recommended action
Use the Clean Disk procedure from the Preboot menu, and then resend the RFU.
99.09.66 No disk installed
Description
A disk drive is not installed in the product.
ENWW Tools for troubleshooting 613
Recommended action
1. Install a compatible hard disk drive.
2. If a compatible hard disk is installed, reseat the hard disk to make sure that it is connected
correctly.
3. If the error persists, replace the hard disk drive.
99.09.67 Disk is not bootable please download firmware
Description
This is an error indicating that there is no firmware installed on the disk. This is usually the result of
installing a new disk or performing a Clean Disk operation from the Preboot menu.
Recommended action
1. Press any button to continue to the main Preboot menu.
2. Press the Help button to see the help text for the error.
3. Select the Administration menu.
NOTE: If there is a password assigned to the Administrator, a prompt to enter the product
displays. Enter the password to proceed.
4. Select the Download item, and then download the latest firmware.
The user can now download a new firmware bundle to the product.
99.09.67 Disk is not bootable please download firmware
Description
This is an error indicating that there is no firmware installed on the disk. This is usually the result of
installing a new disk or performing a Clean Disk operation from the Preboot menu.
Recommended action
1. Press any button to continue to the main Preboot menu.
2. Press the Help button to see the help text for the error.
3. Select the Administration menu.
NOTE: If there is a password assigned to the Administrator, a prompt to enter the product
displays. Enter the password to proceed.
4. Select the Download item, and then download the latest firmware.
The user can now download a new firmware bundle to the product.
99.XX.YY
Description
A message of this form indicates a firmware installation error.
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Recommended action
Reload the firmware.
Alpha Error Messages
<binname> full Remove all paper from bin
Description
The specified output bin is full.
Recommended action
Empty the bin to continue printing.
<Supply> almost full
Description
Toner Collection bottle is almost full.
10.31.60 (event code)
Toner collection unit
Recommended action
Replace the toner collection unit
<Supply> low OR Supplies low
Description
The product indicates when a supply level, or more than one supply, is low. Actual toner cartridge life
might vary. You do not need to replace the toner cartridge at this time unless print quality is no longer
acceptable.
When multiple supplies are low, more than one event code is recorded.
● 10.00.60 (event code) Black print cartridge
● 10.01.60 (event code) Cyan print cartridge
● 10.02.60 (event code) Magenta print cartridge
● 10.03.60 (event code) Yellow print cartridge
● 10.22.60 : (event code) Transfer kit
● 10.23.60 : (event code) Fuser Kit
Recommended action
If print quality is no longer acceptable, replace the supply.
HP recommends that the customer have a replacement supply available to install when print quality is
no longer acceptable.
ENWW Tools for troubleshooting 615
NOTE: When an HP supply has reached its approximate end of life, the HP Premium Protection
Warrant ends.
<Supply> very low OR Supplies very low
Description
The product indicates when a supply level, or more than one supply, is low. Actual toner cartridge life
might vary. You do not need to replace the toner cartridge at this time unless print quality is no longer
acceptable.
When multiple supplies are low, more than one event code is recorded.
● 10.00.70 (event code) Black print cartridge
● 10.01.70 (event code) Cyan print cartridge
● 10.02.70 (event code) Magenta print cartridge
● 10.03.70 (event code) Yellow print cartridge
● 10.22.70 : (event code) Transfer kit
● 10.23.70 : (event code) Fuser Kit
Recommended action
If print quality is no longer acceptable, replace the supply.
HP recommends that the customer have a replacement supply available to install when print quality is
no longer acceptable.
NOTE: When an HP supply has reached its approximate end of life, the HP Premium Protection
Warrant ends.
<Tray X> lifting
Description
The product is in the process of lifting paper in the indicated tray.
● X = 2: Tray 2
● X = 3: Tray 3
● X = 4: Tray 4
● X = 5: Tray 5
Recommended action
No action necessary.
[File System] device failure To clear touch “OK”
Description
The specified device has failed.
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Recommended action
Touch the OK button to clear the error.
[File System] file operation failure To clear touch “OK”
Description
A PJL file system command attempted to perform an invalid operation.
Recommended action
Touch the OK button to clear the error.
[File System] file system is full To clear touch “OK”
Description
A PJL file system command could not store something on the file system because the file system is
full.
Recommended action
Touch the OK button to clear the error.
[File System] is not initialized
Description
This file-storage component must be initialized before use.
Recommended action
Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system.
[File System] is write protected
Description
The file system device is protected and no new files can be written to it.
Recommended action
Touch the OK button to clear the error.
Accept bad signature
Description
The product is performing a remote firmware upgrade and the code signature is invalid.
Recommended action
Download the correct firmware upgrade file for the product, and then reinstall the upgrade. See the
product user guide for more information.
ENWW Tools for troubleshooting 617
ADF not detected
Description
The ADF was not detected when the product initialized.
Recommended action
Make sure that the document feeder cables are connected and fully seated.
Bad duplexer connection
Description
This message indicates that the duplexer is not connected properly or has been pulled out and must
be reinserted before printing can continue.
Recommended action
1. Turn the product off, and then on.
2. Reconnect the duplexer.
3. If the error persists, replace the duplexer.
Bad optional tray connection
Description
The optional tray is not connected, not connected correctly, or a connection is not working correctly.
Recommended action
1. Turn the product off.
2. Remove and then reinstall the optional tray.
3. Reconnect the connectors for the tray.
4. Turn the product on.
5. If the error persists, replace the connector for the tray.
Calibration reset pending
Description
A calibration reset occurs when all jobs are processed.
Recommended action
To begin the reset sooner, cancel all jobs by pressing the Stop button
Canceling
Description
The product is canceling the current job.
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Recommended action
No action necessary.
Canceling...<jobname>
Description
The product is canceling the current job <jobname>.
Recommended action
No action necessary.
Cartridge Low
Description
This message displays even though the toner cartridge is new.
Recommended action
1. Remove, and then reinstall the toner cartridge.
2. Make sure a genuine HP supply is used.
3. If the error persists, replace the toner cartridge.
Cartridge Memory Abnormal
Description
This message displays even though the toner cartridge is new.
Recommended action
1. Remove, and then reinstall the toner cartridge.
2. Reconnect connector (J305) on the DC controller PCA.
3. If the error persists, replace the toner cartridge.
Cartridge Out
Description
This message displays even though the toner cartridge is new.
Recommended action
1. Remove, and then reinstall the toner cartridge.
2. Make sure a genuine HP supply is used.
3. If the error persists, replace the toner cartridge.
Checking engine
Description
The product is conducting an internal test.
ENWW Tools for troubleshooting 619
Recommended action
No action necessary.
Checking paper path
Description
The product is checking for possible paper jams.
Recommended action
No action necessary.
Chosen personality not available To continue, touch “OK”
Description
A print job requested a product language (personality) that is not available for this product. The job
will not print and will be cleared from memory.
Recommended action
Print the job by using a print driver for a different language, or add the requested language to the
product (if possible). To see a list of available personalities, print a configuration page.
Clearing event log
Description
This message is displayed while the event log is cleared. The product exits the menus when the
event log has been cleared.
Recommended action
No action necessary.
Clearing paper path
Description
The product is attempting to eject jammed paper.
Media is detected in the paper path. The product will attempt to eject it.
Recommended action
No action necessary. Check the progress at the bottom of the control panel display.
If a jam is not cleared, remove the media.
Close Front door
Description
The front door of the product is open.
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Recommended action
1. Close the door.
2. Run the switch test in the sensor monitor mode to verify that the front door open detection switch
is functioning properly. If it is not, replace the front door open detection switch
3. Reconnect the connector (J9939) of the front door open detection switch and connector (J119)
on the DC controller PCA.
4. Check the sensor flag on the front door open detection sensor. If the flag is damaged, replace
the front door assembly.
Close Fuser cover door
Description
The fuser cover door is open or message appears even though the door is closed.
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the fuser cover open detection
sensor is functioning properly. If it is not, replace the fuser cover open detection sensor
2. Reconnect the connector (J2034) of the fuser cover open detection sensor, intermediate
connector (J1995) and connector (J108) on the DC controller PCA
3. Check the sensor flag on the fuser cover. If the flag is damaged, replace the fuser
Close Left door Close Output Accessory Bridge
Description
The left door of the product is open.
The output accessory bridge is open.
Recommended action
1. Close the door. Close the output bridge
2. Reconnect the connector (J2204) of the IPTU door open detection sensor and connector
(J7006) on the IPTU controller PCA.
3. Reconnect the connector (J2204) of the left door open detection switch and connector (J7006)
on the DC controller PCA.
4. Check the sensor flag on the left door or the IPTU top cover. If the flag is damaged, replace the
left door assembly or replace the IPTU top cover assembly.
Close Lower Right door
Description
The optional paper feeder right door is open.
Recommended action
3x500-sheet paper deck:
ENWW Tools for troubleshooting 621
1. Reconnect the connector (J8313) of the right door open detection switch and connector (J8102)
on the PD controller PCA
2. Check the sensor flag on the PD right door assembly. If the flag is damaged, replace the PD
right door assembly.
3,500-sheet paper deck:
1. Reconnect the connector (J929) of the right door open detection switch and connector (J3006)
on the HCI controller PCA.
2. Check the sensor flag on the Paper deck right door assembly. If the flag is damaged, replace the
PD right door assembly
Close output accessory bridge
Description
The output accessory bridge is open.
Recommended action
1. Close the output accessory bridge.
2. Use sensor test to check functionality of sensor for bridge open.
Close Secondary Registration assembly cover
Description
The T2 Secondary Registration assembly cover is open or message appears even though the cover
is closed
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the T2 assembly cover open
detection sensor is functioning properly. If it is not, replace the T2 ass'y cover open detection
sensor
2. Reconnect the connector (J2033) of the T2 assembly cover open detection sensor, intermediate
connector (J9961) and connector (J125) on the DC controller PCA
3. Check the sensor flag on the T2 assembly cover. If the flag is damaged, replace the ITB duct
Close stapler/stacker multi bin mailbox door
Description
This message displays even though the stapler/stacker multi bin mailbox door is closed.
Recommended action
1. Reconnect the connector (J465) on the stapler/stacker controller PCA.
2. Check the stapler/stacker door sensor flag. If the flag is damaged, replace the sensor flag.
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Close Upper Right Door
Description
The upper right door is open or the message displays even though the upper right door is closed.
Recommended action
1. Close the door.
2. Run the switch test in the sensor monitor mode to make sure that the right door open detection
switch is functioning correctly. If it is not, replace the interlock switch assembly.
3. Reconnect the connector (J9940) of the right door open detection switch and connector (J121)
on the DC controller PCA.
4. Check the sensor flag on the right door open detection sensor. If the flag is damaged, replace
the right door assembly.
Cooling device
Description
The product is cooling.
Recommended action
No action necessary.
Data received To print last page press “OK”
Description
The product is waiting for the command to print the last page.
Recommended action
Touch the OK button to print the last page of the job.
Different paper sizes in job
Description
A job being sent to the HCO with a command for stapling or booklet making contains multiple sizes of
media.
Recommended action
Send the job in Stacker mode.
Change the media size of the pages.
EIO <X> disk initializing
Description
The specified EIO disk device is initializing.
Recommended action
No action necessary.
ENWW Tools for troubleshooting 623
EIO <X> disk not functional
Description
The specified EIO disk device is initializing. For example, if X = 1, the disk in slot 1 is not functional.
Recommended action
1. Turn the product off, and then on.
2. If the error persists, turn the product off, and then remove and reinstall the disk.
EIO <X> disk spinning up
Description
The EIO disk in slot <X> is spinning up its platter. Jobs that require disk access must wait.
For example, if X = 1, the disk in slot 1 is spinning up.
Recommended action
No action necessary.
Event log is empty
Description
No product events are in the log.
Recommended action
No action necessary.
Expected drive missing
Description
The product cannot find the encrypted hard drive.
Recommended action
Install the encrypted hard drive.
External device initializing
Description
An external device is initializing.
Recommended action
No action necessary.
Fax is disabled — ignoring call
Description
The product received a call, but the fax feature was not configured with the required settings (country/
region, date/time, company name, fax number, etc.).
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Recommended action
Use the Administration menu to configure the required fax settings.
FIM Load Error Send full FIM on <X> port
Description
The product displays this message before the firmware is loaded at startup if an error has occurred
during a firmware upgrade.
Recommended action
Resend the firmware upgrade.
Flatbed cover open or Close Flatbed cover
Description
The platen glass cover is open or the open/closed sensor is not functioning correctly.
Recommended action
1. Close the flatbed cover.
2. If the error persists, perform a Sensors diagnostic in the Diagnostics menu on the product
control panel to test the flatbed open/closed sensor.
3. Clean, adjust, or replace the sensor as needed.
Fuser Kit low
Description
10.23.60 (event code)
The product indicates when a supply is low.
Recommended action
Replace the fuser.
After replacing the fuser, reset the fuser page counter by selecting New Fuser Kit in the Reset
Supplies sub-menu.
Fuser Kit very low To continue, touch “OK”
Description
10.23.70 (event code)
The product indicates when a supply is very low.
After an HP supply has reached the very low threshold, the HP premium protection warranty for that
supply has ended.
Recommended action
Replace the fuser.
ENWW Tools for troubleshooting 625
After replacing the fuser, reset the fuser page counter by selecting New Fuser Kit in the Reset
Supplies sub-menu.
Gateways failed
Description
There is an incorrect gateways configuration.
Recommended action
Use the EIO <X> Jetdirect menu to configure the default gateway.
Gateways OK
Description
The gateways are configured correctly.
Recommended action
No action necessary.
Genuine HP cartridge installed
Description
A new HP toner cartridge has been installed. The message appears for about 6 seconds before the
product returns to the Ready state.
Recommended action
No action necessary.
Genuine HP supply installed
Description
10.XX.40 (event code)
A new genuine HP toner cartridge has been installed.
Recommended action
Touch the Hide button to remove this message.
HP Secure hard drive disabled
Description
The drive has been encrypted for another product.
Recommended action
Remove the drive or use the HP Embedded Web Server for more information.
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Incompatible <Supply>
Description
The indicated supply is not compatible with this product.
● 10.00.35: (event code) Black toner cartridge
● 10.01.35: (event code) Cyan toner cartridge
● 10.02.35: (event code) Magenta toner cartridge
● 10.03.35: (event code) Yellow toner cartridge
● 10.23.35: (event code) Fuser kit
Recommended action
Replace the supply with one that is designed for this product.
Incompatible supplies
Description
Print cartridges or other supply items are installed that were not designed for this product. The
product cannot print with these supplies installed.
Event codes are supply specific.
Recommended action
Touch the OK button to identify the incompatible supplies.
Replace the supplies with those that are designed for this product.
Initializing...
Description
The product is starting.
Recommended action
No action necessary.
Install fuser unit
Description
The fuser has been removed or installed incorrectly.
Recommended action
WARNING! The fuser can be hot while the product is in use. Turn the product off, and then wait for
the fuser to cool before handling it.
1. Remove the output bin or stapler/stacker.
2. Remove the fuser.
3. Reinstall the fuser.
ENWW Tools for troubleshooting 627
Install supply
Description
A supply item is either not installed or installed incorrectly.
● 10.00.15: (event code) Black toner cartridge
10.01.15: (event code) Cyan toner cartridge
10.02.15: (event code) Magenta toner cartridge
10.03.15: (event code) Yellow toner cartridge
10.23.15: (event code) Fuser Kit
10.31.15: (event code) Toner collection kit
Recommended action
Install the supply item or make sure that the installed supply item is fully seated.
Install Transfer Unit
Description
The ITB is either not installed or not installed correctly.
Recommended action
1. Open the right door
2. Install the ITB
NOTE: If the ITB is already installed, remove it, and then reinstall the ITB.
3. Close the right door.
4. If the error persists, use the ITB alienation sensor switch in the manual sensor test to verify that
the switch is properly functioning. If it is not, replace the main drive assembly
5. If the error persists, use the T1 roller engagement and disengagement drive test in the
component test to verify that the ITB alienation mechanism is properly functioning. If it is not,
replace the fuser drive assembly
6. If the product was recently serviced, check the connectors on the DC controller PCA
Internal disk device failure To clear touch “OK”
Description
82.0X.YY (event code)
The internal disk failed.
Recommended action
1. Touch the OK button to clear the error.
2. If the error persists, turn off the product, and then remove and reinstall the hard drive.
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3. Turn on the product.
4. If the error persists, replace the internal hard drive.
Internal disk file operation failed
Description
A PJL system command attempted to perform an invalid operation, such as downloading a file to a
nonexistent directory.
Recommended action
Touch the OK button to clear the error.
Internal disk file system is full
Description
A PJL system command attempted to write data to the internal disk, but failed because the disk is full.
Recommended action
Touch the OK button to clear the error.
Internal disk is write protected
Description
The internal disk is write protected and no new files can be written to it.
Recommended action
Touch the OK button to clear the error.
Internal disk not found
Description
The internal disk was not found at start up.
Recommended action
Turn the product off, and then on.
Internal disk not functional
Description
82.0X.YY (event code)
The internal hard drive is not functioning correctly
Recommended action
1. Turn off the product, and then remove and reinstall the hard drive.
2. Turn on the product.
3. If the error persists, replace the internal hard drive.
ENWW Tools for troubleshooting 629
Internal disk not initialized
Description
The file system on the internal disk must be initialized before it can be used.
Recommended action
Initialize the file system on the internal disk.
Internal disk spinning up
Description
The internal disk device is spinning up its platter. Jobs that require disk access must wait.
Recommended action
No action is necessary.
Jam in document feeder
Description
A document feeder jam has occurred.
Recommended action
Clear the jam. See the clear jams section in the service manual.
Job not stapled due to mixed sizes
Description
This message displays when the job to staple has more than one paper size (paper width).
Recommended action
Paper with different widths cannot be stapled. Use the same width paper for the entire print job.
Load Tray <X>: [Type], [Size] To use another tray, press “OK”
Description
This message displays when the indicated tray is selected, but is not loaded, and other paper trays
are available for use.
It also displays when the tray is configured for a different paper type or size than the print job
requires.
Recommended action
1. Load the correct paper in the tray.
2. If prompted, confirm the size and type of paper loaded.
3. Otherwise, press the OK button to select another tray.
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4. If error persists, use the cassette media present sensor test in the Tray/bin manual sensor test to
verify that the sensor is functioning correctly.
5. Make sure that the sensor flag on the media presence sensor is not damaged and moves freely.
Loading program <XX>
Description
Programs and fonts can be stored on the product’s file system and are loaded into RAM when the
product is turned on. The number <XX> specifies a sequence number indicating the current program
being loaded.
Recommended action
No action necessary.
NOTE: Do not turn the product off.
Lower left booklet bin full
Description
The booklet bin is full.
Recommended action
Remove media from the bin to continue.
Manually feed output stack Then touch "OK" to print second side
Description
The product has printed the first side of a manual duplex job and is waiting for the user to insert the
output stack to print the second side.
Recommended action
1. Maintaining the same orientation, remove the pages from the output bin.
2. Flip the document printed side up.
3. Load the document in Tray 1.
4. Touch the OK button to print the second side of the job.
Manually feed: <Type><Size> To use another tray, press “OK”
Description
This message displays when manual feed is selected, Tray 1 is loaded, and other trays are available.
ENWW Tools for troubleshooting 631
Recommended action
1. Load tray with the requested paper.
2. If paper is already in tray, press the Help button to exit the message, and then press the OK
button to print.
3. To use another tray, clear paper from Tray 1, press the Help button to exit the message, and
then press the OK button.
Moving solenoid
Description
The solenoid is moving as part of a component test.
Recommended action
No action necessary.
To exit, press the Stop button
Moving solenoid and motor
Description
The solenoid and a motor are moving as part of a component test.
Recommended action
No action necessary.
To exit, press the Stop button .
No job to cancel
Description
The user pressed the Stop button , but the product is not actively processing any jobs.
Recommended action
No action necessary.
Non HP Supply Installed
Description
A non-HP supply is detected.
This message displays for 30 seconds, and then the product returns to a Ready state.
The product does not provide supply status messages for non-HP supplies.
Recommended action
Press OK to continue.
If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit.
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Output Bin Full
Description
This message displays even though the output bin is not full.
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the face-down tray media-full
sensor is functioning properly. If it is not, replace the face-down delivery assembly
2. Reconnect the connector (J1905) of the face-down delivery assembly and connector (J108) on
the DC controller PCA
3. Set the face-down tray media-full sensor flag to move smoothly. If the flag is damaged, replace
the face-down delivery assembly
Output Device detached
Description
An output device is recognized on the product, but not fully attached.
Recommended action
Realign and reattach the output device.
Paused...
Description
The product is paused and there are no error messages pending at the display. The I/O continues
receiving data until memory is full.
Recommended action
Press the Stop button
Performing Paper Path Test…
Description
The product is performing a paper-path test.
Recommended action
No action necessary.
Please Wait...
Description
The product is in the process of clearing data.
Recommended action
No action necessary.
ENWW Tools for troubleshooting 633
Printing Configuration...
Description
The product is printing the Configuration page.
Recommended action
No action necessary.
Printing Event Log...
Description
The product is printing the Event Log page.
Recommended action
No action necessary.
Printing File Directory...
Description
The product is printing the File Directory pages.
Recommended action
No action necessary.
Printing Font List...
Description
The product is printing the Font List pages.
Recommended action
No action necessary.
Printing Fuser Test Page...
Description
The product is printing the Fuser Test page.
Recommended action
No action necessary.
Printing Help Page...
Description
The product is printing the Help page.
Recommended action
No action necessary.
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Printing Menu Map...
Description
The product is printing the Menu Map pages.
Recommended action
No action necessary.
Printing stopped
Description
Time expired on the Print/Stop test.
Recommended action
Touch the OK button to continue.
Printing Supplies Status Page...
Description
The product is printing the Supplies Status page.
Recommended action
No action necessary.
Printing Usage Page...
Description
The product is printing the Usage page.
Recommended action
No action necessary.
Printing…engine test
Description
The product is printing an engine test page.
Recommended action
No action necessary.
Processing job from tray <X>...Do not grab paper until job completes
Description
The product is actively processing a job from the designated tray.
Recommended action
No action necessary.
ENWW Tools for troubleshooting 635
Processing...
Description
The product is currently processing a job, but is not yet picking pages. When paper motion begins,
this message is replaced by a message that indicates the tray the job is using.
Recommended action
No action necessary.
Processing...copy <X> of <Y>
Description
The product is currently processing or printing collated copies. The message indicates that copy
number <X> of total copies <Y> is currently being processed.
Recommended action
No action necessary.
RAM disk device failure To clear touch “OK”
Description
The specified device failed.
Recommended action
Touch the OK button to clear the error.
RAM disk file operation failed To clear touch “OK”
Description
A PJL command was received that attempted to perform an invalid operation, such as downloading a
file to a nonexistent directory.
Recommended action
Touch the OK button to clear the error.
RAM disk file system is full To clear touch “OK”
Description
The hard disk is full.
Recommended action
Touch the OK button to clear the error.
RAM disk is write protected To clear touch “OK”
Description
The RAM device is write protected and no new files can be written to it.
10.0X.00 e-Label Memory Error
Description
10.00.00 Black Print Cartridge
10.01.00 Cyan Print Cartridge
10.02.00 Magenta Print Cartridge
10.03.00 Yellow Print Cartridge
10.05.00 Black Image Drum
10.06.00 Cyan Image Drum
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10.07.00 Magenta Image Drum
10.08.00 Yellow Image Drum
The product is unable to read the Print Cartridge or image drum memory tag data.
The Print cartridge or image drum is present but defective.
This message indicates that the product has determined that it cannot read or write to one of the elabels
of the print cartridge or image drum.
This error can cause the supplies status feature to become disabled.
Recommended action
1. Open the front door and remove the Print Cartridge or Image Drum suspected.
2. Check the e-label. If it is damaged, replace the Cartridge or the Drum
3. Reinsert the cartridge or the Drum.
4. Close the front door.
5. If the message displays again, turn the product off then on.
6. If the error persists, replace the Print cartridge or Image Drum suspected.
10.0X.10 e-Label Missing Memory Error
Description
10.00.10 Black Print Cartridge
10.01.10 Cyan Print Cartridge
10.02.10 Magenta Print Cartridge
10.03.10 Yellow Print Cartridge
10.05.10 Black Image Drum
10.06.10 Cyan Image Drum
10.07.10 Magenta Image Drum
10.08.10 Yellow Image Drum
The product is unable to detect one or more of the E-labels
This error can cause the supplies status feature to become disabled.
Recommended action
1. Open the front door and remove the Print Cartridge or Image Drum suspected.
2. Check the e-label. If it is damaged, replace the Cartridge or the Drum.
3. Reinsert the cartridge or the Drum.
4. Close the front door.
ENWW Tools for troubleshooting 443
5. If the error persists, replace the print cartridge or Image drum
6. If the error persists, replace the appropriate interface PCA
10.0X.15 Install <supply> (Event Code)
Description
10.00.15 (Event Code) Black Print Cartridge
10.01.15 (Event Code) Cyan Print Cartridge
10.02.15 (Event Code) Magenta Print Cartridge
10.03.15 (Event Code) Yellow Print Cartridge
10.23.15 (Event Code) Fuser Kit
10.31.15 (Event Code) Toner Collection unit (TCU)
The indicated supply has been removed or installed incorrectly.
Recommended action
Replace or install the indicated supply.
See the parts chapter in the service manual for the correct supply or kit part number.
10.0X.25 Wrong cartridge in <color> slot
Description
10.00.25 (Event Code) Black Print Cartridge
10.01.25 (Event Code) Cyan Print Cartridge
10.02.25 (Event Code) Magenta Print Cartridge
10.03.25 (Event Code) Yellow Print Cartridge
The indicated cartridge is installed in the wrong position.
Recommended action
Install the indicated cartridge in the correct position.
From left to right, the correct cartridge order follows:
● Yellow
● Magenta
● Cyan
● Black
10.0X.34 Used Supply in use
Description
10.00.34 (Event Code) Black Print Cartridge
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10.01.34 (Event Code) Cyan Print Cartridge
10.02.34 (Event Code) Magenta Print Cartridge
10.03.34 (Event Code) Yellow Print Cartridge
The indicated cartridge is used.
Recommended action
Make sure this is a genuine HP supply.
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing
functionality) will cause this event code.
10.0X.35 Incompatible <supply>
Description
10.00.35 (Event Code) Black Print Cartridge
10.01.35 (Event Code) Cyan Print Cartridge
10.02.35 (Event Code) Magenta Print Cartridge
10.03.35 (Event Code) Yellow Print Cartridge
The indicated supply is not compatible with this product.
Recommended action
Install a supply that is designed for this product.
See the parts chapter in the service manual for the correct supply part number
10.0X.40 Genuine HP supplies installed
Description
10.00.40 (Event Code) Black Print Cartridge
10.01.40 (Event Code) Cyan Print Cartridge
10.02.40 (Event Code) Magenta Print Cartridge
10.03.40 (Event Code) Yellow Print Cartridge
More than one genuine HP print cartridge has been installed.
Recommended action
No action necessary.
10.0X.41 Unsupported Supply in use
Description
10.00.41 (Event Code) Black Print Cartridge
10.01.41 (Event Code) Cyan Print Cartridge
ENWW Tools for troubleshooting 445
10.02.41 (Event Code) Magenta Print Cartridge
10.03.41 (Event Code) Yellow Print Cartridge
The indicated print cartridge is for a different product.
Recommended action
Remove the indicated print cartridge, and then install the correct cartridge for this product.
TIP: See the parts chapter in the product repair manual for the correct cartridge part number.
10.0X.70 Printing past very low (EVENT CODE)
Description
10.00.70 (Event Code) Black Print Cartridge
10.01.70 (Event Code) Cyan Print Cartridge
10.02.70 (Event Code) Magenta Print Cartridge
10.03.70 (Event Code) Yellow Print Cartridge
The product indicates when one of the consumables is very low. The actual remaining consumable
life might vary.
You do not need to replace the consumable at this time unless print quality is no longer acceptable.
CAUTION: After an HP supply has reached the very low threshold, the HP premium protection
warranty ends.
Recommended action
If print quality is no longer acceptable, replace the indicated print cartridge or fuser kit.
See the parts chapter in the repair manual for the print cartridge or fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to
install when the print quality is no longer acceptable.
10.0X.90 Replace <Color> cartridge
Description
10.00.90 Black Print Cartridge
10.01.90 Cyan Print Cartridge
10.02.90 Magenta Print Cartridge
10.03.90 Yellow Print Cartridge
A toner replenishment malfunction occurred and the toner concentration in the image drum dropped
below 30%. This applies to both HP and non-HP print cartridges.
OR
Error occurs when Print (toner) cartridge has been used past end-of-life to the point the reservoir in
the Drum no longer has enough toner to safely continue printing
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Recommended action
1. Replace Print Cartridge.
2. If replacing the Print cartridge does not resolve the problem, replace the image drum.
3. If replacing the image drum does not resolve the problem, replace the appropriate cartridge
interface PCA
10.0X.91 Cartridge Error
Description
10.00.91 Black Print Cartridge
10.01.91 Cyan Print Cartridge
10.02.91 Magenta Print Cartridge
10.03.91 Yellow Print Cartridge
Cartridge motor stall
Recommended action
1. Check Event log for occurrences of 59.6X errors. If these are seen troubleshooting that error.
2. Perform the image-drum motors component test in the Troubleshooting menu.
3. Replace the Print Cartridge.
No action necessary.
10.0X.92 Cartridge Error
Description
10.00.92 Black Print Cartridge
10.01.92 Cyan Print Cartridge
10.02.92 Magenta Print Cartridge
10.03.92 Yellow Print Cartridge
Cartridges not engaged.
Recommended action
1. Open front door, Remove and reinstall Print cartridge.
2. Check print cartridge for any damage or defects.
3. Replace Print Cartridge.
10.22.60 (Control Panel Message: Transfer Kit Low) 10.22.69 (Control panel Message: Transfer Kit Very Low)
Description
The product indicates when Transfer Kit (TCU) is either low or very low.
ENWW Tools for troubleshooting 447
The actual remaining Transfer kit life might vary.
Recommended action
No action necessary.
If print quality is no longer acceptable, replace the TCU. See the parts chapter in the service manual
for the Transfer kit part number.
10.22.70 Printing Past Very Low (Event Code) Transfer Kit
Description
The product indicates when Transfer Kit (TCU) is very low. The actual remaining Transfer kit life
might vary.
CAUTION: After an HP supply has reached the very low threshold, the HP premium protection
warranty ends.
Recommended action
If print quality is no longer acceptable, replace the TCU. See the parts chapter in the service manual
for the Transfer kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to
install when the print quality is no longer acceptable.
10.23.35 Incompatible Supply (event code) Fuser Kit
Description
The indicated supply is not compatible with this product.
CAUTION: The fuser might be hot. Be careful when removing the fuser.
Recommended action
Install a supply that is designed for this product.
See the parts chapter in the service manual for the correct supply part number
10.23.60 (Control panel Message: Fuser Kit Low) 10.22.69 (Control panel Message: Fuser Kit Very Low)
Description
The product indicates when Fuser Kit is either low or very low.
The actual remaining Fuser kit life might vary.
Recommended action
No action necessary.
If print quality is no longer acceptable, replace the Fuser Kit.
See the parts chapter in the service manual for the Fuser Kit part number.
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10.23.70 Printing Past Very Low (Event Code) Fuser Kit
Description
The product indicates when fuser kit is very low. The actual remaining fuser kit life might vary
You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
CAUTION: After an HP supply has reached the very low threshold, the HP premium protection
warranty ends.
Recommended action
If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service
manual for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to
install when the print quality is no longer acceptable.
10.39.50 New Document Feeder Kit
Description
A new document feeder maintenance kit has been installed and New Document Feeder Kit has been
selected from the control panel menus.
Recommended action
No action necessary.
10.39.53 ADF kit clean rollers recommended
Description
Document feeder kit recommend clean prompt..
Recommended action
Remove the document feeder pick roller, feed roller, and the separation pad assemblies. Clean the
rollers and pad with a damp lint free cloth.
10.39.55 Clean Document Feeder Rollers
Description
The document feeder separation pad and rollers need to be cleaned.
Recommended action
Remove the document feeder pick roller, feed roller, and the separation pad assemblies. Clean the
rollers and pad with a damp lint free cloth.
10.39.56
Description
Scanned past document feeder scheduled cleaning prompt.
ENWW Tools for troubleshooting 449
Recommended action
Remove the document feeder pick roller, feed roller, and the separation pad assemblies. Clean the
rollers and pad with a damp lint free cloth.
10.39.60 Document Feeder Kit low
Description
The document feeder pick roller, feed roller, and separation pad are near their end of life.
Recommended action
No action necessary.
10.39.69 Document Feeder Kit very low
Description
The document feeder pick roller, feed roller, and separation pad are at their end of life.
Recommended action
Order and install a document feeder maintenance kit.
10.39.70 Scanning past very low
Description
The document feeder pick roller, feed roller, and separation pad are at their end of life.
Recommended action
Order and install a document feeder maintenance kit.
See the parts chapter in the service manual for the correct part number.
10.39.71 Document Feeder has stopped
Description
The document feeder pick roller, feed roller, and separation pad are at their end of life.
Recommended action
Order and install a document feeder maintenance kit.
See the parts chapter in the service manual for the correct part number.
10.99.91 Cartridge motor stall, no particular cartridge
Description
Cartridge motor stall
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Recommended action
1. Check Event log for occurrences of 59.6X errors, If these errors are seen troubleshoot that error.
2. Perform the image-drum motors component test in the Troubleshooting menu.
3. Replace the Print Cartridge
Replace or install the indicated supply.
See the parts chapter in the service manual for the correct supply or kit part number.
11.XX.YZ Error Messages
11.00.01 or 11.00.02 Internal clock error
Description
This message indicates a problem with the formatter's real time clock.
The product real time clock has experienced an error.
01=dead clock
02=dead real time clock
Recommended action
1. Whenever the product is turned off and then turned on again, set the time and date on the
control panel.
2. If the error persists, you might need to replace the formatter.
13.XX.YZ Error Messages
13.60.Az
Description
Stacker Entrance Sensor Stay Jam . Jam in the top left door
Finishers upper-feed-path-entry sensor (PI103) is remaining activated longer than expected,
suggesting that paper has jammed at the sensor.
The specific jam error code will be one of the following forms:
● 13.60.A1
● 13.60.A2
● 13.60.A3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor PI33..
2. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
ENWW Tools for troubleshooting 451
3. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
4. Verify that the wiring at the sensor is not damaged and that the connector J708 on the stacker
controller PCA is fully seated
13.60.Dz
Description
Stacker Entrance Sensor Delay Jam
Jam in the top left door.
The engine signals the finisher that paper is about to enter the finisher from either the Switch Back
assembly or the Hole Punch assembly if installed.
The finisher's upper-feed-path-entry sensor (PI103), which detects paper entering the finisher, does
not detect the paper within the expected time period triggering the error.
The specific jam error code will be one of the following forms:
● 13.60.D1
● 13.60.D2
● 13.60.D3
Recommended action
1. Print and analyze the event log, looking for related jams occurring either in the Switch Back
assembly or the Hole Punch assembly. These errors might be the result of media failing to reach
the output device in the correct amount of time. Troubleshoot all Printer Engine Jams first.
2. Make sure that media is in good condition, and not wrinkled or damaged.
3. Make sure that the correct paper size in the trays is selected according the paper size being fed.
4. Check the finisher entry-point guides for damage.
5. Verify where the leading edge of the media is when the Jam occurs.
6. has media made it through Switch Back registration?
Test M2 registration motor
7. Verify that the finisher rollers are turning before the media leaves the Printer. If the rollers are not
turning, test motor M110 and M101 by using the finisher component test from the controlactivate
during the test, check the connectors for motor M110 (Saddle inlet Motor) M101 (inlet
motor).
8. Make sure that connector J17 is fully seated on the stacker controller PCA.. If the error persists,
replace motor M110 or M101 or the corresponding assembly.
9. Replace the stacker controller PCA.
10. If media is found in the finisher but has not reached sensor PI103, perform the following steps:
● Check the upper and lower guides and rollers in the paper path for damage.
● Make sure that the media diverter gate is not blocking the paper path.
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11. If media is found in the finisher-covering sensor PI103 (the sensor is not detecting the media),
perform the following steps:
● Check the sensor for obstructions. .
● Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the
sensor body.
● Make sure that the lower end of the flag is not damaged and is correctly positioned to
activate the sensor.
12. Make sure that the sensor is securely fastened to the chassis.
13. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
14. Verify that the wiring at the sensor is not damaged and that the intermediate connector J1007
and connector J3 on the stacker controller PCA are fully seated.
15. Replace the sensor if necessary.
16. Only if the error persists, Replace the stacker controller PCA.
13.60.FF
Description
Stacker Initial Jam
Jam in the top left door (left bins).
Finisher stay jam at either PI103 or PI104 when engine powered on.
When the engine is powered on, the finisher's upper-feed-path-entry sensor (PI103) or the upperfeed-
path-exit sensor (PI104) is activated suggesting that there is paper in the upper paper path of
the finisher at sensors PI103 or PI104.
Recommended action
1. Open the top door and remove any media in the paper path (media detected at PI103).
2. Raise the upper paper path (exit) delivery rollers and remove any media in the paper path
(media detected at PI104).
3. Remove all paper found from the top left door area.
4. Verify that the sensor flags are not damaged, move freely, and are correctly aligned with the
sensor body and properly mounted. Also check wiring and connectors for damage or loose
connections
5. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
6. Verify that the sensor connectors (J2 and J3) are fully seated on the stacker controller PCA.
Replace sensor PI103 and PI104
7. Only if the error persists, replace the stacker controller PCA..
ENWW Tools for troubleshooting 453
13.64.Az
Description
Stacker Delivery Sensor Stay Jam : Jam in the top left door (left bins)
Finisher's upper-paper-path-exit sensor (PI104) remains activated longer than expected suggesting
that paper has jammed at the sensor.
The specific jam error code will be one of the following forms:
● 13.64.A1
● 13.64.A2
● 13.64.A3
Control-panel diagnostics: M101 (entrance motor), SL102 (buffer-roller solenoid), and SL103 (outputroller
solenoid)
PI104 is located on the front frame of the finisher, above the main stapler unit.
Recommended action
1. Remove any media in the upper paper path that might be activating sensor PI104.
2. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
3. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
4. Lift-swing-guide assembly at the paper exit area to output bins and inspect for jammed paper,
obstructions, or damage.
5. Run a diagnostic through the engine control panel and turn on M101 (entrance motor) to
observe gear rotations on the upper-rear frame of the finisher. Ensure that the first delivery
rollers and buffer rollers that pass paper to and from PI104 are rotating.
6. Test SL102 (buffer-roller solenoid) and SL103 (output-roller solenoid) using the control-panel
diagnostics.
7. Check wiring from sensor PI104 to stacker-control-board connector J2 for damage.
8. Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
13.64.Dz
Description
Stacker Delivery Sensor Delay Jam : Jam in the top left door.
Upper-paper-path-entry sensor (PI103) has signaled that paper has passed but upper paper-path-exit
sensor PI104 does not actuate within the expected time, suggesting that the paper has jammed
between PI103 and PI104 in the upper paper path.
The specific jam error code will be one of the following forms:
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● 13.64.D1
● 13.64.D2
● 13.64.D3
Recommended action
1. Remove any media jammed in the upper paper path between sensor PI103 and sensor PI104.
2. Check the paper path between sensor PI103 and sensor PI104 for obstructions that may be
preventing the media from reaching PI104.
3. Verify that the PI104 sensor flag is not damaged, moves freely, and is correctly aligned with the
sensor body.
4. Make sure that sensor PI104 is securely fastened to the chassis and wiring is properly
connected to sensor.
NOTE: Sensor PI104 is located on the front frame of the finisher, directly over the primary
stapler.
5. Verify that the wiring at the sensor is not damaged and that the connector J2 on the stacker
controller PCA is fully seated.
6. Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
13.67.Az
Description
Switchback Entrance Sensor Stay Jam — Jam in the stapler/stacker connection.
Switchback entrance sensor (SR101) remains activated longer than expected suggesting that paper
has jammed at the sensor.
The specific jam error code will be one of the following forms:
● 13.67.A1
● 13.67.A2
● 13.67.A3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor SR101.
2. Verify that the finisher is securely fastened to the engine.
3. Make sure that the finisher and Printer are correctly aligned.
4. Check the finisher entry-point guides for damage.
5. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
6. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
ENWW Tools for troubleshooting 455
7. Perform Sensor test on SR101. If not functioning or damaged replace Sensor.
8. Check wiring from sensor SR101 to the Reverse Driver PCA connector for damage.
9. Only if the error persists and none of the previous steps correct the problem, replace the
Reverse Driver PCA.
13.67.Dz
Description
Switchback Entrance Sensor Delay Jam — Jam in the stapler/stacker connection.
The engine signals the finisher that paper is about to enter the finisher Switchback assembly from the
Printer.
The Switchback inlet Sensor SR101, which detects paper entering the finisher, does not detect the
paper within the expected time period triggering the error
The specific jam error code will be one of the following forms:
● 13.67.D1
● 13.67.D2
● 13.67.D3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor SR101.
2. Print and analyze the event log, looking for Printer- or MFP-related jams occurring either in the
fuser or in the duplexer. These errors might be the result of media failing to reach the output
device in the correct amount of time. Troubleshoot all Printer Engine Jams first.
3. Make sure that media is in good condition, and not wrinkled or damaged.
4. Make sure that the correct paper size in the trays is selected according the paper size being fed.
5. Verify that the finisher is securely fastened to the engine.
6. Make sure that the finisher and Printer are correctly aligned.
7. Adjust the finisher castors to obtain a uniform gap between the finisher and the engine.
8. With the engine-to-finisher gap correct, make sure that the finisher paper path entry point is
aligned with the Printer exit point.
9. Check the finisher entry-point guides for damage.
10. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
11. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
12. Perform Sensor test on SR101. If not functioning or damaged replace the Sensor.
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13. Check wiring from sensor SR101 to the Reverse Driver PCA connector for damage.
14. Only if the error persists and none of the previous steps correct the problem, replace the
Reverse Driver PCA.
13.67.FF
Description
Switchback Initial Jam — Jam in the stapler/stacker connection.
When the engine is powered on, the finisher's Switchback inlet sensor (SR101) is activated
suggesting that there is paper in the upper paper path of the finisher at sensors SR101
Recommended action
1. Remove any media in the upper paper path that might be activating sensor SR101.
2. Verify that the finisher is securely fastened to the engine.
3. Check the finisher entry-point guides for damage.
4. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
5. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
6. Perform Sensor test on SR101. If not functioning or damaged replace Sensor.
7. Check wiring from sensor SR101 to the Reverse Driver PCA connector for damage.
8. Only if the error persists and none of the previous steps correct the problem, replace the
Reverse Driver PCA.
13.68.Az
Description
Switchback Registration Sensor Stay Jam — Jam in the stapler/stacker connection.
Switchback Registration sensor (SR102) remains activated longer than expected suggesting that
paper has jammed at the sensor.
The specific jam error code will be one of the following forms:
● 13.68.A1
● 13.68.A2
● 13.68.A3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor SR102.
2. Verify that the finisher is securely fastened to the engine and make sure that the finisher and
Printer are correctly aligned.
3. Check the finisher entry-point guides for damage.
ENWW Tools for troubleshooting 457
4. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
5. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
6. Run a diagnostic through the engine control panel and turn on M2 (Registration motor) to
observe gear rotations on the upper-left rear frame of the finisher.
7. Check wiring from sensor SR102 to the Reverse Driver PCA connector for damage.
8. Replace the Reverse assembly
13.68.Dz
Description
Switchback Registration Sensor Delay Jam — Jam in the stapler/stacker connection.
Media did not reach SR102 (switch back registration sensor) after passing SR101 (Switch Back inlet
Sensor) within the expected time period triggering the error.
The specific jam error code will be one of the following forms:
● 13.68.D1
● 13.68.D2
● 13.68.D3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor SR102.
2. Verify that the finisher is securely fastened to the engine. Make sure that the finisher and Printer
are correctly aligned.
3. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
4. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
5. Run a diagnostic through the engine control panel and turn on M2 (Registration motor) to
observe gear rotations on the upper-left rear frame of the finisher.
6. Test SL101 (Switch Back inlet flapper solenoid) using the control-panel diagnostics.
7. Check wiring from sensor SR102 to the Reverse Driver PCA connector for damage.
8. Replace the Reverse assembly
13.69.Az
Description
Switchback Lower Sensor Stay Jam — Jam in the stapler/stacker connection.
Switchback path sensor (SR103) remains activated longer than expected suggesting that paper has
jammed at the sensor.
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The specific jam error code will be one of the following forms:
● 13.69.A1
● 13.69.A2
● 13.69.A3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor SR103.
2. Verify that the finisher is securely fastened to the engine.
3. Make sure that the finisher and Printer are correctly aligned.
4. Check the finisher entry-point guides for damage.
5. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
6. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
7. Perform Sensor test on SR103. If not functioning or damaged replace Sensor.
8. Check wiring from sensor SR103 to the Reverse Driver PCA connector for damage.
9. Only if the error persists and none of the previous steps correct the problem, replace the
Reverse Driver PCA.
13.69.Dz
Description
Switchback Registration Sensor Delay Jam — Jam in the stapler/stacker connection.
Media did not reach SR103 (switchback path sensor) after passing SR101 (Switch Back inlet Sensor)
within the expected time period triggering the error.
The specific jam error code will be one of the following forms:
● 13.69.D1
● 13.69.D2
● 13.69.D3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor SR103.
2. Verify that the finisher is securely fastened to the engine. Make sure that the finisher and Printer
are correctly aligned.
3. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust
and debris.
4. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
ENWW Tools for troubleshooting 459
5. Run a diagnostic through the engine control panel and turn on M2 (Registration motor) and M1
Switchback Motor to observe gear rotations on the upper-left rear frame of the finisher.
6. Test SL101 (Switch Back inlet flapper solenoid) using the control-panel diagnostics.
7. Check wiring from sensor SR103 to the Reverse Driver PCA connector for damage.
8. Replace the Reverse assembly
13.84.Az
Description
Accumulator Tray Stay Jam — Jam in the top left door.
Upper-paper-path-entry sensor (PI104) has signaled that paper has passed but the output bin Sensor
PI112 or PI111 does not actuate within the expected time.
The specific jam error code will be one of the following forms:
● 13.84.A0
● 13.84.A1
● 13.84.A2
● 13.84.A3
Recommended action
1. Remove any media jammed in the upper paper path between sensor PI104 and output bin.
2. Check the accumulator for damage or obstructions.
3. Ensure M109 Trailing Edge Assist Motor functions properly
4. Replace M109 or Assembly as needed.
13.89.3z
Description
Stacker Staple Jam — Stapler 1 Jam in the front left door.
When the staple motor (M41) is rotated forward, the staple home-position sensor (PI120) does not
turn back on after the prescribed time has elapsed after it goes off, and the staple home-position
sensor (PI120) turns on within the prescribed time after the staple motor (M41) is rotated backwards.
The specific jam error code will be one of the following forms:
● 13.89.30
● 13.89.31
● 13.89.32
Recommended action
1. Check the stapler unit for jammed staples.
2. Check the stapler unit for loose staples and paper dust.
460 Chapter 2 Solve problems ENWW
3. Inspect the stapler unit for damage.
4. Remove the stapler cartridge and make sure HP-approved staples are being used.
5. Verify that the wiring at the stapler unit and the connector are not damaged.
6. Install new staple cartridge and retest.
7. If the error persists, replace the stapler unit.
13.90.Az
Description
Booklet Inlet Sensor Stay Jam — Jam in the front left door
Finisher stay jam at booklet-making paper entry sensor (PI22)
Occurs when the booklet-making paper-entry sensor (PI22) remains activated longer than expected,
suggesting that there is a paper jam at the sensor.
The specific jam error code will be one of the following forms:
● 13.90.A0
● 13.90.A3
Recommended action
1. Remove any media in the upper paper path that might be activating sensor PI22.
2. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
3. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
4. Verify that the wiring at the sensor is not damaged and that the intermediate connectors
between sensor PI22 and connector J21 on saddle-stitcher controller PCA for damage and
proper connections.
5. If issue still remains, replace sensor
13.90.Dz
Description
Booklet Inlet Sensor Delay Jam — Jam in the front left door
Finisher delay jam at booklet-making paper entry sensor (PI22).
Error occurs when booklet making function is selected and after the engine signals the finisher that it
is delivering paper to the finisher. The booklet-making paper-entry sensor (PI22) is not activated
within the expected time period after receiving the engine's delivery signal, suggesting that a paper
jam has occurred somewhere between the Reversing Assembly and sensor PI22.
The specific jam error code will be one of the following forms:
Control-panel diagnostics: M9 (Inlet Motor), SL5 (Inlet-Switch Solenoid)
ENWW Tools for troubleshooting 461
● 13.90.D0
● 13.90.D3
Recommended action
1. Print and analyze the event log, looking for related jams occurring either in the Switch Back
assembly or the Hole Punch assembly. These errors might be the result of media failing to reach
the output device in the correct amount of time. Troubleshoot all Printer Engine Jams first.
2. Make sure that media is in good condition, and not wrinkled or damaged.
3. Make sure that the correct paper size in the trays is selected according the paper size being fed.
4. Check the finisher entry-point guides for damage.
5. Verify where the leading edge of the media is when Jam occurs.
6. Has media made it through Switch Back registration?
● Test M2 registration motor
7. Verify that the finisher rollers are turning before the media leaves the Printer.
● If the rollers are not turning, test motor M110 by using the finisher component test from the
control-activate during the test, check the connectors for motor M110 (Saddle inlet Motor)
8. Make sure that connector J17 is fully seated on the stacker controller PCA. If the error persists,
replace motor M9 or the saddle-paper-feeder assembly for the type finisher you are working on.
9. Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
If media is found in the finisher but has not reached sensor PI22, perform the following steps:
1. Check the sensor for obstructions.
2. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body. Make sure that the lower end of the flag is not damaged and is correctly positioned to
activate the sensor.
3. Make sure that the sensor is securely fastened to the chassis.
4. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
5. Verify that the wiring at the sensor is not damaged and that the intermediate connectors
between the sensor and connector J21 on the saddle-stitcher controller PCA are fully seated.
6. Replace the sensor if necessary. If PI22 is determined to be the failure point, replace the saddlepaper-
feeder assembly, which includes PI22.
7. Only if the error persists and none of the previous steps correct the problem, replace the saddlestitcher
controller PCA.
If media is found in the finisher cover sensor PI22 (the sensor is not detecting the media), perform the
following steps:
462 Chapter 2 Solve problems ENWW
1. Check the upper and lower guides and rollers in the paper path for damage.
2. Make sure that the media-diverter gate (saddle-stitch flapper) is not blocking the paper path.
3. Test solenoid SL5 (inlet-switch solenoid) using the finisher component test from the control
panel display. SL5 should be opening and closing the media diverter gate (saddle stitch flapper).
13.92.FF
Description
Booklet Initial Jam — Jam in the front left door.
Occurs when paper is detected by one of the sensors on the paper-sensor board (PI18, PI19, PI20),
vertical-path-paper sensor (PI17), booklet-delivery sensor (PI11), paper positioning-plate paper
sensor (PI8), or booklet-making paper-entry sensor (PI22) when the machine is powered on.
Recommended action
1. Remove media from the booklet-maker paper path.
2. Verify that the sensor flags are not damaged, move freely, and are correctly aligned with the
sensor bodies.
3. Carefully clean each sensor body by gently blowing clean air across each sensor to remove dust
and debris.
4. Make sure that connectors J6, J9, J10,J13, and J21 are fully seated on the saddle-stitcher
controller PCA.
5. Only if the error persists and none of the previous steps correct the problem, replace the saddlestitcher
controller PCA.
13.94.Az
Description
Booklet Deliver Sensor Stay Jam — Jam in the front left door.
Finisher stay jam at the booklet-delivery sensor (PI11) or the vertical-paper-path sensor (PI17)
Occurs when the booklet-delivery sensor (PI11) remains activated longer than expected after sensing
the arrival of the new booklet from the folding rollers.
Also occurs when the vertical-paper-path sensor (PI17) remains activated longer than expected after
the paper has already passed through the folding rollers and is now detected by the booklet-delivery
sensor (PI11).
The specific jam error code will be one of the following forms:
● 13.94.A0
● 13.94.A3
ENWW Tools for troubleshooting 463
Recommended action
1. Check the folder-roller area for a jam.
2. Test the folding motor (M2) by using the finisher component test from the control panel display.
Remove the finisher rear cover before starting the test and make sure that the folding rollers are
rotating when motor M2 is on.
3. Check sensor PI11 and PI17 for damage.
4. Make sure that the sensors are not obstructed.
5. Make sure that sensor PI11 and sensor PI17 are securely fastened to the chassis.
6. Replace Motor or assembly as needed.
13.94.Dz
Description
Booklet Deliver Sensor Delay Jam — Jam in the front left door.
Finisher stay jam at the booklet-delivery sensor (PI11) or the vertical-paper-path sensor (PI17)
Occurs when the folded booklet exits the folding rollers and does not reach the booklet delivery
sensor (PI11) within the expected time.
The specific jam error code will be one of the following forms:
● 13.94.D0
● 13.94.D3
Recommended action
1. Check the folder-roller area for a jam or media wrapped around the rollers.
2. Check sensor PI11 for damage.
3. Make sure that the sensor is not obstructed.
4. Make sure that sensor PI11 is securely fastened to the chassis.
5. Replace Motor or assembly as needed.
13.96.33
Description
Stapler 2 Jam
Booklet Staple Jam (Front) - Jam in booklet stapler 2
Finisher jam: front-booklet stapler (SW7) When the rear-staple motor (M7) is rotated forward, the
staple home-position sensor (SW7) does not turn back on after the prescribed time has elapsed after
it goes off (0.4 seconds).
464 Chapter 2 Solve problems ENWW
Recommended action
1. Check the front-booklet stapler unit for jammed staples.
2. Check the front-booklet stapler unit for loose staples.
3. Inspect the front-booklet stapler unit for damage.
4. Verify that HP approved staples for this stapler are being used.
5. Verify that the wiring at the stapler unit and the connector are not damaged.
6. Replace the staple cartridge.
NOTE: Replace both the front and rear cartridges at the same time so that the staple low
sensors will properly detect the level of staples in the cartridges.
7. Only if the error persists and none of the previous steps correct the problem, replace the saddlestapler
assembly.
13.97.33
Description
Stapler 3 Jam
Booklet Staple Jam (Rear) - Jam in booklet stapler 3
Finisher jam: rear booklet stapler (SW5) When the rear-staple motor (M6) is rotated forward, the
staple home-position sensor (SW5) does not turn back on after the prescribed time has elapsed after
it goes off (0.4 seconds).
Recommended action
1. Check the rear-booklet stapler unit for jammed staples.
2. Check the rear-booklet stapler unit for loose staples.
3. Inspect the rear-booklet-stitch stapler unit for damage.
4. Verify that HP approved staples for this stapler are being used.
5. Verify that the wiring at the stapler unit and the connector are not damaged.
6. Replace the staple cartridge.
13.98.A3
Description
Booklet Output Sensor Stay Jam — Jam in the front left door (booklet).
Occurs when the folded booklet exits the folding rollers and passes PI11 booklet delivery sensor but
does not reach the booklet delivery sensor (PI6) within the expected time.
Recommended action
1. Check the folder-roller area for a jam or media wrapped around the rollers.
2. Check sensor PI6 for damage.
ENWW Tools for troubleshooting 465
3. Make sure that the sensor is not obstructed.
4. Make sure that sensor PI6 is securely fastened to the chassis.
5. Replace sensor or assembly as needed.
13.98.D3
Description
Booklet Output Sensor Delay Jam — Jam in the front left door (booklet).
Finisher stay jam at the booklet-output sensor (PI6)
Media is present at P6
Recommended action
1. Check the folder-roller area for a jam or media wrapped around the rollers.
2. Check sensor PI6 for damage.
3. Make sure that the sensor is not obstructed.
4. Make sure that sensor PI6 is securely fastened to the chassis.
5. Replace sensor or assembly as needed
13.A1.A1
Description
Paper Stay Jam in Tray 1
This jam occurs when the Tray 1 media feed sensor (SR24) does not detect the trailing edge of the
paper within a specified period of time from when the sensor detected the leading edge
Recommended action
1. Clear the jam in the area indicated
2. Close the door to allow the product to attempt to clear the jam
3. Check and Replace the Tray 1 pickup rollers as needed
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test SR24 to verify that the sensor is functioning properly
6. If it is not, replace MP (tray 1) guide assembly
7. Run the Tray 1 pickup/feed motor drive test under the – Administration- Troubleshooting-
Diagnostic Tests - menu to verify that the feed motor is functioning properly
8. If it is not, replace MP (tray 1) MP drive assembly
466 Chapter 2 Solve problems ENWW
9. If Tray 1 appears to be functioning correctly, check T2 roller, ITB motor and ITB assembly
10. Replace parts as required.
13.A1.D1
Description
Paper Delay Jam in Tray 1
This jam occurs when the media does not reach the Tray 1 feed sensor SR24 in the designated
amount of time after the start of media pick-up from Tray 1.
This is a no-pick jam from Tray 1.
Recommended action
1. Clear the jam in the area indicated.
2. Close the door to allow the product to attempt to clear the jam.
3. Check and replace the Tray 1 pickup rollers as needed.
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test SR24 using the sensor test to verify that the sensor is functioning correctly.
6. If sensor is not function correctly, replace MP (tray 1) guide assembly
7. Run the Tray 1 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
8. If it is not, replace MP (tray 1) MP drive assembly
13.A1.FF
Description
Residual Media Jam in Tray 1
This jam occurs when residual media is detected at the Tray 1 feed sensor (SR24) at power on.
Recommended action
1. Clear the jam in the area indicated.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the sensor SR24 flag moves smoothly and that the sensor is not damaged. If the
flag is damaged, replace Tray 1.
4. Open the following menus:
ENWW Tools for troubleshooting 467
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test SR24 using the Manual sensor test to verify that the sensor is functioning correctly.
6. If sensor is not function correctly, replace MP (tray 1) guide assembly
7. Run the Tray 1 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace MP (tray 1) MP drive assembly
13.A2.A2
Description
Paper Stay Jam in Tray 2
This jam occurs when the Tray 2 media feed sensor (SR22) does not detect the trailing edge of the
paper within a specified period of time from when the sensor detected the leading edge
Recommended action
1. Open Tray 2, remove any jammed paper, and then close the tray
2. Open and close the upper right door to allow the product to attempt to clear the jam
3. Inspect Tray 2 pickup, feed and separation roller are installed properly and show no damage or
wear
4. Clean or replace the pickup/feed rollers as needed
5. Check the connectors J110, J1922 at the sensor and feed motor, and the DC controller PCA
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Run the Tray 2 pickup/feed motor drive test. If test fails replace the pickup assembly
8. Test SR22 using the Tray/Bin Manual sensor test to verify that the sensor is functioning properly
9. Run the Tray 1 pickup/feed motor drive test under the – Administration- Troubleshooting-
Diagnostic Tests - menu to verify that the feed motor is functioning properly
10. If the error persists, replace the paper pickup assembly
11. If Tray 2 appears to be functioning correctly, check T2 roller, ITB motor and ITB assembly
12. Replace parts as required.
13.A2.D2
Description
Jam in Tray 2
468 Chapter 2 Solve problems ENWW
This jam occurs when the media does not reach the Tray 2 feed sensor (SR22) in the designated
amount of time after the start of media pick-up from Tray 2.
This is a no-pick jam from tray 2.
Recommended action
1. Open Tray 2, remove any jammed paper, and then close the tray.
2. Open and close the upper right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the DC controller PCA. J110, J1922
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the pickup assembly.
8. Test SR22 using the Tray/Bin Manual sensor test to verify that the sensor is functioning
correctly.
9. If the error persists, replace the paper pickup assembly.
13.A2.FF
Description
Residual Media Jam in Tray 2
This jam occurs when residual media is detected at the Tray 2 feed sensor (SR22).
Recommended action
1. Open Tray 2, remove any jammed paper, and then close the tray.
2. Open and close the upper right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the DC controller PCA.
6. Check connector J110, J1922 on the DC controller PCA.
7. Open the following menus:
ENWW Tools for troubleshooting 469
● Administration
● Troubleshooting
● Diagnostic Tests
8. Test SR22 using the Tray/Bin Manual sensor test to verify that the sensors are functioning
correctly.
9. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly
(listen for the motor to activate). If it is not, replace the pickup assembly.
10. If the error persists, replace the paper pickup assembly.
13.A3.A3
Description
(1x500 or 3x500 Sheet paper deck)
Paper Stay Jam In Tray 3
This jam occurs when the Tray 3 media feed sensor (SR112) does not detect the trailing edge of the
paper within a specified period of time from when the sensor detected the leading edge.
Recommended action
1. Open Tray 3, remove any jammed paper, and then close the tray.
2. Open and close right door to allow the product to attempt to clear the jam.
3. Inspect the Tray 3 pickup, feed and separation roller are installed properly and show no damage
or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor and feed motor,on the HCI controller PCA.
6. Check connector J8113, J1982 on the HCI controller PCA
7. Open the following menus
● Administration
● Troubleshooting
● Diagnostic Tests
8. Test SR112 using the Tray/bin Manual sensor test. If test fails, replace the cassette paper
pickup assembly
9. Run the Tray 3 pickup/feed motor drive test. If test fails, replace the cassette pickup motor
10. If the error persists, replace the cassette paper pickup assembly
13.A3.A3
Description
(3500 Sheet paper deck)
470 Chapter 2 Solve problems ENWW
Paper Stay Jam In Tray 3
This jam occurs when the Tray 3 media feed sensor (PS3302) does not detect the trailing edge of the
paper within a specified period of time from when the sensor detected the leading edge.
Recommended action
1. Open Tray 3, remove any jammed paper, and then close the tray.
2. Open and close right door to allow the product to attempt to clear the jam.
3. Inspect the Tray 3 pickup, feed and separation roller are installed properly and show no damage
or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor and feed motor, on the HCI controller PCA.
6. Check connector J3005, J907 on the HCI controller PCA
7. Open the following menus
● Administration
● Troubleshooting
● Diagnostic Tests
8. Test PS3302 using the Tray/bin Manual sensor test. If test fails, replace the cassette paper
pickup assembly
9. Run the Tray 3 pickup/feed motor drive test. If test fails, replace the cassette pickup motor
10. If the error persists, replace the Right cassette pickup assembly
13.A3.D3
Description
(1x500 or 3x500 Sheet paper deck)
Paper Delay Jam In Tray 3
This jam occurs when the media does not reach the Tray 3 feed sensor (SR112) in designated
amount of time after the start of media pick-up from Tray 3
This is a no-pick jam from Tray 3.
Recommended action
1. Open Tray 3, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam
3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, on the HCI controller PCA.
ENWW Tools for troubleshooting 471
6. Check connector J8113, J1982 on the HCI controller PCA
7. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
8. Test SR112 using the Tray/bin Manual sensor test
9. Run the Tray 3 pickup/feed motor drive test
10. If the error persists, replace the paper pickup assembly.
13.A3.D3
Description
(3500 Sheet paper deck)
Paper Delay Jam In Tray 3
This jam occurs when the media does not reach the Tray 3 feed sensor (PS3302) in designated
amount of time after the start of media pick-up from Tray 3
This is a no-pick jam from Tray 3.
Recommended action
1. Open Tray 3, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam
3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor and feed motor, on the HCI controller PCA (J3005, J907)
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test PS3302 using the Tray/Bin Manual sensor test
8. Run the Tray 3 pickup/feed motor drive to verify that the motor is functioning properly. If it is not,
replace the Tray pickup drive assembly
9. If the error persists, replace the Right Cassette pickup assembly.
472 Chapter 2 Solve problems ENWW
13.A3.FF
Description
(1x500 or 3x500 Sheet paper deck)
Residual Media Jam in Tray 3
This jam occurs when residual media is detected at the Tray 3 feed sensor (SR112) at power on.
Recommended action
1. Open Tray 3, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam
3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check connector J8113, J1982 on the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test (SR112) using the Tray/Bin Manual sensor to verify that the sensors are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the pickup assembly.
10. If the error persists, replace the paper pickup assembly.
13.A3.FF
Description
(3500 Sheet paper deck)
Residual Media Jam in Tray 3
This jam occurs when residual media is detected at the Tray 3 feed sensor (PS3302) at power on.
Recommended action
1. Open Tray 3, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam
3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
ENWW Tools for troubleshooting 473
5. Check connector J8113, J1982 on the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test PS3302 using the Tray/Bin Manual sensor to verify that the sensors are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the Tray pickup drive assembly.
10. If the error persists, replace the Right Tray pickup drive assembly.
13.A4.D4
Description
(3x500 Sheet paper deck)
Jam In Tray 4
This jam occurs when the media does not reach the Tray 4 feed sensor (SR122) in designated
amount of time after the start of media pick-up from Tray 4
This is a no-pick jam from Tray 4.
Recommended action
1. Open Tray 4, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check connector J8113, J1751 on the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test SR122 using the Tray/bin Manual sensor test to verify that the sensor are functioning
correctly.
8. Touch Component Test.
474 Chapter 2 Solve problems ENWW
9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the tray pickup assembly.
10. If the error persists, replace the tray pickup assembly.
13.A4.D4
Description
(3500 Sheet paper deck)
Jam In Tray 4
This jam occurs when the media does not reach the Tray 4 feed sensor (PS3305) in designated
amount of time after the start of media pick-up from Tray 4
This is a no-pick jam from Tray 4.
Recommended action
1. Open Tray 4, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check connectors on the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test PS3305 using the Tray/bin Manual sensor test to verify that the sensor are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the Tray Pickup Drive assembly.
10. If the error persists, replace the tray pickup assembly.
13.A4.FF
Description
(3X500 Sheet paper deck)
Residual Media Jam in Tray 4
This jam occurs when residual media is detected at the Tray 4 feed sensor (SR122) at power on.
ENWW Tools for troubleshooting 475
Recommended action
1. Open Tray 4, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test SR122 using the Tray/Bin Manual sensor test to verify that the sensors are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the tray pickup assembly.
10. If the error persists, replace the tray pickup assembly.
13.A4.FF
Description
(3500 Sheet paper deck)
Residual Media Jam in Tray 4
This jam occurs when residual media is detected at the Tray 4 feed sensor (PS3302) at power on.
Recommended action
1. Open Tray 4, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
476 Chapter 2 Solve problems ENWW
7. Test PS3302 using the Tray/Bin Manual sensor test to verify that the sensors are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the tray pickup assembly.
10. If the error persists, replace the tray pickup assembly.
13.A5.D5
Description
Jam In Tray 5
This jam occurs when the media does not reach the Tray 5 feed sensor SR132 in the designated
amount of time after the start of media pick-up from Tray 5.
This is a no-pick jam from Tray 5.
Recommended action
1. Open Tray 5, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test SR132 using the Tray/Bin Manual sensor test to verify that the sensor are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the tray pickup drive assembly.
10. If the error persists, replace the tray pickup assembly.
13.A5.FF
Description
Residual Media Jam in Tray 5
This jam occurs when residual media is detected at the Tray 5 feed sensor (SR132) at power on.
ENWW Tools for troubleshooting 477
Recommended action
1. Open Tray 5, remove any jammed paper, and then close the tray.
2. Open and close the HCI right door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test SR132 using the Tray/Bin Manual sensor test to verify that the sensors are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the tray pickup drive assembly.
10. If the error persists, replace the cassette tray pickup assembly.
13.A7.D3
Description
Jam in lower Right Door (From Jam Tray 3)
This jam occurs when the media does not reach the HCI feed sensor (PS3301) in the designated
amount of time after the Tray 3 feed sensor (PS3302) sensed the leading edge of the paper when
printing from Tray 3.
Recommended action
1. Clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
478 Chapter 2 Solve problems ENWW
7. Test PS3301 using the Tray/Bin Manual sensor test to verify that the sensor are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the pickup drive assembly.
10. If the error persists, replace the tray pickup assembly.
13.A7.D4
Description
Jam in lower Right Door (From Jam Tray 4)
This jam occurs when the media does not reach the HCI feed sensor (PS3301) in the designated
amount of time after the Tray 4 feed sensor (PS3305) sensed the leading edge of the paper when
printing from Tray 4.
Recommended action
1. Clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test PS3301 using the Tray/Bin Manual sensor test to verify that the sensor are functioning
correctly.
8. Touch Component Test.
9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly.
If it is not, replace the pickup drive assembly.
10. If the error persists, replace the tray pickup assembly.
13.A7.FF
Description
Residual Media Jam in High Capacity Input (HCI)
This jam occurs when residual media is detected at the HCI feed sensor (PS3301) at power on.
ENWW Tools for troubleshooting 479
Recommended action
1. Clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 3 and Tray 4 pickup, feed, and separation rollers are installed correctly
and show no damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the HCI controller PCA.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Run a Paper Path Test from both Tray 3 and Tray 4 to validate the issue.
8. Test PS3301 using the Tray/Bin Manual sensor test to verify that the sensors are functioning
correctly.
9. Touch Component Test.
10. Run the Tray 3 and Tray 4 pickup/feed motor drive test to verify that the feed motor is
functioning correctly. If it is not, replace the pickup drive assembly.
11. Run the intermediate feed motor drive test to verify that the feed motor is functioning correctly. If
it is not, replace the Merge Drive Assembly and/or Merge Assembly.
13.A8.D3 or 13.A8.D4
Description
(3500 Sheet paper deck)
Jam in Upper Right Door
Jam occurs when the media does not reach the feed sensor (SR24) in designated amount of time
after the HCI Exit sensor (PS3301) sensed the leading edge when printing from Tray 3 or Tray 4
● D3 = Tray 3
● D4 = Tray 4
Recommended action
1. Clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Run a paper Path test from both tray 3 and tray 4 to validate issue
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, and the DC controller PCA.
480 Chapter 2 Solve problems ENWW
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test PS3301 using the Tray/Bin Manual sensor test to verify that the sensor is functioning
correctly.
8. Run the Intermediate feed motor drive test to verify that the feed motor is functioning properly. If
it is not, replace the Merge Drive Assembly and/or Merge Assembly
13.A8.D3 or 13.A8.D4 or 13.A8.D5
Description
(1X500 or 3X500 Sheet paper deck )
Jam in Upper Right Door
This jam occurs when the media does not reach the feed sensor (SR24) in designated amount of time
after the tray 3 feed sensor (SR112) sensed the leading edge when printing from Tray X.
● D3 = Tray 3
● D4 = Tray 4
● D5 = Tray 5
Recommended action
1. Clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no
damage or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor, feed motor, on both DC and HCI controller PCAs.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test SR112 using the Tray/Bin Manual sensor test to verify that the sensor is functioning
correctly.
8. Touch Component Test.
9. Run the Tray pickup/feed motor drive test to verify that the feed motor is functioning correctly. If
it is not, replace the pickup assembly.
ENWW Tools for troubleshooting 481
10. Run the Tray intermediate feed motor drive test to verify that the feed motor is functioning
correctly. If it is not, replace the pickup assembly.
11. If the error persists, replace the paper pickup assembly.
13.AA.EE
Description
(1X500 or 3X500 Sheet paper deck)
HCI Door Open Jam
This jam occurs when the HCI right door (SW113) is opened during printing
Recommended action
1. Close the Lower Right door to allow the product to attempt to clear the jam.
2. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
3. Test SW113 using the Manual Sensor Switch test to verify that the switch is functioning
correctly.
4. If the error persists, replace the Sensor Assembly.
13.AA.EE
Description
(3500 Sheet paper deck)
HCI Door Open Jam
This jam occurs when the HCI right door (SW3301) is opened during printing.
Recommended action
1. Close the Lower Right door to allow the product to attempt to clear the jam.
2. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
3. Test SW3301 using the Manual Sensor Switch test to verify that the switch is functioning
correctly.
4. If the error persists, replace the Sensor Assembly.
482 Chapter 2 Solve problems ENWW
13.AB.EE
Description
HCI Door Open Jam
This jam occurs when the HCI inner flap door (PS3306) is opened during printing.
Recommended action
1. Close the inner flap door to allow the product to attempt to clear the jam.
2. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
3. Test PS3306 using the Manual Sensor test to verify that the sensor is functioning correctly.
4. If the error persists, replace the left tray pickup assembly.
13.B2.Az
Description
Media stay jam at registration sensor (Top Sensor) SR2501
● 13.B2.A1
This jam occurs when the media is present longer than "the expected media length plus 50mm"
or more is detected at the Registration sensor (SR2501) when printing from the Tray 1.
● 13.B2.A2
This jam occurs when the media is present longer than" the expected media length plus 50mm"
or more is detected at the Registration sensor (SR2501) when printing from the Tray 2.
● 13.B2.A3
This jam occurs when the media is present longer than "the expected media length plus 50mm"
or more is detected at the Registration sensor (SR2501) when printing from the Tray 3.
● 13.B2.A4
This jam occurs when the media is present longer than "the expected media length plus 50mm"
or more is detected at the Registration sensor (SR2501) when printing from the Tray 4.
● 13.B2.A5
This jam occurs when the media is present longer than "the expected media length plus 50mm"
or more is detected at the Registration sensor (SR2501) when printing from the Tray 5.
● 13.B2.AD
This jam occurs when the media is present longer than "the expected media length plus 50mm"
or more is detected at the Registration sensor (SR2501) when printing from the Duplexer.
ENWW Tools for troubleshooting 483
Recommended action
1. Open Right door and clear the jam in the indicated area. Inspect the paper path and ensure no
paper blocking the paper path
2. Ensure that Input Tray paper guides are snug on sides, not too tight or too loose against the
stack of media
3. Ensure the type and quality of the media that you are using meet HP specifications
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test Registration Sensor Test (TOP sensor) (SR2501) using the Tray/Bin manual sensor test to
verify that the sensor is functioning correctly.
NOTE: This sensor is located on the ITB directly in the center. Manually move sensor to check
for free movement and response in sensor test
6. If sensor test still fails, sensor may be defective Replace the ITB which contains SR2501 sensor
7. If sensor functioning properly, run a few pages to check where the leading edge of the paper
actually stops
8. Check for broken white hooks on the second transfer assembly. If broken replace the hooks or
the 2nd transfer assembly
13.B2.Dz
Description
Media delay jam at registration sensor (Top Sensor) SR2501
● 13.B2.D1
This jam occurs when the media does not reach the Registration sensor SR2501 in the
designated amount of time after the Tray 1 feed sensor (SR24) sensed the leading edge when
printing from Tray 1.
● 13.B2.D2
This jam occurs when the media does not reach the Registration sensor (SR2501) in the
designated amount of time after the Tray 2 feed sensor (SR22) sensed the leading edge when
printing from Tray 2.
● 13.B2.D3
This jam occurs when the media does not reach the Registration sensor (SR2501) in the
designated amount of time after the Tray 2 feed sensor (SR24) sensed the leading edge when
printing from Tray 3.
● 13.B2.D4
484 Chapter 2 Solve problems ENWW
This jam occurs when the media does not reach the Registration sensor (SR2501) in the
designated amount of time after the Tray 2 feed sensor (SR24) sensed the leading edge when
printing from Tray 4.
● 13.B2.D5
This jam occurs when the media does not reach the Registration sensor (SR2501) in the
designated amount of time after the Tray 2 feed sensor (SR24) sensed the leading edge when
printing from Tray 5.
● 13.B2.DD
This jam occurs when the media does not reach the Registration sensor (SR2501) on the
Secondary transfer assembly in the designated amount of time after leaving the duplex wait
point when duplexing.
Recommended action
CAUTION: Handle the Secondary transfer assembly when removing or reinstalling the assembly to
avoid causing this type of error.
The Registration assembly tension springs and spring mounting blocks at each end of the secondary
transfer assembly can be easily dislodged. This causes an obstruction for the shutter (de-skew gate)
and prevents it from moving freely, which delays the paper from arriving to the registration roller
located at the ITB in the designated time.
To resolve this type of issue, put the springs in the correct position.
Check the Registration assembly springs
1. Before reinstalling the secondary transfer assembly, make sure that the registration assembly
tension springs (callout 1) and spring mounting blocks (callout 2) at each end of the secondary
transfer assembly are correctly positioned.
NOTE: The springs should be straight (as shown below), and not bent or curved.
Figure 2-79 Reinstall the secondary transfer assembly (1 of 2)
1 1 2
2
ENWW Tools for troubleshooting 485
2. Carefully turn the assembly over, and then make sure that the tabs on the spring mounting
blocks are fully seated in the assembly sheet metal.
Figure 2-80 Reinstall the secondary transfer assembly (2 of 2)
To clear the jam
1. Open Right door and clear the jam in the indicated area. Inspect the paper path and ensure no
paper blocking the paper path.
2. Ensure that Input Tray paper guides are snug on sides, not too tight or too loose against the
stack of media.
3. Ensure the type and quality of the media that you are using meet HP specifications.
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test the registration TOP sensor (SR2501) using the manual sensor test to verify that the sensor
is functioning correctly. If it is not, replace the registration sensor assembly.
NOTE: • This sensor is located on the ITB directly in the center. Manually move sensor to
check for free movement and response in sensor test.
6. If sensor test still fails, sensor may be defective Replace the ITB which contains SR2501 sensor
7. If sensor functioning properly, run a few pages to check where the leading edge of the paper
actually stops . Depending on where media is stopping check for obstructions or damage and
replace parts as required.
8. Check the Second Transfer Assembly for broken white hooks IF white hooks are found to be
Broken elevate to the GBU
486 Chapter 2 Solve problems ENWW
13.B2.FF
Description
Residual Media Jam in Registration Area
This jam occurs when residual media is detected at the Registration sensor (SR2501) at power on.
Recommended action
1. Open Right door and clear the jam in the indicated area. Inspect the paper path and ensure no
paper blocking the paper path
2. Ensure that Input Tray paper guides are snug on sides, not too tight or too loose against the
stack of media.
3. Ensure the type and quality of the media that you are using meet HP specifications.
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test the registration TOP sensor (SR2501) using the manual sensor test to verify that the sensor
is functioning correctly. If it is not, replace the registration sensor assembly.
NOTE: • This sensor is located on the ITB directly in the center. Manually move sensor to
check for free movement and response in sensor test.
6. If sensor test still fails, sensor may be defective Replace the ITB which contains SR2501 sensor
7. If sensor functioning properly, run a few pages to check where the leading edge of the paper
actually stops . Depending on where media is stopping check for obstructions or damage and
replace parts as required.
8. Check the Second Transfer Assembly for broken white hooks IF white hooks are found to be
Broken elevate to the GBU
13.B4.FF
Description
Residual Media jam Loop sensor (SR29 or SR30)
This jam occurs when residual media is detected at the Loop sensor (SR29 or SR30) at power on.
Recommended action
1. Open Right door and clear the jam in the indicated area
2. Close the door to allow the product to attempt to clear the jam.
3. If the issue persists as another specific Paper Jam, troubleshoot the specified Jam location.
4. Open the following menus:
ENWW Tools for troubleshooting 487
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test the Loop sensor (SR29 and SR 30) using the manual sensor test to verify that the sensor is
functioning correctly. If it is not, replace T2 assembly
13.B9.Az
Description
Fuser delivery stay
This jam occurs when the fuser delivery sensor (SR35) does not detect the trailing edge of the paper
within a specified period of time from when the sensor detected the leading edge. The paper stopped
at the fuser-output sensor (stay at fuser output sensor).
This jam code may be caused by;
An accordion jam at the fuser exit, something blocking the media before the output rollers. The output
bin rollers not turning, there is very little distance from the fuser exit and the output bin.
The IPTU stalled, both would have to make the next sensor or you would get a late to that sensor jam
first. The rollers would either stop or slow to the point that the timing is off for exiting the fuser sensor.
A sticky fuser exit flag, if it stuck or even delayed momentarily in the activated position.
● 13.B9.A2
The fuser is printing in fuser mode Normal.
● 13.B9.A3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.B9.A4
The fuser is printing in fuser mode Heavy 1.
● 13.B9.A5
The fuser is printing in fuser mode Heavy 2.
● 13.B9.AB
The fuser is printing in fuser mode Transparency.
● 13.B9.AD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam
information digits for specific mode).
Recommended action
CAUTION: Be careful the fuser is HOT, allow it cool if you need to remove debris from in and
around the pressure heating components
488 Chapter 2 Solve problems ENWW
1. Open the right door, and then clear any jammed paper
2. Ensure sure that the paper meets HP specifications.
3. Remove the fuser, and then clear any jammed paper.
4. verify there is no debris from a previous jam stuck in the fuser or rollers leading into or out of the
fuser.
5. Confirm the output bin rollers are turning
6. Remove the IPTU and inspect it for damage and debris.
7. Run the sensor test and confirm the fuser exit flag is working properly.
8. Replace the fuser.
13.B9.Bz Jam in RIGHT Door.
Description
Jam in RIGHT Door.
This jam occurs when a near complete overlap (less than 5 to 15 mm of non-overlap) multi-feed jam
is detected.
● 13.B9.B1
Multi-Feed jam is detected when printing from Tray 1.
● 13.B9.B2
Multi-Feed jam is detected when printing from Tray 2.
● 13.B9.B3
Multi-Feed jam is detected when printing from Tray 3.
● 13.B9.B4
Multi-Feed jam is detected when printing from Tray 4.
● 13.B9.B5
Multi-Feed jam is detected when printing from Tray 5.
● 13.B9.BD
Multi-Feed jam is detected when printing from the Duplexer.
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure the media meets HP specifications and is loaded in the trays correctly.
4. Make sure that the pickup, feed, and separation roller for the specified tray are installed correctly
and show no damage or wear.
5. Clean or replace the pickup/feed rollers as needed.
ENWW Tools for troubleshooting 489
13.B9.Cz
Description
Fuser Wrap Jam
This jam occurs when the media disappears from the fuser output sensor (SR35) before a designated
amount of time after the media reached the fuser output sensor (SR35)
(It is determined that the media is being wrapped around the fuser roller)
Z = Fuser mode
● 13.B9.C1 (event code)
Fuser wrap jam when Auto Sense (Normal).
● 13.B9.C2 (event code)
Fuser wrap jam when Normal.
● 13.B9.C3 (event code)
Fuser wrap jam when Light 1 or Light 2 (see event log secondary jam information for specific
code).
● 13.B9.C4 (event code)
Fuser wrap jam when Heavy 1.
● 13.B9.C5 (event code)
Fuser wrap jam when Heavy 2.
● 13.B9.C6 (event code)
Fuser wrap jam when Heavy media 3.
● 13.B9.C7 (event code)
Fuser wrap jam when Glossy media 1.
● 13.B9.C8 (event code)
Fuser wrap jam when Glossy media 2.
● 13.B9.C9 (event code)
Fuser wrap jam when Glossy media 3.
● 13.B9.CB (event code)
Fuser wrap jam when Transparency.
● 13.B9.CC (event code)
Fuser wrap jam when Label.
● 13.B9.CD (event code)
Fuser wrap jam when Envelope 1 or Envelope 2 (see event log secondary jam information for
specific code).
490 Chapter 2 Solve problems ENWW
Recommended action
1. Open the Right door.
CAUTION: Be careful the fuser might be HOT, allow it cool if you need to remove debris from
in and around the pressure heating components.
2. Remove the fuser, and then remove any paper wrapped around the fuser roller.
3. Reinstall the fuser, and then close the door.
4. Print a cleaning page to make sure that all of the toner is removed from the fuser roller.
5. Use the manual sensor tests to toggle the fuser output sensor (SR35). If the sensor is not
functioning correctly, replace the fuser assembly.
6. If the error persists, the fuser roller or pressure roller might be damaged. Replace the fuser.
13.B9.Dz
Description
Fuser delivery delay jam
This jam occurs when the media disappears from the fuser output sensor (SR35) before a designated
amount of time after the registration sensor (SR2501) sensed the leading edge when printing.
● 13.B9.D1
Fuser delivery delay jam when printing from Tray 1.
● 13.B9.D2
Fuser delivery delay jam when printing from Tray 2.
● 13.B9.D3
Fuser delivery delay jam when printing from Tray 3.
● 13.B9.D4
Fuser delivery delay jam when printing from Tray 4.
● 13.B9.D5
Fuser delivery delay jam when printing from Tray 5.
● 13.B9.DD
Fuser delivery delay jam when printing with the Duplexer.
Recommended action
1. Open right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
Media Stopped before Fuser
ENWW Tools for troubleshooting 491
1. Thoroughly check the duplex paper path and the ITB/Transfer area for issues with rollers,
jammed paper or any potential obstructions that might be causing the jam
2. Verify that the transfer roller is seated properly and not worn or deformed. Replaced it if
necessary.
3. Inspect the Transfer feed assembly for debris or damage. Replace Right door sub Assembly.
4.
Media Stopped In or At the Fuser
CAUTION: The fuser might be HOT.
1. Remove the Fuser and inspect Fuser sleeve, Pressure roller and delivery roller for blockage
and/or damage. Replace Fuser as needed.
2. Verify that fuser inlet guide is not detached or broken
3. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
4. Test the Fuser Delivery sensor (SR35) using the manual sensor test to verify the sensor is
functioning correctly. If it is not, replace the fuser.
5. Touch Component Test.
6. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly.
If they are not, replace the Fuser Motor Assembly.
13.B9.FF
Description
Residual Media jam Fuser Output Sensor
This jam occurs when residual media is detected at the Fuser Output sensor (SR35) at power on.
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage
and/or damage. Replace the fuser as needed.
CAUTION: The fuser might be HOT.
4. Open the following menus:
492 Chapter 2 Solve problems ENWW
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test the Fuser Delivery sensor (SR35) using the manual sensor test to verify the sensor is
functioning correctly. If it is not, replace the fuser.
6. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly.
If they are not, replace the Fuser Motor Assembly.
13.BA.EE
Description
This jam occurs when the Engine front door is opened during printing (Sensor SW14)
Recommended action
1. Close the front door.
2. Check the projection tabs of the front door that engage the door sensors (SW14). If damaged,
replace the appropriate part.
3. Use the Manual sensor test to activate the door switch. Replace the switch if it is not functioning
correctly.
4. Check the appropriate connectors on the DC controller PCA.
13.BB.EE
Description
This jam occurs when the engine right door (SW13) is opened during printing.
Recommended action
1. Close the right door.
2. Check the projection tabs of the right door that engage the door sensor (SW13). If damaged,
replace the appropriate part.
3. Use the Manual sensor test to activate the door switch. Replace the switch if it is not functioning
correctly.
4. Check the appropriate connectors on the DC controller PCA.
13.D1.Az
Description
Jam in Left Door
This jam occurs when the media stays at the duplex switchback sensor (SR301) for a designated
amount of time after it has reached the duplex switchback sensor (SR301).
Z = Fuser Mode
● 13.D1.A1
ENWW Tools for troubleshooting 493
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.D1.A2
The fuser is printing in fuser mode Normal.
● 13.D1.A3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.D1.A4
The fuser is printing in fuser mode Heavy 1.
● 13.D1.A5
The fuser is printing in fuser mode Heavy 2.
● 13.D1.A6
The fuser is printing in fuser mode Heavy media 3.
● 13.D1.A7
The fuser is printing in fuser mode Glossy media 1.
● 13.D1.A8
The fuser is printing in fuser mode Glossy media 2.
● 13.D1.A9
The fuser is printing in fuser mode Glossy media 3.
● 13.D1.AB
The fuser is printing in fuser mode Transparency.
● 13.D1.AC
The fuser is printing in fuser mode Label.
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
CAUTION: The fuser might be HOT.
3. Check to ensure the duplex motor reverse and reefed motor function properly.
4. Open the following menus:
Duplexer reverse-motor test
● Administration
● Troubleshooting
494 Chapter 2 Solve problems ENWW
● Component Test.
● Duplexer reverse motor
Duplexing reverse-motor test, Activates the duplexing reverse motor for 10 seconds
Duplexer re-feed-motor test
● Administration
● Troubleshooting
● Component Test.
● Duplexer re-feed motor
Duplexing reefed motor test, Activates the duplexing re-feed motor for 10 seconds
5. If either of these tests fail replace the Duplexing - Reversing assembly
NOTE: If this error is present after a previous service on the printer, check connector J1902,
J9946, J1909, J1908 for proper seating and connection
6. If Motor tests pass, Check the following sensors: .
● SR301 Duplex Switchback Sensor test
● SR302 Duplex Delivery sensor, Sensor test
Verify sensor functionality using the Manual Sensor Test:
● Administration
● Troubleshooting
● Touch Paper Path Sensors.
7. If the sensor fails to change state have customer ensure that the sensor moves freely and have
the customer clean to the best of their ability and test again.
8. If sensor test continues to fails, sensor may be defective Replace sensor or the sensor
assembly.
9. If sensor functioning properly, Replace the Right door assembly.
13.D1.Dz
Description
Jam in Right Door
This jam occurs when the media does not reach the Duplex Switchback sensor (SR301) in
designated amount of time after the fuser output sensor (SR45) sensed the leading edge.
Z = Fuser Mode
● 13.D1.D1
ENWW Tools for troubleshooting 495
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.D1.D2
The fuser is printing in fuser mode Normal.
● 13.D1.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.D1.D4
The fuser is printing in fuser mode Heavy 1.
● 13.D1.D5
The fuser is printing in fuser mode Heavy 2.
● 13.D1.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.D1.D7
The fuser is printing in fuser mode Glossy media 1.
● 13.D1.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.D1.D9
The fuser is printing in fuser mode Glossy media 3.
● 13.D1.DB
The fuser is printing in fuser mode Transparency.
● 13.D1.DC
The fuser is printing in fuser mode Label.
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Where is the leading and trailing edge of the paper during the error state?
● Has it exited the Fuser?
● Stuck in diverter assembly?
● Stopped at input of Duplexer?
STOPPED IN Fuser:
Check the event log to find if there are paper jams related Fuser Wrap Jam,
496 Chapter 2 Solve problems ENWW
1. Check the life of the Fuser unit, replace fuser as needed.
2. Check Fuser Guide assembly and verify that is not causing the media to get damaged and be
stuck at fuser exit.
STUCK in Diverter:
Check Right door assembly for blockage.
1. Check sensor in right door assembly using sensor test.
2. If faulty or issue with right door, Replace the Right-door sub-assembly
Stopped at Duplexer:
1. Check to ensure the duplex motor reverse assembly and duplex re-feed motor function
properly(Use component test to check both duplexer reverse motor and duplexer re-feed motor
function)
2. If either of these tests fail replace the Duplexing - switchback assembly and Duplexing-feed
assembly
13.D1.FF
Description
Jam in Right Door
This jam occurs when residual media is detected at the Duplex Switchback sensor (SR301) at power
on
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Replace the duplex switchback assembly.
13.D3.Az
Description
Jam in Right Door
This jam occurs when the media stays at the Duplex Feed sensor (SR304) for designated amount of
time after it has reached the Duplex Feed sensor (SR304)
● 13.D3.A1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.D3.A2
The fuser is printing in fuser mode Normal.
● 13.D3.A3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
ENWW Tools for troubleshooting 497
● 13.D3.A4
The fuser is printing in fuser mode Heavy 1.
● 13.D3.A5
The fuser is printing in fuser mode Heavy 2.
● 13.D3.A6
The fuser is printing in fuser mode Heavy media 3.
● 13.D3.A7
The fuser is printing in fuser mode Glossy media 1.
● 13.D3.A8
The fuser is printing in fuser mode Glossy media 2.
● 13.D3.A9
The fuser is printing in fuser mode Glossy media 3.
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Using the component test, Check to ensure the duplex motors reverse and reefed motor function
properly
● Duplexer Feed motor. (Duplexing Feed-motor test, Activates the duplexing reverse motor
for 10 seconds).
● Duplexer re-feed motor (Duplexing reefed motor test, Activates the duplexing re-feed motor
for 10 seconds).
4. If either of these tests fail replace the Duplexing - Reversing assembly
NOTE: If this error is present after a previous service on the printer, check connector for proper
seating and connection.
5. If Motor tests pass, Verify sensor functionality using the Manual Sensor Test. SR304 Duplex repick
feed Sensor
6. If the sensor fails to change state have customer ensure that the sensor moves freely and have
the customer clean to the best of their ability and test again.
7. If sensor test continues to fails, sensor may be defective Replace the duplex feed assembly.
8. If sensor functioning properly, Replace the Right door assembly.
13.D3.Dz
Description
Jam in Right Door
498 Chapter 2 Solve problems ENWW
This jam occurs when the media does not reach the Duplex re-feed sensor (SR304) in designated
amount of time after the Duplex Switchback sensor (SR302) sensed the leading edge
● 13.D3.D1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.D3.D2
The fuser is printing in fuser mode Normal.
● 13.D3.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.D3.D4
The fuser is printing in fuser mode Heavy 1.
● 13.D3.D5
The fuser is printing in fuser mode Heavy 2.
● 13.D3.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.D3.D7
The fuser is printing in fuser mode Glossy media 1.
● 13.D3.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.D3.D9
The fuser is printing in fuser mode Glossy media 3.
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Using the component test, Check to ensure the duplex motors reverse and reefed motor function
properly
● Duplexer Feed motor. (Duplexing Feed-motor test, Activates the duplexing reverse motor
for 10 seconds).
● Duplexer re-feed motor (Duplexing reefed motor test, Activates the duplexing re-feed motor
for 10 seconds).
4. If either of these tests fail replace the Duplexing - Reversing assembly
NOTE: If this error is present after a previous service on the printer, check connector J202 for
proper seating and connection.
ENWW Tools for troubleshooting 499
5. If Motor tests pass, Verify sensor functionality using the Manual Sensor Test. SR304 Duplex repick
feed Sensor
6. If the sensor fails to change state have customer ensure that the sensor moves freely and have
the customer clean to the best of their ability and test again.
7. If sensor test continues to fails, sensor may be defective Replace the duplex feed assembly.
8. If sensor functioning properly, Replace the Right door assembly.
13.D3.FF
Description
Jam in Right Door
This jam occurs when residual media is detected at the duplex delivery sensor SR302 or the duplexer
re-feed sensor (SR304) at power on.
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Using the component test, Check to ensure the duplex motors reverse and reefed motor function
properly
● Duplexer Feed motor. (Duplexing Feed-motor test, Activates the duplexing reverse motor
for 10 seconds).
● Duplexer re-feed motor (Duplexing reefed motor test, Activates the duplexing re-feed motor
for 10 seconds).
4. If either of these tests fail replace the Duplexing - Reversing assembly
NOTE: If this error is present after a previous service on the printer, check connector J202 for
proper seating and connection.
5. If Motor tests pass, Verify sensor functionality using the Manual Sensor Test. SR304 Duplex repick
feed Sensor
6. If the sensor fails to change state have customer ensure that the sensor moves freely and have
the customer clean to the best of their ability and test again.
7. If sensor test continues to fails, sensor may be defective Replace the duplex feed assembly.
8. If sensor functioning properly, Replace the Right door assembly.
13.DF.Dz
Description
Jam in Right Door
This jam occurs when the media does not reach the duplex delivery sensor (SR302) in a designated
amount of time after the duplex switchback sensor SR301 sensed the leading edge.
● 13.DF.D1
500 Chapter 2 Solve problems ENWW
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.DF.D2
The fuser is printing in fuser mode Normal.
● 13.DF.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.DF.D4
The fuser is printing in fuser mode Heavy 1.
● 13.DF.D5
The fuser is printing in fuser mode Heavy 2.
● 13.DF.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.DF.D7
The fuser is printing in fuser mode Glossy media 1.
● 13.DF.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.DF.D9
The fuser is printing in fuser mode Glossy media 3.
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Ensure the type and quality of the media that you are using meet HP specifications.
4. Using the component test, Check to ensure the duplex motors reverse and reefed motor function
properly
● Duplexer Feed motor. (Duplexing Feed-motor test, Activates the duplexing reverse motor
for 10 seconds).
● Duplexer re-feed motor (Duplexing reefed motor test, Activates the duplexing re-feed motor
for 10 seconds).
5. If either of these tests fail replace the Duplexing-Reversing assembly
NOTE: If this error occurs after a previous service on the printer, check connector J1902,
J9946, J1909, J1908 for proper seating and connection
6. If Motor tests pass, Verify sensor functionality using the Manual Sensor Test.
ENWW Tools for troubleshooting 501
● SR301 Duplex Switchback Sensor
● SR302 Duplex feed sensor
7. If the sensor fails to change state have customer ensure that the sensor moves freely and have
the customer clean to the best of their ability and test again.
8. If sensor test continues to fails, sensor may be defective Replace the duplex feed assembly.
9. If sensor functioning properly, Replace the Right door assembly.
10. If the issue persists, replace the duplexer.
13.E1.Dz
Description
Jam in Right Door
This jam occurs when the media does not reach the Face Down sensor (SR33) in designated amount
of time after the Fuser delivery Sensor 2 (SR45) sensed the leading edge.
● 13.E1.D1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E1.D2
The fuser is printing in fuser mode Normal.
● 13.E1.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E1.D4
The fuser is printing in fuser mode Heavy 1.
● 13.E1.D5
The fuser is printing in fuser mode Heavy 2.
● 13.E1.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.E1.D7
The fuser is printing in fuser mode Glossy media 1.
● 13.E1.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.E1.D9
The fuser is printing in fuser mode Glossy media 3.
● 13.E1.DB
502 Chapter 2 Solve problems ENWW
The fuser is printing in fuser mode Transparency.
● 13.E1.DC
The fuser is printing in fuser mode Label.
Recommended action
1. Open Right Door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the delivery flags move smoothly.
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test Face Down Bin Full sensor (SR33) using the manual sensor test to verify the sensor is
functioning correctly. If it is not, replace the delivery sensor assembly.
6. Inspect the fuser guide and Fuser for damage, positioning or wear.
7. Replace Fusing Assembly or fuser guide as needed.
8. If message persists, inspect the Right door Assembly and replace if needed.
9. Replace the Face-down delivery assembly
13.E1.FF
Description
Residual Jam -
This jam occurs when residual media is detected at the Face Down Bin Full sensor (SR33) at power
on.
Recommended action
1. Remove paper from top output. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the delivery flags move smoothly.
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test Face Down Bin Full sensor (SR33) using the manual sensor test to verify the sensor is
functioning correctly. If it is not, replace the delivery sensor assembly.
6. Inspect the fuser guide and Fuser for damage, positioning or wear.
ENWW Tools for troubleshooting 503
7. Replace Fusing Assembly or fuser guide as needed.
8. Replace the delivery Face-down delivery assembly
13.E2.Az
Description
Jam in IPTU
This jam occurs when the media stays at the IPTU feed sensor 1 (SR203) for a designated time
period after IPTU feed sensor 1 (SR203) sensed the leading edge.
● 13.E2.A1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E2.A2
The fuser is printing in fuser mode Normal.
● 13.E2.A3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E2.A4
The fuser is printing in fuser mode Heavy 1.
● 13.E2.A5
The fuser is printing in fuser mode Heavy 2.
● 13.E2.A6
The fuser is printing in fuser mode Heavy media 3.
● 13.E2.A7
The fuser is printing in fuser mode Glossy media 1.
● 13.E2.A8
The fuser is printing in fuser mode Glossy media 2.
● 13.E2.A9
The fuser is printing in fuser mode Glossy media 3.
● 13.E2.AB
The fuser is printing in fuser mode Transparency.
● 13.E2.AC
The fuser is printing in fuser mode Label.
● 13.E2.AD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see event log secondary jam
information digits for specific mode)
504 Chapter 2 Solve problems ENWW
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Check the IPTU for any damaged or excessive ware.
4. Check the White wheels on Entrance to upper-guide assembly. Look for Damage, skew or
missing rollers.
If a roller is out of the sheet metal holder, you can tighten the holding clip by pinching both sides
of the holder together with the White roller removed. This will apply more force to the sides of the
roller and help hold it more securely.
NOTE: The white rollers from the top cover come off and get inside the output device blocking
the pass of the paper. The paper can also come out skewed.
Many times the rollers can be found inside the output device.
Figure 2-81 Entrance to upper guide white wheels
5. Reinstall the rollers correctly if rollers are recovered from device. If not order new rollers.
6. Check the wheels on the Saddle paper feeder assembly for skew/damaged .
7. Make sure the Delivery assembly is not damaged and the finisher is correctly aligned to printer.
8. Replace the IPTU Lower Guide Assembly
13.E2.Dz
Description
Jam in IPTU
This jam occurs when the media does not reach the IPTU feed sensor 1 (SR203) in designated
amount of time after the Fuser delivery Sensor 2 (SR45) sensed the leading edge.
● 13.E2.D1
ENWW Tools for troubleshooting 505
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E2.D2
The fuser is printing in fuser mode Normal.
● 13.E2.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E2.D4
The fuser is printing in fuser mode Heavy 1.
● 13.E2.D5
The fuser is printing in fuser mode Heavy 2.
● 13.E2.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.E2.D7
The fuser is printing in fuser mode Glossy media 1.
● 13.E2.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.E2.D9
The fuser is printing in fuser mode Glossy media 3.
● 13.E2.DB
The fuser is printing in fuser mode Transparency.
● 13.E2.DC
The fuser is printing in fuser mode Label.
● 13.E2.DD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see event log secondary jam
information digits for specific mode)
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Check the IPTU for any damaged or excessive ware.
4. Check the White wheels on Entrance to upper-guide assembly. Look for Damage, skew or
missing rollers
506 Chapter 2 Solve problems ENWW
If a roller is out of the sheet metal holder, you can tighten the holding clip by pinching both sides
of the holder together with the White roller removed. This will apply more force to the sides of the
roller and help hold it more securely.
NOTE: The white rollers from the top cover come off and get inside the output device blocking
the pass of the paper. The paper can also come out skewed.
Many times the rollers can be found inside the output device.
5. Reinstall the rollers correctly if rollers are recovered from device. If not order new rollers.
6. Check the wheels on the Saddle paper feeder assembly for skew/damaged .
7. Make sure the Delivery assembly is not damaged and the finisher is correctly aligned to printer.
8. Replace the IPTU Lower Guide Assembly
13.E3.Az
Description
Jam in IPTU
This jam occurs when the media stays at the IPTU feed sensor 2 (SR202) for a designated time
period after IPTU feed sensor 2 (SR202) sensed the leading edge.
● 13.E3.A1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E3.A2
The fuser is printing in fuser mode Normal.
● 13.E3.A3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E3.A4
The fuser is printing in fuser mode Heavy 1.
● 13.E3.A5
The fuser is printing in fuser mode Heavy 2.
● 13.E3.A6
The fuser is printing in fuser mode Heavy media 3.
● 13.E3.A7
The fuser is printing in fuser mode Glossy media 1.
● 13.E3.A8
The fuser is printing in fuser mode Glossy media 2.
● 13.E3.A9
ENWW Tools for troubleshooting 507
The fuser is printing in fuser mode Glossy media 3.
● 13.E3.AB
The fuser is printing in fuser mode Transparency.
● 13.E3.AC
The fuser is printing in fuser mode Label.
● 13.E3.AD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see event log secondary jam
information digits for specific mode)
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Check to ensure the Paper-transport motors function properly.
4. Test the Paper-transport motor
This test activates the IPTU motor and is only available when the IPTU is installed. During test,
observe the two sets of rollers on the left side, facing the IPTU, these rollers are controlled by
M201, and M202.
5. Check the IPTU around SR202 sensor to see if there is something possibly blocking the paper
path or for any damaged or excessive ware.
6. Check the White wheels on Entrance to upper-guide assembly. Look for Damage, skew or
missing rollers.
7. Check the wheels on the Saddle paper feeder assembly for skew/damaged.
8. Make sure the Deliver assembly is not damaged and the finisher is correctly aligned to printer.
9. Replace the IPTU Lower Guide Assembly or Feed Motor 2
13.E3.Dz
Description
Jam in IPTU
This jam occurs when the media does not reach the IPTU feed sensor 2 (SR202) in designated
amount of time
● 13.E3.D1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E3.D2
The fuser is printing in fuser mode Normal.
● 13.E3.D3
508 Chapter 2 Solve problems ENWW
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E3.D4
The fuser is printing in fuser mode Heavy 1.
● 13.E3.D5
The fuser is printing in fuser mode Heavy 2.
● 13.E3.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.E3.D7
The fuser is printing in fuser mode Glossy media 1.
● 13.E3.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.E3.D9
The fuser is printing in fuser mode Glossy media 3.
● 13.E3.DB
The fuser is printing in fuser mode Transparency.
● 13.E3.DC
The fuser is printing in fuser mode Label.
● 13.E3.DD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see event log secondary jam
information digits for specific mode)
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Check to ensure the Paper-transport motors function properly.
4. Test the Paper-transport motor
This test activates the IPTU motor and is only available when the IPTU is installed. During test,
observe the two sets of rollers on the left side, facing the IPTU, these rollers are controlled by
M201, and M202.
5. Check the IPTU around SR202 sensor to see if there is something possibly blocking the paper
path or for any damaged or excessive ware.
6. Check the White wheels on Entrance to upper-guide assembly. Look for Damage, skew or
missing rollers.
7. Check the wheels on the Saddle paper feeder assembly for skew/damaged.
ENWW Tools for troubleshooting 509
8. Make sure the Deliver assembly is not damaged and the finisher is correctly aligned to printer.
9. Replace the IPTU Lower Guide Assembly or Feed Motor 2
13.E34Az
Description
Jam in IPTU
This jam occurs when the media stays at the IPTU feed sensor 3 (SR201) for a designated time
period after IPTU feed sensor 3 (SR201) sensed the leading edge.
● 13.E4.A1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E4.A2
The fuser is printing in fuser mode Normal.
● 13.E4.A3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E4.A4
The fuser is printing in fuser mode Heavy 1.
● 13.E4.A5
The fuser is printing in fuser mode Heavy 2.
● 13.E4.A6
The fuser is printing in fuser mode Heavy media 3.
● 13.E4.A7
The fuser is printing in fuser mode Glossy media 1.
● 13.E4.A8
The fuser is printing in fuser mode Glossy media 2.
● 13.E4.A9
The fuser is printing in fuser mode Glossy media 3.
● 13.E4.AB
The fuser is printing in fuser mode Transparency.
● 13.E4.AC
The fuser is printing in fuser mode Label.
● 13.E4.AD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see event log secondary jam
information digits for specific mode)
510 Chapter 2 Solve problems ENWW
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Check to ensure the Paper-transport motors function properly.
4. Test the Paper-transport motor
This test activates the IPTU motor and is only available when the IPTU is installed. During test,
observe the two sets of rollers on the left side, facing the IPTU, these rollers are controlled by
M201, and M202.
5. Check the IPTU around SR201 sensor to see if there is something possibly blocking the paper
path or for any damaged or excessive ware.
6. Check the White wheels on Entrance to upper-guide assembly. Look for Damage, skew or
missing rollers.
7. Check the wheels on the Saddle paper feeder assembly for skew/damaged.
8. Make sure the Deliver assembly is not damaged and the finisher is correctly aligned to printer.
9. Replace the IPTU Lower Guide Assembly or Feed Motor 2
13.E4.Dz
Description
Jam in IPTU
This jam occurs when the media does not reach the IPTU feed sensor 2 (SR201) in designated
amount of time
● 13.E4.D1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E4.D2
The fuser is printing in fuser mode Normal.
● 13.E4.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E4.D4
The fuser is printing in fuser mode Heavy 1.
● 13.E4.D5
The fuser is printing in fuser mode Heavy 2.
● 13.E4.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.E4.D7
ENWW Tools for troubleshooting 511
The fuser is printing in fuser mode Glossy media 1.
● 13.E4.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.E4.D9
The fuser is printing in fuser mode Glossy media 3.
● 13.E4.DB
The fuser is printing in fuser mode Transparency.
● 13.E4.DC
The fuser is printing in fuser mode Label.
● 13.E4.DD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see event log secondary jam
information digits for specific mode)
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Check to ensure the Paper-transport motors function properly.
4. Test the Paper-transport motor
This test activates the IPTU motor and is only available when the IPTU is installed. During test,
observe the two sets of rollers on the left side, facing the IPTU, these rollers are controlled by
M201, and M202.
5. Check the IPTU around SR201 sensor to see if there is something possibly blocking the paper
path or for any damaged or excessive ware.
6. Check the White wheels on Entrance to upper-guide assembly. Look for Damage, skew or
missing rollers.
7. Check the wheels on the Saddle paper feeder assembly for skew/damaged.
8. Make sure the Deliver assembly is not damaged and the finisher is correctly aligned to printer.
9. Replace the IPTU Lower Guide Assembly or Feed Motor 2
13.E6.Dz
Description
Jam in Right Door
This jam occurs when the media does not reach the Face Down sensor (SR33) in designated amount
of time after the Fuser delivery Sensor 2 (SR45) sensed the leading edge.
● 13.E6.D1
512 Chapter 2 Solve problems ENWW
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.E6.D2
The fuser is printing in fuser mode Normal.
● 13.E6.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E6.D4
The fuser is printing in fuser mode Heavy 1.
● 13.E6.D5
The fuser is printing in fuser mode Heavy 2.
● 13.E6.D6
The fuser is printing in fuser mode Heavy media 3.
● 13.E6.D7
The fuser is printing in fuser mode Glossy media 1.
● 13.E6.D8
The fuser is printing in fuser mode Glossy media 2.
● 13.E6.D9
The fuser is printing in fuser mode Glossy media 3.
● 13.E6.DB
The fuser is printing in fuser mode Transparency.
● 13.E6.DC
The fuser is printing in fuser mode Label.
● 13.E6.DD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see event log secondary jam
information digits for specific mode)
● 13.E6.D2
The fuser is printing in fuser mode Normal.
● 13.E6.D3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam
information digits for specific mode).
● 13.E6.D4
The fuser is printing in fuser mode Heavy 1.
● 13.E6.D5
ENWW Tools for troubleshooting 513
The fuser is printing in fuser mode Heavy 2.
● 13.E6.DB
The fuser is printing in fuser mode Transparency.
● 13.E6.DD
The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam
information digits for specific mode).
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the delivery flags move smoothly.
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
5. Test the face down bin full sensor (SR33) using the manual sensor test to verify the sensor is
functioning correctly. If not replace the delivery sensor assembly
6. Inspect the fuser guide and Fuser for damage positioning or wear.Replace Fusing guide
Assembly or Fuser as needed.
7. If Jam message persists, inspect the Right door Assembly.
8. Replace the delivery Face-down delivery assembly
13.E6.FF
Description
Jam in Right Door
This jam occurs when residual media is detected at the Face Down Bin Full sensor (SR33) at power
on
Recommended action
1. Open the Right door and clear the jam in the indicated area.
2. Close the door to allow the product to attempt to clear the jam.
3. Make sure that the delivery flags move smoothly.
4. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
514 Chapter 2 Solve problems ENWW
5. Test the face down bin full sensor (SR33) using the manual sensor test to verify the sensor is
functioning correctly. If not replace the delivery sensor assembly
6. Replace the delivery Face-down delivery assembly
13.EA.EE
Description
IPTU Door Open Jam
This jam occurs when the IPTU door (SR204) is opened during printing
Recommended action
1. Close the IPTU door to allow the product to attempt to clear the jam.
2. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
3. Test SR204 using the manual sensor switch test to verify the switch is functioning correctly.
4. If the issue persists, replace IPTU.
13.FF.FF
Description
Jam in Printer
This jam occurs when residual media is detected at the multiple media path sensors.
This jam code will only be in the event log if it is a residual jam at power on.
Recommended action
1. Open all the doors and clear all media from the product.
2. Close all the doors to allow the product to attempt to clear the paper path.
30.XX.YZ Error Messages
30.01.01
Description
The flatbed cover sensor was interrupted.
The scanner flatbed cover is open.
Message appears only in the event log and is not posted on the control panel.
The control panel will read Flatbed Cover Open.
ENWW Tools for troubleshooting 515
Recommended action
No action necessary. This error message should automatically clear.
If the error persists, open the Scanner Tests to test the Flatbed cover sensor.
1. If the cover is closed, check the cover sensor at the right rear of the scanner for correct
mechanical functionality, using the scanner sensor test in the Administration / Troubleshooting /
Diagnostics / Scanner Tests Menu.
2. Check the connectors on the scanner control board (SCB) for loose connections.
3. Replace the Lid-Sensor assembly.
4. Replace the SCB
5. Replace the Integrated Scanning Assembly (ISA)
30.01.06
Description
Scanner fan error
The Copy, Fax and Send options will be grayed out or not present on the control panel and message
will be posted in Event log.
Recommended action
1. Turn the product off, and then on again.
2. During the MFP initialization sequence, listen to the fan to determine if it is operating.
3. the error persists, turn the product off and then check the fan wire-harness connectors
4. If the error persists, replace the Scan Control Board (SCB)
5. Replace the Integrated Scanning Assembly (ISA)
You may want to provide both parts SCB and ISA for onsite technician.
30.01.08
Description
The scanner optic failed to return to the home position.
Recommended action
1. Turn the product off, and then on again.
2. Observe the movement of the optics assembly.
3. Check scanner Lock. Have the customer move the lock back and forth and leave it in the Unlock
position. Retest printer by powering the unit back up.
4. If the error persists, run the scanner motor test under component test. Administration/
Troubleshooting/Scanner tests/Flatbed motor test
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5. If issue still remains and firmware has been upgraded replace Scanner Control Board (SCB).
6. If the error persists, replace the Integrated Scanning Assembly (ISA).
30.01.14
Description
Scanner control board (SCB) EEPROM error.
Recommended action
1. Turn the product off, and then on again.
2. Ensure all connectors on the SCB are seated fully.
3. Ensure the MFP has at latest SCB firmware version.
4. Replace the SCB..
30.01.15
Description
Scanner did not initialize (internal error).
The scanner failed to be initialized due to an internal error.
Recommended action
1. Turn the product off, and then on again.
2. Verify that all covers are installed correctly and that the ADF and ADF jam cover are closed.
3. Check all sensors on the scanner to ensure they are not blocked.
4. Look through the vents on back of Scanner see if GREEN SCB LEDs are lit.
5. Check all connections for SCB to print engine
6. Replace the SCB
30.01.18
Description
Scanner internal optical sensor error.
Recommended action
1. Turn the product off, and then on again.
2. Make sure that all the connectors on the SCB are seated fully.
3. Make sure that the MFP has the latest SCB firmware version.
4. replace the SCB.
5. If the error persists, Replace the Integrated Scanning Assembly (ISA)
ENWW Tools for troubleshooting 517
30.01.19
Description
Scanner internal lamp sensor error.
Recommended action
1. Turn the product off, and then on again.
2. Determine if the scanner lamp turns on and off approximately 12 second after the product turns
on.
3. Test the lower lamp using the Scanner test located in the Diagnostics menu.
4. Re-seat the interconnect cables between the optical carriage and the SCB.
5. Replace the Integrated Scanning Assembly (ISA)
30.01.23 Scanner calibration failure
Description
The scanner calibration failed.
Recommended action
1. Turn the product off, and then on again.
2. After the product warms up, repeat the calibration process.
3. If the error persists, Replace the Integrated Scanning Assembly (ISA).
30.01.30 or 30.01.32
Description
HP image ASIC error.
Recommended action
Turn the product off, and then on again.
Check the connection on the SCB.
Replace the SCB
30.01.36
Description
Scanner firmware upgrade error.
Recommended action
1. Re-send the scanner firmware upgrade.
2. If the error persists, replace the SCB.
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30.01.41
Description
The formatter lost connections with the SCB or communication was corrupted.
Recommended action
1. Turn the product off, and then on.
2. Re-seat the Formatter.
3. Upgrade the firmware.
4. Verify that all cables are connected to the product and to the interconnect board/ formatter and
SCB.
5. Verify that the Scanner Control Board (SCB) has power.
6. Replace the Scanner Control Board (SCB).
7. Replace the Formatter.
8. Replace the interconnect board.
30.01.42
Description
Internal product communication error.
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then check the SCB connectors.
3. If the error persists, replace the SCB.
30.01.43
Description
Scan memory error.
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then re-seat the formatter.
3. If the error persists, replace the formatter.
30.01.44
Description
CPB/SCB communication error
ENWW Tools for troubleshooting 519
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then check the scanner cable.
3. Upgrade the firmware.
4. If the error persists, turn the product off, and then re-seat the formatter.
5. If the error persists, replace the SCB or the formatter.
30.01.45
Description
Internal CPB communication error.
CPB code assertion error for the copy processor board firmware.
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then re-seat the formatter.
3. Upgrade the firmware.
4. If the error persists, replace the SCB.
5. If the error persists, replace the formatter.
30.01.46
Description
The firmware cannot find the copy processor board.
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then re-seat the formatter.
3. If the error persists, replace the SCB.
30.01.47
Description
Document feeder error.
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then check the document feeder wire-harness
connectors.
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3. If the error persists, replace the document feeder assembly.
4. If the error persists, replace the formatter.
30.01.48
Description
Scanner error.
Scanner power is not connected.
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then check the scanner wire-harness connectors
and the scanner power supply fan.
3. If the error persists, replace Integrated Scanning Assembly (ISA).
30.01.49
Description
Scanner inverter fan error.
Recommended action
1. Turn the product off, and then on again.
2. If the error persists, turn the product off, and then check the scanner wire-harness connectors
and the scanner power supply fan.
3. If the error persists, replace the Integrated Scanning Assembly (ISA)
30.01.50
Description
Internal SCB error.
Recommended action
1. Turn the product off, and then on again.
2. Upgrade the Firmware (FW).
3. If the error persists, replace the SCB.
30.03.14
Description
A non-fatal error has occurred.
A scanner EEPROM (NVM) error has occurred.
Recommended action
This is an informational message, and no action is required.
ENWW Tools for troubleshooting 521
30.03.20
Description
The copy processor board firmware cannot communicate with the PCA on the optical assembly.
Recommended action
1. Turn the product off, and then on again.
2. Verify that the FFC cables between scanner and the SCB are connected.
3. Replace the Integrated Scanning Assembly (ISA).
30.03.22
Description
Front side illumination calibration failure.
The scan module cannot see the illumination module, or marginal illumination.
The optical assembly may not be parked under the calibration strip.
Recommended action
1. Turn the product off, and then on again.
2. Upgrade the firmware.
3. Check the service event log for other scanner errors, and then resolve those errors.
4. Check the scan module FFC connection.
5. Replace the Integrated Scanning Assembly (ISA)
30.03.23
Description
Flatbed Alignment calibration error
Recommended action
1. Turn the product off, and then on again.
2. Upgrade the firmware.
3. Replace the scanner.
30.03.30
Description
Flatbed motor shutdown
The scanner control board cannot communicate with the flatbed scanner motor.
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Recommended action
1. Turn the product off, and then on again. As the product turns on, verify that the scan head
moves.
2. Verify that the drive belt is in the correct position.
3. Run diagnostics on the flatbed scanner to see if the scan bar moves.
4. Check the cable connection to the SCB.
5. Replace the scanner.
30.03.45
Description
Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head
motor.
Recommended action
1. Turn the product off, and then on again.
2. Upgrade the firmware.
3. Replace the SCB.
4. Replace the scanner assembly.
31.XX.YZ Error Messages
31.03.14
Description
Backside scanner EEPROM (NVM) error
A non-fatal error has occurred.
Recommended action
This is an informational message, and no action is required.
31.03.20
Description
Backside scanner not detected
Recommended action
1. Turn the product off, and then on.
2. Verify the cables between scanner and scanner control board are connected.
3. the Document Feeder Assembly
ENWW Tools for troubleshooting 523
31.03.22
Description
Backside illumination calibration failure
Recommended action
1. Turn the product off, and then on.
2. Verify the cables between scanner and scanner control board are connected.
3. the Document Feeder Assembly
31.03.30
Description
The document feeder pick motor is not turning.
Recommended action
1. Verify that the paper meets the product specifications.
2. Make sure that the input tray is not overloaded.
3. Check the event log for document feeder errors, and then resolve any errors first.
4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor
turns, then the motor is good.
5. Verify that the motor cables are connected.
6. Re-seat the document feeder to the SCB.
7. Replace the document feeder.
31.03.31
Description
The document feeder feed motor is not turning.
Recommended action
1. Verify that the paper meets the product specifications.
2. Make sure that the input tray is not overloaded.
3. Check the event log for document feeder errors, and then resolve any errors first.
4. Verify that the motor cables are connected.
5. Re-seat the document feeder to the SCB.
6. Replace the document feeder.
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31.03.32
Description
The document feeder de-skew motor is not turning.
Recommended action
1. Verify that the paper meets the product specifications.
2. Make sure that the input tray is not overloaded.
3. Check the event log for document feeder errors, and then resolve any errors first.
4. Verify that the motor cables are connected.
5. Re-seat the ADF to SCB cables.
6. Replace the document feeder.
31.03.34
Description
The removable background for the backside scanner is either missing or not fully snapped into place
Recommended action
1. Remove the white background and clean it.
2. Clean the backside scanner glass.
3. If issue remains replace the Document feeder assembly
No action necessary.
31.13.01
Description
ADF Job Error, Pick error.
Paper pick was initiated, but the page didn't did not make it to the pick success sensor.
Recommended action
1. Open the ADF lid, pull sheets back into input tray, and then resume the job.
2. Check the paper guides and make sure that they are set to the correct paper width.
3. Make sure that the input tray is not overloaded.
4. Check the document feeder page count for roller life.
5. Verify that the paper meets the product specifications.
6. Clean the ADF Pick and feeder rollers and clean Separation pad If worn or damage replace
roller kit.
7. Open the following menus:
ENWW Tools for troubleshooting 525
● Administration
● Troubleshooting
● Diagnostic Tests
● Scanner Tests
8. Actuate the Pick-Success Sensor. If the sensor does not show functionality when tested, replace
the document feeder.
9. If sensor not available for replacement or does not resolve issue replace the Document feeder
Assembly.
31.13.02
Description
ADF job error, Feed jam
The paper passed the pick success sensor, and then jammed in the document feeder paper path.
Recommended action
1. Clear the paper path and try feeding the page again.
2. Verify that the paper meets the product specifications.
3. Check the paper guides and make sure that they are set to the correct paper width.
4. Verify that the paper path is clear.
5. Clean the ADF Pick and feeder rollers and clean Separation pad. If worn or damage replace
roller kit.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
● Scanner Tests
7. Actuate the Paper-Path Sensor. If the sensor does not show functionality when tested, replace
the sensor.
8. If sensor not available for replacement or does not resolve issue replace the Document feeder
assembly.
31.13.13
Description
The ADF jam access door is open.
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Recommended action
1. Verify that the jam access cover is closed.
2. Verify that the flag is not broken off.
3. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
● Scanner Tests
4. Actuate the ADF Jam Cover Sensor. If the sensor does not show functionality when tested,
replace the Sensor.
5. If inot available for replacement or does not resolve issue replace the Document feeder
Assembly
31.13.14
Description
ADF job error: over current
This is a feed jam in the document feeder, and the motor is not turning.
Recommended action
1. Verify that the paper meets the product specifications.
2. Make sure that the document feeder input tray is not overloaded.
3. Check the event log for document feeder errors, and then resolve any errors first.
4. Open and close the top cover to see if the pick motor turns without posting this error. If there is
no error, then the motor is good.
5. Verify that the motor cables are connected.
6. Re-seat the document feeder to the SCB.
7. Replace the document feeder.
31.13.15
Description
This is a duplex re-feed jam in the document feeder.
The paper jam occurs on the back-side copy. The duplex re-feed does not make it to the deskew
sensor.
Recommended action
1. Remove the jammed paper.
2. Verify that there is nothing in the paper path of the duplex refeed area.
ENWW Tools for troubleshooting 527
3. Retry the copy job.
4. Replace the document feeder Assembly.
32.08.XX Error Messages
32.08.A1, 32.08.A2, 32.08.A3
Description
32.08.A1 (event code)
Shutdown event-boot after abnormal shutdown
32.08.A2 (event code)
Boot from normal shutdown event
32.08.A3 (event code)
Regular boot event
Recommended action
No action necessary.
32.1C.XX
Description
32.1C.05 (event code)
The restore job ticket was submitted with invalid credentials
32.1C.06 (event code)
The backup job ticket was submitted with invalid credentials
32.1C.07 (event code)
Backup restore permissions error
There was an error during the creation, read, or write of the restore file.
32.1C.08 (event code)
Not enough disk space to perform backup/restore or network share issue
There was an error during the creation, read, or write of the backup file.
32.1C.09 (event code)
Tried to restore a backup file that was not valid for this product
The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of
the data or no loner present.
32.1C.0A (event code)
Backup file is invalid
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The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of
the data or no loner present.
32.1C.0D (event code)
Backup/restore failed, auto-reboot failed, or the product might be busy
32.1C.11 (event code)
Backup/restore timeout while communicating with the engine
The backup was aborted because the product is busy.
32.1C.13 (event code) and 32.1C.14 (event code)
Not enough space exists to perform the backup
The backup was aborted because the disk is at a critical level or full.
Scheduled backup failure
32.1C.15 (event code)
Restore aborted because the backup file was created by a previous version of firmware no longer
supported by the feature.
32.1C.2E (event code)
The restore was aborted because the product is busy.
32.1C.2F (event code)
Reset failure
32.1C.40 (event code)
The backup operation completed successfully (informational).
32.1C.41 (event code)
The backup operation encountered an error (informational).
32.1C.42 (event code)
The backup operation completed, but with a warning message (informational).
32.1C.43 (event code)
A component in the backup file is not supported by the current version of firmware and will not be
restored (informational).
32.1C.44 (event code)
A component in the backup file is not transferable to another product and will not be restored
(informational).
32.1C.45 (event code)
Some data was not included in the backup file (informational).
32.1C.46 (event code)
ENWW Tools for troubleshooting 529
An expected component could not be found and was thus not backed up. Because components
should be known on backups, this code is a warning (informational).
32.1C.47 (event code)
Some data was not restored from the backup file (informational).
32.1C.48 (event code)
The backup job ticket was submitted using an invalid network path.
32.1C.49 (event code)
The backup job ticket was submitted with a bad encryption.
32.1C.4A (event code)
An error occurred when creating the temporary directories used to store the backup files in transition
to and from the compressed (ZIP) file.
32.1C.56 (event code)
Reset aborted. Backup/restore in progress (informational).
32.1C.57 (event code)
Reset aborted (informational).
32.1C.58 (event code)
Unknown reset error (informational).
32.1C.60 (event code)
The restore operation completed successfully (informational).
32.1C.61 (event code)
The restore operation encountered an error.
32.1C.62 (event code)
The restore operation completed, but with a warning message.
32.1C.68 (event code)
The restore job ticket was submitted using an invalid network path.
32.1C.69 (event code)
The restore job ticket was submitted with a bad encryption personal identification number (PIN).
32.1C.6A (event code)
An error occurred when creating the temporary directories used to store the restore files in transition
to and from the compressed (ZIP) file.
32.1C.6D (event code)
An unusual error occurred when running the restore.
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Recommended action
32.1C.05 (event code)
Verify the credentials that were submitted. Check the domain, user name, and password.
32.1C.06 (event code)
Verify the credentials that were submitted. Check the domain, user name, and password.
32.1C.07 (event code)
Retry the job.
32.1C.08 (event code)
● Retry the job.
● Remove stored jobs and retry.
● Use a larger capacity storage device.
● Check the network share.
Remove any stored jobs, and then retry.
If the error persists, try using a larger capacity storage device and check the network share settings.
32.1C.09 (event code)
Use a valid backup file.
32.1C.0A (event code)
Use a valid backup file.
Reboot, and then observe the state of the product.
If the error persists, perform a partition clean from the Preboot menu.
32.1C.0D (event code)
Reboot, and then retry the backup/restore.
32.1C.11 (event code)
Wait until the product is idle, and then try again.
32.1C.13 (event code) and 32.1C.14 (event code)
Free up disk space, and then try again.
32.1C.15 (event code)
- Use the current backup file.
32.1C.2E (event code)
Wait until the product is idle, and then try again.
Turn the product off then on, and then retry.
ENWW Tools for troubleshooting 531
32.1C.2F (event code)
Turn the product off then on, and then retry.
32.1C.40 (event code)
No action necessary.
32.1C.41 (event code)
No action necessary.
32.1C.42 (event code)
No action necessary.
32.1C.43 (event code)
No action necessary.
32.1C.44 (event code)
No action necessary.
32.1C.45 (event code)
No action necessary.
32.1C.46 (event code)
No action necessary.
32.1C.47 (event code)
No action necessary.
32.1C.48 (event code)
Check that a share was provided as part of the network path (not blank).
Check that the server and the share exists.
Check that the user has permission to access the share on the provided server.
32.1C.49 (event code)
Verify that the encryption personal identification number (PIN) meets the restrictions for the product.
32.1C.4A (event code)
Retry the job.
If this does not resolve the issue, turn the product off then on again and retry the job.
If the error persists, perform a Partial Clean using the Preboot menu.
32.1C.56 (event code)
No action necessary.
32.1C.57 (event code)
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No action necessary.
32.1C.58 (event code)
No action necessary.
32.1C.60 (event code)
No action necessary.
32.1C.61 (event code)
Review the error log to see specific details about the failure.
32.1C.62 (event code)
Review the error log to see specific details about the failure.
32.1C.68 (event code)
Check that a share was provided as part of the network path (not blank).
Check that the server and the share exist.
Check that the user has permission to access the share on the provided server.
Check that the path includes the compressed (ZIP) file name as part of the path
32.1C.69 (event code)
Verify the encryption personal identification number (PIN) is the same PIN used to encrypt the backup
file.
32.1C.6A (event code)
Retry the job.
32.1C.6D (event code)
Retry the job.
40.XX.YZ Error Messages
40.00.01 USB I/O buffer overflow To continue, touch “OK”
Description
The USB buffer has overflowed.
Recommended action
1. Touch the OK button to print the transferred date (some data might be lost).
2. Check the host configuration.
40.00.02 Embedded I/O buffer overflow To continue, touch “OK”
Description
The product has experienced a JetDirect buffer overflow.
ENWW Tools for troubleshooting 533
Recommended action
1. Touch the OK button to print the transferred date (some data might be lost).
2. Check the host configuration.
40.00.03 EIO <X> buffer overflow To continue, touch “OK”
Description
Too much data was sent to the EIO card in the specified slot (x). An incorrect communications
protocol might be in use.
Recommended action
Touch the OK button to print the transferred date (some data might be lost).
40.00.04 EIO <X> bad transmission To continue, touch “OK”
Description
The connection between the product and the USB device has been broken.
Recommended action
1. Touch the OK button to clear the error message and continue printing.
2. Remove, and then reinstall the USB device.
40.00.05 Embedded I/O bad transmission To continue, touch “OK”
Description
The USB device has been removed.
Recommended action
1. Touch the OK button to clear the error message (data will be lost).
2. Install the USB device.
40.08.0X USB storage accessory removed
Description
X = 0 or ;1 information code.
Secure file erase is enabled.
Recommended action
No action necessary.
40.0X.05 USB storage accessory removed
Description
X = 1, 2, 3, 5, or 6; information code.
The USB storage accessory was removed.
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Recommended action
No action necessary.
41.XX.YZ Error Messages
41.01.YZ
Description
Event log error message: 41.01.YZ.
An unknown misprint error occurred on the product.
Y = Type, Z = Tray
● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
● Y = 5: Heavy media 2
● Y = 6: Heavy media 3
● Y = 7: Glossy media 1
● Y = 8: Glossy media 2
● Y = 9: Glossy media 3
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = 0: From unknown tray
● Z = 1: From Tray 1
● Z = 2: From Tray 2
● Z = 3: From Tray 3
● Z = 4: From Tray 4
● Z = 5: From Tray 5
● Z = 6: From Tray 6
ENWW Tools for troubleshooting 535
● Z = 7: From Tray 7
● Z = 8: From Tray 8
● Z = 9: From Tray 9
● Z = D: From duplex
Recommended action
1. Touch OK to clear the error.
2. If the error is not cleared, Turn the product off, and then on again.
3. If the error returns, check the wire harness from the laser scanner to the DC controller.
4. If the error persists, replace the affected laser/scanner.
5. Replace the DC controller.
41.02.00
Description
A beam detected misprint error.
41.02.05 – Black station
41.02.06 – Cyan station
41.02.07 – Magenta station
41.02.08 – Yellow station
Recommended action
1. To clear the error message, touch OK.
2. If the error persists, turn the product off, and then on again.
3. If the error returns, check the wire harness from the laser/scanners to the DC controller.
4. If the error continues, replace the affected laser/scanner
41.03.FZ Unknown Misprint Error
Description
This is a general misprint error. Either media is loaded off-center with the side guides in the tray or a
media width sensor failure occurred from an unknown tray. The error will be one of the following:
● 41.03.F0
● 41.03.F1
● 41.03.F2
● 41.03.F3
● 41.03.F4
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● 41.03.F5
● 41.03.FD
Recommended action
1. Reload the tray, verifying that the guides in the tray are flush with the loaded media in the tray.
2. Try the print job again.
Watch the mechanism to see if it is functioning correctly. If the linkage is broken, replace the
paper tray.
3. If the error persists, print a Configuration Page and note the paper size for the tray in question.
● If the size is not reported correctly, run the tray size sensor test in the Diagnostic menu.
● If the tray size sensors test as GOOD, replace the paper tray.
● If the tray size sensors test as BAD, check the cable connections between the tray size
sensor and the DC Controller.
If the cable connections are plugged in correctly and the cables are not compromised,
replace the correct component that contains the tray size sensing switches.
41.03.YZ Unexpected size in envelope feeder To use another tray, touch "Options "
Description
The product detected a different paper size than expected.
Y = Type, Z = Tray
● Y = 0 Size mismatch. Detected media is longer or shorter than expected.
● Y = A Size mismatch. Detected media too long.
● Y = B Size mismatch. Detected media too short.
● Y = C Size mismatch. Inter-page gap error.
● Z = D Source is the duplexer.
● Z = E Source is the envelope feeder.
● Z = 2 Source is Tray 2.
● Z = 3 Source is Tray 3.
● Z = 4 Source is Tray 4.
● Z = 5 Source is Tray 5.
Recommended action
1. Touch OK to use another tray.
2. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides
are correctly adjusted.
ENWW Tools for troubleshooting 537
3. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly
functioning.
4. If the error persists, remove and reinstall the ITB unit.
5. Check all connections from DC Controller to lifting drive assembly.
6. Reconnect the connectors for the media sensor, intermediate-transfer belt, and the DC controller
PCA.
7. If the error persists, replace
Lifting drive assembly
T2 Assembly.
ITB Unit
41.03.YZ Unexpected size in tray <X>
Description
The product detected a different paper size than expected.
Y = Type, Z = Tray
● Y = 0 Size mismatch. Detected media is longer or shorter than expected.
● Y = A Size mismatch. Detected media too long.
● Y = B Size mismatch. Detected media too short.
● Y = C Size mismatch. Inter-page gap error.
● Z = D Source is the duplexer.
● Z = E Source is the envelope feeder.
● Z = 1 Source is Tray 1.
● Z = 2 Source is Tray 2.
● Z = 3 Source is Tray 3.
● Z = 4 Source is Tray 4.
● Z = 5 Source is Tray 5.
Recommended action
1. Touch OK to use another tray.
2. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides
are correctly adjusted.
3. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly
functioning.
4. If the error persists, remove and reinstall the ITB unit.
5. Check all connections from DC Controller to lifting drive assembly.
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6. Reconnect the connectors for the media sensor, intermediate-transfer belt, and the DC controller
PCA.
7. If the error persists, replace
Lifting drive assembly
T2 Assembly.
ITB Unit
41.04.YZ Printer Error
Description
An unknown misprint error occurred on the product.
Y = Type, Z = Tray
● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
● Y = 5: Heavy media 2
● Y = 6: Heavy media 3
● Y = 7: Glossy media 1
● Y = 8: Glossy media 2
● Y = 9: Glossy media 3
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = D Source is the duplexer.
● Z = 0 Source is the envelope feeder.
● Z = 1 Source is Tray 1.
● Z = 2 Source is Tray 2.
● Z = 3 Source is Tray 3.
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● Z = 4 Source is Tray 4.
● Z = 5 Source is Tray 5.
Recommended action
1. Touch OK to clear the error .
2. If error does not clear, Turn the product off, and then on again
3. Swap out or re-seat each toner cartridge to test it.
4. Check the toner cartridges before replacing any other parts (HP original?, connectors, etc.).
5. Re-seat the connections to the laser/scanner and the DC controller.
6. If the error persists, replace the affected laser/scanner.
7. Replace the DC controller.
41.05.YZ Unexpected type in tray <X>
Description
The product can detect the type of paper in the paper path, and it adjusts the print mode accordingly.
The product uses two types of media sensors:
● Reflection: Detects the glossiness of the paper
● Transmission: Detects the thickness of the paper
Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they
tray is configured to use.
Y = Expected type, Z = Detected type
● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
● Y = 5: Heavy media 2
● Y = 6: Heavy media 3
● Y = 7: Glossy media 1
● Y = 8: Glossy media 2
● Y = 9: Glossy media 3
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
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● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = 0: Photo Media (1, 2, or 3)
● Z = 1: Auto Sense (Normal)
● Z = 2: Normal (typed not from Auto Sense)
● Z = 3: Light media 1, 2, or 3 mode
● Z = 4: Heavy media 1
● Z = 5: Heavy media 2
● Z = 6: Heavy media 3
● Z = 7: Glossy media 1
● Z = 8: Glossy media 2
● Z = 9: Glossy media 3
● Z = A: Glossy film
● Z = B: OHT
● Z = C: Label
● Z = D: Envelope 1, 2, or 3 mode
● Z = E: Rough
● Z = F: Other mode
Recommended action
1. Load the tray with the size and type of paper indicated, or use another tray if available.
2. If this message displays and the tray is loaded with the correct paper type, check the print driver
settings to make sure they match the tray type settings.
3. Check all application and product settings to make sure that the Type setting is correct.
4. Remove and reinstall the ITB Unit
5. Reconnect the connectors for the media sensor, intermediate-transfer belt, and the DC controller
PCA.
6. Replace the ITB unit.
41.06.YZ Error To continue, touch “OK”
Description
ITB top detection error
Y= Media Type / Z= Tray
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● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
● Y = 5: Heavy media 2
● Y = 6: Heavy media 3
● Y = 7: Glossy media 1
● Y = 8: Glossy media 2
● Y = 9: Glossy media 3
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = 1 Source is Tray 1.
● Z = 2 Source is Tray 2.
● Z = 3 Source is Tray 3.
● Z = 4 Source is Tray 4.
● Z = 5 Source is Tray 5.
● Z = D Source is the duplexer.
Recommended action
1. Turn the product off and then on again.
2. If the error persists, Remove and reinstall the ITB
3. Reconnect the connectors for the media sensor, intermediate-transfer belt, and the DC controller
PCA
4. Replace the ITB unit.
41.07.YZ Error To continue, touch “OK”
Description
A media transportation error has occurred. Optional input source delay
Y= Media Type / Z= Tray
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● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
● Y = 5: Heavy media 2
● Y = 6: Heavy media 3
● Y = 7: Glossy media 1
● Y = 8: Glossy media 2
● Y = 9: Glossy media 3
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = 1 Source is Tray 1.
● Z = 2 Source is Tray 2.
● Z = 3 Source is Tray 3.
● Z = 4 Source is Tray 4.
● Z = 5 Source is Tray 5.
● Z = D Source is the duplexer.
Recommended action
1. Turn the product off and then on again.
2. If the error persists, replace the DC controller PCA.
41.XX.YZ Error To continue, touch “OK”
Description
This section covers all other errors of the form 41.XX.YZ not covered in the previous sections.
A product error has occurred.
XX = error type
Y = fuser mode
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Z = input tray
● XX = 02 Beam detect misprint
● XX = 08 Media transportation error
● XX = 09 Sub thermistor abnormally high
● XX = 10 Pickup failure.
● XX = 11 Illegal Duplex.
● XX = 18 Scan line inclination adjustment
● XX = 20 Image drum HV
● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
● Y = 5: Heavy media 2
● Y = 6: Heavy media 3
● Y = 7: Glossy media 1
● Y = 8: Glossy media 2
● Y = 9: Glossy media 3
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = 0 Envelope feeder
● Z = 1 Tray 1
● Z = 2 Tray 2
● Z = 3 Tray 3
● Z = 4 Tray 4
● Z = 5 Tray 5
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● Z = 6 Tray 6
● D Duplexer
Recommended action
1. To clear the message, touch the OK button.
2. If the message displays again, turn the product off, and then on again.
3. If the error persists, replace the DC Controller PCA.
42.XX.YY Error Messages
42.XX.YY Error Event Log message
Description
Internal system failure.
Recommended action
1. Turn the product off, then on, and then retry.
2. If the error persists, clear the firmware image from the active partition by using the Partial Clean
item in the Preboot menu.
44.XX.XX Error Messages
44.01.XX Error Event log message (MFP Only)
Description
A digital send error has occurred.
Recommended action
Try to send the job again.
No action necessary. This error message should automatically clear.
44.02.XX Error Event log message (MFP Only)
Description
Personal address book error has occurred.
Recommended action
Try to send the job again.
Check Digital send configuration and address book
44.03.XX Error Event log message (MFP Only)
Description
A digital send error has occurred.
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Recommended action
Try to send the job again.
Check the Digital Send configuration.
44.04.XX Error Event log message (MFP Only)
Description
Digital Send Email error has occurred.
Recommended action
Try to send the job again.
Check the Digital Send configuration.
44.05.XX Error Event log message (MFP Only)
Description
Digital Send Folder Job error has occurred.
Recommended action
Try to send the job again.
Check the Digital Send configuration.
44.07.XX Error Event log message (MFP Only)
Description
Digital Send Remote Printer Job Error has occurred.
Recommended action
Try to send the job again.
Check the Digital Send configuration.
44.08.XX Error Event log message (MFP Only)
Description
SharePoint Job Error has occurred.
Recommended action
1. If this is the first time the error has occurred, cancel and then restart the job.
2. If the error occurs repeatedly Reboot the engine and retry the job
3. If error still persists, Reset to factory settings. Upgrade to newer firmware.
44.10.XX Error Event log message (MFP Only)
Description
A send to e-mail error has occurred.
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Recommended action
Try to send the job again.
Check the Digital Send configuration.
44.11.0E Error Event log message (MFP Only)
Description
The attachment filename already exists at the destination, and the flag to fail on filename collisions
was set. This file will not be sent.
Recommended action
1. If this is the first time the error has occurred, use a different filename or verify that the filename is
not already in use
2. If the issue persists, use a unique filename or disable the flag to fail on filename collision.
44.11.XX Error Event log message (MFP Only)
Description
A Digital Send error has occurred.
Recommended action
Try to send the job again.
Check the Digital Send configuration.
44.12.0E Error Event log message (MFP Only)
Description
Digital Send, The attachment filename already exists at the destination, and the flag to fail on
filename collisions is set. This file will not be sent
Recommended action
1. If this is the first time the error has occurred, use a different filename or verify that the filename is
not already in use
2. If the issue persists, use a unique filename or disable the flag to fail on filename collision.
44.12.XX Error Event log message (MFP Only)
Description
A Digital Send error has occurred.
Recommended action
Try to send the job again.
Check the Digital Send configuration.
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44.16.01 Error Event log message (MFP Only)
Description
A Digital Send error has occurred while trying to create File Type.
XX =
● 01 – RTF File
● 03 – CSV File
● 04 – HTML File
● 05 – XML File
● 06 – XPS File
● 07 – PDF File
Recommended action
1. Try to send the job again
2. Check Digital Send configuration.
44.16.02 Error Event log message (MFP Only)
Description
The destination URL was found to be invalid or unreachable.
Recommended action
1. If this is the first time the error has occurred, cancel and then restart the job.
2. If the error persists, Power cycle the device and retry the job.
3. If error still persists, Reset to factory settings. Upgrade to newer firmware.
44.16.03 Error Event log message (MFP Only)
Description
The destination URL is not a SharePoint site
Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and then restart
the job.
2. If the error persists,
● Check network connection settings
● Verify access to the SharePoint site
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44.16.04 Error Event log message (MFP Only)
Description
Credentials associated with the SharePoint destination were found to be invalid or missing.
Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and then restart
the job.
2. If the error persists,
● Check network connection settings
● Verify access to the SharePoint site
44.16.05 Error Event log message (MFP Only)
Description
Credentials do not have write access to the SharePoint destination.
Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and then restart
the job.
2. If the error persists,
● Check network connection settings
● Verify access to the SharePoint site
44.16.06 Error Event log message (MFP Only)
Description
Upload of image file failed. Reason unknown
Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and then restart
the job.
2. If the error persists, Power cycle the device retry the job
3. If error still persists, Reset to factory settings. Upgrade to newer firmware.
44.16.07 Error Event log message (MFP Only)
Description
Upload of image file failed.
The file exceeded the maximum form submission length on the Web server.
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Recommended action
1. If this is the first time the error has occurred, send fewer pages in the job, lower the DPI of the
scanned pages, or select a file type that splits pages into separate files (for example, jpeg).
2. If the error persists repeatedly, contact the SharePoint site administrator to increase the Web
server's maximum form submission length.
44.16.08 Error Event log message (MFP Only)
Description
Upload of image file failed. The SharePoint site storage quota limit was exceeded.
Recommended action
1. If this is the first time the error has occurred, make space on the SharePoint site by deleting
some files, and then retry the job.
2. If the error occurs repeatedly, contact the SharePoint site administrator to increase the storage
quota limit
44.16.09 Error Event log message (MFP Only)
Description
Upload of image file failed. A folder or filename length is too long.
Recommended action
1. If this is the first time the error has occurred, check the destination URL and filename in the
SharePoint job configuration to verify no folder or filename exceeds the maximum of 128
characters.
2. If the error occurs repeatedly, try sending to a different folder on the SharePoint site or changing
the filename (which could include prefix or suffix).
44.16.0A Error Event log message (MFP Only)
Description
Upload of the image file failed. The image file already exists on the server and is checked out for
editing by another user
Recommended action
1. If this is the first time the error has occurred, verify that the filename used by the job is not
checked out on the SharePoint site
2. If the error occurs persists, use a different filename for the job.
44.16.0B Error Event log message (MFP Only)
Description
Upload of the image file failed. The image file already exists on the server and the job was set to not
overwrite files.
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Recommended action
1. If this is the first time the error has occurred, set the job to overwrite existing files.
2. If the error occurs persists, use a different filename for the job.
44.16.0D Error Event log message (MFP Only)
Description
Encountered an unexpected processing error while transferring attachments to the destination
SharePoint
Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and restart the
job.
2. If the error persists, Power cycle the device and retry the job. .
3. If error continues, Reset to factory settings. Upgrade to newer firmware
44.16.0E Error Event log message (MFP Only)
Description
The attachment filename already exists at the destination, and the flag to fail on filename collisions
was set. This file will not be sent
Recommended action
1. If this is the first time the error has occurred, use a different filename or verify that the filename is
not already in use
2. If the issue persists, use a unique filename or disable the flag to fail on filename collision.
44.16.0F Error Event log message (MFP Only)
Description
Not enough memory to process the current SharePoint Job
Recommended action
1. If this is the first time the error has occurred, cancel and/or restart the job, breaking it up into
small jobs.
2. Repeat this process if the error persists until job goes through.
44.16.10 Error Event log message (MFP Only)
Description
SharePoint server is using an invalid certificate.
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Recommended action
1. If this is the first time the error has occurred, send the SharePoint job to a non-secure address,
or send the job to a SharePoint server that has a valid certificate.
2. If the error occurs repeatedly, send the job to a different, trusted SharePoint server.
44.16.FF Error Event log message (MFP Only)
Description
Unexpected error occurred in the SharePoint resource device code
Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and restart the
job.
2. If error persists, Power cycle the device and retry the job.
3. If error continues, Reset to factory settings. Upgrade to newer firmware
44.34.XX Error Event log message (MFP Only)
Description
A fax error has occurred.
Recommended action
1. Try to send the job again.
2. Check the FAX configuration
44.90.XX Error Event log message - 44.91.XX Error Event log message - 44.92.XX Error Event log message
(MFP Only)
Description
A fax error has occurred.
Recommended action
1. Try to send the job again.
2. Check the FAX configuration
47.XX.XX Error Messages
47.00.XX
Description
Back channel internal error
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Recommended action
1. Turn the product off, and then on again.
2. Resend the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot
menu.
47.01.XX
Description
Image transformer internal error
Recommended action
1. Turn the product off, and then on again.
2. Resend the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot
menu.
47.02.XX
Description
Job parser internal error
Recommended action
1. Turn the product off, and then on again.
2. Resend the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot
menu.
47.03.XX
Description
Print job internal error
Recommended action
1. Turn the product off, and then on again.
2. Resend the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot
menu.
47.04.XX
Description
Print spooler 9100 internal error
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Recommended action
1. Turn the product off, and then on again.
2. Resend the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot
menu.
47.05.00
Description
Print spooler framework internal error
Recommended action
1. Turn the product off, and then on again.
2. Resend the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot
menu.
47.06.XX
Description
Print App internal error
Recommended action
1. Turn the product off, and then on again.
2. Resend the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot
menu.
47.WX.YZ Printer Calibration Failed To continue, touch “OK”
Description
The device is unable to access or implement one of the image patterns files.
Y = Calibration type, Z = Event
● 47.FC.00 (event code) Color plane registration (CPR) Image not found at system initialization
● 47.FC.01 (event code) CPR Store Image failure
● 47.FC.02 (event code) CPR Image not found
● 47.FC.03 (event code) CPR Print engine execution failure
● 47.FC.10 (event code) Consecutive Dmax Dhalf Image not found at system initialization
● 47.FC.11 (event code) Consecutive Dmax Dhalf Store image failure
● 47.FC.12 (event code) Consecutive Dmax Dhalf Image not found
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● 47.FC.13 (event code) Consecutive Dmax Dhalf Print engine execution failure
● 47.FC.20 (event code) Error Diffusion Image not found at system initialization
● 47.FC.21 (event code) Error Diffusion Store image failure
● 47.FC.22 (event code) Error Diffusion Image not found
● 47.FC.23 Error Diffusion Print engine execution failure
● 47.FC.30 0 (event code) Drum Speed Adjustment Image not found at system initialization
● 47.FC.31 (event code) Drum Speed Adjustment Store image failure
● 47.FC.32 (event code) Drum Speed Adjustment Image not found
● 47.FC.33 (event code) Drum Speed Adjustment Print engine execution failure
● 47.FC.40 (event code) Pulse Width Modulation Image not found at system initialization
● 47.FC.41 (event code) Pulse Width Modulation Store image failure
● 47.FC.42 (event code) Pulse Width Modulation Image not found
● 47.FC.43 (event code) Pulse Width Modulation Print engine execution failure
Recommended action
1. Turn the product off, and then on again.
2. If the error persists over multiple power cycles frequently and consistently on a unit then do the
following.
● In the Administration/Troubleshooting/Diagnostics, run the hard disk tests to validate health
of the device. Fix any issue found with the mass storage device
3. If the error persists, reload the firmware.
4. If the error persists, Perform "Partial Clean" and reload the firmware.
48.XX.YY Error Messages
48.XX.YY
Description
A job framework internal error has occurred.
Recommended action
1. No action should be necessary.
2. If the error persists, upgrade the product firmware.
3. If the issue persists, continue troubleshooting with the flowcharts for either Intermittent or
Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, “HP
LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)”.
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49.XX.YY Error Messages
49.XX.YY Error To continue turn off then on
Description
A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print
drivers, poor quality USB or network cables, bad network connections or incorrect configurations,
invalid firmware operations, or unsupported accessories can cause this error.
Recommended action
1. Turn the product off, and then on.
2. If the error persists, check the following:
● The error might be caused by a network connectivity problem, such as a bad interface
cable, a bad USB port, or an invalid network configuration setting.
● The error might be caused by the print job, due to an invalid print driver, a problem with the
software application, or a problem with the file being printed.
● Upgrading the product firmware might help resolve the error. See the product user guide for
more information.
When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is
replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple
reasons. Although some types of 49 errors can be caused by hardware failures, it is more common
for 49 errors to be caused by printing a specific document or performing some task on the product.
49 errors most often occur when a product is asked to perform an action that the product firmware is
not capable of and might not have been designed to comply with, such as:
● Printing files with unsupported programming commands
● A unique combination of user environment and user interactions with the product
● Interfacing with a third-party solution that was not designed to work with the product
● Specific timing, network traffic, or concurrent processing of jobs
Each of these interactions could cause the product firmware to initiate an action that the product
cannot accomplish. In situations like this, the product might present the error if it has no other option.
When these errors occur, the only way to recover is to turn the product's power off and back on.
NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not
replace the formatter or flash unless troubleshooting has identified the formatter as the root cause.
If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent
49 error troubleshooting (whichever is appropriate) in document c03122817, “HP LaserJet
FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)”.
50.WX.YZ Error Messages
50.WX.YZ Fuser error To continue turn off then on
Description
The fuser has experienced an error.
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W = fuser error code, X = fuser mode, Y = previous printer sleep state, and Z = next printer sleep
state.
Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting.
The specific issues are:
● 50.1X: Low fuser temperature
● 50.2X: Fuser warm up service
● 50.3X: High fuser temperature
● 50.4X: Drive circuit fault
● 50.6X: Open fuser circuit (heating element failure)
● 50.7X: Depressurizing mechanism malfunction
● 50.8X: Low fuser temperature 2
● 50.9X: High fuser temperature 2
● 50.AX: Low fuser temperature 3
● 50.BX: High fuser temperature 3
Recommended action
1. Turn the product off, and then on.
2. If the error returns, turn the product off and ensure the printer is directly plugged into a wall outlet
(remove any surge protector or UPS).
3. If the error persists, try a different wall outlet (if possible), one that is preferably on a dedicated or
different circuit.
4. Make sure that the correct fuser model is installed in the product and that it meets the
appropriate voltage requirements.
5. Make sure the fuser is seated properly.
6. If the error persists, continue troubleshooting based on the individual error listed below.
50.1X
Low fuser temperature failure
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Make sure that there is no residual paper in the fuser.
3. Check the product power source. Make sure that the power source meets product requirements.
Make sure that the product is the only device using the circuit.
4. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the
fuser drive assembly or fuser.
5. Reconnect the connectors (J303 and J305) on the fuser control PCA and connector (J107) on
the DC controller PCA
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6. If the issue persists, replace the fuser.
7. If error still remains, replace the Fuser PCA assembly.
50.2X
Fuser warm-up error
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Make sure that there is no residual paper in the fuser.
3. Check the product power source. Make sure that the power source meets product requirements.
Make sure that the product is the only device using the circuit.
4. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the
fuser drive assembly or fuser.
5. Reconnect the connectors (J303 and J305) on the fuser control PCA and connector (J107) on
the DC controller PCA
6. If the issue persists, replace the fuser.
7. If error still remains, replace the Fuser PCA assembly.
50.3X
High fuser temperature
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Check the paper type setting in the product control panel menus and in the print driver. Make
sure that the settings match and are correct for the type of media being used.
3. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the
fuser drive assembly or fuser.
4. Reconnect the connectors (J303 and J305) on the fuser control PCA and connector (J107) on
the DC controller PCA
5. If the issue persists, replace the fuser.
6. If error still remains, replace the Fuser PCA assembly.
50.4X
Drive circuit fault
1. Check the product power source. Make sure that the power source meets product requirements.
NOTE: If the power source does not meet the power frequency requirements of 43 to 67Hz,
the fuser temperature control does not work correctly and causes this error.
2. If possible, connect the product to an outlet where another product is functioning to verify the
power connection.
3. Remove and reinstall the fuser verifying it is correctly seated
4. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the
fuser drive assembly or fuser.
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5. Reconnect the connectors (J303 and J305) on the fuser control PCA and connector (J107) on
the DC controller PCA
6. If the issue persists, replace the Fuser.PCA assembly
7. Replace the Fuser assembly.
8. Replace the DC Controller.
50.6X
Open fuser circuit (heating element failure)
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Checkthe paper type setting using the product menus and in the printer driver. Make sure that
they match and are correct for the type of media being used.
3. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the
fuser drive assembly or fuser.
4. Reconnect the connectors (J302, J303 and J305) on the fuser control PCA and connector (J107)
on the DC controller PCA
5. If the issue persists, replace the Fuser assembly
6. If the issue persists, replace the Fuser PCA assembly.
7. Replace the DC controller
50.7X
Fuser pressure-release mechanism failure
1. Remove and reinstall the fuser. Make sure there is no residual paper in the fuser.
2. Run the sensor test in the sensor monitor mode to verify that the fuser home position sensor is
functioning properly. If it is not, replace the fuser home position sensor assembly
3. Run the fuser depressurization drive test in the actuator drive mode to verify that the fuser
depressurization drive is functioning properly. If it is not, replace the fuser motor
4. Reconnect the connector (J1711) of the fuser motor, intermediate connector (J1964) of the fuser
home position sensor and connectors (J105 and J121) on the DC controller PCA
5. Check the fuser home position sensor flag. If the flag is damaged, replace the fuser
6. Replace the fuser motor
7. Replace the Fuser.
50.8X
Low fuser temperature 2
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Make sure that there is no residual paper in the fuser.
3. Check the product power source. Make sure that the power source meets product requirements.
Make sure that the product is the only device using the circuit.
ENWW Tools for troubleshooting 559
4. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the
fuser drive assembly or fuser
5. Reconnect the connectors (J303 and J305) on the fuser control PCA and connector (J107) on
the DC controller PCA
6. If the issue persists, replace the fuser.
7. If the issue persists, replace the Fuser PCA assembly.
50.9X
High fuser temperature 2
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Check the paper type setting in the product control panel menus and in the print driver. Make
sure that the settings match and are correct for the type of media being used.
3. Check the connector (J1901) between the fuser and printer. If the connector is damaged,
replace the fuser drive assembly or the fuser
4. Reconnect the connectors (J302, J303 and J305) on the fuser control PCA and connector (J107)
on the DC controller PCA
5. If the issue persists, replace the fuser.
6. If the issue persists, replace theFuser PCA assembly.
50.AX
Low fuser temperature 3
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Make sure that there is no residual paper in the fuser.
3. Check the product power source. Make sure that the power source meets product requirements.
Make sure that the product is the only device using the circuit.
4. Check the connector (J1901) between the fuser and printer. If the connector is damaged,
replace the fuser drive assembly or the fuser
5. Reconnect the connectors (J302, J303 and J305) on the fuser control PCA and connector (J107)
on the DC controller PCA
6. If the issue persists, replace the fuser.
7. If the issue persists, replace theFuser PCA assembly.
50.BX
High fuser temperature 3
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Check the paper type setting in the product control panel menus and in the print driver. Make
sure that the settings match and are correct for the type of media being used.
3. Check the connector (J1901) between the fuser and printer. If the connector is damaged,
replace the fuser drive assembly or the fuser
560 Chapter 2 Solve problems ENWW
4. Reconnect the connectors (J302, J303 and J305) on the fuser control PCA and connector (J107)
on the DC controller PCA
5. If the issue persists, replace the fuser.
6. If the issue persists, replace theFuser PCA assembly.
Fuser Modes
● 0 = Photo Media 1, 2, 3
● 1 = Normal—Auto Sense
● 2 = Normal
● 3 = Light 1
● 4 = Heavy 1
● 5 = Heavy 2
● 6 = Heavy 3
● 7 = Glossy 1
● 8 = Glossy 2
● 9 = Glossy 3
● A = Glossy Film
● B = Transparency
● C = Label
● D = Envelope 1
● E = Rough
Sleep States
● 0 = Printing
● 1 = Standby level 1 (no temperature control)
● 2 = Standby level 2 (high temperature control)
● 3 = Standby level 3 (middle temperature control)
● 4 = Standby level 2 (low temperature control)
● 5 = Middle sleep
● 6 = Deep sleep
● F = Power off
ENWW Tools for troubleshooting 561
51.XX.YZ, 52.XX.YZ Error Messages
51.00.YZ
Description
An error with the laser/scanner assembly has occurred in the product.
● 51.00.10: Beam detect error
● 51.00.19: Laser malfunction
● 51.00.20: Black laser scanner error
● 51.00.21: Cyan laser scanner error
● 51.00.22: Magenta laser scanner error
● 51.00.23: Yellow laser scanner error
Recommended action
1. Turn the product off, and then on
2. Check the connections to the laser scanners from the DC controller PCA
● Laser malfunction of yellow or magenta:
Reconnect the connector (J1701) of the scanner motor (Y/M), intermediate connector
(J1927) and connector (J130B) on the DC controller PCA
● Laser malfunction of cyan or black:
Reconnect the connector (J1702) of the scanner motor (C/K), intermediate connector
(J1928) and connector (J130B) on the DC controller PCA
3. If the error persists, replace the affected laser/scanner.
52.00.00/52.00.20 Scanner Startup/Rotation error
Description
A printer laser scanner startup (52.00.00) or rotation (52.00.20) error occurred.
Recommended action
1. Turn the product off, and then on
2. Check the connections to the laser scanners from the DC controller PCA
● Laser malfunction of yellow or magenta:
Reconnect the connector (J1701) of the scanner motor (Y/M), intermediate connector
(J1927) and connector (J130B) on the DC controller PCA
● Laser malfunction of cyan or black:
Reconnect the connector (J1702) of the scanner motor (C/K), intermediate connector
(J1928) and connector (J130B) on the DC controller PCA
3. If the error persists, replace the affected laser/scanner.
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54.XX.YZ Error Messages
54.00.01 (EVENT LOG ONLY)
Description
Environment sensor abnormality warning
Recommended action
1. Turn the printer off and then on
2. Reconnect the connector (J9986) of the environment sensor and connector (J115) on the DC
controller PCA
3. Replace the environment sensor
54.00.18
Description
The ITB top sensor malfunctioned
Recommended action
1. Turn the printer off and then on
2. Reconnect the connector (J116) on the DC controller PCA
3. Replace the CPR/Density sensor assembly.
54.00.19
Description
The ITB top sensor abnormality
Recommended action
1. Turn the printer off and then on
2. Reconnect the connector (J116) on the DC controller PCA
3. Replace the CPR/Density sensor assembly.
54.01.05 (EVENT LOG ONLY)
Description
Media sensor Component 1 Abnormality
Recommended action
1. Clean the LED emission part of the T2 assembly with a lint-free cloth. Turn the printer off and
then on
2. Reconnect the connector (J1955) of the T2 assembly and connector (J121) on the DC controller
PCA
3. If the error persists, Replace the T2 assembly
ENWW Tools for troubleshooting 563
54.02.05 (EVENT LOG ONLY)
Description
Media sensor Component 2 Abnormality
Recommended action
1. Clean the media sensor assembly of the ITB assembly with a lint-free cloth. Turn the printer off
and then on
2. Reinstall the ITB assembly. Check the connector (J1904) between the ITB assembly and printer.
If the connector is damaged, replace the connector or the ITB assembly
3. Reconnect the connector (J116) on the DC controller PCA
4. If the error persists, Replace the ITB assembly
54.03.05 (EVENT LOG ONLY)
Description
Media sensor Component 3 Abnormality
Recommended action
1. Clean the media sensor assembly of the ITB assembly with a lint-free cloth. Turn the printer off
and then on
2. Reinstall the ITB assembly. Check the connector (J1904) between the ITB assembly and printer.
If the connector is damaged, replace the connector or the ITB assembly
3. Reconnect the connector (J116) on the DC controller PCA
4. If the error persists, Replace the ITB assembly
54.06.21 or 54.07.21 (EVENT LOG ONLY)
Description
Primary laser/scanner beam detect abnormality
Secondary laser/scanner beam detect abnormality
Recommended action
1. Turn the product off, and then on.
2. Check the following:
● Laser malfunction of cyan or black:
Reconnect the connector (J1702) of the scanner motor (C/K), intermediate connector
(J1928) and connector (J130B) on the DC controller PCA
● Laser malfunction of yellow or magenta:
Reconnect the connector (J1701) of the scanner motor (Y/M), intermediate connector
(J1927) and connector (J130B) on the DC controller PCA
3. Replace the laser scanner assembly (Y/M) or the laser scanner assembly (C/K)
564 Chapter 2 Solve problems ENWW
54.0X.0B or 54.0X.0C or 54.0X.0B or 54.0X.0C: (EVENT LOG ONLY)
Description
Density sensor out of range error or Dhalf calibration failure
● 54.00.0B, 54.00.0C 54.00.0D, 54.00.0E — Black
● 54.01.0B, 54.01.0C 54.01.0D, 54.01.0E — Cyan
● 54.02.0B, 54.02.0C 54.02.0D, 54.02.0E — Magenta
● 54.03.0B, 54.03.0C 54.03.0D, 54.03.0E — Yellow
Recommended action
1. Check the supplies status page to make sure the toner cartridges are not past their useful life
2. Check the ITB for damage
3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with
compressed air and soft brush
4. Reconnect the connectors (J1824 and J1931) of the CPR/Density sensor assembly and
connectors (J119 and J118) on the DC controller PCA
5. Replace the CPR/Density Sensor assembly
54.14.00 (EVENT LOG ONLY)
Description
CPR sensor abnormality warning
Recommended action
1. Turn the printer off and then on
2. Reconnect the connectors (J1824 and J1931) of the CPR/Density sensor ass'y and connectors
(J119 and J118) on the DC controller PCA
3. Replace the CPR/Density sensor assembly.
55.XX.YZ, 56.XX.YZ Error Messages
55.00.01, 55.00.03, 55.00.04 DC controller error
Description
DC controller PCA error occurred.
● 55.00.01 (event code)
DC controller memory error
● 55.00.03 (event code)
DC controller no engine response
● 55.00.04 (event code)
ENWW Tools for troubleshooting 565
DC controller communications timeout
Recommended action
1. Turn the product off, and then on.
2. If the error persists, replace the DC controller PCA.
55.01.06, 55.02.06 DC controller error
Description
DC controller PCA error occurred.
The engine is not communicating with the formatter. The communication link between the formatter
and the DC controller was lost. This can occur due to a timing error or intermittent connection loss
between the formatter and the DC controller.
● 55.01.06 (event code)
NVRAM memory data error warning
● 55.02.06 (event code)
NVRAM memory access error warning
Recommended action
1. Turn the product off, and then on.
2. Check the life remaining on the maintenance kit.
3. Reseat the formatter, DIMMs, and EIO cards.
4. If the error persists, replace the DC controller PCA.
5. If the error persists, replace the formatter.
56.00.YY Error
Description
Optional paper trays communication error occurred.
Recommended action
1. Turn the product off, and then on.
2. If the error persists, reseat the optional paper trays (HCO and HCI)..
3. Check the input connectors for damage. If a connector is damaged, replace the connector.
57.XX.YZ Error Messages
57.00.01 Error To continue turn off then on
Description
Laser scanner fan (FM-1) malfunction
566 Chapter 2 Solve problems ENWW
Recommended action
1. Turn the product off, and then on.
2. Reconnect the connector (J1916) of the laser scanner fan and connector (J134) on the DC
controller PCA
3. Measure the voltage between the connectors (J134-1 and J134-3) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the laser scanner fan
57.00.02 Error To continue turn off then on
Description
Fuser fan (FM-2) malfunction
Recommended action
1. Turn the product off, and then on.
2. Reconnect the connector (J1917) of the fuser fan and connector (J132) on the DC controller
PCA
3. Measure the voltage between the connectors (J132-7 and J132-9) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the fuser fan
4. If the error continues, replace the fuser cooling fan.
57.00.03 Error To continue turn off then on
Description
Cartridge fan (Y/M) (FM-3) malfunction Turn the product off, and then on.
Recommended action
1. Turn the product off, and then on.
2. Measure the voltage between the connectors (J132-4 and J132-6) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the cartridge fan (Y/M).
3. If the error persists, replace the Cartridge fan
57.00.04 Error To continue turn off then on
Description
Cartridge fan (C/K) (FM-4) malfunction
Recommended action
1. Turn the product off, and then on.
2. Reconnect the connector (J9919) of the cartridge fan (Y/M) and connector (J132) on the DC
controller PCA
ENWW Tools for troubleshooting 567
3. Measure the voltage between the connectors (J132-1 and J132-3) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the cartridge fan (C/K).
4. If the error persists, replace the Cartridge fan.
57.00.05 Error To continue turn off then on
Description
VOC fan (FM-5) malfunction.
Recommended action
1. Reconnect the connector (J1921) of the VOC fan and connector (J103) on the DC controller
PCA
2. Measure the voltage between the connectors (J103-4 and J103-6) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the VOC fan
3. If the error persists, replace the VOC Fan
57.00.06 Error To continue turn off then on
Description
Low-voltage power supply fan (FM-6) malfunction.
Recommended action
1. Reconnect the connector (J2) of the low voltage power supply fan
2. Measure the voltage between the connectors (J2-1 and J2-3) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the low voltage power supply assembly
3. Replace the low voltage power supply assembly
57.00.07 Error To continue turn off then on
Description
Cartridge front area cooling fan (FM-7) malfunction
Recommended action
1. Reconnect the connector (J1934) of the cartridge front area cooling fan and connector (J103) on
the DC controller PCA
2. Measure the voltage between the connectors (J103-1 and J103-3) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the cartridge front area cooling fan
NOTE: The cooling assembly is deep inside the product and will be difficult to hear.
3. If the error persists, replace the cartridge front area cooling fan.
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57.00.08 Error To continue turn off then on
Description
Delivery fan (FM-8) malfunction
Recommended action
1. Reconnect the connector (J1910) of the delivery fan and connector (J103) on the DC controller
PCA
2. Measure the voltage between the connectors (J103-7 and J103-9) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the delivery fan.
3. If the error persists, replace the delivery fan
57.00.09 Error To continue turn off then on
Description
Fuser edge area cooling fan (rear) (FM-9) malfunction
Recommended action
1. Reconnect the connector (J9905) of the fuser edge area cooling fan (rear), intermediate
connector (J9961) and connector (J125) on the DC controller PCA
2. Measure the voltage between the connectors (J125-1 and J125-3) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the fuser edge area cooling fan (rear)
3. If the error persists, replace the Rear fuser edge area cooling fan .
57.00.10 Error To continue turn off then on
Description
FM10 Fuser edge area cooling fan (front)
Recommended action
1. Reconnect the connector (J9906) of the fuser edge area cooling fan (front), intermediate
connector (J9961) and connector (J125) on the DC controller PCA
2. Measure the voltage between the connectors (J125-4 and J125-6) on the DC controller PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the fuser edge area cooling fan (front)
3. If the error persists, replace the Front fuser edge area cooling fan
57.00.11
Description
FM11 Fuser edge area cooling fan (front) FM301/ FM302 Duplex fan
ENWW Tools for troubleshooting 569
Recommended action
1. Reconnect the connectors (J1902 and J9946) of the duplex switch back assembly and
connectors (J133 and J128) on the DC controller PCA
2. Replace the duplex switch back assembly
57.00.12
Description
FM 12 (FM201) malfunction Feed Area Fan
Inside of the intermediate paper transportation unit
Recommended action
1. Remove and reinstall the IPTU
2. Reconnect the connector (J7008) on the IPTU driver PCA
3. Measure the voltage between the connectors (J7008-1 and J7008-3) on the IPTU driver PCA
immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V,
replace the IPTU feed area fan
4. Replace the IPTU
59.XX.YZ Error Messages
59.00.90 or 59.00.A0
Description
ITB motor (M1) start up error or ITB motor (M1) abnormal rotational error
Recommended action
1. Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly
functioning. If it is not, replace the ITB motor assembly
2. If the product has been serviced, check the connector (J1710) on the ITB motor and the
connector (J105) on the DC controller PCA
3. Replace the ITB motor
59.00.C0
Description
Developer alienation motor (M18 C/K - M19 Y/M) error
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the developer home position
sensor is functioning properly. If it is not, replace the main drive assembly
2. Run the developer alienation drive test in the actuator drive mode to verify that the developer
alienation drive is functioning properly. If it is not, replace the toner cartridge drive assembly
570 Chapter 2 Solve problems ENWW
3. Reconnect the intermediate connector (J1929) of the developer home position sensor and
connector (J131) on the DC controller PCA. Also reconnect the connectors (J1718 and J1719) of
the developer alienation motor, connectors (J422 and J425) on the cartridge driver PCA and
connector (J142) on the DC controller PCA
4. Replace the toner cartridge drive assembly
5. Replace the main drive assembly
59.00.F0
Description
T1 alienation mechanism failure
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the ITB home position sensor is
functioning properly. If it is not, replace the main drive assembly
2. Reconnect the connector (J2010) of the ITB home position sensor, connectors (J423 and J412)
on the cartridge driver PCA and connector (J142) on the DC controller PCA
3. Run the T1 roller alienation drive test in the actuator drive mode to verify that the T1 roller
alienation drive is functioning properly. If it is not, replace the ITB alienation drive assembly
4. Reconnect the connector (J1716) of the T1 roller alienation motor, connectors (J421 and J411)
on the cartridge driver PCA and connector (J141) on the DC controller PCA
5. Replace the ITB alienation drive assembly
59.0X.50
Description
Drum Motor startup error
59.05.50 Black
59.06.50 Cyan
59.07.50 Magenta
59.08.50 Yellow
Recommended action
59.05.50
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the black drum motor
2. Reconnect the connector (J1715) of the black drum motor and connector (J138B) on the DC
controller PCA
3. Replace the Black drum motor
59.06.50
ENWW Tools for troubleshooting 571
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the cyan drum motor
2. Reconnect the connector (J1714) of the cyan drum motor and connector (J138B) on the DC
controller PCA
3. Replace the Cyan drum motor
59.07.50
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the Magenta drum motor
2. Reconnect the connector (J1713) of the yellow drum motor and connector (J138A) on the DC
controller PCA
3. Replace the Magenta drum motor
59.08.50
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the Yellow drum motor
2. Reconnect the connector (J1712) of the yellow drum motor and connector (J138A) on the DC
controller PCA
3. Replace the Yellow drum motor
59.0X.60
Description
Drum Motor startup error
59.05.60 Black
59.06.60 Cyan
59.07.60 Magenta
59.08.60 Yellow
Recommended action
59.05.60
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the black drum motor
2. Reconnect the connector (J1715) of the black drum motor and connector (J138B) on the DC
controller PCA
3. Replace the Black drum motor
59.06.60
572 Chapter 2 Solve problems ENWW
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the cyan drum motor
2. Reconnect the connector (J1714) of the cyan drum motor and connector (J138B) on the DC
controller PCA
3. Replace the Cyan drum motor
59.07.60
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the Magenta drum motor
2. Reconnect the connector (J1713) of the yellow drum motor and connector (J138A) on the DC
controller PCA
3. Replace the Magenta drum motor
59.08.60
1. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is
functioning properly. If it is not, replace the Yellow drum motor
2. Reconnect the connector (J1712) of the yellow drum motor and connector (J138A) on the DC
controller PCA
3. Replace the Yellow drum motor
59.0X.70
Description
Developer Motor abnormal rotation
59.05.70 Black
59.06.70 Cyan
59.07.70 Magenta
59.08.70 Yellow
Recommended action
59.05.70 or 59.06.70
1. Reconnect the connector (J2024) of the toner-replenish motor rotation sensor (C/K),
intermediate connector (J1930) and connector (J135) on the DC controller PCA
2. Reconnect the connectors (J426 and J411) on the cartridge driver PCA, connector (J141) on the
DC controller PCA and connector (J1721) of the toner-replenish motor (C/K)
3. Replace the toner-replenish motor (C/K)
4. Replace the cyan or Black toner cartridge
59.07.70 or 59.08.70
ENWW Tools for troubleshooting 573
1. Reconnect the connector (J2023) of the toner-replenish motor rotation sensor (Y/M),
intermediate connector (J1929) and connector (J131) on the DC controller PCA
2. Reconnect the connectors (J425 and J411) on the cartridge driver PCA, connector (J141) on the
DC controller PCA and connector (J1720) of the toner-replenish motor (Y/M)
3. Replace the toner-replenish motor (Y/M)
4. Replace the Yellow or Magenta toner cartridge
59.0X.80
Description
Developer motor failure
59.05.80 Black
59.06.80 Cyan
59.07.80 Magenta
59.08.80 Yellow
Recommended action
59.05.80 or 59.06.80
1. Reconnect the connector (J2024) of the toner-replenish motor rotation sensor (C/K),
intermediate connector (J1930) and connector (J135) on the DC controller PCA
2. Reconnect the connectors (J426 and J411) on the cartridge driver PCA, connector (J141) on the
DC controller PCA and connector (J1721) of the toner-replenish motor (C/K)
3. Replace the toner-replenish motor (C/K)
4. Replace the Cyan or Black toner cartridge
59.07.80 or 59.08.80
1. Reconnect the connector (J2023) of the toner-replenish motor rotation sensor (Y/M),
intermediate connector (J1929) and connector (J131) on the DC controller PCA
2. Reconnect the connectors (J425 and J411) on the cartridge driver PCA, connector (J141) on the
DC controller PCA and connector (J1720) of the toner-replenish motor (Y/M)
3. Replace the toner-replenish motor (Y/M)
4. Replace the Yellow or Magenta toner cartridge
59.A2.02
Description
Media input source 2 lifter motor malfunction
574 Chapter 2 Solve problems ENWW
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the cassette media surface sensor
is functioning properly. If it is not, replace the cassette pickup assembly
2. Reconnect the intermediate connector (J1920) and connector (J112) on the DC controller PCA
3. Replace the cassette lifter drive assembly
59.A3.03
Description
Media input source 3 lifter motor malfunction
Recommended action
Use the following to troubleshoot the error:
1x500-sheet/3x500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the cassette 1 media surface
sensor is functioning properly. If it is not, replace the cassette 1 pickup assembly
2. Reconnect the connector (J8122) on the PD controller PCA
3. Replace the cassette 1 lifter drive assembly
3,500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the right cassette lift-up mediasurface
sensor is functioning properly. If it is not, replace the right cassette pickup assembly
2. Reconnect the connector (J3003) on the HCI controller PCA
3. Replace the right cassette lifter drive assembly
59.A4.04
Description
Media input source 4 lifter motor malfunction
Recommended action
Use the following to troubleshoot the error:
1x500-sheet/3x500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the cassette 2 media surface
sensor is functioning properly. If it is not, replace the cassette 2 pickup assembly
2. Reconnect the connector (J8122) on the PD controller PCA
3. Replace the cassette 2 lifter drive assembly
3,500-sheet paper deck:
ENWW Tools for troubleshooting 575
1. Run the sensor test in the sensor monitor mode to verify that the right cassette lift-up mediasurface
sensor is functioning properly. If it is not, replace the left cassette pickup assembly
2. Reconnect the connector (J3013) on the HCI controller PCA
3. Replace the left cassette lifter drive assembly
59.A5.05
Description
Media input source 5 lifter motor malfunction
3x500-sheet paper deck only.
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the cassette 3 media surface
sensor is functioning properly. If it is not, replace the cassette 3 pickup assembly
2. Reconnect the connector (J8132) on the PD controller PCA
3. Replace the cassette 3 lifter drive assembly
60.00.0Y, 62.00.00 Error Messages
60.00.02 Tray 2 lifting error
Description
Tray 2 lifter motor error
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the cassette media surface sensor
in Tray 2 is functioning properly. If it is not, replace the cassette pickup assembly
2. Reconnect the intermediate connector (J1920) and connector (J112) on the DC controller PCA
3. Replace the cassette lifter drive assembly
60.00.03 Tray 3 lifting error
Description
Tray 3 lifter motor error
Recommended action
Use the following to troubleshoot the error
1x500-sheet/3x500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the HCI cassette 1 media surface
sensor is functioning properly. If it is not, replace the HCI cassette 1 pickup assembly
2. Reconnect the connector (J8122) on the PD controller PCA
3. Replace the HCI cassette 1 lifter drive assembly
576 Chapter 2 Solve problems ENWW
3,500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the HCI right cassette lift-up mediasurface
sensor is functioning properly. If it is not, replace the right cassette pickup assembly
2. Reconnect the connector (J3003) on the HCI controller PCA
3. Replace the right cassette lifter drive assembly
60.00.04 Tray 4 lifting error
Description
Tray 4 lifter motor error
Recommended action
Use the following to troubleshoot the error
1x500-sheet/3x500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the HCI cassette 2 media surface
sensor is functioning properly. If it is not, replace the HCI cassette 2 pickup assembly
2. Reconnect the connector (J8122) on the PD controller PCA
3. Replace the HCI cassette 2 lifter drive assembly
3,500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the HCI left cassette lift-up mediasurface
sensor is functioning properly. If it is not, replace the left cassette pickup assembly
2. Reconnect the connector (J3013) on the HCI controller PCA
3. Replace the left cassette lifter drive assembly
60.00.05 Tray 5 lifting error
Description
Tray 5 lifter motor error
Recommended action
3x500-sheet paper deck:
1. Run the sensor test in the sensor monitor mode to verify that the HCI cassette 3 media surface
sensor is functioning properly. If it is not, replace the cassette 3 pickup assembly
2. Reconnect the connector (J8132) on the PD controller PCA
3. Replace the HCI cassette 3 lifter drive assembly
62.00.00 No system To continue turn off then on
Description
Internal system failure
ENWW Tools for troubleshooting 577
Recommended action
1. Turn the product off, and then on.
2. Reload the firmware.
3. Perform a firmware upgrade.
4. If the error persists, replace the hard disk.
65.X0.AZ Error Messages
65.X0.AZ Output accessory Failure
Description
Output accessory disconnected
An external paper handling accessory connection has been interrupted.
● 65.40.A0: Punch Unit disconnected
● 65.50.A0: Folding Unit disconnected
● 65.80.A0: Stapler/Stacker disconnected
● 65.80.A1: Stapler/Stacker Unit connection interrupted
● 65.90.A0: Booklet Make disconnected
Recommended action
1. Make sure that the latest firmware updates are installed for the engine and finisher.
2. Make sure that the finisher is grounded correctly.
● Make sure that the finisher is latched and locked to the engine by tightening the
thumbscrew inside the front door.
● Make sure that the grounding-frame assembly (the bar with the wheel located between the
engine and the finisher) is in the down position with the wheel touching the floor and that
the grounding plate is not damaged.
NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It
must be lowered when the finisher is installed.
3. Make sure that the communication cable from the finisher to the engine is installed correctly.
4. Make sure that all packing materials have been removed from the paper handling accessory.
5. Make sure that the connectors on the PCA's for the device are fully seated and not damaged.
6. Only if the error persists and none of the previous steps correct the problem, replace the
controller PCA in question.
578 Chapter 2 Solve problems ENWW
66.WX.YZ Error Messages
66.00.20
Description
Over Current Error
This is an output device failure related message.
Recommended action
1. Turn the product off, and then on.
2. Make sure that the finisher is grounded correctly
3. If the error persists, replace the stacker controller PCA.
66.00.40
Description
NVRAM Error
This is a finisher control board NVRAM error. The checksum for the finisher stacker controller PCA
has an error when the power is turned on.
Recommended action
1. Turn the product off, and then on.
2. Make sure that the finisher is grounded correctly.
● Make sure that the finisher is latched and locked to the engine by tightening the
thumbscrew inside the front door.
● Make sure that the grounding-frame assembly (the bar with the wheel located between the
engine and the finisher) is in the down position with the wheel touching the floor and that
the grounding plate is not damaged.
NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It
must be lowered when the finisher is installed.
3. Turn the engine power off, and then on to try to clear the error.
4. If the error persists, replace the stacker controller PCA.
66.00.50
Description
This is a CAN-CPU sequence error.
Recommended action
1. Turn the product off, and then on.
2. Make sure that the finisher is grounded correctly
3. If the error persists, replace the stacker controller PCA.
ENWW Tools for troubleshooting 579
66.00.77
Description
This is a device communication error.
The communication between the print engine and the finisher has been interrupted or lost.
Recommended action
1. Make sure that the latest firmware updates are installed for the engine and the finisher.
2. Make sure that the finisher is grounded correctly.
● Make sure that the finisher is latched and locked to the engine by tightening the
thumbscrew inside the front door.
● Make sure that the grounding-frame assembly (the bar with the wheel located between the
engine and the finisher) is in the down position with the wheel touching the floor and that
the grounding plate is not damaged.
NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It
must be lowered when the finisher is installed.
3. Make sure that the communication cable from the finisher to the engine is installed correctly.
4. Make sure that the connectors on the stacker controller PCA are fully seated and not damaged.
5. Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
66.00.79
Description
This is a JetLink communication error.
The product has lost JetLink communication with the output device.
Recommended action
1. Turn off the product, and then disconnect the finisher.
2. Make sure that the grounding-frame assembly (the bar with the wheel located between the
engine and the finisher) is in the down position with the wheel touching the floor and that the
grounding plate is not damaged.
NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It
must be lowered when the finisher is installed.
3. Reconnect the finisher to the product.
4. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to
the product.
5. Turn the product on.
6. If the error persists, replace the stacker controller PCA.
If the error was caused by exchanging finishers while the product was still on, perform the following
steps:
580 Chapter 2 Solve problems ENWW
1. Turn the product off, and then disconnect the finisher.
2. Make sure that the finisher is designed to be used with the product.
3. Reconnect the finisher to the product.
4. Turn the product on.
66.00.8Z
Description
There is an issue with paper delivery. The specific message varies depending on the cause, but the
solution for each message is the same.
● 66.00.80: Delivery Notice with PageID = 0x00
● 66.00.81: Delivery Notice with proper PageInfo
● 66.00.82: Paper delivered with unexpected timing
● 66.00.83: PAGE_INFO (Change) without PAGE_INFO (New)
Recommended action
1. Follow the instructions in the online help.
2. Turn the product off, and then on.
3. If the error persists, see the output finishing device service manual for detailed instructions.
66.12.46
Description
Finisher - Communication Lost with Stitcher Controller PCA
This error occurs when communication between the stacker-controller board and the saddle-stitchercontroller
board is lost or interrupted.
Recommended action
1. Make sure that the finisher is grounded correctly.
● Make sure that the finisher is latched and locked to the engine by tightening the
thumbscrew inside the front door.
● Make sure that the grounding-frame assembly (the bar with the wheel located between the
engine and the finisher) is in the down position with the wheel touching the floor and that
the grounding plate is not damaged.
NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It
must be lowered when the finisher is installed.
2. Make sure that the connector J730 on the stacker controller PCA and the wiring between
connector J22 on the saddle-stitcher controller PCA are fully seated and not damaged.
3. Replace the saddle-stitcher controller PCA.
4. If the error persists, replace the stacker controller PCA.
ENWW Tools for troubleshooting 581
66.40.YZ
Description
Punch Unit Failure
The specific message varies depending on the cause, but the solution for each message is the same.
● 66.40.40: Punch NVRAM error
● 66.40.46: Punch Slide motor error
● 66.40.50: Punch unit CPU sequence error Punch unit micro controller unable to start punch unit
● 66.40.83: Punch motor failure
Recommended action
1. Follow the instructions in the online help.
2. Turn the product off, and then on.
3. If the error persists, see the output finishing device service manual for detailed instructions.
66.50.00
Description
Folding Unit Failure
An error has occurred in the folding unit.
Recommended action
1. Follow the instructions in the online help.
2. Turn the product off, and then on.
3. If the error persists, see the output finishing device service manual for detailed instructions.
66.60.16
Description
Stacker Gear Change Motor Error
Finisher error - speed-change motor (M110)
The speed-change motor M110 and sensor PI117 are associated with this error
Recommended action
1. Turn the product off and turn it on.
2. If the error continues, Verify J3 on Stacker controller PCA is seated properly.
3. Replace Speed Change Motor (M110) or corresponding assembly.
582 Chapter 2 Solve problems ENWW
66.60.25
Description
Stacker Shutter Motor Error
When the shutter clutch (CL101) and stack-ejection lower-roller clutch (CL102) are on, the shutter
moves up (closed) when the stack-ejection motor (M102) turns forward and moves down (open,
delivery enabled) when the motor turns backwards.
This error occurs when the shutter home-position sensor (PI113) indicates no change when the
stack-ejection motor (M102) is activated for 3 seconds, indicating the shutter is not moving.
Recommended action
1. Inspect the shutter for damage. If the shutter cannot move freely, replace the shutter assembly.
2. Remove the lower guide (grate-shaped) and check sensor PI113 for damage.
3. Make sure that the sensor is securely fastened to the chassis.
4. Check for proper alignment of the shutter mounted on the back of the grate-shaped lower guide
and the left mechanism on the finisher chassis.
5. Make sure that connector J6 and J19 on the stacker controller PCA is fully seated and not
damaged.
6. Check CL101 during operation, and make sure that it is functioning correctly by activating prior
to the error. Replace CL102 if necessary.
7. If the error persists, replace the stacker controller PCA.
66.60.27
Description
Stacker Align Motor Error (Front) M103
In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear
aligning plats move to align each sheet of paper when it enters the processing tray.
This error occurs when the aligning plate either does not leave or when it does not return to the
aligning-plate front-home-position sensor.
Recommended action
1. Turn the product off, and then on.
2. Make sure that there is no paper stuck in the jogger assembly.
3. Check connections J4 on the stacker controller PCA and intermediate connector J1032 to the
motor (M103).
4. Run the test on alignment motors.
5. If the error persists, replace the required assembly.
6. If the error persists, replace the stacker controller PCA.
ENWW Tools for troubleshooting 583
66.60.28
Description
Stacker Align Motor Error (Rear) M104
In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear
aligning plats move to align each sheet of paper when it enters the processing tray.
This error occurs when the aligning plate either does not leave or when it does not return to the
aligning-plate front-home-position sensor.
Recommended action
1. Turn the product off, and then on.
2. Make sure that there is no paper stuck in the jogger assembly.
3. Check connections J4 on the stacker controller PCA and intermediate connector J1032 to the
motor (M104).
4. Run the test on alignment motors.
5. If the error persists, replace the required assembly.
6. If the error persists, replace the stacker controller PCA.
66.60.31
Description
BIN1 Tray Motor Error/Safety switch on — Finisher error - 1st-tray lift/lower motor (M107)
This error occurs when the output bin 1 does not active the home-position sensor (PI116) when the
output-bin-1-shift motor (M107) is drive for 20 seconds.
NOTE: M107 moves both output bin 1 and the upper output bin that is attached to output bin 1 on
the Stapler/Stacker finisher, but only output bin 1 on the Booklet Maker finisher.
It also occurs when output bin 1 does not move when output-bin-1-shift motor (M107) is driven for 4
seconds.
It also occurs when output-bin-1-switch (MSW103) is activated while output bin 1 is operating.
NOTE: Output-bin-1 home position is detected using the top sheet of paper on the bin when paper
is present and the edge of the bin itself when there is no paper on the bin.
Recommended action
1. Manually release output bin 1, and then position it at the midpoint of its travel area.
2. On the product control panel, open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
● Component Test
584 Chapter 2 Solve problems ENWW
3. Test the output-bin-1–shift motor M107 using the finisher component test.
4. If output bin 1 moves during the test, continue with these steps.
5. If the paper-surface sensor flag was recently removed or replaced, make sure that it is installed
correctly.
NOTE: The four tabs under the clips must be inserted into the slots behind the roller shaft of
the lower stack ejection roller.
6. Make sure that the paper-surface sensor flag is not damaged, moves freely, and is correctly
aligned with the PI114 sensor body. Also, make sure that when the top edge of the output bin
engages the sensor arm that the sensor flag moves into sensor PI114
7. Make sure that the sensor is securely fastened to the chassis.
8. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
9. Make sure that intermediate connector J1040 and J7 on the stacker controller PCA are fully
seated and not damaged. Check the wiring at the sensor.
10. If the error persists, replace sensor PI114.
11. If the error persists, replace the output-bin-1 assembly.
NOTE: The output-bin-1 assembly includes the output-bin-1-shift motor (M1070), output-bin-1
switch (MSW103), output-bin-1 area sensors, and the output-bin-1 Area Sensor PCA.
If output bin 1 does not move during the test, perform the following steps.
1. Check the output-bin tracks for damage.
2. Replace the output-bin-1 assembly.
NOTE: NOTE: The output-bin-1 assembly includes the output-bin-1-shift motor (M1070), outputbin-
1 switch (MSW103), output-bin-1 area sensors, and the output-bin-1 Area Sensor PCA.
Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
66.60.32
Description
BIN2 Tray Motor Error
Finisher error – 2nd-tray lift/lower motor (M108)
Occurs when the output-bin 2 does not activate the home-position sensor (PI115) when the outputbin-
1-shift motor (M108) is driven for 20 seconds.
Also occurs when bin-2 upper limit is detected by PS983, PS982, PS981 on the Tray-2-Area Sensor
PCA when no paper has been sensed by the output-bin-2 paper sensor (PI112).
NOTE: Output-bin-2 home position is detected using the top sheet of paper on the bin when paper
is present and the edge of the bin itself when there is no paper on the bin.
Control-panel diagnostics: M108 tray 2 (output-bin 2 motor) and PI115 output-bin-2 paper-surface
sensor
ENWW Tools for troubleshooting 585
Recommended action
1. Manually release output bin 2, and position it at the midpoint of its travel area.
2. Test the output-bin-2-shift motor M108 by using the finisher component test from the controlpanel
display.
● Administration
● Troubleshooting
● Diagnostic Tests
● Component Test
3. IF output bin 2 moves during the test, perform the following steps.
4. Verify that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned
with the PI115 sensor body. Also verify that when the top edge of the output bin engages the
sensor arm that the sensor flag moves into sensor PI114.
5. Make sure that the sensor is securely fastened to the chassis
6. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris
7. Verify that intermediate connector J1040 and J8 on the stacker controller PCA are fully seated
and not damaged. Check the wiring at the sensor.
8. If the error persist, replace sensor PI115
9. If the error persist, replace the output-bin-2 assembly..
NOTE: The output-bin-2 assembly includes the output-bin-2-shift motor (M108), output-bin-2
area sensors, and the output-bin-2 Area Sensor PCA.
10. If output bin 2 does not move during the test, perform the following steps.
11. Check the output-bin tracks for damage.
12. Replace the output-bin-2 assembly.
NOTE: The output-bin-2 assembly includes the output-bin-2-shift motor (M108), output-bin-2
area sensors, and the output-bin-2 Area Sensor PCA.
13. ONLYl if the error persists and none of the previous steps correct the problem, replace the
stacker controller PCA.
66.60.33
Description
Stacker roller Lift Motor Error
Finisher error - lift/lower motor (M107 or M108)
This error occurs when the output-bin 1 or 2 does not activate the Trays home-position sensor when
the output-bin--shift motor (M107) is driven.
586 Chapter 2 Solve problems ENWW
NOTE: Output-bin home position is detected using the top sheet of paper on the bin when paper is
present and the edge of the bin itself when there is no paper on the bin.
Recommended action
1. Manually release the failing output bin, and position it at the midpoint of its travel area.
2. On the product control panel, open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
● Component Test
3. Test the output-bin shift motor M107 or M108 by using the finisher component test from the
control-panel display.
4. If the output bin moves during the test, perform the following steps.
5. If the paper-surface sensor flag was recently removed or replaced, make sure that it is installed
correctly.
NOTE: The four tabs under the clips must be inserted into the slots behind the roller shaft of
the lower stack ejection roller.
6. Make sure that the paper-surface sensor flag is not damaged, moves freely, and is correctly
aligned with the sensor body. Also, make sure that when the top edge of the output bin engages
the sensor arm that the sensor flag moves into sensor
7. Make sure that the sensor is securely fastened to the chassis.
8. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
9. Verify that the connectors on the stacker controller PCA are fully seated and not damaged.
Check the wiring at the sensor
10. If the error persist, replace the output-bin assembly.
66.60.34
Description
Stacker Assist Motor Error
In order to improve stacking performance when ejecting copies, a trailing-edge assist guide is used in
addition to the stack-ejection roller to support the rear end of the stack during stack ejection.
Error occurs when the stacker trailing-edge guide does not leave its home position (PI109) after the
stack trailing-edge motor (M109) has been turned on for 3 seconds.
Recommended action
1. On the product control panel, open the following menus:
ENWW Tools for troubleshooting 587
● Administration
● Troubleshooting
● Diagnostic Tests
● Component Test
2. Test trailing edge motor M109 (stack trailing-edge assist motor)
3. If the trailing-edge assist guide does not move, perform the following steps:
4. Make sure that connector J4 on the stacker controller PCA is fully seated and not damaged also
check the wiring at motor M109 and sensor PI109.
5. Replace the operation-tray assembly (processing tray).
6. Only if the error persists and none of the previous steps correct the problem, replace the Stacker
66.60.48
Description
Stacker-CPU Communication error
Occurs when the finisher's stacker-controller board has had an internal communication problem
between the two processors on the board.
Recommended action
1. Make sure that the finisher is properly grounded.
2. Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside
the front door.
3. Ensure that the grounding-frame assembly (the bar with the wheel located between the engine
and the finisher) is in the down position with the wheel touching the floor
66.60.50
Description
Stacker-CPU sequence error
Occurs when the finisher's stacker-controller board has had an internal sequence problem
Recommended action
1. Make sure that the finisher is properly grounded.
2. Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside
the front door.
3. Ensure that the grounding-frame assembly (the bar with the wheel located between the engine
and the finisher) is in the down position with the wheel touching the floor
66.80.01
Description
Y-align malfunction
588 Chapter 2 Solve problems ENWW
In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear
aligning plates move to align each sheet when it enters the processing tray.
The error occurs when the aligning plate either does not leave or when it does not return to the
aligning-plate front-home-position sensor.
Recommended action
1. Turn the product off, and then on.
2. Make sure that there is no paper stuck in the jogger assembly.
3. Check connections J4 on the stacker controller PCA and intermediate connector J1032.
4. Run the test on alignment motors.
5. If the error persists, replace the required assembly.
6. If the error persists, replace the stacker controller PCA.
66.80.02
Description
Jogger malfunction
In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear
aligning plates move to align each sheet when it enters the processing tray.
The error occurs when the aligning plate either does not leave or when it does not return to the
aligning-plate front-home-position sensor.
Recommended action
1. Turn the product off, and then on.
2. Make sure that there is no paper stuck in the jogger assembly.
3. Check connections J4 on the stacker controller PCA and intermediate connector J1032.
4. Run the test on alignment motors.
5. If the error persists, replace the required assembly.
6. If the error persists, replace the stacker controller PCA.
66.80.03
Description
Stapler malfunction
M105 Stapler mobility motor
Recommended action
Control panel diagnostics: M105-Staple Motor (Staple-Shift Motor) and PI110-Stapler Home Sensor
(Stapler Home Position Sensor).
1. Test the upper stapler-shift motor M105 by using the finisher component test from the controlpanel
display.
ENWW Tools for troubleshooting 589
● If the stapler unit moves correctly, proceed to the next step.
● If the stapler unit does not move correctly or moves erratically, perform the following steps:
a. Check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the
FFC if necessary.
b. Check the FFC connectors and cable mounting areas.
c. If the error persists, replace the stapler assembly.
2. Test the stapler-shift home-position sensor PI110 using the finisher component test from the
product control panel.
● If the sensor does not change state when the stapler unit is moved from the home position,
perform the following steps:
a. Make sure that the sensor is securely fastened to the chassis.
b. Carefully clean the sensor body by gently blowing clean air across the sensor to
remove dust band debris.
c. Make sure that connector J5 and J6 on the stacker controller PCA is fully seated and
not damaged. Check the wiring at the sensor.
d. If the error persists, replace the stapler assembly.
NOTE: The stapler assembly includes the stapler-shift home position sensor PI110,
stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC).
66.80.21
Description
Lift up malfunction
Recommended action
Turn the product off, and then on.
66.80.22
Description
Lift down malfunction
Recommended action
Turn the product off, and then on.
66.80.23
Description
Lift sensor malfunction
Recommended action
Turn the product off, and then on.
590 Chapter 2 Solve problems ENWW
66.80.33
Description
Output roller malfunction
Recommended action
Turn the product off, and then on.
66.80.35
Description
Self priming malfunction
Recommended action
Turn the product off, and then on.
66.80.36
Description
Stapler Stacker motor error
Finisher upper-stapler motor failure (M41)
Error occurs either when the stapler does not leave stapler home position (PI120) after staple motor
(M41) is driven for 0.4 seconds or when it does not return to stapler home position after the staple
motor has detected a motor-lock condition and the motor is driven backwards for 0.4 seconds,
attempting to reach home position.
NOTE: PI120 and M41 are located on the stapler assembly and can only be replaced by replacing
the entire stapler assembly. M41 (Staple Motor) drives the insertion and crimping of the staple only
(not the location of the staple on the paper). PI120 senses the home position of the stapler as it is
inserting and crimping a staple only (not the location of the staple on the paper).
The stapler-safety switch (MS103) assures that the stapler motor (M41) is disabled when it senses a
finger might be in the stapler.
Recommended action
Control panel diagnostics: M41 Staple Motor (Staple-Shift Motor) and PI120 Stapler Home Sensor
(Stapler Home Position Sensor).
1. Test the upper stapler-shift motor M41 using the finisher component test from the product control
panel.
● If the stapler unit moves correctly, proceed to the next step.
● If the stapler unit does not move correctly or moves erratically, perform the following steps:
ENWW Tools for troubleshooting 591
a. Check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the
FFC if necessary.
b. Check the FFC connectors and cable mounting areas.
c. If the error persists, replace the stapler assembly.
2. Test the stapler-shift home-position sensor PI120 using the finisher component test from the
product control panel.
● If the sensor does not change state when the stapler unit is moved from the home position,
perform the following steps:
a. Make sure that the sensor is securely fastened to the chassis.
b. Carefully clean the sensor body by gently blowing clean air across the sensor to
remove dust band debris.
c. Make sure that connector J5 on the stacker controller PCA is fully seated and not
damaged. Check the wiring at the sensor.
d. If the error persists, replace the stapler assembly.
NOTE: The stapler assembly includes the stapler-shift home position sensor PI120,
stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC).
66.80.38
Description
Stacker Stapler Mechanism Failed
Occurs when stapler-alignment-interference sensor (PI116) is activated, signaling that the stapler unit
is not in its proper position for stapling to occur. This is to prevent damage to stapler from occurring
when stapler is positioned over one of the three stoppers when the signal to staple has been sent.
Recommended action
1. If the stapler unite does not move correctly or moves erratically, check the flat-flexible cable
(FFC) for damage (dents, folds, and/or tears). Replace the FFC if necessary.
2. If the stacker controller PCA was recently replaced, adjust the staple alignment and staple
position.
3. If the stapler is not positioned over a stopper when this error occurs, perform the following steps:
a. Make sure that the stapler unit is correctly mounted and securely fastened to the base.
b. Make sure that the sensor is not obstructed or damaged. Make sure that the sensor flag is
not damaged, moves freely, and is aligned correctly with the sensor body.
c. If the error persists, replace the stapler subassembly.
NOTE: The stapler subassembly includes the stapler unit and base.
592 Chapter 2 Solve problems ENWW
66.80.46
Description
Stacker Staple Slide motor error
Finisher upper stapler shift motor failure (M105).
This error occurs when the stapler does not leave the stapler-shift home-position sensor (PI110) after
the stapler-shift motor (M105) has driven for 5 seconds.
This error also occurs when the stapler fails to return to the stapler-shift home-position sensor (PI110)
after the stapler-shift motor (M105) has driven for 20 seconds.
Recommended action
Control panel diagnostics: M105 Staple Motor (Staple-Shift Motor) and PI110 Stapler Home Sensor
(Stapler Home Position Sensor).
1. Test the upper stapler-shift motor M105 using the finisher component test from the product
control panel.
● If the stapler unit moves correctly, proceed to the next step.
● If the stapler unit does not move correctly or moves erratically, perform the following steps:
a. Check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the
FFC if necessary.
b. Check the FFC connectors and cable mounting areas.
c. If the error persists, replace the stapler assembly.
2. Test the stapler-shift home-position sensor PI110 using the finisher component test from the
product control panel.
● If the sensor does not change state when the stapler unit is moved from the home position,
perform the following steps:
a. Make sure that the sensor is securely fastened to the chassis.
b. Carefully clean the sensor body by gently blowing clean air across the sensor to
remove dust band debris.
c. Make sure that connector J6 and interconnect J1040 on the stacker controller PCA is
fully seated and not damaged. Check the wiring at the sensor.
d. If the error persists, replace the stapler assembly.
NOTE: The stapler assembly includes the stapler-shift home position sensor PI110
stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC).
66.80.51
Description
System error (FW error)
Recommended action
Turn the product off, and then on.
ENWW Tools for troubleshooting 593
66.80.55
Description
System error 5 (FW error)
Recommended action
Turn the product off, and then on.
66.80.56
Description
System error 6 (FW error)
Recommended action
Turn the product off, and then on.
66.80.57
Description
System error 7 (FW error)
Recommended action
Turn the product off, and then on.
66.80.58
Description
System error 8 (FW error)
Recommended action
Turn the product off, and then on.
66.80.59
Description
System error 9 (FW error)
Recommended action
Turn the product off, and then on.
66.80.60
Description
System error 10 (inter-page delay mismatch)
Recommended action
Turn the product off, and then on.
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66.80.61
Description
System error 11 (lifter task trouble)
Recommended action
Turn the product off, and then on.
66.80.62
Description
System error 12 (inter-page delay mismatch)
Recommended action
Turn the product off, and then on.
66.80.63
Description
System error 13 (FW error)
Recommended action
Turn the product off, and then on.
66.80.64
Description
System error 14 (FW error)
Recommended action
Turn the product off, and then on.
66.80.65
Description
System error 15 (FW error)
Recommended action
Turn the product off, and then on.
66.80.70
Description
Page-info in flush
Recommended action
Turn the product off, and then on.
ENWW Tools for troubleshooting 595
66.80.71
Description
Flush request in PDLV
Recommended action
Turn the product off, and then on.
66.80.72
Description
Delivery notice error
Recommended action
Turn the product off, and then on.
66.80.73
Description
Flush request in checking paper path
Recommended action
Turn the product off, and then on.
66.80.74
Description
Checking paper path start in PDLV
Recommended action
Turn the product off, and then on.
66.80.75
Description
Flush request in flush
Recommended action
Turn the product off, and then on.
66.80.76
Description
Non-flush complete
596 Chapter 2 Solve problems ENWW
Recommended action
1. Follow the instructions in online help.
2. Turn he product off and turn it on.
3. If the error continues, see the Output finishing device service manual for detailed instructions.
66.90.10
Description
Booklet Interlock Switch Error
There are three switches in the Booklet Maker finisher: SW1 (the saddle-guide switch also known as
the inlet-door switch), SW3 (the booklet-ejection-door switch), and MS31 (the front-door switch). The
Stapler/Stacker finisher only has one switch, MS31 for the front door of the finisher. All three switches
detect if the associated door or guide plate is open or closed. Each one of the switches also has a
sensor (SW1/PI9, SW3/PI3, and MS31/PI32) that acts as a backup and detects the same information
as the switches.
The error occurs when all the doors and guides are closed and there is a mismatch in readings
between the sensors and the switches. For example, the front door finisher door is closed, PI32
senses the door is closed, but MS31 senses the door is still open.
Associated finisher door and guide switches and sensors are as follows:
● Saddle-guide switch SW1 and saddle-guide sensor PI9
● Booklet-ejection-door switch SW3 and booklet-ejection-door sensor PI3
● Front-door switch MS31 and front-door sensor PI32
Recommended action
Control panel diagnostics: PI32 (front-door-1 sensor), PI3 (booklet door-1 sensor, also known as
booklet-delivery-door sensor), PI9 (front-door-2 sensor, also known as the saddle-guide-door sensor
or inlet-door sensor), SW3 (booklet-door 2).
1. Using the diagnostic tests from the product control panel, try to isolate which door or guide and
sensor is causing the error.
2. Make sure that the sensors are securely fastened to the chassis.
3. Check the switches and sensors for damage and clean the sensors by gently blowing clean air
into the sensor to remove dust and debris.
4. Check the wiring at the switches and sensors.
5. Check the tabs that activate the switches and sensors on the doors and guides for damage.
Make sure that the tabs are aligned with the switches and sensors. Replace the doors and
guides as necessary.
6. Make sure that the following connectors are fully seated and not damaged:
● Stack controller PCA
ENWW Tools for troubleshooting 597
● J719 (MS31)
● J707 (PI32)
● Saddle-stitcher controller PCA
● J4 (SW1)
● J10 (PI9)
● J4 (SW3)
● J11 (PI3)
7. If the error persists, replace the PCA (stacker controller PCA or saddle-stitcher controller PCA)
that is associated with the failed switch/sensor.
66.90.29
Description
Booklet Staple Motor Error (Rear)
The Booklet Maker stitch staplers do not move to different locations in relation to the paper like the
main stapler. The only movement is through the movement of the rotary cam located on the stapler
unit itself, during the actual stapling of the booklet. The stitch-home-position switch (SW5) is part of
the rear-stitch stapler unit and senses the stapler opening and closing during stapling by the motion of
the rotary drive cam. Like SW5, the stitch motor (M6) is also part of the overall stitch stapler unit and
replacement requires the replacement of the saddle-stapler assembly.
This error occurs when the rear booklet-maker-stapler stitching-home-position sensor (SW5) does not
turn on when the stitch motor (rear) (M6) has driven forward for 0.5 seconds.
This error also occurs when the rear booklet-maker-stapler stitching-home-position sensor (SW5)
does not turn off when the stitch motor (rear) (M6) has driven forward for 0.5 seconds.
Recommended action
1. Check the rear-stitch stapler for jammed staples.
2. Clear jammed staples, and then check the staple unit for damage. Retest the stapler.
● If the error continues, check the following items:
a. Make sure that HP-approved staples are used.
b. Replace the staple cartridge with one containing HP-approved staples.
c. If the error continues, replace the saddle-stapler assembly.
● If the error persists, but no damage is found, proceed to the next step.
3. Make sure that connector J8 on the saddle-stitcher controller PCA is fully seated and not
damaged.
4. Check the wiring at the rear-saddle-stitch stapler and the saddle-stapler assembly for damage
and correct seating.
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5. Check the connector that the saddle-stitch-stapler assembly engages inside the finisher for
damage and foreign material, as well as for correct seating with the saddle-stitch-stapler
assembly.
6. If the error persists, replace the saddle-stitcher controller PCA.
66.90.30
Description
Booklet Staple Motor Error (Front)
The Booklet Maker stitch staplers do not move to different locations in relation to the paper like the
main stapler. The only movement is through the movement of the rotary cam located on the stapler
unit itself, during the actual stapling of the booklet. The stitch-home-position switch (SW7) is part of
the front-stitch stapler unit and senses the stapler opening and closing during stapling by the motion
of the rotary drive cam. Like SW7, the stitch motor (M7) is also part of the overall stitch stapler unit
and replacement requires the replacement of the saddle-stapler assembly.
This error occurs when the front booklet-maker-stapler stitching-home-position sensor (SW7) does
not turn on when the stitch motor (front) (M7) has driven forward for 0.5 seconds.
This error also occurs when the front booklet-maker-stapler stitching-home-position sensor (SW7)
does not turn off when the stitch motor (front) (M7) has driven forward for 0.5 seconds.
Recommended action
1. Check the front-stitch stapler for jammed staples.
2. Clear jammed staples, and then check the staple unit for damage. Retest the stapler.
● If the error continues, check the following items:
a. Make sure that HP-approved staples are used.
b. Replace the staple cartridge with one containing HP-approved staples.
c. If the error continues, replace the saddle-stapler assembly.
● If the error persists, but no damage is found, proceed to the next step.
3. Make sure that connector J8 on the saddle-stitcher controller PCA is fully seated and not
damaged.
4. Check the wiring at the front-saddle-stitch stapler and the saddle-stapler assembly for damage
and correct seating.
5. Check the connector that the saddle-stitch-stapler assembly engages inside the finisher for
damage and foreign material, as well as for correct seating with the saddle-stitch-stapler
assembly.
6. If the error persists, replace the saddle-stitcher controller PCA.
66.90.41
Description
Booklet Nip Motor Error
ENWW Tools for troubleshooting 599
The paper-fold motor (M2), which is located in the booklet making area of the finisher, drives the
rotation of the folding rollers to create desired fold in the paper.
The error occurs when the number of pulses by the paper-fold-motor clock sensor (PI4) is less than
the expected standard value.
This error also occurs when the status of the paper-fold home-position sensor (PI21) does not change
when the paper-fold motor (M2) has driven for 3 seconds.
Recommended action
1. Check the area around the folding rollers for a jam.
2. Test the paper-fold motor M2 using the finisher component test from the product control panel.
● If the folding rollers rotate correctly, perform the following steps:
a. Check sensor PI4 and sensor PI21 for damage.
b. Make sure that the sensor flags are not damaged, move freely, and are correctly
aligned with the PI48 and PI21 sensor bodies.
c. Make sure that the sensors are securely fastened to the chassis.
d. Carefully clean each sensor body with a clean, lint-free cloth, or gently blow clean air
across each sensor to remove dust and debris.
e. Make sure that connector J3 on the saddle-stitcher controller PCA is fully seated and
not damaged. Check the wiring at the PI4 sensor.
f. Make sure that connector J18 on the saddle-stitcher controller PCA is fully seated and
not damaged. Check the wiring at the PI21 sensor.
g. If the error persists, replace sensor PI4 or PI21.
h. If the error persists, replace the saddle-stitcher controller PCA.
● If the folding rollers do not rotate correctly, perform the following steps:
a. Check the folding-roller gears and connecting gears between the paper-fold motor M2
and the folding rollers for damage. Replace components as necessary.
b. Check the folding rollers for wear and damage. Replace components as necessary.
c. If the error persists, replace the motor-mount assembly.
NOTE: The motor-mount assembly includes the paper-fold motor M2 and the paperfold
motor-clock sensor PI4.
d. If the error persists, replace the saddle-stitcher controller PCA.
66.90.42
Description
Booklet Paper Position Select Motor Error
The paper-positioning-plate motor (M4), located in the booklet making area of the finisher, controls
the up and down positioning of the stacked paper for stitch stapling and folding.
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The error occurs when the paper-positioning-plate home-position sensor (PI7) does not turn on when
the paper-positioning-plate motor (M4) has driven for 1500 pulses.
This error also occurs when the paper-positioning-plate home-position sensor (PI7) does not turn off
when the paper-positioning-plate motor (M4) has driven for 300 pulses.
Recommended action
Control panel diagnostics: M4-guide plate motor (paper-positioning-plate motor).
1. Test the paper-positioning-plate motor M4 using the finisher component test from the product
control panel.
During the test, observe the movement of the booklet-maker-guide plate, and make sure it is not
obstructed or damaged.
2. Remove the booklet maker output bin to gain access to the paper-position-plate home-position
sensor PI7 and delivery door.
3. Remove the plate that holds PI7, and then carefully clean the sensor body by gently blowing
clean air across the sensor to remove dust and debris.
4. Make sure that the sensor is securely fastened to the plate.
5. Check the wiring at the sensor.
6. If the error persists, replace sensor PI7 and the positioning-plate assembly together.
7. If the error persists, replace the stacker controller PCA.
66.90.43
Description
Booklet Paper Guide Motor Error
The guide motor (M3), located in the booklet-making area of the finisher, controls the position of the
guide plate. The guide plate is positioned in front of the folding rollers as the paper stack is being
stapled, allowing the bottom edge of the paper to smoothly pass by the folding rollers. When the
stacked paper is lowered to the folding position, the guide motor (M3) lowers the guide plate out of
the way to allow the paper stack to be pushed into the folding rollers.
This error occurs when the guide-home-position sensor (PI13) does not turn on when the guide motor
(M3) has driven for 700 pulses.
This error also occurs when the guide-home-position sensor (PI13) does not turn off when the guide
motor (M3) has driven for 50 pulses.
Recommended action
Control panel diagnostics: M3 guide motor.
1. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust
and debris.
2. Make sure that the sensor is securely fastened to the plate.
3. Check the wiring at the sensor.
4. Check sensor PI13 for damage.
ENWW Tools for troubleshooting 601
5. Check the guide, gears, and gear tracks on the front and rear frame for damage. Replace
components as necessary.
6. If the error persists, replace the guide motor M3 and the guide-home-position sensor PI13
together.
66.90.44
Description
Booklet Align Motor Error
The alignment motor (M5), located in the booklet making area of the finisher, drives the two alignment
plates that adjust the side edges of the stacked paper so that the sheets of paper in the stack is
perfectly aligned with one another.
This error occurs when the aligning-plate home-position sensor (PI5) does not turn on when the
aligning-plate motor (M5) has driven for 500 pulses.
This error also occurs when the aligning-plate home-position sensor (PI5) does not turn off when the
aligning-plate motor (M5) has driven for 50 pulses.
Recommended action
Observe the alignment plates during a Booklet Maker stacking operation.
If the alignment plates move during the operation, perform the following steps:
1. Check sensor PI5 for damage.
2. Make sure that the sensor flag is not damaged, moves freely, and is correctly aligned with the
sensor body.
3. Make sure that the sensor is securely fastened to the plate.
4. Carefully clean the sensor body by gently blowing clean air across the sensors to remove dust
and debris.
5. If the alignment plates or the alignment-plates drive gear has been removed or replaced, make
sure that the plates are correctly aligned with each other on the drive gear.
If the alignment plates do not move during the operation, perform the following steps:
1. Remove motor M5 and check the gears between the motor and alignment plates for damage.
Replace components as necessary.
2. Make sure that connector J7 on the saddle-stitcher controller PCA is fully seated and not
damaged.
3. Check the wiring at the M5 motor.
4. If the error persists, replace the alignment motor M5.
5. If the alignment plates or the alignment-plates drive gear has been removed or replaced, make
sure that the plates are correctly aligned with each other on the drive gear.
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66.90.45
Description
Booklet Push Motor Error
This error occurs when the paper-pushing-plate home-position sensor (PI14) does not turn on when
the paper-pushing-plate motor (M8) has driven for 0.3 seconds.
This error can also occur under one of the these conditions:
● When the paper-pushing-plate home-position sensor (PI14) does not turn off when the paperpushing-
plate motor (M8) has driven for 80 ms
● When the paper-pushing-plate leading-edge-position sensor (PI15) does not turn off when the
paper-pushing-plate motor (M8) has driven for 80 ms
● When the number of pulses detected by the paper-pushing-plate-motor clock sensor (PI1) is less
than the expected standard value
● When the paper-pushing-plate leading-edge-position sensor (PI15) does not turn on when the
paper-pushing-plate motor (M8) has driven for 0.3 seconds
Recommended action
1. Open the front finishing door, and then activate the front-door switch (MSW31) and front-door
sensor (PI32) so that the finisher will operate with the front door open
2. Turn the engine and finisher power off to clear the error, and then turn the power on.
WARNING! Operating the finisher with the front door open exposes moving parts that can
cause serious injury. Be very careful operating the finisher with the front door open.
3. Observe the paper-pushing plate motor M8 (located in the lower-right front corner of the
finisher), associated gears, and the paper-pushing plate for proper motion.
● If motor M8 does not rotate, replace the motor-mount assembly.
NOTE: The motor-mount assembly includes the paper-pushing-plate motor M8.
● If motor M8 does rotate, but the paper-pushing plate does not move or moves erratically,
check the drive gears and paper-pushing plate for wear or damage. Replace components
as necessary.
● If motor M8 does rotate and the paper-pushing plate moves correctly, the plate movement
sensors might have failed.
a. Inspect the paper-pushing-plate home-position sensor PI14, pushing-plate leadingedge-
position sensor PI15, and paper-pushing-motor clock sensor PI1.
b. Make sure that the sensors are securely fastened to the chassis.
c. Check sensor PI4, sensor PI15, and sensor PI1 for damage.
d. Make sure that connectors J6, J9, and J23 on the saddle-stitcher controller PCA are
fully seated and not damaged.
e. Check the wiring at the sensors.
f. If the error persists, replace the saddle-stitcher controller PCA.
ENWW Tools for troubleshooting 603
66.90.49
Description
Booklet Nip Motor Error or Booklet Push Motor Error
Finisher - paper-pushing-plate motor (M8).
Error occurs when the paper-pushing-plate home-position sensor (PI14 or PI 15) does not turn on
when the paper-pushing-plate motor (M8) has been driven for 0.3 seconds.
Also occurs when the paper-pushing-plate home-position sensor (PI14 or PI15) does not turn off
when the paper-pushing-plate motor (M8) has been driven for 80 ms.
Also occurs when the number of pulses detected by the paper-pushing-plate-motor clock sensor
(PI14 or PI15) is less than expected standard value
Recommended action
1. Open the front finishing door, and activate the front-door switch (MSW31) and front-door sensor
(PI32) so that the finisher will operate with the front door open. .
2. Turn the engine and finisher power off to clear the error, and then turn the power on.
WARNING! Operating the finisher with the front door open exposes moving parts that can
cause serious injury. Be very careful operating the finisher with the front door open.
3. Use the control-panel menus to begin a booklet making operation. Observe the paper-pushing
plate motor M8 (located in the lower-right front corner of the finisher), associated gears, and the
paper-pushing plate for proper motion.
NOTE: The motor-mount assembly includes the paper-pushing-plate motor M8.
4. If motor M8 does rotate but the paper-pushing plate does not move or moves erratically, check
the drive gears and paper-pushing plate for wear or damage. Replace components as
necessary.
5. If motor M8 does rotate and the paper-pushing plate moves properly, the plate movement
sensors might have failed.
6. Inspect the paper-pushing-plate home-position sensor PI14, pushing plate leading-edge-position
sensor PI15, and paper-pushing-motor clock sensor PI1.
7. Make sure that the sensors are securely fastened to the chassis.
Check sensor PI4, sensor PI15, and sensor PI1 for damage.
8. Verify that connectors J6, J9, and J23 on the saddle-stitcher controller PCA are fully seated and
not damaged. Check the wiring at the sensors
9. ONLY if the error persists and none of the previous steps correct the problem, replace the
saddle-stitcher controller PCA.
66.90.50
Description
Booklet-CPU sequence error
604 Chapter 2 Solve problems ENWW
Recommended action
1. Follow the instructions in the online help.
2. Turn the product off, and then on.
3. If the error persists, see the output finishing device service manual for detailed instructions.
69.11.YZ
Description
There is a duplexer error.
Recommended action
1. Turn the product off, and then on.
2. If the error persists, replace the duplexer.
70.XX.YY Error Messages
70.00.00 Error To continue turn off then on
Description
The product experienced a DC controller failure.
Recommended action
1. Turn the product off, and then on.
2. If the error persists, replace the DC controller.
80.XX.YY, 82.XX.YY Error Messages
80.0X.YY Embedded Jetdirect Error
Description
An Embedded HP JetDirect print server critical error has occurred.
● 80.01.80: (event log) No heartbeat
● 80.01.81: (event log) Reclaim timeout
● 80.01.82: (event log) Invalid data length
● 80.01.8B: (event log) Invalid max outstanding packet header field
● 80.01.8C: (event log) Invalid channel mapping response
● 80.03.01: (event log) No PGP buffers
● 80.03.02: (event log) Channel table full
● 80.03.03: (event log) Producer index not reset
● 80.03.04: (event log) Consumer index not reset
ENWW Tools for troubleshooting 605
● 80.03.05: (event log) Queue position size too small
● 80.03.06: (event log) Transport overflow
● 80.03.07: (event log) No overflow packets
● 80.03.08: (event log) Invalid identify response
● 80.03.09: (event log) Invalid channel map return status
● 80.03.10: (event log) Invalid reclaim return status
● 80.03.12: (event log) Datagram invalid buffer
● 80.03.13: (event log) Max stream channels
● 80.03.14: (event log) Max datagram channels
● 80.03.15: (event log) Card reset failed
● 80.03.16: (event log) Self-test failure
● 80.03.17: (event log) Unknown PGP packet
● 80.03.18: (event log) Duplicate I/O channel
Recommended action
1. Turn the product off, and then on.
2. Remove the RJ45 cable.
3. Turn the product off, and then on.
4. Reconnect the RJ45 cable.
5. If the error persists, replace the formatter.
82.73.46, 82.73.47
Description
A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk
hardware.
Recommended action
1. Turn the product off, and then on.
2. Use the Clean Disk item in the Preboot menu.
3. Reload the firmware.
98.0X.0Y Error Messages
98.00.01 or 98.01.00 Corrupt data in firmware volume
Description
Data corrupt has occurred in the firmware volume.
606 Chapter 2 Solve problems ENWW
Recommended action
1. Turn the product off, and then on.
2. Use the Clean Disk item in the Preboot menu.
3. Reload the firmware.
98.00.02 Corrupt data in the solutions volume
Description
Data corrupt has occurred in the solutions volume.
Recommended action
1. Turn the product off, and then on.
2. Use the Clean Disk item in the Preboot menu.
3. Reload the firmware.
98.00.03 Corrupt data in the configuration volume
Description
Data corrupt has occurred in the configuration volume.
Recommended action
1. Turn the product off, and then on.
2. Download the firmware again, and then attempt the upgrade again.
3. Use the Clean Disk item in the Preboot menu.
4. Reload the firmware.
98.00.04 Corrupt data in the job data volume
Description
Data corrupt has occurred in the job data volume.
Recommended action
1. Turn the product off, and then on.
2. Rerun the file erase function.
99.XX.YY Error Messages
99.00.01 Upgrade not performed file is corrupt
Description
A remote firmware upgrade (RFU) was not performed.
This is a CRC error in the firmware image (bad image).
ENWW Tools for troubleshooting 607
Recommended action
Download the RFU file, and then attempt the upgrade again.
99.00.02 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed.
The issue is an I/O timeout when reading the header number and size. It indicates a problem with the
network environment, not the product.
Recommended action
The most common cause is an issue with the network environment.
Make sure that there is a good network connection to the product, and then attempt the firmware
upgrade again, or upgrade using the USB walk-up port.
99.00.03 Upgrade not performed error writing to disk
Description
A remote firmware upgrade (RFU) was not performed.
This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check
the connection to the hard disk or replace the hard disk.
Recommended action
1. Download the RFU file, and then attempt the upgrade again.
2. If the error persists, run the Clean Disk process from the Preboot menu.
You will need to download the firmware from the Preboot menu.
3. If the error persists, replace the hard disk.
99.00.04 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed.
The issue is an I/O timeout when reading the header.
Recommended action
The most common cause is an issue with the network environment.
Make sure that there is a good network connection to the product, and then attempt the firmware
upgrade again, or upgrade using the USB walk-up port.
99.00.05 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed.
The issue is an I/O timeout when reading image data.
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Recommended action
The most common cause is an issue with the network environment.
Make sure that there is a good network connection to the product, and then attempt the firmware
upgrade again, or upgrade using the USB walk-up port.
99.00.06 Upgrade not performed error reading upgrade
Description
A remote firmware upgrade (RFU) was not performed.
The issue is an unexpected read error when reading the header number and size.
Recommended action
1. Download the RFU file, and then attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.00.07 Upgrade not performed error reading upgrade
Description
A remote firmware upgrade (RFU) was not performed.
The issue is an unexpected read error when reading the rest of the header.
Recommended action
1. Download the RFU file, and then attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.00.08 Upgrade not performed error reading upgrade
Description
A remote firmware upgrade (RFU) was not performed.
The issue is an unexpected read error when reading image data.
Recommended action
1. Download the RFU file, and then attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.00.09 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
The RFU was canceled by the user.
Recommended action
Resend the RFU.
ENWW Tools for troubleshooting 609
99.00.10 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
The RFU was canceled by the user when reading the header number and size.
Recommended action
Resend the RFU.
99.00.11 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
The RFU was canceled by the user when reading the rest of the header.
Recommended action
Resend the RFU.
99.00.12 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed.
The header number is 1, but the header size does not match version 1 size.
Recommended action
Download the RFU file again.
Make sure that you download the file for the correct product model, and then resend the RFU.
99.00.13 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed.
The header number is 2, but the header size does not match version 2 size.
Recommended action
Download the RFU file again.
Make sure that you download the file for the correct product model, and then resend the RFU.
99.00.14 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed.
The file is invalid.
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Recommended action
Download the RFU file again.
Make sure that you download the file for the correct product model, and then resend the RFU.
99.00.2X
Description
There is a compatibility issue with the firmware. The specific message varies depending on the
cause, but the solution for each message is the same.
● 99.00.20 (event log)
The bundle is not for this product.
● 99.00.21 (event log)
The bundle is not signed with the correct signature, or the signature is invalid.
● 99.00.22 (event log)
The bundle header version is not supported by this firmware.
● 99.00.23 (event log)
The package header version is not supported by this firmware.
● 99.00.24 (event log)
The format of the bundle is invalid.
● 99.00.25 (event log)
The format of the package is invalid.
● 99.00.26 (event log)
A CRC32 check did not pass.
● 99.00.27 (event log)
An I/O error occurred while downloading the bundle.
Recommended action
Download the correct firmware file from www.hp.com, and then resend the firmware upgrade.
99.00.27 only:
1. Turn the product off, and then on.
2. Resend the firmware upgrade.
3. If the error persists, try installing the upgrade by another method (USB or Embedded Web
Server).
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99.01.XX
Description
A firmware install error has occurred. The specific message varies depending on the cause, but the
solution for each message is the same.
● 99.01.00
● 99.01.10
● 99.01.20
● 99.01.21
Recommended action
Reload the firmware.
99.02.01
Description
Firmware installation was successful.
Recommended action
No action necessary.
99.02.09
Description
Firmware upgrade cancelled by user.
Recommended action
No action necessary.
99.09.60 Unsupported disk
Description
This is a Preboot menu error.
The hard disk currently installed is not recognized or supported by the product.
Recommended action
Install the correct hard disk for this product.
99.09.61 Unsupported disk
Description
This is a Preboot menu error.
The installed disk is installed in a product configured for an encrypted hard disk..
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Recommended action
Access the Preboot menu, and then select Lock Disk to lock the disk.
99.09.62 Unknown disk
Description
This error indicates that there is an encryption mismatch between the HDD and the formatter. This
typically happens because an HDD was swapped into a device from another device.
Recommended action
Install a new disk or use the Preboot menu unlock the disk.
If a disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot,
and then reload the firmware and lock the disk.
99.09.63 Incorrect disk
Description
This error indicates that the expected encrypted HDD is not present.
This is expected behavior when installing a new HDD in a device where the previous HDD was
encrypted.
Recommended action
Follow the procedure to load firmware on a new hard disk, and then lock the disk to this product.
99.09.64 Disk malfunction
Description
A fatal hard disk failure has occurred.
Recommended action
Replace the hard disk.
99.09.65 Disk data error
Description
Disk data corruption has occurred.
Recommended action
Use the Clean Disk procedure from the Preboot menu, and then resend the RFU.
99.09.66 No disk installed
Description
A disk drive is not installed in the product.
ENWW Tools for troubleshooting 613
Recommended action
1. Install a compatible hard disk drive.
2. If a compatible hard disk is installed, reseat the hard disk to make sure that it is connected
correctly.
3. If the error persists, replace the hard disk drive.
99.09.67 Disk is not bootable please download firmware
Description
This is an error indicating that there is no firmware installed on the disk. This is usually the result of
installing a new disk or performing a Clean Disk operation from the Preboot menu.
Recommended action
1. Press any button to continue to the main Preboot menu.
2. Press the Help button to see the help text for the error.
3. Select the Administration menu.
NOTE: If there is a password assigned to the Administrator, a prompt to enter the product
displays. Enter the password to proceed.
4. Select the Download item, and then download the latest firmware.
The user can now download a new firmware bundle to the product.
99.09.67 Disk is not bootable please download firmware
Description
This is an error indicating that there is no firmware installed on the disk. This is usually the result of
installing a new disk or performing a Clean Disk operation from the Preboot menu.
Recommended action
1. Press any button to continue to the main Preboot menu.
2. Press the Help button to see the help text for the error.
3. Select the Administration menu.
NOTE: If there is a password assigned to the Administrator, a prompt to enter the product
displays. Enter the password to proceed.
4. Select the Download item, and then download the latest firmware.
The user can now download a new firmware bundle to the product.
99.XX.YY
Description
A message of this form indicates a firmware installation error.
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Recommended action
Reload the firmware.
Alpha Error Messages
<binname> full Remove all paper from bin
Description
The specified output bin is full.
Recommended action
Empty the bin to continue printing.
<Supply> almost full
Description
Toner Collection bottle is almost full.
10.31.60 (event code)
Toner collection unit
Recommended action
Replace the toner collection unit
<Supply> low OR Supplies low
Description
The product indicates when a supply level, or more than one supply, is low. Actual toner cartridge life
might vary. You do not need to replace the toner cartridge at this time unless print quality is no longer
acceptable.
When multiple supplies are low, more than one event code is recorded.
● 10.00.60 (event code) Black print cartridge
● 10.01.60 (event code) Cyan print cartridge
● 10.02.60 (event code) Magenta print cartridge
● 10.03.60 (event code) Yellow print cartridge
● 10.22.60 : (event code) Transfer kit
● 10.23.60 : (event code) Fuser Kit
Recommended action
If print quality is no longer acceptable, replace the supply.
HP recommends that the customer have a replacement supply available to install when print quality is
no longer acceptable.
ENWW Tools for troubleshooting 615
NOTE: When an HP supply has reached its approximate end of life, the HP Premium Protection
Warrant ends.
<Supply> very low OR Supplies very low
Description
The product indicates when a supply level, or more than one supply, is low. Actual toner cartridge life
might vary. You do not need to replace the toner cartridge at this time unless print quality is no longer
acceptable.
When multiple supplies are low, more than one event code is recorded.
● 10.00.70 (event code) Black print cartridge
● 10.01.70 (event code) Cyan print cartridge
● 10.02.70 (event code) Magenta print cartridge
● 10.03.70 (event code) Yellow print cartridge
● 10.22.70 : (event code) Transfer kit
● 10.23.70 : (event code) Fuser Kit
Recommended action
If print quality is no longer acceptable, replace the supply.
HP recommends that the customer have a replacement supply available to install when print quality is
no longer acceptable.
NOTE: When an HP supply has reached its approximate end of life, the HP Premium Protection
Warrant ends.
<Tray X> lifting
Description
The product is in the process of lifting paper in the indicated tray.
● X = 2: Tray 2
● X = 3: Tray 3
● X = 4: Tray 4
● X = 5: Tray 5
Recommended action
No action necessary.
[File System] device failure To clear touch “OK”
Description
The specified device has failed.
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Recommended action
Touch the OK button to clear the error.
[File System] file operation failure To clear touch “OK”
Description
A PJL file system command attempted to perform an invalid operation.
Recommended action
Touch the OK button to clear the error.
[File System] file system is full To clear touch “OK”
Description
A PJL file system command could not store something on the file system because the file system is
full.
Recommended action
Touch the OK button to clear the error.
[File System] is not initialized
Description
This file-storage component must be initialized before use.
Recommended action
Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system.
[File System] is write protected
Description
The file system device is protected and no new files can be written to it.
Recommended action
Touch the OK button to clear the error.
Accept bad signature
Description
The product is performing a remote firmware upgrade and the code signature is invalid.
Recommended action
Download the correct firmware upgrade file for the product, and then reinstall the upgrade. See the
product user guide for more information.
ENWW Tools for troubleshooting 617
ADF not detected
Description
The ADF was not detected when the product initialized.
Recommended action
Make sure that the document feeder cables are connected and fully seated.
Bad duplexer connection
Description
This message indicates that the duplexer is not connected properly or has been pulled out and must
be reinserted before printing can continue.
Recommended action
1. Turn the product off, and then on.
2. Reconnect the duplexer.
3. If the error persists, replace the duplexer.
Bad optional tray connection
Description
The optional tray is not connected, not connected correctly, or a connection is not working correctly.
Recommended action
1. Turn the product off.
2. Remove and then reinstall the optional tray.
3. Reconnect the connectors for the tray.
4. Turn the product on.
5. If the error persists, replace the connector for the tray.
Calibration reset pending
Description
A calibration reset occurs when all jobs are processed.
Recommended action
To begin the reset sooner, cancel all jobs by pressing the Stop button
Canceling
Description
The product is canceling the current job.
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Recommended action
No action necessary.
Canceling...<jobname>
Description
The product is canceling the current job <jobname>.
Recommended action
No action necessary.
Cartridge Low
Description
This message displays even though the toner cartridge is new.
Recommended action
1. Remove, and then reinstall the toner cartridge.
2. Make sure a genuine HP supply is used.
3. If the error persists, replace the toner cartridge.
Cartridge Memory Abnormal
Description
This message displays even though the toner cartridge is new.
Recommended action
1. Remove, and then reinstall the toner cartridge.
2. Reconnect connector (J305) on the DC controller PCA.
3. If the error persists, replace the toner cartridge.
Cartridge Out
Description
This message displays even though the toner cartridge is new.
Recommended action
1. Remove, and then reinstall the toner cartridge.
2. Make sure a genuine HP supply is used.
3. If the error persists, replace the toner cartridge.
Checking engine
Description
The product is conducting an internal test.
ENWW Tools for troubleshooting 619
Recommended action
No action necessary.
Checking paper path
Description
The product is checking for possible paper jams.
Recommended action
No action necessary.
Chosen personality not available To continue, touch “OK”
Description
A print job requested a product language (personality) that is not available for this product. The job
will not print and will be cleared from memory.
Recommended action
Print the job by using a print driver for a different language, or add the requested language to the
product (if possible). To see a list of available personalities, print a configuration page.
Clearing event log
Description
This message is displayed while the event log is cleared. The product exits the menus when the
event log has been cleared.
Recommended action
No action necessary.
Clearing paper path
Description
The product is attempting to eject jammed paper.
Media is detected in the paper path. The product will attempt to eject it.
Recommended action
No action necessary. Check the progress at the bottom of the control panel display.
If a jam is not cleared, remove the media.
Close Front door
Description
The front door of the product is open.
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Recommended action
1. Close the door.
2. Run the switch test in the sensor monitor mode to verify that the front door open detection switch
is functioning properly. If it is not, replace the front door open detection switch
3. Reconnect the connector (J9939) of the front door open detection switch and connector (J119)
on the DC controller PCA.
4. Check the sensor flag on the front door open detection sensor. If the flag is damaged, replace
the front door assembly.
Close Fuser cover door
Description
The fuser cover door is open or message appears even though the door is closed.
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the fuser cover open detection
sensor is functioning properly. If it is not, replace the fuser cover open detection sensor
2. Reconnect the connector (J2034) of the fuser cover open detection sensor, intermediate
connector (J1995) and connector (J108) on the DC controller PCA
3. Check the sensor flag on the fuser cover. If the flag is damaged, replace the fuser
Close Left door Close Output Accessory Bridge
Description
The left door of the product is open.
The output accessory bridge is open.
Recommended action
1. Close the door. Close the output bridge
2. Reconnect the connector (J2204) of the IPTU door open detection sensor and connector
(J7006) on the IPTU controller PCA.
3. Reconnect the connector (J2204) of the left door open detection switch and connector (J7006)
on the DC controller PCA.
4. Check the sensor flag on the left door or the IPTU top cover. If the flag is damaged, replace the
left door assembly or replace the IPTU top cover assembly.
Close Lower Right door
Description
The optional paper feeder right door is open.
Recommended action
3x500-sheet paper deck:
ENWW Tools for troubleshooting 621
1. Reconnect the connector (J8313) of the right door open detection switch and connector (J8102)
on the PD controller PCA
2. Check the sensor flag on the PD right door assembly. If the flag is damaged, replace the PD
right door assembly.
3,500-sheet paper deck:
1. Reconnect the connector (J929) of the right door open detection switch and connector (J3006)
on the HCI controller PCA.
2. Check the sensor flag on the Paper deck right door assembly. If the flag is damaged, replace the
PD right door assembly
Close output accessory bridge
Description
The output accessory bridge is open.
Recommended action
1. Close the output accessory bridge.
2. Use sensor test to check functionality of sensor for bridge open.
Close Secondary Registration assembly cover
Description
The T2 Secondary Registration assembly cover is open or message appears even though the cover
is closed
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the T2 assembly cover open
detection sensor is functioning properly. If it is not, replace the T2 ass'y cover open detection
sensor
2. Reconnect the connector (J2033) of the T2 assembly cover open detection sensor, intermediate
connector (J9961) and connector (J125) on the DC controller PCA
3. Check the sensor flag on the T2 assembly cover. If the flag is damaged, replace the ITB duct
Close stapler/stacker multi bin mailbox door
Description
This message displays even though the stapler/stacker multi bin mailbox door is closed.
Recommended action
1. Reconnect the connector (J465) on the stapler/stacker controller PCA.
2. Check the stapler/stacker door sensor flag. If the flag is damaged, replace the sensor flag.
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Close Upper Right Door
Description
The upper right door is open or the message displays even though the upper right door is closed.
Recommended action
1. Close the door.
2. Run the switch test in the sensor monitor mode to make sure that the right door open detection
switch is functioning correctly. If it is not, replace the interlock switch assembly.
3. Reconnect the connector (J9940) of the right door open detection switch and connector (J121)
on the DC controller PCA.
4. Check the sensor flag on the right door open detection sensor. If the flag is damaged, replace
the right door assembly.
Cooling device
Description
The product is cooling.
Recommended action
No action necessary.
Data received To print last page press “OK”
Description
The product is waiting for the command to print the last page.
Recommended action
Touch the OK button to print the last page of the job.
Different paper sizes in job
Description
A job being sent to the HCO with a command for stapling or booklet making contains multiple sizes of
media.
Recommended action
Send the job in Stacker mode.
Change the media size of the pages.
EIO <X> disk initializing
Description
The specified EIO disk device is initializing.
Recommended action
No action necessary.
ENWW Tools for troubleshooting 623
EIO <X> disk not functional
Description
The specified EIO disk device is initializing. For example, if X = 1, the disk in slot 1 is not functional.
Recommended action
1. Turn the product off, and then on.
2. If the error persists, turn the product off, and then remove and reinstall the disk.
EIO <X> disk spinning up
Description
The EIO disk in slot <X> is spinning up its platter. Jobs that require disk access must wait.
For example, if X = 1, the disk in slot 1 is spinning up.
Recommended action
No action necessary.
Event log is empty
Description
No product events are in the log.
Recommended action
No action necessary.
Expected drive missing
Description
The product cannot find the encrypted hard drive.
Recommended action
Install the encrypted hard drive.
External device initializing
Description
An external device is initializing.
Recommended action
No action necessary.
Fax is disabled — ignoring call
Description
The product received a call, but the fax feature was not configured with the required settings (country/
region, date/time, company name, fax number, etc.).
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Recommended action
Use the Administration menu to configure the required fax settings.
FIM Load Error Send full FIM on <X> port
Description
The product displays this message before the firmware is loaded at startup if an error has occurred
during a firmware upgrade.
Recommended action
Resend the firmware upgrade.
Flatbed cover open or Close Flatbed cover
Description
The platen glass cover is open or the open/closed sensor is not functioning correctly.
Recommended action
1. Close the flatbed cover.
2. If the error persists, perform a Sensors diagnostic in the Diagnostics menu on the product
control panel to test the flatbed open/closed sensor.
3. Clean, adjust, or replace the sensor as needed.
Fuser Kit low
Description
10.23.60 (event code)
The product indicates when a supply is low.
Recommended action
Replace the fuser.
After replacing the fuser, reset the fuser page counter by selecting New Fuser Kit in the Reset
Supplies sub-menu.
Fuser Kit very low To continue, touch “OK”
Description
10.23.70 (event code)
The product indicates when a supply is very low.
After an HP supply has reached the very low threshold, the HP premium protection warranty for that
supply has ended.
Recommended action
Replace the fuser.
ENWW Tools for troubleshooting 625
After replacing the fuser, reset the fuser page counter by selecting New Fuser Kit in the Reset
Supplies sub-menu.
Gateways failed
Description
There is an incorrect gateways configuration.
Recommended action
Use the EIO <X> Jetdirect menu to configure the default gateway.
Gateways OK
Description
The gateways are configured correctly.
Recommended action
No action necessary.
Genuine HP cartridge installed
Description
A new HP toner cartridge has been installed. The message appears for about 6 seconds before the
product returns to the Ready state.
Recommended action
No action necessary.
Genuine HP supply installed
Description
10.XX.40 (event code)
A new genuine HP toner cartridge has been installed.
Recommended action
Touch the Hide button to remove this message.
HP Secure hard drive disabled
Description
The drive has been encrypted for another product.
Recommended action
Remove the drive or use the HP Embedded Web Server for more information.
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Incompatible <Supply>
Description
The indicated supply is not compatible with this product.
● 10.00.35: (event code) Black toner cartridge
● 10.01.35: (event code) Cyan toner cartridge
● 10.02.35: (event code) Magenta toner cartridge
● 10.03.35: (event code) Yellow toner cartridge
● 10.23.35: (event code) Fuser kit
Recommended action
Replace the supply with one that is designed for this product.
Incompatible supplies
Description
Print cartridges or other supply items are installed that were not designed for this product. The
product cannot print with these supplies installed.
Event codes are supply specific.
Recommended action
Touch the OK button to identify the incompatible supplies.
Replace the supplies with those that are designed for this product.
Initializing...
Description
The product is starting.
Recommended action
No action necessary.
Install fuser unit
Description
The fuser has been removed or installed incorrectly.
Recommended action
WARNING! The fuser can be hot while the product is in use. Turn the product off, and then wait for
the fuser to cool before handling it.
1. Remove the output bin or stapler/stacker.
2. Remove the fuser.
3. Reinstall the fuser.
ENWW Tools for troubleshooting 627
Install supply
Description
A supply item is either not installed or installed incorrectly.
● 10.00.15: (event code) Black toner cartridge
10.01.15: (event code) Cyan toner cartridge
10.02.15: (event code) Magenta toner cartridge
10.03.15: (event code) Yellow toner cartridge
10.23.15: (event code) Fuser Kit
10.31.15: (event code) Toner collection kit
Recommended action
Install the supply item or make sure that the installed supply item is fully seated.
Install Transfer Unit
Description
The ITB is either not installed or not installed correctly.
Recommended action
1. Open the right door
2. Install the ITB
NOTE: If the ITB is already installed, remove it, and then reinstall the ITB.
3. Close the right door.
4. If the error persists, use the ITB alienation sensor switch in the manual sensor test to verify that
the switch is properly functioning. If it is not, replace the main drive assembly
5. If the error persists, use the T1 roller engagement and disengagement drive test in the
component test to verify that the ITB alienation mechanism is properly functioning. If it is not,
replace the fuser drive assembly
6. If the product was recently serviced, check the connectors on the DC controller PCA
Internal disk device failure To clear touch “OK”
Description
82.0X.YY (event code)
The internal disk failed.
Recommended action
1. Touch the OK button to clear the error.
2. If the error persists, turn off the product, and then remove and reinstall the hard drive.
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3. Turn on the product.
4. If the error persists, replace the internal hard drive.
Internal disk file operation failed
Description
A PJL system command attempted to perform an invalid operation, such as downloading a file to a
nonexistent directory.
Recommended action
Touch the OK button to clear the error.
Internal disk file system is full
Description
A PJL system command attempted to write data to the internal disk, but failed because the disk is full.
Recommended action
Touch the OK button to clear the error.
Internal disk is write protected
Description
The internal disk is write protected and no new files can be written to it.
Recommended action
Touch the OK button to clear the error.
Internal disk not found
Description
The internal disk was not found at start up.
Recommended action
Turn the product off, and then on.
Internal disk not functional
Description
82.0X.YY (event code)
The internal hard drive is not functioning correctly
Recommended action
1. Turn off the product, and then remove and reinstall the hard drive.
2. Turn on the product.
3. If the error persists, replace the internal hard drive.
ENWW Tools for troubleshooting 629
Internal disk not initialized
Description
The file system on the internal disk must be initialized before it can be used.
Recommended action
Initialize the file system on the internal disk.
Internal disk spinning up
Description
The internal disk device is spinning up its platter. Jobs that require disk access must wait.
Recommended action
No action is necessary.
Jam in document feeder
Description
A document feeder jam has occurred.
Recommended action
Clear the jam. See the clear jams section in the service manual.
Job not stapled due to mixed sizes
Description
This message displays when the job to staple has more than one paper size (paper width).
Recommended action
Paper with different widths cannot be stapled. Use the same width paper for the entire print job.
Load Tray <X>: [Type], [Size] To use another tray, press “OK”
Description
This message displays when the indicated tray is selected, but is not loaded, and other paper trays
are available for use.
It also displays when the tray is configured for a different paper type or size than the print job
requires.
Recommended action
1. Load the correct paper in the tray.
2. If prompted, confirm the size and type of paper loaded.
3. Otherwise, press the OK button to select another tray.
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4. If error persists, use the cassette media present sensor test in the Tray/bin manual sensor test to
verify that the sensor is functioning correctly.
5. Make sure that the sensor flag on the media presence sensor is not damaged and moves freely.
Loading program <XX>
Description
Programs and fonts can be stored on the product’s file system and are loaded into RAM when the
product is turned on. The number <XX> specifies a sequence number indicating the current program
being loaded.
Recommended action
No action necessary.
NOTE: Do not turn the product off.
Lower left booklet bin full
Description
The booklet bin is full.
Recommended action
Remove media from the bin to continue.
Manually feed output stack Then touch "OK" to print second side
Description
The product has printed the first side of a manual duplex job and is waiting for the user to insert the
output stack to print the second side.
Recommended action
1. Maintaining the same orientation, remove the pages from the output bin.
2. Flip the document printed side up.
3. Load the document in Tray 1.
4. Touch the OK button to print the second side of the job.
Manually feed: <Type><Size> To use another tray, press “OK”
Description
This message displays when manual feed is selected, Tray 1 is loaded, and other trays are available.
ENWW Tools for troubleshooting 631
Recommended action
1. Load tray with the requested paper.
2. If paper is already in tray, press the Help button to exit the message, and then press the OK
button to print.
3. To use another tray, clear paper from Tray 1, press the Help button to exit the message, and
then press the OK button.
Moving solenoid
Description
The solenoid is moving as part of a component test.
Recommended action
No action necessary.
To exit, press the Stop button
Moving solenoid and motor
Description
The solenoid and a motor are moving as part of a component test.
Recommended action
No action necessary.
To exit, press the Stop button .
No job to cancel
Description
The user pressed the Stop button , but the product is not actively processing any jobs.
Recommended action
No action necessary.
Non HP Supply Installed
Description
A non-HP supply is detected.
This message displays for 30 seconds, and then the product returns to a Ready state.
The product does not provide supply status messages for non-HP supplies.
Recommended action
Press OK to continue.
If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit.
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Output Bin Full
Description
This message displays even though the output bin is not full.
Recommended action
1. Run the sensor test in the sensor monitor mode to verify that the face-down tray media-full
sensor is functioning properly. If it is not, replace the face-down delivery assembly
2. Reconnect the connector (J1905) of the face-down delivery assembly and connector (J108) on
the DC controller PCA
3. Set the face-down tray media-full sensor flag to move smoothly. If the flag is damaged, replace
the face-down delivery assembly
Output Device detached
Description
An output device is recognized on the product, but not fully attached.
Recommended action
Realign and reattach the output device.
Paused...
Description
The product is paused and there are no error messages pending at the display. The I/O continues
receiving data until memory is full.
Recommended action
Press the Stop button
Performing Paper Path Test…
Description
The product is performing a paper-path test.
Recommended action
No action necessary.
Please Wait...
Description
The product is in the process of clearing data.
Recommended action
No action necessary.
ENWW Tools for troubleshooting 633
Printing Configuration...
Description
The product is printing the Configuration page.
Recommended action
No action necessary.
Printing Event Log...
Description
The product is printing the Event Log page.
Recommended action
No action necessary.
Printing File Directory...
Description
The product is printing the File Directory pages.
Recommended action
No action necessary.
Printing Font List...
Description
The product is printing the Font List pages.
Recommended action
No action necessary.
Printing Fuser Test Page...
Description
The product is printing the Fuser Test page.
Recommended action
No action necessary.
Printing Help Page...
Description
The product is printing the Help page.
Recommended action
No action necessary.
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Printing Menu Map...
Description
The product is printing the Menu Map pages.
Recommended action
No action necessary.
Printing stopped
Description
Time expired on the Print/Stop test.
Recommended action
Touch the OK button to continue.
Printing Supplies Status Page...
Description
The product is printing the Supplies Status page.
Recommended action
No action necessary.
Printing Usage Page...
Description
The product is printing the Usage page.
Recommended action
No action necessary.
Printing…engine test
Description
The product is printing an engine test page.
Recommended action
No action necessary.
Processing job from tray <X>...Do not grab paper until job completes
Description
The product is actively processing a job from the designated tray.
Recommended action
No action necessary.
ENWW Tools for troubleshooting 635
Processing...
Description
The product is currently processing a job, but is not yet picking pages. When paper motion begins,
this message is replaced by a message that indicates the tray the job is using.
Recommended action
No action necessary.
Processing...copy <X> of <Y>
Description
The product is currently processing or printing collated copies. The message indicates that copy
number <X> of total copies <Y> is currently being processed.
Recommended action
No action necessary.
RAM disk device failure To clear touch “OK”
Description
The specified device failed.
Recommended action
Touch the OK button to clear the error.
RAM disk file operation failed To clear touch “OK”
Description
A PJL command was received that attempted to perform an invalid operation, such as downloading a
file to a nonexistent directory.
Recommended action
Touch the OK button to clear the error.
RAM disk file system is full To clear touch “OK”
Description
The hard disk is full.
Recommended action
Touch the OK button to clear the error.
RAM disk is write protected To clear touch “OK”
Description
The RAM device is write protected and no new files can be written to it.
All Printer Repairs ABN: 15 754 062 411
support@allprinterrepairsperth.com.au
support@allprinterrepairsperth.com.au